POL00001556 - PEAK ticket - log of an incident from the incident management system

Evidence on official site

POL00001556
POL00001556

'C0191870
argeted At -- HNG-X R3

Ref data
QC Severity _ 7 1-Low_

QC Defect No 8755 _.
8755-hng_x_hng_x_release_1_ db.
QFP Review COMPLETE

SCKEL KEL bakert5528L

KEL bakert5528L

p

‘ALL PCO191870 ope
petails entered a
summary: SVIP2 -RP4
call Type:

call Priority:¢

@ layout of Welsh Bureau Quotation receipt is incorrect

[Target Release:SVaI PEAK 2
Routed to: - _Unassigned

Jo dsooeudunioidde Quality Centre Bug Report (biG ini iad

Isug Reference: 8755-hng_3

rest Date: Apr 24 2009 1

fest User: danielsb

C Impact: 2 - Medium
Path201

hng_x_release 1 db.
OAM

1 CTROIE
SVIP2 -RPT-The layout of Welsh Bureau Quotation receipt is incorrect

incident Description:

ffest Instance: [1}FUNC_REC_1003_BDC UCB - Quotation Receipt

Bureau Quotation receipt is printed on Welsh Counter. According to a DES/GEN/SPE/0004 document section 4.2.1.5 Layout of
Welsh/English text

Line 20 should start around 15 column ar gyfer £99999999.99
ut instead on Welsh Bureau Quotation receipt starts around column 20.
[his is how it looks in a document:

m 61 cyfradd o rerrrerreezr
pr gyfer £99999999.99

/ 999

instead looks like this on recept:

m 61 cyfradd o rrrrrrrerrrr iii / ggg
lar gyfer £99999999.99

Please amend a
comments:

rdingly-

Sheila Bamber <bambers>, 27/04/2009 16:27:49: Reviewed at defect assessment board 27/4/09 and deemed a potential deferral

[Julie Havard <havardj>, 12/05/2009 10:48:30: Deferral agreed by board. (1/5/09).

steve Wiseall <wisealls>, 02/12/09 13

PEAK created for this QC defect as re: ed by Alex Robinson for being looked at by Infinite.

Please assign directly to Lionel Higman on QFP who can allocate to Reset 8 (as has already been agreed as a deferral) Lionel *

direct to the HNGX_Ctr-OSR Stack F/552/4
i

POL00001556
POL00001556

[later02-Dec-2009 13:42:51 Uscr: Lorraine Elliott
[The Call record has been transferred to the team: QFP

[Date:02-Dec-2009 15:02:01 Uscr:Lionel Higman
Reference Added: QFP Review COMPLETE

[Date:02-Dec-2009 15:02:16 Uscr
ror

Lionel Higman
eference set to: QFP Review COMPLETE

[Date:02-Dec-2009 15:02:26 Uscr:Lionel Higman
Reference Added: HNG-X_Vet_Status OUT

[Date:02-Dec-2009 15:02:52
[The Call rec
the Call record has been assigned to the Team Membe:

jlonel Higman
rd has been transferred to the team:

NG-X Counter OSR
Unassigned

03-Dec-2009 10:31:59 User:Alex Robinson
[The Call record has been transferred to the team: Infinite - 3rd line route all Ctr PEAKs here
Ihe Call record has been assigned to the Team Member: Unassigned_

[Date:03-Dec-2009 13:23:11 User:Vivek Agnihotri
[The Call record has been transferred to the team: xCtr_BAC GDC
[The Call rec been assigned to the Team Member: Vivek Agnihotri

[Date:04-Dec-2009 13:52:57 Uscr:Sudip Sur
KEL bakert5528L authorised

[Date:04-Dec-2009 17:02:32 1
[Start of Response]

GriVivek Agnihotri

IbdcQuotation_cym.vmxml has the issue. The fix is only 1 line change in this template.
erx

IMPACT ON DEVELOPMENT:

f).25 day development

[).25 day testing

f).5 day total

IMPACT ON TEST:

change the value of language to 2 from 1 in b -xml file in order to print receipt in Welsh language.Sell a foreign currency.

fter entering the amount, press enter and c.
document DES/GEN/SPE/0009.

ck on Print Quote button, Bureau Quotation receipt should be printed according to theI

Regression testing is not required.

