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CL & MONTHLY JOINT IMPLEMENTATION Ref: TAMIL
REPORT Doe. Type : Reference
Date : 29/10/99
Report Number: Calendar Month 11
Period: 27/9/99 - 24/10/99
Distribution: Post Office Counters Ltd ICL Pathway
D.Miller j.Bennett
D.Smith M.Coombs
j.Main J.-Flynn
E. Logan Library
J. Millidge
C.French
D.Craik
Library
Author: Julie Pope - Post Office Counters Ltd.
Stephen Billingham - Post Office Counters Ltd.
Authorised by: G.Katon - Post Office Counters Ltd
J. O’Grady - ICL Pathway
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V MONTHLY JOINT IMPLEMENTATION
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Ref: JT/IM/M/11
Vers: 1.0
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Date : 29/10/99
CONTENTS
1. Introduction
2. Report Format
3. Headlines and Traffic Light Measurement Systems
4. Infrastructure Phase
4.1 (0) Checking Rollout Data / Readiness Review
4,2 (1) Regional General Manager Letters
4.3 (2) Management Infrastructure Briefing
4.4 (3) Site Survey
4,5 (4) Site Re-Survey
4.6 (5) Modifications
4.7 (6) Preparations
4.8 (7) Ready for Install
5. Installation Phase
6. Implementation Programme Feedback
7. Implementation Risks
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Date : 29/10/99
1. Introduction
This report is agreed jointly, between POCL and ICL Pathway and provides a high level quantitative overview of implementation
activities, deployed within the Infrastructure and Installation Phases, to facilitate the introduction of the Horizon system into the
POCL network.
The figures within this report are based purely on National Rollout and do not include Live Trial Outlets except figures quoted for
Checking Rollout Data. Where cumulative figures are quoted these represent activity from the Start of National Rollout.
A Dual Traffic Light Measurement System is encompassed within this report, which is intended to create a high level management
summary. These measurements will be categorised into an overall End to End Implementation Programme Rollout status as well
as a status for the individual activities within both the infrastructure and installation phases. An additional system will operate in
order to provide Trend Analysis. See Appendix A for Success Criteria measurements for individual activities.
2. Report Format
SOURCES OF INFORMATION
¢ Weekly Joint Implementation Report
© Implementation Programme Feedback
¢ Implementation Risks
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ABBREVIATIONS
ACKI1 - Code for inclusion of outlet post Readiness Review PO ~ Post Office
ACK2 - Code for non inclusion of outlet post Readiness Review PONU _ - Post Office Network Unit
ACK3 - Code for inclusion of an office previously given an ACK2 code Prep ~ Preparation
HIM - Horizon Implementation Manager RFI ~ Ready For Install
ICLP - ICL Pathway RGM ~ Regional General Manager
IP - Implementation Programme RLM - Regional Liaison Manager
IP1 - Scotland and Northern Ireland RNM ~- Retail Network Manager
TP2 ~ North Wales & North West / North East RODB _ - Rollout Database
IP3 - South Wales & South West / Midlands RPM - WTplc Regional Programme Manager
Ip4 ~ North Thames & East Anglia / South East RS - Re-Survey
IPM - Implementation Programme Manager Ss ~ Site Survey
TPUM - Implementation Programme User Manager WT -(WTplc) Workplace Technologies ple
IsD - Implementation Support Data
ISDN - Integrated System Digital Network
Isis - Improving Security In Sub Post Offices
MIB - Management Infrastructure Briefing
Midas - POCL South West Region Database
Mod - Modification
MTC - Minimum Training Compliance
N/A ~ Not available
NFC - No Fixed Counter
NNDB - National Network Database
NS ~ No Solution
OOH - Out Of Hours
PLM ~ Pathway Liaison Manager
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Volumetrics for Period - 27/09/99 - 24/10/99
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MONTHLY JOINT IMPLEMENTATION Refs VMN
Doce. Type : Reference
REPORT Date : 29/10/99
3. Headlines and Traffic Light Measurement Systems
* Where N/A is shown explanation is given on relevant activity page ** Please see pg15
en GS do
0 0 19518. 17407, _I
49 45 18055 17440
N/A* 0 N/A* 382.
976 900 16805 16419
588 514 6349 6018
412 383. 4552 4244
al 1081 940 11530 9279
N/A* 221, N/A* 8638**
Information on the installation phase is
currently being re-baselined between ICL
Pathway & PONU
601
1129
785
1712
1386
2841
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Infrastructure Activities
Checking RGM Letters MIB’s Site Site Outlet Outlet
Rollout Data Survey Re-Survey Mod. Prep.
