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Weekly Highlight Report
Forward one2eleven Programme Programme F1-000
number
Essential Information
Sponsor Dave Smith Reporting 9th April - 15th April
period ‘10
Owner Sue Whalley Key BPMO Steve Allchorn
Programme Neil Ennis Team Members I Tom Bedwell
Director Tony Dodd
Doug Warwick
Change Deliver the programmes to achieve the overall KPI objectives:
Gesectira: Change element of Net Income: £1,030.8m, Change element of EBIT pre
J 8 exceptionals & pre colleague shares: £20m, Total expenditure (pre POOC)
£1,003.3m: Improve Brand Index to TBA%; Improve Customer Index to TBA%; Risk
Exposure reduced to less than £17m: People Engagement TBAS
Tracking Summary
Measurable Rating I Comments (Reason for RAG rating)
of milestones reported between the March and
June Boards are at risk. Overall programme remains
AMBER on time.
Time 24% of
Cost Programmes currently AMBER on cost pending the
activity spending review taking place over the
next few weeks.
Benefit Programme benefits for 10/11 are AMBER pending
completion of programme business cases and revised
forecasts due at the end of April.
Quality As of 15th April, 10 of the 12 required programme
mandates have been submitted to the BPMO. 10 of
the 12 required business cases have been submitted
to Finance.
Executive Summary
Review of activity list investment costs - Reviews have taken place this week with
programme sponsors in preparation for programme board decision on which activities
remain on the “do” list and which activities are held in reserve.
Horizon Online - Further office migrations remain on hold.
Back Office Efficiency - POLFS Direct Debits project completed.
Application, Enrolment & Identification (AEI) - A range of delivery issues have been
raised through this weeks reporting.
Product - Issue resolution required on POLVAT costs.
Business Efficiency - Risk to delivery of in-year benefit target of £30.3m.
Page 1 of 12
written
rmation may
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s of this document must not be reproduced, wholly or in part, used or disclosed without the pr
the Post Offices. This copyright a of storage and reproduction in which i
be embodied including, without limitation, magnetic storage, computer printout and visual display.
The
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Progress
Achievements this week:
IT Roadmap - POLSAP: Collaborative Acceptance Testing (CAT) has commenced with business users
and is progressing well. 31% of tests have been successfully completed and schedule remains on
track to complete by the 27th May 2010 planned date.
Back Office Efficiency - POLFS Direct Debits: Functionality successfully delivered on Monday
12th April - project complete.
Crown Office - Efficiency: A Work Time Listening & Learning (WIL) session was delivered into
the Crown Network to outline/communicate the year ahead.
Product - Paystation Plus Phase 2b: Approx 7,770 terminals have successfully received the new
phase 2b configuration.
Network Development: Two more Post Office Essential (POE) offices went live on the 12th April
at Tennyson Road (retailer cash) and Mossley (POL cash) which brings the total live to date
under phase 2 to 18.
Direct - Campaigns: The email distribution of the March Newsletter campaign (609k emails) was
fully completed on 9th April as planned. The ‘open’ and ‘click to open’ rates were in line
with industry standards.
Compliance - Operational Compliance: Branch Manager compliance training has commenced. Early
feedback from Branch Managers and Crown Area Managers has been positive after initial
resistance as they can see benefits to other aspects of their roles.
Application, Enrolment & Identification (AEI): The first 3 live proving transactions were
conducted in the Model Office with DVLA staff. Feedback on the customer experience was very
positive and we were able to show how easy the transaction was which gave some assurance
around the training of our staff and sub postmasters.
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What did not go so well this week:
Horizon Online: The Horizon Online pilot continues to run at 614 branches, but further branch
migrations remain suspended due to the series of live service interruptions which have
occurred since 26th March. A set of criteria has been established in conjunction with Fujitsu
and the wider POL business which must be met before migrations will re-start, including a 2
week period of proven stability, as well as an understanding/rectification of the root causes
of the live service issues. These criteria will be finalised in the next few days, along with
options for the recommencement of the rollout.
