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Working Group for the Initial Complaint Review and Case Mediation Scheme
Standing Agenda for Thursday Calls
_Teleconference details:
Attendees
Sir Anthony Hooper (Chair)
Alan Bates (JFSA)
Kay Linnell (JFSA)
lan Henderson (Second Sight)
Ron Warmington (Second Sight)
Chris Aujard (Post Office)
Belinda Crowe (Post Office)
David Oliver (Post Office)
Caroline Culver (Post Office)
Andy Parsons (Bond Dickinson)
Claire Parmenter (Bond Dickinson)
Agenda
1. Status of current applications that have not yet been accepted
2. Status of accepted applications awaiting a Case Questionnaire Response
3. New Case Questionnaire responses
4. Post Office / Second Sight investigation progress
5. Any other queries raised by Applicants / Advisors
6. Issues with resourcing / timings
7. AOB
Thursday 27 February, 13:00 — 14:00
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1. Status of current applications that have not yet been accepted
e The letters, under AH’s signature, to the 3 applicants wishing to join the Scheme have
been sent by AB
« There may be a fourth late applicant for the Working Group to consider
BC and AB to check whether latest potential applicant is one of the 3 above
otherwise BC to issue letter under AH’s signature using same formulation as
already used as per above
2. Status of accepted applications awaiting a Case Questionnaire Response
e BC to bring a full list and status update of accepted applications awaiting a Case
Questionnaire Response to the next Working Group on 7 March
e BC to issue a letter to Howe & Co and Aver informing them that the Working Group will
be discussing the issues they raised. The letter should also make clear that they should
continue to work on completing CQRs as soon as possible in the meantime
3. New Case Questionnaire Responses
Case
No.
Status
Working Group decision/action
POL to review how much extra time is
required in light of new CQR submitted. POL
to update WG 06/03
POL will have their supplementary
report to Second Sight on 20/03
The funding agreement for this case has not
been received.
The Working Group agreed to accept
this case on to the Scheme.
The Working Group agreed to Post
Office’s suggestion to in this instance
exceptionally grant funding
retrospectively. POL to contact Advisor
to obtain funding agreement.
4. Post Office / Second Sight investigation progress
Extension (not 1st) to 20/03 required.
Post Office to provide the Working Group on general progress.
Case Status Working Group decision/action
No.
{GRO I I Investigation complete. Finalising report. Extension to 20/03 granted
LGROI
Awaiting response from applicant to confirm
progression of case to Scheme. POL to update
WG 06/03.
POL to update WG 06/03
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Case
Status
Working Group decision/action
Investigation on-going - complex case.
I Extension (1st) to 13/03 required.
Extension to 13/03 granted
{I Investigation complete. Finalising report.
!] Extension (not 1st) to 06/03 required.
Extension to 06/03 granted
i] Investigation on-going, complex case.
I Extension (first) to 13/03 required.
Extension to 13/03 granted
'I Investigation on-going, complex case.
Extension (second) to 20/03 required.
Extension to 20/03 granted
I Investigation on-going, complex case.
Extension (second) to 20/03 required.
Extension to 20/03 granted
}I Investigation complete. Finalising report.
'I Extension (not 1st) to 20/03 required.
Extension to 20/03 granted
:I Investigation complete. Finalising report.
I Extension (not 1st) to 20/03 required.
Extension to 20/03 granted
Investigation complete. Finalising report.
Extension (not 1st) to 06/03 required.
Extension to 06/03 granted
Investigation complete. Finalising report.
}] Extension (not 1st) to 06/03 required.
Extension to 06/03 granted
}] Investigation complete. Finalising report.
{I Extension (not 1st) to 13/03 required.
Extension to 13/03 granted
{I Investigation complete. Finalising report.
{I Extension (not 1st) to 13/03 required.
Extension to 13/03 granted
'] Investigation complete. Finalising report.
}I Extension (not 1st) to 06/03 required.
