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CIRCULATION: NATIONAL EXECUTIVE COUNCIL A10(A) PC NW 06 01
MS/LW PC NW 06 01
22 Windlesham Gardens,
1 December 2004 ‘Shoreham-by-Sea,
West Sussex BN43 5AZ
wrw.subpostmasters.org.uk
CIRCULATION: __ NATIONAL EXECUTIVE COUNCIL
General Secretary: COLIN BAKER,
Senior Asalstant General Secrotary
Kevin Davis
Assistant General Secretary
MARLYN STODDART
Dear Executive Officer
RE: ASSESSMENT OF HORIZON SYSTEM
As part of the ongoing process of developing the Horizon system to meet the needs
of the future, Post Office Ltd are seeking feedback from Subpostmasters on the
current operation of the system.
I am told that this assessment will involve a number of activities, one of which is to
elicit views by way of questionnaires. Post Office Ltd have asked that the Executive
Council be part of this exercise and I enclose two questionnaires on the system plus
a reply slip indicating that you wish to be included on a database for future I
consultative activity. The completed documents should be returned in the enclosed
pre-paid envelope directly to Post Office Ltd.
I have been asked to circulate the nine-page questionnaire to an NFSP group of
around 25 people and therefore will circulate this to Regional Secretaries in addition
to the Executive Council.
Post Office Ltd will be sending the same questionnaires to a random sample of
Subpostmasters.
Yours sincerely
MARILYN STODDART
Assistant General Secreta
Encl.
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Lynda Willoughby
From: Lynda Willoughby ;
Sent: 02 December 200410:
To: ‘Gareth Hall’
Subject: Questionnaires on Horizon
Gareth
Please find list below of where we have sent the questionnaires to.
Horizon system stakeholder review November 2004 - Questionnaire no. 1
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Kind regards.
Lynda
Lynda Willoughby
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Updating the Horizon system — getting your views
Over the coming years, the Horizon system will need to be updated to take
account of new products and new ways of doing business. We want to get
your feedback on the system, to make sure that the next generation of Horizon
is as effective as possible.
The enclosed short questionnaire has been developed to get your views on the
current system. This is supporting other activity, including a small number of face to
face focus groups with agents.
We understand this is a busy time of the year but we really want to take account of I
front line users’ views in developing future plans. It's a great opportunity for you to H
share your experiences with us and provide input into the future of the business.
With your consent, we would like to record your details as someone who is willing to
become involved in reviewing changes. This could mean you are invited to get
involved in future activity, potentially to test new kit or materials before national
launches. Please complete the reply slip if you are willing to get involved and return
it with the questionnaire.
It should take no more than 10-15 minutes to complete the questionnaire. Please
return it and the reply slip in the enclosed S.A.E by 10" December 2004.
Thank you for your contribution.
Yours sincerely,
Ben Gildersleve
Enclosures: Envelope addressed to Dearne House
Questionnaire
Post Office Ltd
Registered in England and Wales number: 2154540
Page 1 of 2 Registered Office: 80-86 Old Street
London ECIV SNN
‘The Past Office and the Post Office sysnbol are
registered trade marks of Post Office Ltd in the
UK and other countries.
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Page 2 of 2
Changing the Horizon system — user database
Reply Slip
Branch Name: ee eccceeccecssseesseseseeseeeersreesenreseeereereseeee
FAD Code:
I would like my branch to be recorded on the Front Line in Change Database, for
involvement in future activity.
Print Names of Attendees:
Please return this slip in the SAE provided by
If you mislay the SAE, please place this slip in a stamped envelope addressed to:
Ben Gildersleve
1°" Floor South Wing
Dearne House
Cortonwood Drive
Brampton
Barnsley
$73 OTB
Please claim the postage in the normal manner if you are not using the SAE
Thank you
Post Office Ltd
Registered in England and Wales number: 2154540
Registered Office: 80-86 Old Street
London ECIV 9NN
The Post Office and the Post Office symbol are
registered trade marks of Post Office Ltd in the
UK and other countries.