O};@)O;O
O O};O;O};O
O @® O;OIO
Installation Activities *{nformation on installation activities is currently being re-baselined between ICL Pathway & PONU
O
OO®@
OO®@
User ISDN User Specialist Outlet Outlet Outlet Go
Awareness Installation Training Training Installations Migration Live Support
Events
O};Q};O);0
O};O};O]O
O,O},O;O
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Date : 29/10/99
E2E Traffic Light Status - Infrastructure Phase
Readiness % of ACK1 outlets High 15% ~ 85.7%
Review (Report No.07 )
RGM Letters % despatched against Low 4% 91.8% 3.7%
planned
MIB's % of outlets attended Med 7% 91% 6.4%
compared to outlets invited (Report No.i0 )
Site Survey % of surveys carried out Med 7% 92.2% 6.5%
against baselined
% outlets not requiring re- High 15% 52.3% 78%
surveys
% Re-surveys carried out Med 7% 87.4% 6.1%
against planned
% outlets not shown as No High 15% 95.2% 14.3%
/ Solution
Modification % complete against planned I High 15% 93% 14%
Preparation % complete against planned I High 15% 87% 13.1%
Total 100% Total 84.8%
E2E measurement system :
@ rea=0-80
Amber = 80 - 90
3 Green = 90 - 100.
E2E Status this period :
OOO
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MONTHLY JOINT IMPLEMENTATION Ref: JTIMIM/11
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Date : 29/10/99
4. Infrastructure Phase
No of Outlets
4.1 (0) Checking Rollout Data / Readiness Review
Monthly Snapshot Status : Trend Analysis Status :
‘© ‘©
A monthly check of selected offices to ascertain their readiness for inclusion in the Horizon Programme.
O08 +
0.6 —
04
0.2 +
Checking Rollout Data / Readiness Review
3-Oct
10-Oct —-17-Oct_——-24-Oct
Week Ending
Returned by POCL
@ACK I Outlets
DACK 2 Outlets
No of Outiet
Moth
The last available data consisted of results from Readiness
Review 13 week ending 04/07/99. A total of 1375 offices were
returned by POCL from this review and from these 1178 offices
were forwarded into the programme - 85.7% (ACK1) and 150
offices were withheld from the programme (ACK2). A
cumulative total of 635 offices that were previously suspended
from the programme have now rejoined (ACK3). Asa result of
this the monthly snapshot status is amber and the trend
analysis is shown as red.
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CL & MONTHLY JOINT IMPLEMENTATION
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REPORT Doe. Type : Reference
Date : 29/10/99
Monthly Snapshot Status : Trend Analysis Status :
4.2 (1) Regional General Manager Letters Despatched R e R @
Letters sent to outlets by POCL Regional General Managers informing them of their inclusion in the Horizon Programme
Regional General Manager Letters
30 ee)
4 2
= 2 RGM Letters 2
615 Planned & ~~ ROMLettes
S10 @RGM Letters 3 sx Perot
PS 2
z . : _ Despatched % 9 REM ters
Despatched
3-Oct 10-Oct-00 24-0et
Week Ending
During this reporting period a total of 45 letters were despatched
compared to the 49 planned. This represents a performance level
10g. of 91.8%. The baseline performance target has been set at 99%
oo! hence the monthly snapshot status is red. The trend analysis
E wn. status is also shown as red as the baseline performance target has
¢ ? :
g 0. not been achieved.
Be a
0.
My
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Date : 29/10/99
Number
Percentage
4.3 (2) Management Infrastructure Briefing
Monthly Snapshot Status : Trend Analysis Status :
“© °@
An event where Subpostmasters and Branch Managers are informed about the Infrastructure and Installation Programmes.
08 -
06
04
02
MIB Events & Attendance I
B Outlets Invited I —e— Odtkts Invited
“Outlets Represented ~~ Outlets Represented.
No MIB Events Held» MIBByerts Het
3Oct 10-Oct 17-Oct—-24-Oct
Week Ending
This months MIB figures are based on last months activity
(30/08/99 - 26/09/99), due to no information from ICL. Last
month a total of 19 MIB Events took place. Out of the 734 offices
~~ Retains that were invited to these events, 668 offices were represented.
i } This represents an attendance level of 91%. The baseline
@ Bedine performance target has been set at 90%, hence the monthly
snapshot is shown as green and the trend analysis is shown as
green.
