POL00001313
POL00001313
Peak Incident Management System
01534!
Business restricted
losed -- Advice after Investigation
ate:18-Feb-2008 15:00:33 User:Anne Chambers E
‘ALL PC0154358 opened i
Details entered are:- a
‘Summary:Branch 106129 non-zero trading position
II Type:L
II Priority:B
irget Release:T80
Routed to:EDSC - _Unassigned_
Date:18-Feb-2008 15:00:33 Uscr:Anne Chambers
[Start of Response]
ranch 106129 appears to have been affected by a known software problem (PC0153498) which causes a non-zero trading position,
a receipts and payments mismatch and an incorrect discrepancy.
So far the branch has not raised a call about this. :
{End of Response] :
Response code to call Live use error(L) as Incident Under Investigation(40)
Date:18-Feb-2008 15:00:38 User:Anne Chambers
¢ Call record has been assigned to the Team Member: Anne Chambers
ate:18-Feb-2008 17:12:07 User:Anne Chambers
[Start of Response]
Affected stock unit: RR, 14-Feb, rolled from TP10 BPS into TP11 E
‘rading position: +186.73 L
{End of Response]
sponse code to call type L as Category 40 -- Pending -- Incident Under Investigation
‘Date:25-Feb-2008 12:01:15 User:Anne Chambers
vidence Added - Notification of problem already sent to Gary Blackburn
ate:25-Feb-2008 12:02:31 User:Anne Chambers E
tart of Response]
SU please send the attached information to POL via BIMS.
End of Response]
esponse code to call type L as Category 40 -- Pending -- Incident Under Investigation 3
F/440.1/1
POL00001313
POL00001313
‘Date:25-Feb-2008 12:02:38 User:Anne Chambers a
Defect cause updated to 14: Development - Code E
ate:25-Feb-2008 12:02:47 User:Anne Chambers
he Call record has been transferred to the team: MSU-Indt Mgt
‘Date:25-Feb-2008 14:42:10 User:Claire Drake
[Start of Response]
‘Thanks Anne. Final BIMS issued to POL including "Information for BIMS" text. Returning call to EDSC for closure.
{End of Response]
esponse code to call type L as Category 40 -- Pending -- Incident Under Investigation
Date:25-Feb-2008 14:42:15 User:Claire Drake
e Call record has been transferred to the team: EDSC
Date:25-Feb-2008 15:24:43 User:Mike Croshaw
‘The Call record has been assigned to the Team Member: Anne Chambers
Date:25-Feb-2008 15:27:04 User:Anne Chambers
tart of Response]
ind of Response}
esponse code to call type L as Category 95 -- Final -- Advice after Investigation
outing to Call Logger following Final Progress update.
Development - Code
Deleted User -- EDSC__
F/440.1/2