Horizon system stakeholder review November 2004 — Questionnaire no. 1
1. Name
2. Location
3. Event & date
4, Please tell us about the role you perform
5. What are your main job responsibilities
Page 1 of 9
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Horizon system stakeholder review November 2004 — Questionnaire no. 1
6. Describe your typical work day
7. Which task do you perform most frequently over a period of:
An hour:
A day: _. ¢
A week:
A month:
On average:
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Horizon system stakeholder review November 2004 -- Questionnaire no. 1
8. Which task that you perform regularly, do you is the most efficient and why
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9. Which task is the least efficient and why
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Horizon system stakcholder review November 2004 — Questionnaire no. 1
10. If you were to change any of the tasks, which would you change first and why
11. Which other tasks would you like to see changed to make them more efficient
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Horizon system stakeholder review November 2004 — Questiomaire no; £
12. What tasks would you like to be able to perform with the Horizon system that you
are currently unable to perform?
13. If you had to design the system for your personal use only, how would you do
this
Page 5 of 9.
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Horizon system stakeholder review November 2004 ~ Questionnaire no. 1
14. Which 10 tasks that you perform regularly do you consider the most important
and why? i
15. Which 10 tasks you perform regularly do you consider the least important?
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Horizon system stakeholder review November 2004 - Questionnaire no. 1
16, Are there any of your daily tasks that can be performed quicker with pen and
paper? (please explain why)
17. Do you have any special needs, such as ‘low vision’, ‘motor impaired’, ‘hearing
loss’, ‘cognitive impairment’, or any other need that should be considered by
people designing the system?
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Horizon system stakeholder review November 2004 ~ Questionnaire no.
18. Please tell us what you consider the most important aspect of the system and why
19. Please tell us what you consider the most disliked aspect of the system and why
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Horizon system stakeholder review November 2004 — Questionnaire no. 1
20, If you have any other comments, please share them with us
Thank you for your time; the redesigned User Interface will reflect the needs and
sttive to mirror the expectations of you and your colleagues.
Page 9 of 9
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Horizon Usability Inventory
Instructions
‘This inventory has 25 statements and 3 open ended questions for you to complete. Please answer every
one of them. Against each statement there are 8 boxes. Please mark the left-most’box if you completely
agree with the statement and the right-most box if you completely disagree with the statement. If you
do not understand the question, please mark the box "N/A" (not applicable).
‘Thank you for your time and valuable assistance in re-designing the Horizon User Interface,
NBI the feedback and answers you provide will be kept completely confidential. No information
will be published in a manner that may identify you as a person.
Date:
‘Your name:
Your Post Office branch name:
No of counter positions:
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Horizon Usability Inventory w
strongly agree strongly disagree
<< >>
statement
123 45 67 8 na
1. Itis simple to use the Horizon system
2. Tcan complete tasks efficiently using the Horizon system
. It is easy to learn to use the Horizon system
6
Itise easy to find help information on the Horizon system when [
7. The help information cnables m me to o complete tasks if I get stuck
8, The screen layout (user interface) of the Horizon sys system is noooonea ot
arranged in such a manner that it is easy to learn and remember
where each function is
3. _The Horizon system responds too slowly to inputs
‘10. The instructions and prompts are helpfial
11. The Horizon system has at some time stopped unexpectedly
A27 sometimes wonder if I'm using the night command —_
‘1B.
jorizon system has frusirated me on many occasions
im)
The size of the letters and numbers used for the Horizon system
asy toread . _ _.
. The background colour used for I the Horizon system makes it
I The Horizon system is as easy to use as Yahoo
25. The Horizon System is casior to use than Yahoo
1234567 8 nA
strongly agree strongly disagree
<< >>
statement
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Horizon Usability Inventory
In your opinion, which is the most negative aspect(s) of the Horizon system?
In your opinion what would be the most useful improvements to the Horizon system (to make it more
efficient)?
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