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cmcugn NATIONAL EXECUTIVE COUNCIL ANZ PC NW 06 04
Your Ret #
Sure CB/EJA/PC NW 06 01 National Federation of
SubPostmasters
25th September 1996
Evelyn House
22. Windlesham Gardens
Shoreham by Sea
West Sussex BN43 SAZ
CIRCULATION: NATIONAL EXECUTIVE COUNCIL GRO
General Secreary
COUN Baker
Assistant General Secretaries
Dear Executive Officer, Kenn Daves
COUNTER AUTOMATION - INITIAL GO-LIVE Pan Nee
I am sure you will be interested in the attached correspondence which is information
regarding the progress of automation from the original ten offices previously advised to
you to the next phase of a live trial
The correspondence consists of a list of the offices destined to be part of the live trial
starting in March 1997, which consists of offices in the North East and in the South
West. The South West list includes the initial “go-live” offices. Also contained in the
correspondence is a draft letter to Sub-Postmasters which will be sent to those offices
involved.
You will have noted that the launch of the system at Leonard Stanley Post Office has
passed off without any publicity at all. I can advise that the first card payment of Child
Benefit was paid on time without a hitch and the system is now up and running at that
office.
lt is planned to launch the system publicly when the remainder of the ten go live later in
October. This will clearly help us with our publicity as the first offi
member. Whilst we had asked BA/POCL to hold off their publicity until
as involved in the trial, the lack of a public announcement wa:
‘next edition o
In addition to this information you may wish to know that Andrew Stott of the BA/POCL
team has been recalled to the DSS to work on a new fraud initiative. We have,
therefore, lost a good contact within the team and will use our opportunities to build up
a relationship with his successor, Mr. Peter Crahn, who has been brought in from the
DSS.
Also enclosed is a copy of the sign-off form which will be used during the initial go-live
trial. Further information will be provided regarding any changes which the trial
indicates are necessary.
We will keep you advised of developments.
Mawucéinearah........
GRO
‘COLIN BARKER
General Secretary
enclosure
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CIRCULATION: NATIONAL EXECUTIVE CUNCIL BI3 PC NW 06 07
@
Mr C Baker
General Secretary
National Federation of Subpostmasters
Evelyn House
22 Windlesham Gardens
Shoreham by Sea File Ref: ‘Auto’
West Sussex
BN43 5AZ
\@ September 1996
Dear Mr Baker
AUTOMATION - INITIAL GO LIVE AND LIVE TRIAL PILOT OFFICES
Please find enclosed for your information lists of offices involved in the Initial
Go Live and Live Trial. Also, a draft letter which RGMs will be using to
inform live trial offices of (sic) the trial.
E158-10
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Neweastle
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Northumberland
Northumberland
Newcastle
Newcastle
South Tyneside
Newcastle
South Tyneside
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Newcastle I
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South Tyneside
South Tyneside
North Tyneside }
Newcastle i
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North East (2)
19/09/96 4:06 PM
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19/09/96 4:06 PM Te! GRO I
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Page 6
Draft Letter
TO: Subpostmaster
FROM: RGM
Bringing Technology to Post Offices and Benefit Payments
Automation Plans for your Post Office
As I hope you are aware, it is one of Post Office Counters top objectives to install
automation into Post Offices. You may also be aware that the installation will start
this Autumn with ten Post Offices in the Stroud area and then take approximately two
years to roll out into every Post Office.
Tam delighted to tell you that your Post Office is to be automated in the next phase of
the installation which will start in March 1997, You will be provided with a computer
system, printer and an additional telephone line to enable you to carry out automated
benefit transactions for Child Benefit customers when they receive the new Payment
Card.
However, you do not need to worry about these details just yet as you will shortly be
provided with more information about plans for your office including training and on-
going support you and your staff will receive.
The automation of Post Offices is a very large and complex project and as one of the
first subpostmaster involved we will be asking for your feedback on the installation
process and the training and support you receive so we can improve how things are
done in the future. You are at the forefront of the most significant and exciting
development in Post Office Counters for many years - perhaps the most important
ever. I hope you will enjoy taking part and I look forward to your contribution.
At this stage please do not hesitate to raise any questions or concerns you have about
automation with your retail network manager who should be in contact soon to
confirm some details about your Post Office and begin to gather your ideas on how the
installation can be most effectively handled.
bmen66.doe
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CIRCULATION: NATIONAL EXECUTIVE COUNCIL AL3 PC NW 06 01
Mr C Baker
General Secretary LU
National Federation of Subpostmasters Post Difice
Evelyn House
22 Windlesham Gardens
Shoreham by Sea
West Sussex
BN43 5AZ
G September 1996
Dear Mr Baker
AUTOMATION - INITIAL GO-LIVE
Enclosed for your information is a copy of the ‘sign-off we will be using
during the Initial Go-Live.
Yours sincerely
Srommegrennanry
Head\of Relationship Management
-
ea
£158-11
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rol 7 P.a2-a3
48 SEP '96 16:43 FROM
Fram: Paul Underwood To; Graham Katon Date: 17/0/96 Tima: 46:4 7:60 Page 20f 3.
INSTALLATION GHECKLIST
This form is to be retained by the Postmaster until complation of al!
tasks, when it will be collected by ICL Pathway.
Installation engineer: Please tiok off your activities Once they have been successfully
normal channels, Any issues preventing completion of your work
should be escalated immediately.
Postmaster Pease sign off each activity once each engineer has signed for
his/her work and it has been completed to your satisfaction Anw....
Issues should be escalated to Graham Katon GRO
NAME OF OFFICE: seeeennsatecenenraveesics
ISDN LINE INSTALLA TION
Fit equipment [ }
NTE to Exchange test [ ]
Engineer sign off
Postmaster sign-off. eerie cenneeenes
SITE PREPARA TION
Trunking installed [
ISON Cable in place { ]
Mains power test [ ]
Tidy up [
Engineer sign off
Postmaster sign-off
TRAINING SYSTEM INSTALLATION
Equipment installed
Training system powers up OK
Peripheral tests OK
Key passed to Postmaster
Assets recorded
Boxes removed from site
Contact base
[ 1
{ }
[ ]
[ ]
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Engineer sign off
Postmaster sign-off
Page 1 of 2
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18 SEP 796.1643 FROM ~--~---~------~-- P8323
From: Paul Underwood To; Graham Katon Date: 47/9/98 Time: 16:48:30 Page 3 of 3
INSTALLATION CHECKLIST
This form is to be retained by the Postmaster until completion of all
tasks, when it will be collected by ICL Pathway.
Installation engineer: Please tlok off your activities once they have been successfully
completed and advise IL Pathway of job completion via yaur
normal channels, Any Issues preventing campletion of your work
should be escalated immediately,
Postmaster Please sign off each activity once each engineer has signed for
his/her work and it has been completed to your Satistaction. Any...
issues should be escalated to Graham Katon on! GRO
LIVE SYSTEM INSTALLATION
Equipment installed
Training system powers up OK
Network link OK
Peripheral tests OK
Key passed to Postmaster
Assets recorded
Boxes removed from site
Contact base
Engineer sign off
Postmaster Sign-Off oo... ccseseesssssssssses tise inserter re DEER, cccrestccrecseaee
OVERALL
Are you completely satisfied with the installation at your outlet ? Yes/No
'f not, please add your comments here:
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