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Making Northern Ireland Safer For Everyone Through Professional, Progressive Policing
Your Ref:
Our Ref: 1.0/02/2002(203)
16 August 2004
PPS
Belfast Chambers
93 Chichester Street
Belfast
Dear Sir
R -v- Maureen McKelvey — Dungannon Grown Court on 13 09 04
Please find attached further documentation for your information as to disclosure.
File forwarded to you via C2 Branch on 28 January 2004.
Yours faithfully
Inspector
Criminal Justice Manager
49 Ave ‘evs
eTeRN CIRCUIT
NEE
“STO,
OMAGH DCU CRIMINAL JUSTICE UNIT
33-34 Mountioy. Road..Omaah,.Co,
oe EJ
vedo
a
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Making Northern Ireland Safer For Everyone Through Professional, Progressive Policing
DCU REF NO HEADQUARTERS REF NO
DCU/Department Omagh
Sector/Station/Branch CID Date 02 August 2004
SUBJECT R v Maureen McKelvey - Dungannon Crown Court 13 09 04
TO: Criminal Justice Unit
Omagh
Please see the attached letter from John J McNally & Co Solicitors re Maureen McKelvey.
Although the letter is addressed to myself I have supplied the PPS with the original.
I have discussed the matter with the PPS and the Investigating Officer Suzanne Winters and
report as follows:
1 I have been informed by the Investigating Officer this matter is covered by the
statements and exhibits from staff at the Lisahally Office.
2&3 Please see the attached report dated 30 7 04 from the Investigating Officer.
I would like to draw attention to No 3 where the Investigating Officer states the logs
are for information only and cannot be used formally unless the owners of the
Computer System are involved.
I have retained a copy of the disclosure.
Submitted for information and onward transmission to the PPS.
y’
D/Constable 14214
Form 51/1 Page 1 of 1
4104
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C HIN’ J: MONALLY & CO.
‘Our Ret,
Your Re! SA/EM/M61
7 Also at: Dre i .m,—3 p.m.
Pat 99 July 2004 TON 3508 NA Magheatet
FAO DC BOSCO COYLE
c/o PSNI
CID Dept.
Mountjoy Road,
OMAGH
Dear Sir,
RE: R-v- Maureen McKelvey
Dungannon Crown Court 13/9/04
We refer to the above matter and, following directions of Forensic Accountants retained,
hereby seek the following Secondary Disclosure as a matter of urgency;
1 Disclosure of all correspondence between the Post Office Paid Order ped s]~ __
Order Unit and the Investigations Unit, headed by Suzanne Winter, i a ab
dated 2/01/02 as indicated in the statement of Miss Winter of
14/10/02 as giving rise to her investigation. This reference can be
found at page 18 of the committal papers.
2 Disclosure of all records held by the Post Office Ltd. Investigations
Unit, Social Security Agency Paid Order Unit at Lisahally County
Londonderry and Post Office Omagh Head Quariers of a report
in the second half of 2001 by Mrs McKelvey to Garry Groogan
Area Manager for Sub Post Offices Omagh District, in relation to
problems with the Horizon Computer System. This request for
assistance gave rise to a site visit by Eugene McMahon and sub-
sequent investigation by Lisahally. We , therefore seek immediate
disclosure of all documentation from the intital report to the
conclusions drawn by Lisahally.
3 Disclosure of all records relating to the reporting of problems
encountered at Clanabogan Post Office following the suspension
of Mrs McKelvey in relation to Horizon Computer System.
4 “Please detushave copy ofthe Interview Papel]. \
PACE A epatose herewith Death rer
J.MeGeown L.L.B.
proven
MKelly, LLB. + G.TresdaleLLB. + C.O'NGIILLB * —C.Cullen BCL.
W.McFarlaneL.L.B. © S.AtherfonLLB. + J. McClureL.LB.
