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08/2010
Agency Changes Communiqué (ACC)
To: Franchise Contract Advisor
Contract Advisors CC: Rod Ismay
Network Support Admin Teams Keith Woollard
Agency Network Change Team John M Scott
Marianne Burgess
Regional Sales Managers
Area Sales Managers
Distribution list
From: Gayle Peacock Date: Monday 29" March 2010
Network Efficiency Programme Manager
Subject: Branch Standards and Financial Consequences for Franchisees.
Introduction and Purpose
The Branch Standards booklet and supporting contract amendment were communicated to
subpostmasters on the 5" March 2010. The purpose of this document is to outline the
approach that will be taken with individuals and companies who operate their branch or
branches under an Independent Franchise Agreement (IFPO) or Company Franchise
Agreement (CFPO),
Background
All of the Branch Standards and consequences outlined in ACC 05/ 2010 apply to
franchisees. However, they will receive different communications as they should not be
addressed as subpostmasters and their contractual obligations are different. The financial
consequences are being introduced as an addition to the Franchise Manual and not to the
Franchise Agreement.
Scope
The communications will be received by and will apply to all franchisees, with the exception
of WH Smith.
Process
All franchise branches will receive the Branch Standards booklet, which is designed to act
as a reminder of instructions that have been previously communicated. This is not a
replacement for existing operating procedures.
The following covering letter and the addition to the Franchise Manual will be received by all
franchisees including Multiple Partners.
Last Communiqué: 06/2010 Payment of remuneration during periods of temporary branch closure
07/2010 Vacancy Report Changes 1* March 2010 Continued
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Multiple partner branches that operate under a franchise agreement will receive the same
communication as outlined in ACC 05/2010.
Franchisees will also receive the performance scorecard on a monthly basis.The current
corrective action process will apply to franchisees that fail to meet the Branch Standards.
New Franchisees.
On appointment, new franchisees should receive a copy of these communications from the
Franchise Contract Advisor along with all other documents pertaining to the appointment. .
Contacts
Gayle Peacock -
Gayle.a.laveri
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