Business Efficiency: There is a significant risk to delivery of the in-year benefit challenge
of £30.3m. Work continues to de-risk the plan through the identification of contingency and
planned mitigating activity
Business Efficiency - Agents Pay: Draft figures indicate a significant risk to the targeted
£2m savings against the WHS income guarantee. Finance will quantify this next week
Product - VAT On Postal Services: PFWi and RM Letters funding arrangements for the £1.4m
required for the project has still not been agreed at Group level (see risk section). This has
potential implications to submission of the long-form business case to POLIC planned for 4th
May. Stephen Hirst and Davyd Nash are continuing work to resolve with Matthew Rose (Group
Programme Sponsor) .
Product - Savings Gateway: Launch of the new product is scheduled for 31st December 2010,
however, HMRC are applying pressure for an earlier go-live of October/ November. HMRC have set
a deadline of 30th April for POL to confirm whether this is achievable. At this stage project
team feel this is unrealistic but this will be validated with Hewlett Packard (HP) and Fujitsu
Services (FS).
Product - Paystation Plus: The running of dual files did not begin on 12th April as planned
due to the CSC firewall preventing data being passed to Alliance & Leicester (A&L). A&L impact
assessment to be agreed. Daily calls to monitor situation with client have been arranged and
ongoing dialogue with client and POL is being maintained (see issues section).
Crown Office - Our Best Way (OBW): OBW trial sales results continue to reflect an
underperformance against the 66 branches in the control group. Sale results are slightly
better against the rest of the Crown network but a gap remains against the intended trial
benefit targets:
OBW Trial Targq@BW Performance Agq MBit Performance Against
Control Office Crown Network
Focus Products 4.00% -4.10% -1.80%
standard ProductsI 0.50% -2.10% -1.00%
Application, Enrolment & Identification (AEI): The response rate for Agency vetting is still
only running at 48% - resource is being sought to call branches in mitigation.
Application, Enrolment & Identification (AEI): Contract variation forms for 24 sites were not
sent out to branches by the supplier (Linneys). In addition the necessary DVLA forms did not
go out with the training materials. The supplier will be monitored more closely moving
forward.
Application, Enrolment & Identification (AEI): Some Crown Branch Managers have shown
reluctance to complete the Vetting forms and have flagged concerns to their Union reps who in
turn have issued a correspondence to HR. Head of Network has been asked to support.
Application, Enrolment & Identification (AEI): Although DVLA stated that they were ready, it
appears the supplied security certificate was incorrect and there are some connectivity issues
with the live DVLA communication links (DVLA engineer on site).
Application, Enrolment & Identification (AEI): The Programme is still being provided with
examples where BT are not aware what work they have to complete at the branch or have not
installed the PSTN line in the right place or not completed the work. These have all been fed
back to Fujitsu for revisits to be booked. The performance of BT and Fujitsu and the issues
being caused is proving to consume more resource than anticipated.
Application, Enrolment & Identification (AEI): A planned DVLA joint test meeting did not occur
for the third week running
Compliance - Monitoring & Reporting: The planned November 2010 completion date for this strand
element of the Compliance programme continues to be at risk due to the strand still
determining the current compliance MI gaps and issues coupled with the absence of an assigned
Business Analyst resource.
Network Development: Due to Horizon Online delays the two BFPO training school pilots will not
go live next week as planned. The milestone will be updated once we have agreement to a
revised date.
IT Roadmap - POLSAP: A number of activities within the Fujitsu plan have not been completed to
schedule due to Fujitsu resources being diverted to address high priority Horizon online
issues. A re-planning activity is underway to determine how the slippages can be recovered.
IT Roadmap - POLSAP: CMS Integration testing is still not signed-off as there are issues
regarding creating Bank of Ireland customers. This is currently being tested and discussipyg 3 ofh2
Back Qffice Efficiency > Retail stock solution: "h Fi nalideacaysini Tey resore’ (des PesE sd Een
Cals) and requirements i(dediverednby Fujitsu, Senmices}ohavecheenrantioipatedisinaeslet Marc
for the Retail Stock solution. No deliverables have yet been received and no indicative priF/619.1/3
has been provided. This delavs the programme preparation of the business case for the Retail I
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Key Activities planned for next week:
Branded Customer Experience: Campaign Management Tool formal project closure completed.