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Given the proximity of the Trial date, we would be grateful if you would give this matter
your urgent attention in order that the Forensic Accountants retained in this matter are in a
position to report on our client’s behalf. Should you have any queries please contact Stephen
Atherton in our office.
Yours faithfully
John J McNally & Co.
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Management Summary - Version 3
Office nam
CLAMAB SO con
FAD Code:
Vou Tap
Current RNM/RLM Name:-
Ax & Keooqan
Subpostmaster:- .
Mes. M. MS. KELVEY
Date of Appointment-
4. 1. Noratem
Date Event/Issue Outcome
isle Soph’ 42) Bum Cota paris) Loess. reeneest,
23\0 \ oo. A wor seporte . Avenir Sata
for nahreser Aerornnry
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. [ PA INTERVENTION LOG
I
Office cravaRocan
FAD code * \Gu Wie Primary ref
‘Date of Visit 22-1921 [Name of PIA A _& Gesocead
Time in 12 i tbo ‘Time out 13h ~ 0:00:00
Dearie tO ieee
Agreed Acts
QPA
Qofs WA
PIC
Sales 4
Personal~
External Std
Internal Std
Security WA
Bal/Suspense
Other
Done IDeadline Date!
[TODO
TODO
TODO
TODO
MISC I_ — TODO
TODO
Conditions of Appointment Coding i
EXPAND ON ANY LETTER REQUESTED - OR CLARIFY ANY POINT
c
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Electronic memo
To: Denise Reid/e/POSTOFFICE@POSTOFFICE
cc:
Hard Copy To:
Hard Copy ce:
Date: 31/10/2001 10:45
From: Gary Groogan
Subject: — Re: Clanabogan spso re: obsolete stock
Denise ,
This was one of my offices . Generally it is not a bad office and the Subpm would be positive . The
office conforms to standards but in my recollection the QPA performance would not have been great .
In saying that the gir! mainly responsible for the office has now left so I may consider allowing this write
off without prejudice to any future problems .
Gary .
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IN CONFIDENCE
To: Mrs M McKelvey copy: Mr Gary Groogan
Agent Retail Network Manager
From: John McKenny Date: 29 August 2001
Network Audit Team
Audit of Clanabogan Office code 164714
‘An audit of the above office was undertaken on 18 April 2001 by John McKenny.
This audit is a review of the product/process controls in place at the outlet and
not a comment on the performance of individuals.
The following, page contains a brief summary of the areas that could be routinely
tested at audit and the tests carried out are selected on a basis of risk assessment
from outlet performance data. The products/ processes with a cross indicate
items that have been tested by the auditors on this occasion and the findings
revealed at audit.
Appendix A contains a more comprehensive report detailing our findings and
recommendations for your information and attention. Any control gaps in bold
were noted on a previous audit and had not been actioned at the time of our most
recent visit.
At the audit, you were given a questionnaire to provide feedback on the audit
process. If there is anything else you wish to bring to our attention please feel
free to write your comments on the reverse of this report or contact Paul Large,
Network Audit Manager on telephone number
Please retain one of these reports for your information and return the other one,
signing it to confirm that you understand all the points made.
Finally, can I thank your son for his help during the audit.
Network Auditor signature ...-sssecsssssssssesreesnseentecnntees Date
Subpostmaster/ Outlet Manager SIQMALUTE .......eeereeereeeeee Date
V2 March 2001 :
AUDIT OF Clanabogan
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[Procedural Security
Horizon System Controls
Cash Account
Stock Management
Cash Management
Royal Mail
Franking Machines
OOF
Stamp Vending Machines
OCHO
Alliance & Leicester Girobank
Personal Banking
National Savings
National Lottery On Line
National Lottery Instants
Littlewoods Scratchcards
FD oOo ROO RIO
Bureau De Change
Foreign Exchange Service
Moneygram
Travel Insurance
Benefits Agency
i
Motor Vehicle Licences
Rod Fishing Licences
UK Passport Agency
Utility Schemes
Local Transport Scheme
Staff Expenses
Oodoodedooooece
SHode ceeded
ood
Network auditors can only comment on the areas examined during their visit. It
should not be assumed that untested processes have satisfactory controls in place.
