NFSP00000725 - Horizon Next Generation Release Authorisation Board (Internal)Recommence Pilot Activities : Meeting no 10, Post Office (Internal RAB Meeting of 04 May 2010)

Evidence on official site

NFSP00000725
NFSP00000725

Horizon Next Generation g
Release Authorisation Board ©
(Internal)
Recommence Pilot Activities :
Meeting no 10
Internal RAB Meeting of 04 May 2010
Attendees
Name Initi I Role Comments
als
Andy McLean AMc Head of Service Delivery Apologies
Lynn Hobbs LH General Manager - Network
Neil Ennis NE BPMO Director
Ann AC Business Implementation Manager
Cruttenden
Mark Burley MB Head of Projects
Dave Hulbert DH Senior Service Deliver Manager
Mandy Jepson Mo Gateway Manager Apologies
Tan Trundell I1IT HNG Design Authority
Phil Norton PN HNG Requirements and Acceptance Chair
Manager
Marilyn MS National Federation of
Stoddart Subpostmasters
Will Russell WR HNG Programme Manager
Lee Farman LF HNG Joint Test Team Manager Apologies
Noel Beaton NB Acceptance Manager Minutes
L Minutes from Previous Meeting 22/04
No. Owner Action or point to Status/Progress Date
note req'd
Actions and points to note from meeting of 22/04/10
IRAB PN Schedule and issue Complete 23
70 invites for a RAB on April
4% may to recommence
High Volume Pilot live
migrations.
TRAB PN Schedule a session Complete 23
71 with the ET to present April
the recommendation
from the RAB for the
recommencement of High
Volume Pilot
migrations
IRAB PN Provide Marilyn with a I Complete 26
72 Crown/Sub split for April
the current live HNG
branches
IRAB AMc Provide Marilyn with aIDH Circulated log 04
73 copy of the Live 04/05- Complete May
Service Log - covering
the issues discussed
at the Board

Page 1 of 3

NFSP00000725
NFSP00000725

Horizon Next Generation
Release Authorisation Board
(Internal)

Recommence Pilot Activities :

Meeting no 10

@

No Owner Action or point to Status/Progress Date
note req'd
TRAB PN Update the HVP Complete 26
74 migration schedule to April
reflect the changes
discussed at the Board
and reissue the slide
pack.
IRAB LH Provide Marilyn with Carried Forward. 11%
75 details of the LH to progress and May
remuneration package report back to RAB
for Sub Postmasters
who are providing HNG
migration support
IRAB AC Provide Marilyn with Carried Forward. AC to I 7
76 the outputs of the revisit process and May
review of the Recovery I send to MS by end of
process when available I the week
IRAB PN Add a communication Complete 22
77 “next step” to the April
Slide Pack.

IRAB WR Provide a general Complete: there is an TES
78 communication to the ongoing requirement to I May
network detailing the keep the network

current status of the I appraised of the status
programme of the programme. This
will be managed in BAU
2 Minutes from Meeting 04/05
No. Owner Action or point to Status/Progress Date
note req/d
Actions and points to note from meeting of 22/04/10
TRAB WR Ensure that 5™ bullet point 11=
79 relating to monitoring is May
included within the CSF
IRAB NB Remove Acceptance Incidents a
80 from CSF. As these do not May
form part of discussions
regarding HVP
IRAB MS Where branches are reporting aa
81 unsympathetic tone of voice May
from HSD agents, MS to provide
call reference numbers to
enable FS to trace calls and
agents efficiently

Page 2 of 3

NFSP00000725
NFSP00000725

Horizon Next Generation
Release Authorisation Board

(Internal)

Recommence Pilot Activities :

Meeting no 10

@

Owner

Action or point to
note

Status/Progress

Date
req'd

IRAB
82

MS

MS to contact Sarah Lambert
(Post Office Business Change
Team) and provide details of
where there are missing
transactions on remuneration
reports

o7

IRAB
83

NB

Arrange Internal RAB, Joint
RAB, and ET Sub-group for w/c
10% May

Note

N/A

WR confirmed that there was an
additional outage for 15mins
from 11.50 04/05. Again this
outage affected circa 25% of
the HNG estate

Note

N/A

DH confirmed that neither
outage on 29/04 or 04/05
constituted a major incident

Note

The decision taken at the RAB
was to recommend a further
migration of 10 branches on
the 6? May. With a further
RAB called on 11‘ May to
discuss approach for
restarting HVP and flexing /
maintaining monitoring periods

AOB

None

Next meeting

Tuesday 11‘ May - invitations will be

sent by NB.

Page Sof 3