IT Roadmap - POLSAP: Sign-off the purchase order for CSC engagement.
Crown Office - Efficiency: Conference calls planned on the 15th ¢ 20th April with Crown
colleagues to review and feedback on the WIL session delivered this week.
Product - Savings Gateway: Engagement meeting scheduled with Fujitsu Services on the 19th
April to discuss forward plan and alignment with Hewlett Packard.
Business Efficiency - Crown Monthly Balancing: Monthly balancing times to be gathered from the
9 pilot branches and communicate results.
Application, Enrolment & Identification (AEI): Customer experience open days due to take place
on 20th and 23rd April for the Executive Team to undertake UKBA and DVLA transactions in the
Model Office.
Compliance - New training & development framework agreed and signed-off.
Business Efficiency - Agents Pay: Finance to quantify the risk to the £2m WHS Income Guarantee
savings by the 23rd April.
Network Development: 5 Phase 2 Post Office Essentials are scheduled to go live, 3 of which are
POL cash and 2 being retailer cash.
Network Development: Gravity Model business case scheduled to be submitted to POLIC on 19th
April.
Direct - Contact Centre: End of Cross Sales trial report to be issued (POEX Dearne and
Doxford) .
Issues
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New or Major Issues:
Direct - Travel Insurance Rate Review: As a result of a delay to agreeing new rates for all Travel
Insurance products between AON Fortis and POL there is a risk that the full year benefits of the
new rates will not be achieved.
* Actions to close - POLIC agreement of the new rates.
* Update 25th March: The Travel Insurance Rate Review business case was approved by POLIC on
22/03. However AON have now requested further changes to the agreed rates. Martin Moran is
meeting with AON to drive final sign off for Standard Rates by Ist April. No dates are
currently available for signed off rates on Extended Stay and Gap Year products.
of this latest delay are as follows;
© Timelines for production of the Product Brochure will be pushed out beyond the current
date of 16th May.
© Timelines for implementation of the AON fulfilment interface will be pushe:
the current date of 17t.
© There i
May.
is a risk that the slippage in the above activities
build not being incorporated in the eBusiness release on
release is 29th June.
o As Portaltech (software appl
ation developer) are scheduled to complete the main body
of their activity by April, there is a risk that key resource to support
process and post live fixes will not be available.
© The loss of benefits due to slippage from the planned go live date of 20th April to
29th June totals approximately £142k
* Update 8th April - Martin Moran has written to AON requesti
g an explanation re the
additional charges that they (AON) want to pass onto POL. This will drive the next steps to
be taken. Until this is resolved a go-live date cannot be agreed and the impacts highlighted
above, pose a greater risk of being realised.
* Update 15th April - AON have now provided revised rates for Standard Products, however rates
for Gap and Extended Stay products are still outstanding and are required to determine a new
go live date. The current target for agreeing these rates is week commencing 26th April.
Product - Paystation Plus: A&L do not agree to the file transfer times. The project is unable to
plan the re-introduction of the A&L products and the rollout to the rest of the UK network until a
suitable resolution to the file timings issue has been agreed by all parties. This will result in
further model office live proving and pilot activities.
* Action to close (opened 7th January): Set up 2 working group to close the issue consisting
of Marketing, Service Delivery and C&IS Technical Authority. Inaugural meeting took place
1st December with further meetings planned.
© Update 18th March: The draft Business Case is being reviewed by David Gray (IT Strategy and
Architecture). Gavin Bell has engaged (letters have been exchanged) with A&L to agree a
migration date,
* Update 30th March: Submission of business c
Delivery has set up workshops to review E2E
ongoing ownership and controls.