V2 March 2001
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_:
Appendix A
Audit of Clanabogan
Asset Verification
A full check of cash, stock and vouchers revealed a shortage of £ 616.10 which is
broken down as follows:
Authorised amount (Suspense Account) £594.92
Difference at audit £ 21.18
Audit Shortage £616.10
An authorised amount of £594.92 has been held in the Suspense Account
between weeks 45 and 03.
As you are unable to make good the shortage it is recommended that the RNM
contacts you as soon as possible to agree 4 course of action.
Comments:
The Agent, Mrs McKelvey, was on holiday at the time of the visit. However,
contact was made with the Retail Network Manager, who is arranging an office
visit on her return.
Security Procedures
Your security procedures were examined in line with the Counter Attack
Reference Manual and all controls were found to be in place.
Horizon System Controls
Controls relating to the use of the Horizon system were examined, in line with
the Horizon System User Guide (HSUG). All controls were found to be in place.
Cash Account
Counters Operations Manual - Cash Account, Balancing & Preparation refers.
The daily documentation for week 04 and weekly cash account documentation for
weeks 44 to 03 was examined and the following was found:
Control Gaps - High Risk
e procedures for adjusting losses and gains were not adhered to
Comments:
Discrepancies should be adjusted on a weekly basis and not allowed to
accumulate.
V2 March 2001
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Appendix A
Stock Management
Guidelines from National Secure Stock Centre
Control Gaps - Mediun/Low Risk
obsolete stock was on hand (other than scratchcards or Local schemes)
Comments:
Queen Mother Coins/mini sheets and 1/24 class stamp rolls(unusable)
were on hand and need to be returned immediately to Hemel Hempstead.
V2 March 2001
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1° November 2001 .
Y POST
OFFICE
“an essential part of everyday life” www.postoffice.co.uk
Dear Mrs McKelvey
Your letter requesting write off authority has been forwarded to me for
consideration.
Your office was audited on 18" April 2001. At this time, it was recommended
that obsolete stock (including commerative coins) should be returned
immediately to Hemel Hempstead. However, your letter states that you
attempted to remit coins on 10" October 2001.
In view of the above facts I am unable to issue write off authority on this
occasion. This decision is final and in accordance with Counter News
Workaid 19 you must make good the resulting shortage of £120.00 at the
next cash account ( i.e.week number 33).
Please confirm your acceptance by signing both copies of this letter. One
copy to be retained at your office and the other returned to myself in the
enclosed envelope.
Yours faithfully
Denise Reid
Contracts Manager
Post Office Ltd
7" Floor Royal Mail House
20 Donegall Quay
Post Office Ltd
Registered in England Number: 2154540
Registered Office: Gavrelle House, 2-14 Bunhill Row
London ECIY 8HQ
The Post Office and the Post Office symbol are
registered trade marks of Post Office Ltd in the
UK and other countries.
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POST
OFFICE
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Tle a abso ron f .
CLANABOAN PO py a
“ye Vesns for Rakin, Sf. Coma roo 3.
Onn Weve Jone of {LL Cagoes Whoo).
\week te Behan “heen lo veh. hel:
Yo Ralarce «7 Eee loss. a} {ize we Re
Wely Desi Sold we te: Wate be QMS OH
Awe eeleer I Maureen McKelvey
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Sheet?
PA INTERVENTION LOG
PA NAME EDoE Dawe
OFFICE CLARABOGAA
FAD CODE OL al
DATE OF VISIT 13, [ au / os
TYPE OF VISIT Caney - 1 rodtt\
TIME IN/OUT Ws BO - 16
!