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No of Outlets
Percentage
Monthly Snapshot Status : ‘Trend Analysis Status :
4.4 (3) Site Surveys R ri] R ©
Survey of outlets to ascertain what work is required to become Horizon Infrastructure Compliant.
Site Surveys I Site Surveys - Month on Month Analysis
300 I 14
250 4 —
700 I ite Surveys Scheduled] -g Jay
150 + ite Surveys Performed I = mw.
100 + DGonetoRe-suvey II WD,
50 + rm gor
9 = 0.
3-Oct —10-0et_-17-0et_—-24-Oet o i 7 '
. My Jue July Augst September October Noverrber
Week Ending ’
Site Surveys - Trend Analysis A total of 900 surveys took place this reporting period which
n- represents 92.2% of the scheduled surveys (976). The
percentage of offices not requiring re-surveys was 52.3% against
the baseline performance target of 65%, hence the monthly
meray snapshot status is shown as red. The trend analysis status is
% %* also shown as red due to the fact that activity has failed to
@- Besdine achieve the baseline target.
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Date : 29/10/99
Ref:
4.5 (4) Site Re-Survey
Monthly Snapshot Status :
‘©
Trend Analysis Status :
a)
Re-Survey to find an acceptable solution for installation of Horizon at outlets where no solution was found at initial survey.
Site Re-Surveys
200
£150 ‘WRe-surveys Scheduled I
2 00 @@ Re-surveyss Performed,
J 50 No Solution Outlets
3 :
3-Oct 10-Oct 17-Oct 24-Oct
Week Ending
Site Re Surveys - Trend Analysis
0; Ho
%E ao Resurveys,
% = cece comple
Ej _ _ ' i
£ a». aggiret
ge baseline I
& ws. e Brele
a. +
‘Site Re-Surveys ~ Month on Month Analysis
F (me Rosurveys Scheduled I
8 ~~ Re-surveys Performed
= ‘No Solution Outlets
2
June July August September Cctober Novertier
‘Month
May
During this reporting period a total of 514 re-surveys were
performed compared to the 588 that were planned. This
represents a performance level of 87.4%. The baseline
performance target for this activity has been set at 95%, hence
the monthly snapshot status is shown as amber. The trend
analysis status is shown as red for this activity as performance
has not reached the baseline target. During this period the total
number of offices reported by ICL Pathway as being No
Solution was 23.
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4.6 (5) Modifications
Monthly Snapshot Status :
sO
Trend Analysis Status :
"©
Modifications to outlets that are required to accommodate the installation of Horizon
Modifications
110
£ 105 + r —
= 100 W Scheduled Modifications I
; a i B Modifications Complete I
A 8.
80 + +
3-Oc 100k I7-Oet—24-Oet
Week Ending
‘Post Office Modifications - Trend Analysis
100
2 (oe Outlet
fe ‘Moxifications
5 hoot Complete
Z hal
2 . Baseline
a / \
My dy Augst Sepfenter Coktbor Noventber
Month, '
Modifications - Month on Month Analysis
500
3 450
z woe Schectulet
3 a?
§ Modifications
Zz 0 ~~ Modifications
“ . . . . Conplete
My = dey, August. Septenber Onfober Noverber
Month
During this reporting period a total of 383 modifications were
completed compared to the 412 that were scheduled. This
represents a performance level of 93%. The baseline
performance target for this activity is 95% hence the monthly
snapshot status is shown at amber. The trend analysis status is
shown at red as activity has failed to reach the baseline target.
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MONTHLY JOINT IMPLEMENTATION fore IMM
REPORT Doe. Type : Reference
Date : 29/10/99
No of Outlets
Percentage
4.7 (6) Preparations
Monthly Snapshot Status : Trend Analysis Status :
'@ ‘@
Preparations to outlets that are required to accommodate the installation of Horizon
Preparations
300 /
250 =
too ; @ Preparations Completed
30 (Preparations Incomplete
0 : wal ad Ls
3Oct —10-Oct—17-Oct 2-0
Week Ending
Post Office Preparations - Trend Analysis
wo :
& & ® a 5 ‘
Lf & ® iJ ationd
2 Conplete
6 o_o
wo!
B + ‘
My = dre dly Augist Seplertber Catcher Novertber
orth
Site Preparations - Month on Month Analysis
No of Outlets
A total of 940 preparations have been completed during this
reporting period compared to the 1081 that were planned. This
represents a performance level of 87%. For the period a total of
95 preparations have been reported as incomplete which
represents 8.8% of the planned preparations for the period. The
performance target for this activity is 95% hence the monthly
snapshot status is shown as red. The trend analysis status is
also shown as red as the level of activity within the current
reporting period was 9% below the baseline target and this
target has yet to be met.