© Update 8th April - The running of dual files will begin on the 12th April. A&L will begin an
impact assessment as of 19th April. A&L will respond with a go/ no go decision on 26th
April. This will mean the planned migration of A&L to the Transaction Integrator will not
mplete on the 21st April and will need to be re-planned. Daily calls to monitor the
situation with the client have been arranged and ongoing dialogue with client and POL is
being maintained.
¢ Update 15th April - A&L client file dual running did not commence as planned on the 12th
April due to infrastructure firewall complications that would not allow live production data
from EDG to be sent to the clients test file system. The re-planned date for dual running is
22/23 April. The deadline for A&L migration is the end of May.
The Business Case to implement the file rectification work is now targeted for the POLIC
meeting on 4th May.
geted for the 18th April POLIC. Service
ss and technical infrastructure target
vo
i=
OK
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permission of the Post Officed. This copyright applies to all forms of storage and reproduction in which information may
be embodied including, without Limitation, magnetic storage, computer printout and visual display. EO
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New or Major Risks
AEI - Product: DVLA go live is dependent on HNGx implementing routers into all required branches by
the date agreed with the client. The risk is that the HNGx rollout schedule may not be able to
accommodate this. An interim solution (at additional cost) may be required to mitigate this risk.
© Mitigation - Work with Fujitsu Services to agree router schedule and costs.
* Update 29th January - Proposal received from Fujitsu on 29th January.
to determine the imp. the project.
* Update 4th February - Interim communications solv
timescale requirements but cost exceeds busines.
with Fujitsu. Discussions ongoing.
* Update 11th February - Proposal from Fuj
Service Delivery and Finance that Term.
confirm this.
* Update 18th February - Purchase Order f
router solution. Fujitsu Services are appo.
es have been ordered. Cogent
on by Friday 19th February.
. Update th March ~ .Routers and lines now ordered. Lines
do not meet required timetable.
* Update 11th March - Awaiting expedi
* Update 18th March - The Fuji
fa
°
i
o
o
i
Le
8
y
March 2010 when the program
this is h
event o. r
missing VLA
. Update 31s ch - Fu.
associated
* Update 8th April - Fujitsu have prov
is a misi
ich Router implen
atch with the deployment of units and those branches
available. The programme team are working towards a s
© Update 15th April -Central infrastructure established to aggressive timetable and first
branch installed (Tonbridge - 13/04/10). The risk to the individual branch installations
will diminish as the Fujitsu beat-rate accelerates ahead of the AEI installation beat-rate.
The focus is now shifting onto the branch communications. As a router plan is now in place
which delivers to the BES installation schedule it is proposed to close this risk. The
monitoring of performance against this plan and any rectifications required will be
implemented by the AEI Programme team. Other risks to AEI delivery are currently being
reviewed.
tation plan, however ther
i
t have a router / 1
VAT on Postal Services: HMRC has indicated to RMG (meeting Wednesday 2nd March) that they expect
RMG to introduce VAT on unregulated Post by September. This functionality is scheduled for delivery
in Horizon Release 4 which is targeted for delivery in October 2010 with implementation in Q1 2011.
There is a risk that the changes required will not be implemented to meet the HMRC timescale.
© Mitigation - Discuss a change in the timescales with HMRC.
© Update 4th March - RMG (Matthew Rose) to respond to HMRC by 9th Mar
agree POL response. Business case for requirements e
March (£65k).
© Update 11th March - Business case for requirements
POLIC on 8th Marci 010. RMG are lobbying HMRC for
with them to prov
© Update 18th March
80% of the produc
Young is to
produced for
consideration at POLIC on 8th
(£65k) was signed off by
ve date and engaging
t
remaining products
* Update 8th April - F.
date for business case submiss.
t x with the target
d April. Stephen Hirst and Davyd Nash
are progressing at group level due to report back to the project board
on 14th April. The agreement to the date for deployment of POLVAT
mphasises the project dependency on Horizon Online Release 4 deployment to timescale.
. Update 15th April --Agreement to financial terms with PFWW/RM Letters remains outstanding
and is required to be resolved ahead of Business Case approval by POLIC on May 4th, which
will confirm timescales and costs. Alternatives to delivery through Horizon Release 4 are
being considered.
