POL00006123 - Letter template from Lynn P Hobbs to Subpostmaster RE: The Post Office branch standards booklet

Evidence on official site

POL00006123
POL00006123

@ branchstandards

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such as Operational Fo:

standal re therefore not new, and they
su sfully every day. The booklet summarises mi.

you ensure:

majority of branch teams do
y of them and we hope it be useful in hel

ing

You provide a great custerner si

Your bra

>
>
> You seil prod
>
>

ure
rnpliantly
sh is managed correctly

Your

You are control and reducing losses

al instructions you

need to make

ator fines
xe branch

Applying branch standards consistently across the network will reduce the risk of re:
and customer cornplain iso help reduce our ci
uit in a direct cost to Ps

g nen compl
reflect sorne of the casts o
andards included in the booklet.

www. postoffice.co.uk

F4/65/1
POL00006123
POL00006123

@ branchstandards

sits to your branch to ensure

on the co:

you the cost of any »

Starting on 1 June, vil pass on te

of how thes
det included w

dises. The details

e instances wher

few and that most

il not be affe:

ht in your bral

Please tal

Hol
rai Manager, N

ynn P

www. postoffice.co.uk

Registered ¢ ECAV SHG

F4/65/2