Branch Intervention Log
Telephone Contact
POL00001195
POL00001195
Branch Name I CALLENDAR I Postcode FK
SQUARE
Date of Call 15.02.06 FAD CODE 160 868
Person Sandra Role/Job in AIM
Making the MacKay P.O.L.
call
Issue Raised I 020206 - From C&SM -HORIZON
Can you make contact when you get back from leave, I sent Shaun
an email after our visit highlighting our concems and requesting a
possible swap of the alleged dodgy kit. To date I have had no reply.
CALLER - ALAN BROWN
CAN SANDRA MACAY RING TH
WITH THE SYSTEM SANDRA KNOWS ABOUT IT
RDING AN ON GOING PROBLEM
15.02.06 — Spoke to Alan Brown, he wanted to let me know that he has had another
problem with his system. I asked if he had reported this to the Helpdesk and he said
that he had.
Response by
SPM
Alan will continue to log a call each time he has a
problem. I told him that this would help to build a
case for having the alleged faulty kit exchanged.
Resolution
agreed on the
call
Awaiting response from Shaun Turner — when he
does come back to me I will contact Alan to
update him.
Any other
issues raised
or dealt with
Follow up
actions
required
F/332.1/1