(New Risk) Horizon Online Release2: Release2 is expected to go-live in August 2010 but is dependent
on all existing HNG terminals being migrated to Horizon Online (Release 1). There is a risk that
delay to Horizon Online will impact Release .conmercial confidence Page 6 of 12
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* pMitigationtre Investigate nptiong: iho: minimise the impact stand nemaverexdsting dependencies nay
© Update 15th" APEIY “2S YOM HOP Ar LeHgaed PoP STSt° ABP PP WEEP PAG FES LO AVES MIGA ES What °F 619.116
I
be implemented independently of Release 2. These include Vocalink and TPOS quick wins.
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High Level Milestone Tracking Summary - 30th March 2010 to 29th June 2010
Total number of milestones due in
3 58 % total Comment
period
@® . major risk or missed and re- 5 9%
plan 24% of milestones either
wa slipping or at risk
- At risk but within management 9 15%
control
29 50% . ;
© ~ on track 76% of deliverables either
5 15 26% ‘i
Vv - complete/de-prioritised Gelivered oF on, ‘tzack
Deliverable Priori I Baseli I Planne I Actual [ R/A/G I Comment on Responsible
ty ne d Date I Date status/delivery
Date issue/risk
Branded Customer Experience
Chess Surveys - All Priorit I Oct 09 I 28/40/70 The review of POFS and I Gary Hockey-
planned Complaint y3 9 FRES CHESS results is I Morley
Handling Experience ase scheduled for 3rd May. I Kevin Lenihan
Satisfa on Survey 2 Recommendations will
(CHESS) delivered to 61/0244 be presented to ie
BAU 2 POFTS customer Board
oofooyy ® in May, so milestone
8 delayed until 31st May
beaded
6
a4
2
31/05/1
a)
Logo rollout — Priorit I Mar 10 I 31/03/1 I 31/03/1 Complete Gary Hockey-
(printed materials) y3 0 0 Morley
Logo Rollout complete Kevin Lenihan
Programme Business Priorit I Apr 10 I 27/04/1 Gary Hockey-
case signed off y3 0 Morley
Kevin Lenihan
Programme Resource Priorit I May 10 I 04/05/1 Gary Hockey-
Business case signed I y 3 Morley
Kevin Lenihan
Gary Hockey-
Priorit IMay 10 I 17/05/1
0
Engagements - Business I y 3 Morley
case signed off by Kevin Lenihan
POLIC
Customer Centric Priorit I Apr 10 I 17/05/1 Gary Hockey-
Framework - Data y3 0 Morley
modelling business
case signed off by
Kevin Lenihan
POLIC
Customer Centric Priorit I Apr 10 I 17/05/1 Gary Hockey-
Framework - Reference I y 3 0 Morley
Brand Booklet business
case signed off by
Kevin Lenihan
© 6 © I © I @I@ 6I<
POLIC
Complaints - Business I Priorit I Apr 10 I 17/05/1 Gary Hockey-
case signed off by y3 0 Morley
POLIC Kevin Lenihan
Complaints - Policy Priorit I May 10 I 7/05 Moved due to dependent I Gary Hockey-
project complete and I y 3 8 milestone alteration I Morley
transitioned to BAU 30/06/1 Kevin Lenihan
0
In commercial Confidence Page 7 of 12
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permission of the Post Ofticed. ‘This copyright applies to all forms of storage and reproduction in which information may
be embodied including, without limitation, magnetic storage, computer printout and visual display. —-
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F619, POL-0215622.doc
Customer Experience Priorit I Apr 10 I 17/05/1 Gary Hockey-
Journey reviews y3 0 Morley
off by POLIC
Brand protection Priorit I Apr 10 I 17/05/1 Gary Hockey
gateway business case I y 3 0 e@ Morley
signed off by POLIC Kevin Lenihan
Product
PS+ phase 2a pilot Priorit I Mar 09 I 31/03/0 The dual running of Gary Hockey—
commences yl 2 files through Morley
aeyosyo Transaction Integrator I Steve Rogers
3 has slipped to 23rd
east so April
2 ®
aayeae
°
42/04/4
2
23/04/1
0
BR &L Product live in I Priorit I Feb 10 I 28/04/1 New — to reflect the I Gary Hockey-
PS+ estate yl 0 R cut over of A & L Morley
files into the estate I Steve Rogers
PS+ Phase 2b pilot Priorit IMari0 I 22/03/1 I 22/03/1 Complete Gary Hockey-
commences yi 0 0 v Morley
Steve Rogers
Travel Insurance Post I Priorit I Mar 10 I 09/06/1 Gary Hockey-
tender activities - yl 0 @ Morley
Phase 1 Go live Steve Rogers
BOI ATM Rollout — Priorit I Mar 10 I 31/03/1 I 11/03/1 Complete Gary Hockey-
install 500 ATMs for I y 1 0 0 v Morley
09/10 - 300 revised Steve Rogers
target agreed with BOI
BOI ATM Rollout — Priorit I Mar 10 I 31/03/1 The current service Gary Hockey-
Achieve service yi 0 Oe ss: es
availability of 96.4% rate is 95.55%. End of I Steve Rogers.