QPA —_
Qofs —
PK VG ai nG dbo. 2 &
SALES FeorAOTS BB oslo
PERSONAL a
EXTERNAL NSN REWRSS —_ URED
INTERNAL, SHS NGnA GE eqns acto)
SECURITY [eet
BAUSUSPENSE —
OTHER —_
P.O.T.M. Cee PL BORO Meese
INFORMATION POSTER a
CUSTOMER ACCESS a
F.A.O (HIGHLIGHT) ADDITIONAL INFORMATION FOR ACTION
CONTRACTS MANAGER _ _ !
R.T.A.
HEAD OF AREA
PA.
Page 1
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Sheet1
PA INTERVENTION LOG
PA NAME ee Pie
OFFICE Clay aGoSed
FAD CODE (oe US
DATE OF VISIT \G [ 6/od
TYPE OF VISIT Kener
TIME IN/OUT
QPa —
Qofs —
PK Reo uP ond ABD Ace Septem
SALES Rorcse Bar Phapncxd.
PERSONAL —
EXTERNAL —
INTERNAL —
SECURITY —
BAL/SUSPENSE
OTHER
P.O.T.M. aa
INFORMATION POSTER a
CUSTOMER ACCESS a
F.A.0 (HIGHLIGHT) ADDITIONAL INFORMATION FOR ACTION
CONTRACTS MANAGER
RTA.
HEAD OF AREA
PA.
Page 1
~ Niet
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PA INTERVENTION LOG
PA NAME EDP Pah]
OFFICE CR PBocrs
FAD CODE iG aw S
DATE OF VISIT Why/os
TYPE OF VISIT Rone
TIME IN/OUT
CaRD ACCOUNT APP. I Kocess SASCUSSED - NN. \monuse
QPA —
Qofs —
PK —
SALES RSCnSuxe XMS Kofee TS
PERSONAL
EXTERNAL —
INTERNAL a
SECURITY —
BAL/SUSPENSE
OTHER —_
P.O.T.M. Promare vers I odors /'* Xns Goves
INFORMATION POSTER —
CUSTOMER ACCESS
F.A.O (HIGHLIGHT)
ADDITIONAL INFORMATION FOR ACTION
CONTRACTS MANAGER
R.T.A.
HEAD OF AREA
PAL
Page 1
Sheet
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PA INTERVENTION LOG
EDV
PA NAME CHAN A Ro Gon)
OFFICE
FAD CODE G4 Wh
DATE OF VISIT wh fot
TYPE OF VISIT LENEWD
TIME IN/OUT
CARD ACCOUNT APP. Glee 1 AnPRarere st
QPA —
Qofs —
PK Zap Learns Wweekeiss
SALES PoE OES [Suva Poyetensy
PERSONAL —
EXTERNAL —_
INTERNAL —
SECURITY —
BAL/SUSPENSE —
OTHER —_——
P.O.T.M. DASSAGUSE Loan Leacuexs
INFORMATION POSTER I_ =
CUSTOMER ACCESS —
F.A.O (HIGHLIGHT)
ADDITIONAL INFORMATION FOR ACTION
CONTRACTS MANAGER
RTA.
HEAD OF AREA
B.A.
Page 1
(3 I}
Date Taken ° Incident!D FAD Code Office Name Resolution
26/09/2001 H11042824 164714 Clanabogan POSTAL ORDERS HOW DOES A PM ENTER ADVISED SPMR THAT SHE PUTS IT
ENCACHING POSTAL ORDERS ON ITHROUGH ON POSTAL ORDERS PAID.
THE SYSTEM
26/09/2001] H11043314 164714 Clanabogan REMMITANCE REVERSAL I REMMITANCE REVERSAL TRANSFER TO HSH
Z6foa/2001] Hi1043425 I 164714 I Clanabogan NEW REVERSAL WHAT SHOULD DO IF THAVE HOZBAL 3.8
DONE ONE AND SHOULDNT HAVE?
