POL00001499
_ Peak Incident Management System
QC PEAK Interface user --
QC Interface
C -- Low Impact - Priority 2
Closed -- No fault in product
2 - Medium
7423-hng_x_hng x_release_1_db.
7423
weeeeeeue Quality Centre Bug Rey
frererrrrerrrerrrccrrs
ug Referen
7423-hng_x_hng_x_release_1_db.
[fest Date 2
Mar 4 2
Rol feM
Counter
uct Vi
ummary: SVIC5 - M
Incident Descript’
ending the exact amount in local
MoneyGram yn was initiated. The:
are 3 options to define the amount being sent (£ including fee, £ not includin
Jfee and R . The 3rd ion allows a customer to ify an amount to be sent in local
fs300, in 1 get $300 and the send amount is calculated in sterli at the inp
mount, the prompt appe. ectly) as ‘Amount in USD’ but the input box (which is a cu datatype) has
nis leads the us
ease see t)
to think that they ha
attached screen shot for evidence.
ed the wrong option and would lead to
Sheila Bamber <bambers>, 04/03/2009 16:49:44: Please route to counter devt (CTROL4)
jate:04-Mar-2009 17:00:
idence imported from
ence imported from QC
vidence imported from
9 Use
7QG PEAK Interface user
G_ 7423 MG1.ZIP
- BUG 7423 MG2.Z1P
= BUG_7423 Pound Sign.doc
4-Max-2009 17:18:36 User:dohn Chariton
been assigned to the Team Member: David Seddon
avid Seddon
red to the team: HNG-X Ctr_OSR
S-Mar-2009 07:32:30 User
1 record has been transfe
05-Mar-2009 09:29:34 User:Alex Robinson
rt of Respo!
es we know about
ehis release (UI Forum minutes
[End of Response]
ssed this at the UI forum in October and it was agreed (with POL) to live with this problem for
from 8/10/08 action 16-3 document this decision}.
Response code to call type Q as Category 62 nal -- No fault in prod
Routing to Call Logger following Final Progr update.
Pefect cause updated to 39 -- General - User Knowledge
09-Maz-2009 15:45:08 UseriQC PEAK Interface user F/486/1
f
POL00001499
Incident
comments
ure received from Quality Centre
date:
Sheila Bamber <bambers>, 05/03/2009 13:52:05: A KEL has been raised bambers3553L.
Sheila Bamber <bambers>, 06/03/2009 09:48:18: Martin ~ Pl:
to give is a status of deferred.
se see above.
Can you
This problem will be fixed at a future release.
route to someone in the core team (Steve Wiseall)
o:09-Mar-2009 15:45:08 lscr:QC PEAK Interface user
CALL PCO176744 closed: Category 62 Type Q
[Date:29-dun-2009 17:17:55 Us;
WNote that to addre
pxisting datatype.
Steven Porter
this will likely require POL to modify their APADC scripts to either use a new datatype,
to parameterise an]
General - User Knowledge
ce user
QC Defects -- Counter (version: 1)
QC PEAK Interface user -- QC Interface
29-Jun-2009 17:17 -- Steven Porter
F/486/2