for 09/10 ear result
BOI ATM Rollout Priorit I Mar 10 I 31/03/1 I 31/03/1 Completed Gary Hockey-
Achieve 84/88mn yl 0 0 v Morley
transactions for 09/10 Steve Rogers
Budget Card — Horizon I Priorit I Apr 10 I 30/04/1 Gary Hockey-
build complete yu 0 @ Morley
Steve Rogers
Budget Card — Model Priorit I Apr 10 I 20/05/1 Gary Hockey-
office test complete yu 0 e@ Morley
Steve Rogers
Budget Card — Sales Go I Priorit I May 10 I 25/05/1 Gary Hockey-
Live yu 0 @ Morley
Steve Rogers
SMTS - POL Submission I Priorit I Apr 10 I 29/04/1 Gary Hockey-
of ITT response to DaP I y 1 0 e@ Morley
Steve Rogers
CIBT - Target date for I Priorit I Jun 10 I 17/06/12 Gary Hockey-
cep yl 0 e@ Morley
Steve Rogers
DVLA Co-location Priorit I May 10 I 27/05/1 Gary Hockey-
Target date for yl 0 e@ Morley
Business case Steve Rogers
BRMG - Co-location Priorit I Jun 10 I 04/06/1 Gary Hockey-
Target date for yl 0 e@ Morley
business case Steve Rogers
Health lottery - Priorit I Apr 10 I 15/04/1 Gary Hockey-
Target date for yi 0 e@ Morley
business case Steve Rogers
Health lottery - Priorit I Apr 10 I 15/04/1 Gary Hockey-
Target date for CPD yl 0 @ Morley
Steve Rogers
SO Mails Pre-paid Priorit I Apr 10 I 23/04/1 Gary Hockey
card - Target date for I y 1 0 @ Morley
Business case Steve Rogers
SEO Mails Pre-paid Priorit I May 10 I 25/05/1 Gary Hockey
card - Target date for I y 1 0 @ Morley
CPD Steve Rogers
Application, Enrolment and Identification (AEI)
The contents of this document must not be reproduced, wholly or in part,
permission of the Post Office.
In conmercia
This copyright applies to all
Confidence
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used or disclosed without the prior written
forms of storage and reproduction in which information may
be embodied including, without limitation, magnetic storage,
computer printout and visual display.