26/05/2001] 120468869 I 164714 I Clanabogan Switchboard SYSTEM PROBLEM TRANSFERRED TO HSH REF NO E-
loto9260548
40/10/2001] H11078615 164714 Clanabogan ROYAL MINT REM OUT COMMEMMERATIVE ‘What to do if an Outlet calls with a loss
COINS HAS A LOSS caused by non return of obsolete stock Ask
the caller if the loss is caused by the non
return of obsolete stock Refer the outlet to
Iworkaid 19 and counter News week 24 articleI
123 to check for obsolete item
49/10/2001] H11103160 164714 Clanabogan REM OUT RETURNING COMMEM COINS , P/M HAS HAD HER QUERIE ANSWERED
ISAYS ON FORMDO NOT SEND —_INO INFORMATION GIVEN.
ISTOCK ON THIS FORM P5257MA,
THIS IS A REM IN FORM AND SHE IS
REMMING OUT
Torior2001] H11103931 I 164714 I Clanabogan REMMITTANCES THE FORM TO USE TO ADVISED AS COMS 4.4 FOR
REMMITTING COINS REMMITTANCES
22/10/2001] Q11107591 164714 Clanabogan PIA STAM P6 CALL 4-11 PIA STAM ERRORS PERIOD 6 REPORT DISCUSSED SEE 0D
ERRORS WORST 10% — IWORST 10%5 ERRORS (2 C/A, 1 IR
IAND 2 DP!) POSTMISTRESS TALKED
THROUGH THE ERRORS AND
UNDERSTOOD HOW TO RESOLVE
THEM. ALSO QUERIED BA
DESPATCH.
31/10/2001) H20487346 164714 Clanabogan HSH HSH HSH
Beri i2001] Qitz01661 I 164714 I Clanabogan SAT challenge call 120.00 I SAT challenge call 120.00 cleared _I SAT challenge call 120.00 cleared wk35
cleared wk35 Wwk35
Beir ti2001I H20512063 I 164714 I Clanabogan NON BARCODED INREV I PMHAS NON BARCODED INREV I ADVISED TO PROCESS AS OBCS FOIL
PROCED BOOKS HOW DOES SHE ENTER
Gaioi/2002} Hi1274215 I 164714 I Clanabogan CHRISTMAS BALANCING I DO WE BALANCE TODAY ADVISED THE BALANCE HAS TO BE
DONE TOMMORROW
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02/01/2002] 11274159 I 164714 [Clanabogan SAT CHALLCALLPD8 —_I OFFICE CONTACTED AND THE SEE LOG
#105.84 LOSS LOSS WAS CLEARED IN WK36
Taior/2002} Qi1296702 I 164714 I Clanabogan SAT CHALL CALL PDS I OFFICE CONTACTED ANDTHE I SEELOG
#105.84 LOSS IAMOUNT WILL BE CLEARED IN
WK4a3
76/0 1/2002I H11302652 I 164714 I Clanabogan DISCREPANCY WANTING TO MAKE A ADVISED HOW TO TAKE OUT AND TO
DISCREPANCY GOOD OVER PUT THE SHORTAGE AMOUNT TO
1#100.00. TP HAVE INFORMED THEM ICOVER INT HE SYSTEM WHICH WILL TIE
DUE TO SHOWING THE LOSS ON __IIT UP WHEN BALANCING
THE CASH ACCOUNT LAST WEEK
ITO MAKE GOOD THIS WEEK - NOT
TAKEN OUT OF SUSPENSE YET
Ziio1/2002} H11310467 I 164714 I Clanabogan COUNTER NEWS 38 AMAZON INTER NET VOUCHERS I ADVISED THAT THE AMAZON INTERNET
VOUCHERS ADJUST STOCK AND REM
JOUT SCREENS WILL DISSAPEAR AT THE
END OF JAN
2ilo/2002I Hitai1702 I 164714 I Clanabogan BT SAVINGS STAMPS I CAN WE STILL ACCEPT? NO 0800 671400 for details on how to obtain!
la refund or credit.