KMPACT ON USER:
after this fix Bureau Quotation receipt in Welsh language will be printed correctly (according to the document DES/GEN/SPE/0009) .

IMPACT ON G
[There is no impact on operations.

RISKS (of releasing and of not releasing proposed fix):
[There is no potential problem if this fix is not released; it?s just a cosmetic issue.

LIST OF LIKELY DELIVERABLES:
[This section intentionally left blank.

IANYTHING ELSE THAT SHOULD BE KNOWN ABOUT Ti
Ifhis section intentionally left blank.

118 CHANGE:

[End of Response
jesponse code to call type Q as Category 40 -- Pending -- I

dent Under Investigation

[Dato:04-Dec-2009

ction placed on (epey

[Date:04—Dec-2009 17:17:06 Uscr:Ric Craig (GDC)
(Start of Response]

lAs Fujitsu SME I approved the impact for RMF.
(En
Response

of Response

ode to call type Q as C:

g -- Incident Under I

egory 40 --

estigation Fiss2i2

POL00001556
POL00001556

[Date:04—Dec-2009 17:17:09 User:Ric Craig (GDC)
ction has bean removed from the call

[Date?08-Dec-2009 11:21:41 User
(Start of Response]

Routing to RMF after approval
End of Response

enu Anamalla

m FO SME.

Response code to call type Q as Category 40 -- Pending

dent Under Investigation

[pate:08-Dec-2009 1
laction pl.

[Date:09-Dec-2009 15:07:38 User:
lAction

Ric Craig (GDC)
s been removed from the call

[Date:09-Dec-2009 15:28:00 r
don Team:Bus Apps Des

ction pl

[Date:29-Jan-2010 13:52:43 User:Gareth Jenkins
Returning to Infinite for passing to Real RME™ as discussed.

Ir**11 sepaartely remove Actions

[Date:29-Jan-2010 14:25:46 Uscr:Gareth Jenkins
lAction has been removed from the call

[Dato:04-Feb-2010 13:00:53 Uscr:Vivek Agnihotri
ction placed on Team:RelMngmntForum

[Date:di-Feb-2010 15:25:28 0
Start of Response]

MF are unable to authorise this to Rel2 at this time until authorisation is received from D Hinde/CS/Dev/Test.
End of Response
Response code to call type Q as Category 40 -- Pending ~~ Incident Under Investigation

[Date:di-Feb-2010 15:41:41 User:Lionel Higman

[The call Target Release has been moved to:Proposed For ~~ HNG-X 02.03.00.00
Proposing for R2 drop3 following dis:
kur to determine wh m Proposed For to Targeted At.

sion with Dave Jennings.

en to move fr

[Date:ii-Feb-2010 15:43:21 Uscr:Lionel Higman
[he call Target Release has been moved to:Proposed For -~ HNG-X 02.04.00.00
Proposing for R2 drop4 following disc

sion with Dave Je

nings.

RME to determine when to

ove from Proposed For to Targeted At.

[Date:25-Feb-2010 12:34:50 Uscr:Tyrone Cozens
[The call Target Release has been moved to Targeted At -- HNG-X 02.04.00.00

Oi-Mar-2010 13:39:35 Usor:Vivek Agnihotri
t of Response]
CODE FIX

IPTION

Ibs described above.

PROPOSED BRANCH
bEV_GDC_R2_DROP3_REL 1 2010 02 26.

OUNTER JAVA FILES CHANGED

COUNTER PDL FILES CHANGED

SOUNTER

F/552/3

POL00001556
POL00001556

pdcuotation_cym.vmxml.