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POL Phase 2 Accredited I Priorit I Jan 10 I 23/054 Cogent has provided an I Gary Hockey-
y ° uplift to the RMADS — I Morley
26/0244 to be provided to Marc Reardon
° Accreditor for sign
45034. off w/c 19/04
3 ®
pteresry
3
34/0414
3
23/04/0
9
Phase 2 Service live I Priorit I Mar 10 I 3370375 POL has delivered 17 I Gary Hockey-
(1% of branch units) I y 2 9 live branches in our I Morley
pcurvery network. DVLA have not I Marc Reardon
8 established
16/04/1 connectivity to the
0 v= I aer data centre. A
corresponding delay of
3 weeks to the first
implementation
milestone has been
agreed
Direct
Search Engine Priorit I Nov 09 I s0Aa/@ Business lead has de- I David Glynn
Optimisation (SEO) y2 3 prioritised the go Chris Neiger
batch 3 & 4 18/1240 live of the final 2
9 elements of the
45/04/4 project (car and home
8 @ I inet me
o1yo24t Visitors Governance
° board is to decide
13/02/4 whether to de-scope
9 this activity
26024
2 Tac
Wobile Development Priorit I Nov 09 I 12/03 Complete David Glynn
Generic tools ~ Pocket I y 2 8 Chris Neiger
frames development prvressy v
complete 2
09/04/1
o
Nobile Developmen Priorit I Mar 10 I @5/0472 David Glynn
Generic tools - Portal I y 2 2 Chris Neiger
live 2eyoaye e
9
17/08/1
0
Frequency ~ Travel Priorit I Apr 10 I 20-0 XK re-plan is required, I David Glynn
insurance online build I y 2 9 TBC Rates on Gap Year and I Chris Neiger
= Go live Extended stay have not
® yet been received and
until these are agreed
a go live date is not
possible to set
Rutomated trigger Priorit I Apr 10 I 30/04 David Glynn
campaign Management yl rs Chris Neiger
pevrvery
3 ©
19/04/1
o
Crown Office
BOI Year end Gamma Priorit I Mar 10 I 31/03/1 I 31/03/1 Tomplete Paula Vennells
contract FS number yl 0 0 v Sukhi Kaur
obligation achieved
pW Trial Completes — I Priorit I Apr 10 I S105 Paula Vennells
ALL 22 branches y2 8 Sukhi Kaur
deployed 07/08/1 cL)
0
MS Webportal — Priorit I Mar 10 I 31/05/1 Paula Vennells
Initial Training yl 0 e@ Sukhi Kaur
completed
‘Compliance
Compliance Team (12 Priorit I Mar 10 I 31/03/1 I 31/03/1 Complete Paula Vennells
persons) recruited y6 0 0 v Sukhi Kaur
Compliance Product Priorit I Apr 10 I 31/04/1 Paula Vennells
Design BC submitted to I y 6 ° ® Sukhi Kaur
POLIC
The contents of this document must not be reproduced, wholly or in part
permission of the Post Office®. This copyright applies to a
In conmercia
Confidence
be embodied including, without limitation, magnetic storage,
n which
Page 9 of 12
used or disclosed without the prior written
forms of storage and reproduction
formation may
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Agents Sales Development
Programme to provide
milestones for the
next weekly report
Paula Vennells
Julie Thomas
Programme to provide
milestones for the
next weekly report
Paula Vennells
Julie Thomas
Network Development
Contract signed with I Priorit I Nov 09 I 34A2/@ I 31/03/1 Complete Sue Huggins
MoD for BPMO y2 3 0 v Neil Corrick
automation 31/03/1
0
Network automation Priorit I Dec 09 I aa/e3a Date is dependent on I Sue Huggins
pilot in two BFPOs y2 8 HNG rollout, the new I Neil Corrick
commences 1h y/o4+t @ ee ee
2 by NG team
23/04/1
0
Contract for Priorit I oct 09 I ass03h Contractor selected Sue Huggins
development of Gravity I y 2 9 and submission to Neil Corrick
Model Reward B1/0344 POLIC date of 19th
8 April
Peseere A)
8
18/04/1
0
Implementation of 25" I Priorit I dct 09 I 07/05/1 r) Sue Huggins
(temp closed) pilot y2 0 Neil Corrick
Detailed design of Priorit I Sep 09 I 31/03/1 I 31/03/1 Complete Sue Huggins
format specification I y 2 0 0 Neil Corrick
completed for agency v
flagships
Business Efficiency
Franchise Branches - I Priorit I Jan 10 I 23/612 I 12/04/1 Complete Mike Young
Rent Subsidy y3 9 0 v Julian Tubbs
Confirmation of 12/04/1
Benefits o
T & S Reduction — Priorit I Apr 10 I eo/0aa Mike Young
review budgets Period I y 3 2 Julian Tubbs
12 22/04/1
0
Reduce legal costs ~ I Priorit I Apr 10 I 12/04/1 I 09/04/71 Complete Mike Young
Pd 12 monitor complete I y 3 0 0 v Julian Tubbs
benefits and scorecard
review
Agree Marketing Priorit I Mar 10 I 68/034 I 26/03/1 Complete Mike Young
related Lean benefits I y 3 2 0 Julian Tubbs
for 09/10 42/03/4
9 v
31/03/1
0
Back Office Efficiency
Co-op VEN Go Live Priorit I Jul 09 I oi/@a/@ I 26/03/1 Complete Mike Moores
phase 1 - Comms y3 3 0 Martin Box
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The contents of this document must not be reproduced, who.
