NFSP00000287 - Email from Mike Ingle (Post Office Network) to Don Grey Horizon Roll Out Project Manager

Evidence on official site

NFSP00000287
NFSP00000287

To: Don Grey/POCL/POSTOFFICE@POSTOFFICE
ce:

Hard Copy To

Hard Copy cc

From Mike Ingle/POCL/POSTOFFICE

Date 03/02/2000 11:08

Subject: LOSSES AT WATERLOO ROAD &

Don,

The losses at this office were discussed at a review and authorized under our normal procedure for
dealing with ' 8 week ' requests. From memory, 2 of the losses, totalling about £1100, were known to
be awaiting an error notice and authority to hold these beyond 8 weeks was given. The large loss for
about £3k was the subject of frequent discussions with the subpostmaster who could not accept that
this was a genuine error and not down to Horizon.

The loss was identified by Chesterfield to be due to an incorrect outward cheque-rem total being
carried to the cash account.

Itis debatable as to whether this was due to operator error or a glitch in the system,there is no
evidence either way. The nett result is that most of this large loss was accounted for.

One error that was due to a fault In the system was an error notice received by the office for £202.
Daily despatches of tv licences were totalled incorrectly by the system despite all the daily cut offs
being performed correctly. I was informed that this was a problem at a number of other offices as well.

I hope that this is the type of information that you were after but if you do require anything further then
please let me know.

Regards

Mike

Mike Ingle

Retail Network Manager
Post Office Network
Post Office Network - North