Extension to 06/03 granted
‘I Investigation complete. Finalising report.
}I Extension (not 1st) to 20/03 required.
Extension to 20/03 granted
Investigation complete. Finalising report.
:I Extension (not 1st) to 13/03 required.
Extension to 13/03 granted
i] Investigation complete. Finalising report.
I Extension (not 1st) to 13/03 required.
Extension to 13/03 granted
‘I Investigation complete. Finalising report.
Extension (not 1st) to 06/03 required.
Extension to 06/03 granted
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Case
Status
Working Group decision/action
I Investigation on-going. Extension (not 1st) to
20/03 required.
Extension to 20/03 granted
Investigation complete. Finalising report.
Extension (not 1st) to 13/03 required.
Extension to 13/03 granted
Investigation complete. Finalising report.
Extension (not 1st) to 13/03 required.
Extension to 13/03 granted
Investigation complete. Finalising report.
Extension (not 1st) to 06/03 required.
Extension to 06/03 granted
Investigation complete. Finalising report.
Extension (not 1st) to 20/03 required.
Extension to 20/03 granted
Investigation complete. Finalising report.
Extension (not 1st) to 13/03 required.
Extension to 13/03 granted
Investigation complete. Finalising report.
Extension (not 1st) to 13/03 required.
Extension to 13/03 granted
GRO
Investigation complete. Finalising report.
Extension (not 1st) to 13/03 required.
Extension to 13/03 granted
Investigation complete. Finalising report.
Extension (not 1st) to 13/03 required.
Extension to 13/03 granted
SPMR visited 10th Jan. Support given to
branch w/c 20th Jan. Awaiting outcome of
this. Need to discuss findings with SPMR and
then will update WG 06/03.
POL to update the Working Group on
06/03
SLO3 letter issued 22/01/14. POL to update
WG 13/03
POL to update the Working Group on
13/03
Report being finalised. POL to update WG
06/03
POL to update the Working Group on
06/03
Investigation not yet complete as awaiting
further information. Extension (not 1st) to
I 13/03 required.
Extension to 13/03 granted
I] Visit 30/01/14 to meet SPMR. Received
II additional details from SPMR & awaiting POL
data to review. Will need to present findings
II to SPMR. POL target date 20/03.
Post Office to update Working Group
‘on 20/03
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Case Status Working Group decision/action
AVDB rang SPMR 21st Jan. SPMR wants his CC and RW to liaise to issue alGRo! pack
case to progress to SS. POL to send SLO1 pack. I to the applicant.
6.
Second Sight have uploaded their first 2 Case Review Reports (fo! ‘)
onto Huddle which will be discussed at the next face-to-face Working Group on 7 March
o It was agreed that the discussion would be on format and style of the Case
Review Reports and not the merits of the cases
Second Sight agreed to issue a draft of the Mediator briefing pack by 5pm on 5 March
Second Sight stated the Case Review Report ort will be issued to the Working
Group by 7 March -
Any other queries raised by Applicants / Advisors
Aver and Howe & Co letters to be discussed at the Working Group meeting on 7 March;
see item 2 above
Issues with resourcing / timings
N/A
7.
AOB
BC to bring hard copies of all relevant documents (initi
Questionnaire Responses and POL reports) for!
Group meeting on 7 March
POL agreed to consider how the thematic issues identified by Second Sight might be
easily referenced in the POL reports
ito the Working
The Case Questionnaire Response for now with Second Sight) was completed
and submitted without a professional advisor. It now transpires that there is a
professional advisor and the case is on hold because of the involvement of the Official
Receiver (OR). A funding agreement has not been approved by POL.
o AB to provide a list of all cases in this category for the Working Group
o BC to check to see if OR cases can be identified from the paperwork held in
relation to all applications to cross-reference with information obtained by AB
above
© This issue to be discussed and a way forward agreed at the Working Group
meeting on 7 March, informed by a list of cases compiled as above