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HEAD OFFICE oor
Pc Ma ob a
Mr Baker
National Federation of Subpostmasters Post Office Counters Ltd
Evelyn House
22 Windlesham Gardens
Shoreham by Sea
West Sussex
BN43 5AZ, 22nd September 1998
22/09 ‘98 16:55 FAX
Dear Colin
Re:___ Outstanding Action Points
There are still a few action points outstanding from meetings between
yourself and Dave Miller which I wanted to have cleared ahead of our
meeting tomorrow.
1. Flat Screens
Ican now confirm that flat screens are the chosen option for sub post offices
and surveys and modifications will incorporate this approach,
2, User Perceptions
As you know I have had a number of discussions about the potential impacts I
of user perceptions on the response to initial functionality the system will
contain. Our view of this issue will be part of the agenda for Wednesdays
meeting.
3 Training
I know you would like a workshop to review in detail the Horizon
sumumarisation and balancing and how this will be approached in training. I
hope to provide this soon but we are still in the early stages of detail on this
part of training and it would be mid to late October before I would be able to
set up suitable arrangements.
As part of our approach to walk throughs and dry runs of the final training
approach, it is intended to pick up those subpostmasters who attended the
original training event in Stockport.
Post Office Counters Lud
King Edward Building
King Egyard
Kensok OnE
AIA
NFSP00000271
NFSP00000271
22/09 '98 16:55 Fax!” HEAD OFFICE Booz
4. Printer
You asked for information about how far the printer could be located from
the counter. There are two responses to this:
@ The back office printer can be sited a maximum of three meters
from the nearest counter or back office terminal,
® Counter printers in standard layout would normally be restricted
to a furthest reach distance of 655mm.
hope this response picks up on the detailed issues which have arisen and
which you can feed back to your executive committee members.
I will be happy to take any further comments or clarifications when we meet
on Wednesday.
Yours sincerely
Bruce McNiven.
General Manager i
Horizon Implementation .
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