SHARED CODE FI

CHANGED

AVA CODE FILES CHANGED

SQL FILES CHANG!
lone.

FILES CHANGED

PROPRIATE CODE COMMENTS
ves.

DEPENDENCIES

RELATED PROBLEMS
pco92115.

UNIT TESTING EVIDEI
change the value of language to 2 from 1 in branch.xml file in order to print receipt in
Ifter entering the amount, press enter and click on Print Quote button, Bureau Quot:
document DES/GEN/SPE/0009.

Welsh language.Sell a foreign currency.
ci nted accor to theI

Regression testing is not required.

REGRESSION TEST CLASS

BACKWARDS COMPATIBILITY
there is no change in SQL/OSR, so Backward Compatability test is required.

(End of Response
Ia

sponse code to call type Q as Category 40 -- Pending -- Incident Under I

ate?03-Mar-2010 14:47:55 UsoriVivek Agnihotri
Ibvidence Added - patch file

[Date:04-Max-2010 08:07:51
[The Call record has be

fivek Agnihotri
n assigned to the Team Member: Subhra Suklabaidya

[Date:04-Mar-2010 08:17:23 Use
[Start of Response]
ppology? In code Template under Ba

iVivek Agnihotri

ve missed "not" from the sentence

ward compatability I

should be
re is no change in SQL/OSR, so Backward Compatability test is not required.
(End of Response

Response code to call type Q as Category 40 -~ Pending -- In

dent Under Investigation

[pate:40-Max-2010 15:01:17 Uscr:David Cooke
[The call Target Release has been moved to Requested For ~~ ENG-X 02.11

Date:40-Max-2010 15:01:44
[Start of Response]

tification - Re
have identif

FiDavid Cooke

of this defect is required to address Ac
s priority P:
Counter Maintenance Release 02.11 ."

ptance Incident AI-AD-031.

[End of Response
Response code to call type Q as Category 40 -- Pending -- Incident Under Investigation

Date:22-Max-2010 15:37:59 Us
Reference Deleted: HN

Gribionel Higman
S-X_Vet_Status OUT

pate:i9-Apr-2010 15:06:35 Uscr:Prashanth Pamidimukkala
[The call Target Release has been moved to Proposed For -~ HNG-X 02.04.00.00

Date:24-Apr-2010 11:19:12 Uscr:Vivek Agnihotri
ction has been removed from the call

[Date:24-Apr-2010 11:19:23 Uscr:Vivek Agnihotri
Action placed on Team:xCtr_OSR_SME, User:Steven Porter F/552/4
i
7

POL00001556
POL00001556

Ter2i-Apr-2010 11:19:39 User:Vivek Agnihotri
tart of Response]
r your code review please.

End of Response

sponse code to call type Q as Category 40 -- Pending --

dent Under Inv

stigation

ke

Date:24-Apr-2010 14:23:36
[The call Target Release

‘teve Evans
been moved to Request

d For -- ENG-X 02.11.00.00

[Date:24-Apr-2010 20:20:23 Usor
Start of Response]
Picase ask Martin Day to act as SME for this.

teven Port

[End of Response

Response code to call type Q as Category 40 -- Pending -- dent Under I
[Dato:24-Apr-2010 20:20:25 Uscr:Steven Ports

lAction has been removed from the call

[Date:27-Apr-2010 06:41:17 Uccr:Prashanth Pamidimukkala
Action placed on Team:xCtr OSR_SME, User:Martin Day

[Date:27-Apr-2010 08:36:07 Uscr:Martin Day
[Start of Respe

Review. Fix looks fine. In the future, can fixes be peer reviewed first as per pr
of Response

esponse code to call type Q as Category 40 -- Pending -

nse]

Incident Under Investigation

Date:27-Apr-2010 08:36:09 riMartin Day
Action has been removed from the call

[Date:29-Apr-2010 16:50:20 Uscr:Subhra Suklabaidya
[The Call record has been assigned to the Team Member: Vivek Agnihotri

