POL00000127
POL00000127
@ Postmaster Account Support
No. 1 Future Walk
Chesterfield
S49 1PF
Telephon
Mon to Fri 9:
[DATE]
Private and Confidential
Name
Address
Branch Code: XXXXXX
Customer Account: XXXXXXX
Dear [NAME],
Transaction Correction relating to XXXXbranch nameXXXXXXX Post Office® branch
I’m writing to you, as the former postmaster of the above branch, to see if we can help you
understand a transaction correction of £xxxx which has been posted to your postmaster
account. Please find enclosed a statement showing the total amount of the transaction
correction and the supporting information which explains how we believe this came about.
Please get in touch with us by calling my team ont. Should you require more
information about this transaction correction, we'll make enquiries on your behalf.
Investigating or disputing a transaction correction
If, between us, we can’t agree onthe reason for this transaction correction, and you wish to
dispute it, the Transaction Corrections Disputes Team will be able to help.
Please contact them at disputesteam..
Accepting the transaction correction
If, however, you understand and accept the discrepancy, please contact my team on}
or at formeraccountsupport: ‘0 discuss the best course of action
for you
e arranging payment, or a refund, of the amount;
e arranging an instalment plan.
Remember, we’re here to help. Contacting us as soon as possible makes it much easier for
us to support you with your discrepancy, so please get in touch as soon as you can, and
ideally within the next seven days.
Yours sincerely,
Post Office Limited is registered in England and Wales. Regd. No. 2154540. Regd. Office: Finsbury Dials,
20 Finsbury Street, London EC2Y 9AQ. The Post Office and Post Office Symbol are registered trademarks of Post
Office Limited in the
UK and other countries.
POL00000127
POL00000127
Michelle Stevens
Postmaster Account Support Manager
AC_160482903_2 2