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Working Group for the Initial Complaint Review and Case Mediation Scheme
Key points and actions from the conference call at 1pm on 19 December 2013
Attendees
Sir Anthony Hooper
Alan Bates (JFSA)
Kay Linnell (JFSA)
lan Henderson (Second Sight)
Ron Warmington (Second Sight)
Chris Aujard (Post Office)
Belinda Crowe (Post Office)
Angela Van Den Bogerd (Post Office)
Suzie MacGregor (Post Office)
Andy Parsons (Bond Dickinson)
Claire Parmenter (Bond Dickinson)
Agenda
1. New/ late applications
2. Status of current applications that have not yet been accepted
3. Status of accepted applications awaiting a Case Questionnaire Response
4. New Case Questionnaire Responses
5. Post Office / Second Sight investigation progress
6. Any other queries raised by Applicants / Advisors
7. Issues with resourcing / timings
8. AOB
Thursday 19" December, 13:00 — 14:00
1. New/ late applications
No new applications have been received.
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2. Status of current applications that have not yet been accepted
the applicant. It was noted that the
application may be difficult to investigate.
Case Status Working Group decisions & actions
No.
M047 I SLO2 was sent to the applicant on 30" Oct. Second Sight confirmed a letter was not
No response received from the SPMR. sent to the applicant on 05/12.
RW to send the letter by Special delivery
today and give the applicant 3 weeks to
respond. The letter should note that in the
absence of a response from the applicant,
the Working Group has the right to reject
the case.
M085 _ I Further requested information has been It was agreed this case should be accepted
received and is now recommended for onto the Scheme
acceptance. It was noted that the
application may be difficult to investigate.
M103 I Further information has been received from I It was agreed this case should be accepted
onto the Scheme
3. Status of accepted applications awaiting a Case Questionnaire Response
Nothing to report.
4. New Case Questionnaire Responses
Case Status Working Group decisions & actions
No.
M011 I Recommend acceptance It was agreed this case should be accepted
onto the Scheme
M031 I Recommend acceptance It was agreed this case should be accepted
onto the Scheme
M076 I Recommend acceptance It was agreed this case should be accepted
onto the Scheme
M138 I Apartially completed submission has been I No action required.
received, the applicant is seeking assistance
from an advisor in the New Year.
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5. Post Office / Second Sight investigation progress
Case Status Working Group decisions & actions
No.
M001 I PO advised Working Group on 12" Decthat I No action required.
anticipated submission date to Second Sight
is 20" Dec 2013. PO is on track to meet this
date.
M004 I Call logs received. Awaiting answers to a PO to provide update to Working Group by
couple of questions raised. Report will be 03/01
updated in view of further findings.
M015 I PO advised Working Group on 12" Dec that I No action required
anticipated submission date to Second Sight
is 20" Dec 2013. PO is on track to meet this
date.
M016 I Second Sight issued a letter to the SPMR on I AP to draft letter for Second Sight to issue
03/12 stating the case is closed. No to SPMR - if no response is received we will
response received from the SPMR assume the case is closed.
M022 _ I Still under PO investigation. Exceeded due Extension agreed. Provide update to
date 28/11. Working Group by 03/01
M028 I PO advised Working Group on 12" Dec that I Further extension agreed. Complete by or
anticipated submission date to Second Sight I provide update by 03/01
is 20" Dec 2013. PO’s investigation report is
overdue. The report has been written and is
going through final checks but an extension
is needed until 3 Jan 2014.
M030 I PO advised Working Group on 12" Dec that I Further extension agreed. Complete by or
anticipated submission date to Second Sight I provide update by 03/01
is 03/01/2014. Extension required as
awaiting ARQ data. Anticipated submission
to Working Group on 03/01
M032 I Case Questionnaire submitted 28/10/13 is Second Sight to clarify whether a letter was
not in a good standard. Deadline for issued and update Working Group on 03/01
resubmission by applicant has passed. A
letter chasing for resubmission was not
issued to the SPMR.
M037 I POL investigation case. Investigation almost I PO to provide update to Working Group by
concluded. 03/01
M048 I PO advised Working Group on 12" Decthat I Further extension agreed. Complete by or
anticipated submission date to Second Sight I provide update by 03/01
is 03/01/2014. Further extension required
as awaiting ARQ data.
M094 I Report compiled as far as possible without Further extension agreed. Complete by or
input from SPMR; extension required to provide update by 03/01
meet with SPMR.
M112 I SLO2 letter sent 26/11/13. The applicant has I It was agreed that Second Sight will write to
not provided the further information
the applicant and request a response within
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requested. 3 weeks otherwise the Working Group will
be minded to reject the application.
M114 I Case has been looked at and feel that this Extension agreed. Provide update to
could be better going through the Working Group by 03/01
mediation route
M117 I Internal investigation completed. Discussion I 1. POL to issue letter to SPMR on the
with SPMR has taken place and the SPMR is position of the case
happy with the outcome and wishes to 2. Second Sight to issue letter to SPMR to
withdraw from the Scheme. confirm their withdrawal from the
Scheme
M125 I Internal investigation completed. Discussion I 1. POL to issue letter to SPMR on the
with SPMR has taken place and the SPMR is position of the case
happy with the outcome and wishes to 2. Second Sight to issue letter to SPMR to
withdraw from the Scheme. confirm their withdrawal from the
Scheme
M126 I POL internal investigation AVDB to get an update and circulate by/on
03/01
M136 I SPMR due to call back 20/12/13, with view I PO to provide update to Working Group by
to visit early as possible in Jan 2014 16/01
It was agreed that for any applications where information or a response has been
requested, Second Sight should write to the applicant requesting a response within 3
weeks failing which the Working Group will be minded to reject the application.
6. Any other queries raised by Applicants / Advisors
N/A
7.
Issues with resourcing / timings
Second Sight are concerned working with draft PO investigation reports will cause re-
work for them. AVDB confirmed the 2 PO case responses provided to Second Sight
are final reports.
Second Sight need additional resource to manage the upcoming workload. Second
Sight to provide a CV to CA for consideration.
8. AOB
All CWU queries should be forwarded directly to AVDB
Information on the 5 criminal cases that are subject to on-going investigation (MO25,
M102, M134, M141 and M146) will be passed onto AH in early January to ensure PO
are progressing them in good faith. WG agreed that the information passed to AH
would not be passed on to the WG and that the WG would not ask AH about the
detail of the cases. AP to put these terms in writing to AH. AP to confirm whether AH
has access to the wider case files if needed.
Outstanding actions: i) draft letters to all applicants that all correspondence should be
issued to PO (not second Sight) ii) drafting DP letters iii) draft rules for data
protection, are all underway
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« Second Sight will use their own report format but will append the Case Questionnaire
Responses and PO reports to their own reports.
If following submission of a Case Questionnaire Response further information is
required, Second Sight can request this from the SPMR/Professional advisor.
The next Working Group is on Friday 3 January 2014, 11.30 at Bond Dickinson offices.