Date:27-May-2010 14:52:27 0
[The call Target Release

joved to Proposed For -- HNG-X 02.11.00.00

Date:09-Sun-2010 15:15:04 Uscr:Vivek Agnihotri
Start of Response]

End of Response

Response

all type Q 41 -- Pending -- Product Error

bp.

riVivek Agnihotri

07-Aug-2010 08:00:26
Start of Response]

of Response
de to call type 9

Category 46 -- Pending -- Product Error Fixed

pate:16-Aug-2010 12:03:46 Uscr:Mark Jepson
the call Target Release has been moved to Targeted At -- HNG-X R3

Date:18-Aug-2010 13:49:02 User:Vivek Agnihotri
Start of Response]

deQuotation_cym.vmxml version 1,2.22.1 has been committed into R3_GDC_PEAKS
(End of onse

Response code to call type Q as Category 46 -- Pending -- Product Error Fixed

Vivek Agnihotri
GDC, User:Vivek Agnihotri

[Date:48-Aug-2010 15:29:13 Uscr:Vivek Agnihotri
[The Call record has been transferred to the team: xCtr_Rel_UK
JUser:Vivek Agnihotri Confirmed that this Incident may be passed to the external company with the att

shed evidence.

F/552/5

pate:07-Sep-2010 12:

POL00001556
POL00001556

fhe Call record has been assigned to the Team Member: Biljana

[Date:07-Sep-2010 12:55:17 Uscr:Biljana Daniels
tart of Response]

Re-tested in CIT R3 and works as expected.Peak to be closed.
End of Response

Response code to call type Q as Category 60 -

Routing to Call Logger following Final Progres:

pefect cause updated to 14 -- Development

nal -- S/W Fix Available to Call Logger
update.

[Dato:07-Sep-2010 12:56:22 Uscr:Biljana Daniels
[The Call record has heen assigned to the Team Member: Biljana Da

[pate:08-Sep-2010 14:52:29 Uscr:Kevin McKeown

sorry, please route this call back xCtr_Rel_UK so it can get a Baseline Top Ref adde anks.
Date:08-Sep-2010 15:00:07 1 iijana Daniels

comments Update:

Michelle norton <nortonm>, 08/09/2010 14:51:17: Hi

an you route this back to xCtr_Rel_UK so they can get Baselines added?

Thanks, Kevin

[Date:08-Sep-2010 15: McKeown

ithe Call record has to the team: HNG-X Counter Release

[The Call record has the Team Member: Kevin McKeown

[Date:08-Sep-2010 15:04:23 «
[Start of Re

er:Kevin McKeown
onse]

of Response
sponse code to

[pate:09-Sep-2010 09:36:45 «
Routing to build k for Top Ref baselines, Dev-Int-Rel, etc.

[The Call record has been transferred to the team: HNG-X Counter Build
he Call record has be: d to the Team Member

1 assigi

Unassigned_

[Dato:09-Sep-2010 17:01:04 Uscr:Kevin McKeown
Reference Added: Product Baseline Ref data

[Dateri0-Sep-2010 13:20:13 1
tart of Response]

Ref data fix has been seen to work.

Please close call.

[End of Response

code to call type Q as Category 59

Steve Evans

spons

[Dato:30-Sep-2010 11:45:06 Uscr:Biljana Daniels
incident closure received from Quality Centre
comments Update:

6:39:
is now display

[Paul James <jamesp>, 30/09/2010 11
Retested on SVI R3 Counter - t

ng correctly

losing Call

[Date?30-Sep-2010 11:45:06 Uscr:Biljana Daniels

LL PC0191870 closed: Category 59 Type Q

[pate:29-Aug-2013 08:34:30 Uscr:Billy Melrose
[The Call record has been transferred to the team: Infinit,
ithe been assigned to the Team Member:

- 3rd line route all Ctr PEAKs hi

Development - Code

Deleted User -- QC Interface
F/552/6
POL00001556
POL00001556

F/552/7