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Redacted
From: Nigel Allen [mailto:nigel.allert i
Sent: 10 May 2010 15:35 Leen GRO.
To: Andrew Winn
Subject: Re: Fw: Barkham 212939 - Outstanding losses
Andy
What is this £25k of returned cash on 5 Jan?
Has this been properly recorded on the Horizon system?
Was it received back at the Cash Centre?
Regards
Nigel Allen
Contracts Advisor - South West England
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Post Office Ltd - Network Support
NSA Maidstone, Royal Mail Building, 1% Floor Admin Block, 98 Sandling Road, Maidstone,
Kent. ME14 1AA
ry Mobex:
B nigel aller
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Andrew Winn
Andrew Winn
ce:
10/05/2010 09:10 Subject: Re: Fw: Barkham 212939 - Outstanding
losses
Hi Nigel
We are aware of the problems at this branch. The letter suggests she has done all the checks we (& NBSC) would have
suggested. There is not a lot of value I can add as there is nothing recorded that would account for the different losses.
There are no transaction corrections that account for the losses or that should have compensated for them. She has already
checked her transactional records and can see nothing so it is unlikely that customers are suddenly going to start alerting us
to strange deposits into their accounts.
What may or may not be interesting is a £1K TC issued recently for a cash shortage in a rem to the cash centre. One would
have thought with the issues involved that a mistake like this would not have been made without realising. It is possible
they did realise once the rem had gone but smacks of carelessness at least
If there is anything specific to investigate I am happy to. It may be worth getting something in writing from Fujitsu to
confirm there is nothing that could have failed to have polled/ software anomalies that will come back to bite us.
Andy
Nigel Allen
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Nigel Allen
To: Andrew Winn/e/POSTOFFICE
10/05/2010 08:26
ce:
Subject: Fw: Barkham 212939 - Outstanding losses
Andy
Please see letter below from spmr of the above branch.
We currently have a series of large unexplained losses which the spmr is blaming on Horizon but according to Fujitsu there
are no software issues at the branch.
Ihave discussed this with Lin Norbury and she has suggested I forward this to you for further investigation. A special audit
was requested on 29 Apr and I'm just waiting for the date.
Thanks
NSA/OFS
My email of 29 Apr refers. Any news on the special audit?
Regards
Nigel Allen
Contracts Advisor - South West England
Post Office Ltd — Network Support
NSA Maidstone, Royal Mail Building, 1% Floor Admin Block, 98 Sandling Road, Maidstone,
Kent. ME14 1AA
my Mobex}
Confidential Information: This e-mail message is for the sole use of the
intended recipient (s) and may contain confidential and privileged information.
Any unauthorised review, use, disclosure or distribution is prohibited. If you are
not the intended recipient, please contact me by reply e-mail and destroy all
copies of the original message.
----- Forwarded by Nigel Allen/e/POSTOFFICE on 10/05/2010 08:19 -----
NSA HoBD49
Sent by: Stephen Saville To: Nigel Allen/é~
ce:
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Subject: Barkham 212939 - Letter received 04/05/2010
04/05/2010 13:24
Hi Nigel,
Please find attached a copy of the letter received today from Pam Stubbs at Barkham 212939.
Regards
Stephen Saville
Branch Support
Post Office Ltd - Network
Upper Floors Markets Crown Office, 6-16 New York Street, Leeds, LS2 7DZ
None
Confidential Information: This e-mail message is for the sole use of the
intended recipient (s) and may contain confidential and privileged information.
Any unauthorised review, use, disclosure or distribution is prohibited. If you are
not the intended recipient, please contact me by reply e-mail and destroy all
copies of the original message.
>>>> Barkham 212939 - Letter received 04052010.pdf attachment was removed from this email <<<<
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