Soro12002} Q11332163 I 164714 I Clanabogan SAT #120 OBS STOOK I #120 0BS STOCK TB2 AMOUNT HAS BEEN CLEARED
72 PDOS PDOSAMOUNT HAS BEEN CLEARED
4702/2002} Qi1341304 I 164714 I Clanabogan SAT CHALLENGE CALL I 1 CALLED THE PM TO SEE IF THE I MRS McVELVEY SAID THAT SHE HAD
04/02 IAMOUNT OF #105.84 FOR MADE THIS GOOD.
OBSOLETE STOCK HAS BEEN
MADE GOOD.
Baro2/200e) H11307351 I 164714 I Clanabogan BT BILLS WHAT DO NEED TO SEND OF FORI TOLD PM THAT SHE NEEDS TO SEND
A RED BILL ITHE CUSTOMER INFORMATION SO THAT
THE BILL WILL BE CREDITED
07103/2002I H20607711 I 164714 I Clanabogan Switchboard TELEPHONE NUMBER FOR ADVISED 0141 35. oT
]GIROBANK LIASON OFFICERS
9970472002] 111480088 I 164714 I Clanabogan Page RNM OFF NEEDS TO SPK TO RLM INREASED REM BY 5000 THROUGH
REGARDING CASH REMS INVENTORY TEAM.
7610412002) 1111498703 I 164714 I Clanabogan Switchboard Human Resources Human Resource Service Centre Post Office]
Counters Ltd Freepost NW 1675A Salford
MANCHESTER M5 9JD 0845 6016260
aioara002) Hi1513340 I 164714 I Clanabogan Switchboard PARCEL TO NEW ZEALAND HOW I HSH REF €-0204230369
TO ENTER ON HORIZON
Fe104/2002I H11526009 I 164714 I Clanabogan POSTAL ORDERS ENTERED LAST WEEK BUT NOT I REFERED TO HSH
JON REPORT
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a
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Call
€-0109191365
Opened
Closed
ie
164714
Problem Text
pm called she's rolled over the SU and is
trying to roll over the office but won't allow
her to roll over.. says she hasn't rolted over
the SU.. Advice to check the SU CAP and
BP.. she's in BPO2.. advice she will have to
roll over the SU To the next CAP
Closure Text
Call Close by Julie Ws
given.. PMHTCC
RSOS
Resolution
£-0109260548
26-Sep-01)
26-Sep-01
164714
mrs macelvie the postmistress wanting to
know how to reverse 6 x £20 postal orders
Cail Close by Darren Feather.
pmhtee
IRSO8
£-0109260667
26-Sep-01]
26-Sep-04
164714
Jemma - nbsc - h11043314 - remmed out 6I
x £20 postal orders yesterday and would
like to reverse this - she did call on call e-
10109260548 and was advised on how to
reverse it via new reversals
(Call Close by Barry Watson: pm
tec
IRSOS
E-0110100760
10-Oct-01
10-Oct-04
164714
pm reports a minus figure of -£120 on thereI
balance snapshot but the correct figure of
£120 in adjust stock
Call Close by Simon Davies: pm
has minus figure showing when
she goes to balance report ffor
commerative coins - trans to
NBSC as not sure if the have
been withdrawn from the system.
pmhtec.
IRSO8
E-0110311510
31-Oct-01
31-Oct-07)
164714
(debbie - nbsc - h20487346, pm has cut off
chqs before remming out.
(Call Close by Julia Gil: pm
needed help remming out chqs.
now done. pmhtco.
RSOS
£-0111071225
7-Nov-01
7-Nov-01
164714
BOP problem printed 3 sheets of ca report
then stopped now has flashing ready light.
