POL00023607 - GLO Communications - Horizon Issues Judgment - MBS GLO Judgment - Communication to all Post Office Branches The date is based on parent doc

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POL00023607

POL00023607

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DOCUMENT: 11

DRAFT — IN STRICTEST CONFIDENCE AND SUBJECT TO LEGAL PRIVILEGE
GLO COMMUNICATIONS — HORIZON ISSUES JUDGMENT

MEMOVIEW

MBS GLO Judgment

Audience: All Post Office branches

You may see news today about a legal judgment concerning Post Office in the High Court.

XXXXXXX OU XXXXXXXX (GE member) provides more information on a video on One
https://www.onepostoffice.co.uk/

You can also listen to an audio message from xxxxx by calling’ I option x and
then option x.

We take the Judgment extremely seriously and lessons being learned through the litigation
are being taken on board. There is nothing more important to our business than our
relationship with you, the people delivering our services to customers everyday and we are
committed to making it easier for you to build thriving businesses.

It’s important to underline that the Courts findings do not affect the products and services
we provide for our millions of customers everyday

Unless we communicate any changes, all current branch processes and procedures remain
the same.

We'll be sharing further information with you in the coming days and if you have any
questions or concerns, please email xxxxxxxxx-or contact your Area Manager.