#1066
Mr Graham Harbord
Post Office Network
National Secure Stock Centre
Hemel Hempstead
Ref: 11262
Dear Mr Graham
Alan Bates
Craig-y-don Post Office
21 Queens Road
Craig-y-don
LLANDUDNO
LL30 1AZ
27" September 2001
As per your instructions from your helpline I am putting my report about a missing
item from todays stock delivery in writing.
The missing item is a single mini sheet of flags and ensigns, value £1.08, only 49
were delivered and not the 50 sheets as stated on the advice note.
I would also like to take this opportunity of querying the reporting procedure, not only
has it cost me a lengthy conversation with your helpline at long distance, day
telephone rate, to initially report the shortage and give all the details. But I have had
to pay a member of staff to stay on longer to put the request in writing. So in addition
to the £1.08 refund I am entitled to I also need to levy a £10 administration cost.
I know that bureaucracy runs wild in anything the Post Office does, but surely this is
taking it to a new extreme. It was all a different story when we discovered a load of
extra stock included with ours a few months ago, a telephone call soon put that right.
Your sincerely
Alan Bates
Subpostmaster Craig-y-don Post Office
POL00004643
POL00004643
E1/28/1