(Gail Close by Lynn Cockelk
pmhtc
RSOS
E-0111071434
7-Nov-01
7-Nov-01
164714
Maureen reports that has only got 3 pages
come out of the CA report and has the
ready light is green steady and now the pm
reports that is not taking the paper through
has the message reads job is queued
printer is offline pls check the printer
Call Close by Michael
Connaughton: Adjusted printer
settings Call closure code of
failure and repair code 827
IRS10
E-0112040774
4-Dec-01
4-Dec-01
164744
pm needs to enter a barcoded bill but the
system will not accept it
(Call Close by Andrew Wallis:
lentered transaction ok, pmhtec
RSO8
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4
.0112210491 I 21-Dec-01} 21-Dec-01] 164714 [pm wants to know if she can print another ICall Close by Nicholas Corsair: JRSOB
copy of P & A CAP 39 weekly report. pm happy with advice
Sas IRITET 1S lan-b2} S-Janvb2)} 164714 [pm reports she has rolled office but not got ICall Close by Nicholas Corsair. I RSO8
a final ca report printed problem resolved
STHOITGOAGS I Ean bs] Té-JancGa] 164714 [pm has a discrepaince of over £100 which ICall Close by Andrew Walls: IRS08
Ishe wants to make good. transferred to nbsc
EGDOTOSGE TT idan2} Deane} 164714 [PMs caliing for advice on their manual [Call Close by John Leech: PM IRS0S
forms. Iwants help with manual forms.
Transferred PM to the NBSC.
PMHTCC
EDSOTIB TOGA 1 De-Jan-b2] 26-Jan0a] 164714 [PM sates that she has pul through a giro ICall Close by Zoe Lappin: PM hac] RSOS
deposit of £30 twice, she ran a trans log duplicated a giro trans, has now
and has reversed the FC cash £30 but itis Ireversed that, call ref denied.
still showing on the report. PMHTC.
E-0204030422 3-Apr-02} 3-Apr-02} 164714 [Pm is trying to balance and they have a (Call Close by Anthony Welch: Pm}RS08
reversed a cheque but it is now showing as jis trying to balance and they have
la minus in adjust stock ja reversed a cheque but it is now
Ishowing as a minus in adjust
stock - advised PM to zero their
cheques - PMHTCC
€-0204110986 71-Apr-02I 11-Apr-02} 164714 [pm called for A+G on giro business cash ICall Close by Michael Ryan: pm jIRS08
deposit called for AG on giro business
cash deposit. advised enter as
general cash deposit.
EGDOATEOTET I TB-Apr-03I15-Apr-b2) 164714 [PM reports that she Is trying to cash postal [Call Close by Martin Godwin: PM IRSOB
lorders and does not know how to process. would tike to know how to processI
postal orders. Advised to put
through as PO Paid, PMHTCC
EUSTON I Ba AprOs] BSARHOD] 164714 has parcle force and wish to enter it on trhe Call Close by Phil Broadbent: pm IRSOB
system is happy to continue unasisted
£-0204290431 29-Apr-02I 29-Apr-02} 764714 INBSc agent Kath transferred call (Call Close by Rachel Murray: IRSO8
/h1 1526909. PM reports that POs are not
showing on her report, PM was not
transferred by nbse
caller not transferred through by
inbsc
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~
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ony
0205010526 I ‘-May-02] 1-May-02 164714 [Queen Mother special stamps. Pm trying toICall Close by Sukhdeep Thind: IRSO8
rem them in. pm needs walkthrough to rem in
JQueen Mother stamps/pres
packs. walkthrough given. Kel
used.
EUOOSTEISTS I 1eMay-O2) Té-May-02)~ 164714 [Pmis tying to print GA report and has [Call Close by Rachel Murray: re IRSOS
message ‘no defaul printer’ kel PCorrick4sW.htm, advised
reboot due to message ‘no default
printer PMHTC