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MONTHLY JOINT IMPLEMENTATION Refs TIM
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Date : 29/10/99
4.8 (7) Ready for Install
Outlets that are ready to enter the installation phase of Horizon
No of Outlets
No of Outlets RFI
300
250
200
150
=
83
°
7000 -
5000
4000
2000
1000 »
Ready For Install
ee)
=a
im
No of Outlets
Bg8888
Oct —-10-Oct_——47-Oct
Week Ending
Ready For Install - Cumulative Progress
24-Oct
Month
August September October November
Ready for Install - Month on Month Analysis
ee
i ee
a Pe Ontlets Ready For Install
n ‘ + 4
Ny = Ane ly Augist Septerber Q:tober Noverrber
Month
The reporting method for RFI has been further developed in order
to more accurately reflect the number of outlets that have reached
this stage. The accumulative number of RFI offices now represents
the cumulative number of preparations complete, minus any
outstanding modification or preparation snagging issues. The
current totals for outstanding snagging issues at outlets are 346 for
modifications & 295 for preparations. This month 940 offices had
preparations, from these 903 became RFI. This brings the new
cumulative to 8638 offices.
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5. Installation Phase
Information on installation activities is currently being re-baselined between ICL Pathway & Post Office Network Unit.
Four Weekly Migration Activity Summary at IP Level
Successful migrations I 47 a4 I 300 I 1386
Manual migrations 44 94 397 I 294 I 1329
ECCO migrations 3 6 17 6 57
BO migrations 1 5 15 7 42
MSPO migrations 1 1 11 6 35
FPO migrations 2 2 2 5 26
SPSO migrations 41 I 189 I 210 I 90 530 100 I 269 I 168 I 180 I 717 141 I 458 I 378 I 270 I 1247
COMM migrations 2 12 6 2 22 2 0 2 10 14 4 12 8 12 36
Counter Positions 119 I 401 I 387 I 222 I 1129 291 I 684 I 388 I 349 I 1712 410 I 1085 I 775 I 571 I 2841
% complete by 10pm I 87% I 81% 95% I 88% I 94% 7 F 92% I 85% I 84% I 91% I
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Date : 29/10/99
6. Implementation Programme Feedback
IP1 - Scotland & Northern Ireland
oo Concern that both the standard MIB event and standard MIB pack are inappropriate in their IP Operations
< current state for Trolley solution outlets.
- ‘The process to confirm installation and operation of the ISDN prior to system installation IP Operations
remains a concern.
Concern around communications flow & timescales between ROHD and Regional Teams.
IP Operations
/ UAE and Training invitations not complying with full lead-time due to delays in supplying I Training
information from ICL —P on installation dates. a
‘The reliability and quality of training reports received from Knowledgepool to the IP teams. Training I
Concer on the release of NFC outlet information without prior consultation with the Regional} Programme Scheduling
Teams.
=
No comment
Suggestion that ROHD add to their fax on ISDN suspended outlets that they have contacted I IP Operations
the outlet to inform them of the reason for the suspension.
No comment
No comment
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CL & MONTHLY JOINT IMPLEMENTATION Ref JTAMIMII]
IP2 - North Wales & North West / North East
a ¢ Mechanisms for dealing with offices where the completion of Preparations
preparation work during normal opening hours is not possible. This will
shortly result in preparations being suspended as there is currently no
alternative options available to carry out the work.
o e No comment
a : ¢ No comment
¢ Modifications - the extent and number of closures that are required and I Modifications
the reluctance of some SPMRs to closing. Also, the quality of some of the
modification work and the contingency to react to issues that do arise.
eS ¢ No comment
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IP3 - South Wales & South West / Midlands
Training continues to cause major difficulties. A variety of different issues have been
encountered including, outlets not contacted to book training, outlets turning up to non-
existent courses, outlet staff being booked onto wrong course type. This is compounded by the
fact that the daily & weekly reports are not received at the scheduled times, This is further
compounded by the reports being inaccurate. KPL have also been unable to respond to issue
raised by the TLM in a timely fashion, or occasionally at all.
: The lack of clarity re. the process for managing counter discrepancies at time of install Installation
continues to cause operational difficulties.
: No Comment.
- POCL have been contacting offices to ensure that they have been booked onto training & Training
Cae highlighting the ones that haven't.