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Confidence
Page 10 of 12
y or in part, used or disclosed without the prior written
This copyright applies to all
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be embodied including, without limitation, magnetic storage,
computer printout and visual display.
F/619.1/10
POLO0001615
POL00001615
F619, POL-0215622 doc
Deliver Direct Debit Priorit I Oct 09 I 3644/8 I 12/04/1 Complete Mike Moores
Functionality with y3 Es 0 Martin Box
POLFS - Go Live PeeO2 de
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12/04/1
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IT Roadmap
Collaborative Priorit I May 10 I 27/05/1 The POLSAP plan is Mike Young
Acceptance testing y2 0 baselined these are Chris Taylor
that baseline
Ready for cut over Priorit I Jun 10 I 01/06/1 The POLSAP plan is Mike Young
(Scope, y2 0 @ I bselined these are Chris Taylor
signed o new milestones from
that baseline
Training materials Priorit I May 10 I 28/05/1 The POLSAP plan i Mike Young
produced y2 0 [) baselined these are Chris Taylor
new milestones from
that_baseline
Training enviror Priorit I Jun 10 I 01/06/1 The POLSAP plan is Mike Young
configured y2 0 e baselined these are Chris Taylor
new milestones from
that baseline
Horizon Online
Full roll-out Priorit I Jun 09 I ts/0a—e Dependent on restart I Mike Young
commences y6 8 date for migrations Will Russell
25/0244 and subsequent
2 achievable beat rate
8
29/03/4
a
pemerres
40 TBA
Full roll-out Priorit I Sep 09 I 18/06/r Mike Young
ean ye a Tea ® Wilt Russel
POFTS Value Chain Review
Input deliverables Priorit I Dec 09 I 2442/6 I 05/03/1 Complete Gary Hockey-
complete y3 3 0 Morley
Peereeey v Nick Beal
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mBC
Output deliverables Priorit I Dec 09 I 24Aa76 Gary Hockey-
complete - Model and I y 3 A Morley
report 33/0242 R® Nick Beal
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Present options paper I Priorit I Dec 09 I 05/03/1 I 05/03/1 Complete Gary Hockey-
to the Steering group I y 3 0 0 v Morley
Nick Beal
Proposal to ET Priorit I Dec 09 I 31/03/1 Gary Hockey=
subgroup y3 0 TRA R® Morley
Nick Beal
ET Updat Priorit I Apr 10 I 30/04/1 Gary Hockey-
y3 0 e@ Morley
Nick Beal
POFS update Priorit I Apr 10 I 30/04/1 New Gary Hockey-
y3 0 e@ Morley
Nick Beal
In commercial Confidence Page 11of 12
F/619.1/11
POLO0001615
Programmes
Branded
Qustomer
Experience
F3-PGD1
Product
Development
F3- P02
Application,
Enrdment &
Identification
F1-PGI6
Network FS
Compliance
F1-PG18
Quality
POL00001615
Forward:
delivering the plan
Time, Cost, Benefits and Quality RAG Status
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