POL00024741
POL00024741
To: Jane MacLeod
Cc
atrick Bourke f
“} Rodric Williams
Subject: FW: Private & Confidential - Subject to Legal Privilege. Findings in relation to
Recommendation Number 7
Date: Tue, 21 Jun 2016 07:41:54 +0000
Jane — please see the below note from Jonathan Swift QC
Mark
From: Jonathan Swift!
Sent: 21 June 2016 08:40
To: Mark Underwood:«; Christopher Knight
Ce: Patrick Bourke; Rodric Williams
Subject: Re: Private & Confidential - Subject to Legal Privilege. Findings in relation to Recommendation
Number 7
Dear Mark,
Thank you for the email. Apologies for the delay in getting back to you.
Chris and I have looked at the report. We think that Bond Dickinson have done a thorough job. We think that it meets the
recommendation in the report, and that what could reasonably be done in this regard has now been done.
Regards,
Jonathan
Jonathan Swift QC
11 KBW
11, King's Bench Walk,
Temple, London. EC4Y 7EQ.
www.11kbw.com
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From: Mark Underwood!_
Date: Friday, 3 June 2016 11:37
To: Jonathan Swift
Ce: Patrick Bourke}
Christopher Knight {~~
Rodric Williams
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POL00024741
POL00024741
‘Subjec Private & Confidential - Subject to Legal Privilege. Findings in relation to Recommendation
Number 7
Dear Jonathan,
In relation to the allegation (and your recommendation in respect of it) that our Helpline may have provided
incorrect advice to subpostmasters which resulted in a loss to the accounts, Bond Dickinson (the external
firm conducting the work) has now completed its investigations. Attached is the report they have produced.
Would you be able to please confirm whether or not the work performed and its findings discharges your
below recommendation?
“POL cross-reference specific complaints about misleading advice from NBSC call-handlers with the
possible employees who provided that advice and consider their personnel files, where available, for
evidence as to the likelihood that the complaint may be well-founded”.
Many thanks
Mark
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