Discussions are underway to identify & reschedule outlets into the programme pre-Xmas. Scheduling
: On-the-day installation issues continue to absorb much of the team resource with other tasks I Resource
having to be deferred as a result. The current level of team resource is regarded as a significant
risk once maximum beat rate is reached.
No Comment
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IP4 - South East / North Thames & East Anglia
Major issues have been experienced around training. These have arisen as either staff not
been invited to training events or only just before the training is due. Also faults on the
‘Training reports and lack of resource in KPL to deal with issues has resulted in considerable
pressure on the regional teams. These problems have resulted in last minute cancellation of
installations. Although most issues have been contained to enable offices to proceed in the
programme, this cannot be maintained at full beat rate next year.
‘There is still a significant number of modification and preparation snags outstanding, some Maod’s & Prep’s
dating back to January this year. Each snag is being pursued with the suppliers in order of
priority depending on when the offices are due for installations. The backlog of issues is
adding pressure to the rollout helpdesk as POCL chase up calls where there has been no
progress reported.
No Comment
Sa
.
¢ No Comment
No Comment
Week 2 offices (16 outlets) cancelled at the start of the installation programme are now being I Re-scheduling
offered dates during week commencing 8" November. However there is a national limit of 40
offices that can be rescheduled for installs during this week.
Resurvey “Too Expensive” offices are now being addressed by POCL with the postmasters, I Re-survey
with the aim to release offices back to ICL where they wish the modifications to proceed.
Offices currently suspended from the programme are being reviewed to pull out those that are I Suspends
closed or temporarily closed.
Installations and Migrations are generally going well.
Install / Migration
7. Implementation Risks
The Risk Register is delayed this month at the request of ICL Pathway. The register is being reviewed in light of the
reorganisations of the Implementation teams both within Horizon and ICL Pathway.
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Success Criteria Measurements - Infrastructure Phase
Appendix A
EVENT JOINT OWNER IMPACT GREEN LIGHT AMBER LIGHT RED LIGHT
Checking Rollout Data / Readiness M.O’ Toole POCL
Review S.Burgess ICLP High 90% or Above Between 80 & 90% Below 80%
e % of outlets ACK
RGM Letters M.O’Toole POCL
e % despatched against planned S.Burgess ICLP Low 99% or Above Between 95 & 99% Below 95%
MIB’s T.Rollason POCL
e % of outlets attended compared to S.Lovegrove ICLP I Med 90% or Above Between 80 & 90% Below 80%
outlets invited
Site Survey AJones POCL
° % of surveys carried out against those B.Herd ICLP Med 95% or Above Between 85 & 95% Below 85%
planned
e % of outlets not requiring re-surveys High 65% or Above Between 55 & 65% _I Below 55%
Re-Survey AJSones POCL
e % of Re-surveys carried out against B.Herd ICLP Med 95% or Above Between 85 & 95% Below 85%
those planned
e % of outlets not shown as no solution High 95% or Above Between 85 & 95% Below 85%
Outlet Modifications A.Jones POCL
° % complete against planned B.Herd ICLP High 95% or Above Between 90 & 95% Below 90%
Outlet Preparations A.Jones POCL
e % Complete against planned B.Herd ICLP High 95% or Above Between 90 & 95% Below 90%
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Date : 29/10/99
Success Criteria Measurements - In
stallation Phase
EVENT JOINT OWNER IMPACT GREEN LIGHT AMBER LIGHT RED LIGHT
User Awareness Event T.Rollason POCL Med 90% or Above Between 80 & 90% Below 80%
« % of events held against those planned I S,.Lovegrove ICLP
e % attended compared to those invited High 95% or Above Between 90 & 95% Below 90%
ISDN Installed A.Jones POCL
e % completed against planned B.McDermott ICLP I High 95% or Above Between 85 & 95% Below 85%
User Training T.Rollason POCL High 96% or Above Between 94 & 96% Below 94%
« % of events held against those planned I S.Lovegrove P/Way
e % attended compared to those invited High 96 % or Above Between 94 & 96% Below 94%
Specialist Training T.Rollason POCL Med 90% or Above Between 80 & 90% Below 80%
e % of events held against those planned I S.Lovegrove P/Way
e % attended compared with those invited High 95% or Above Between 90 & 95% Below 90%
Outlet Installation S.Grayston POCL
e % completed against planned B.McDermott ICLP I High 99% or Above Between 94 & 99% Below 94%
Outlet Migration S.Grayston POCL
« % completed against planned E.Long ICLP High 99% or Above Between 94 & 99% Below 94%
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