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Working Group for the Initial Complaint Review and Case Mediation Scheme
Standing Agenda for Thursday Calls
Attendees
Sir Anthony Hooper (Chair)
Alan Bates (JFSA)
Kay Linnell (JFSA)
Ron Warmington (Second Sight)
Chris Aujard (Post Office)
Belinda Crowe (Post Office)
Andy Parsons (Bond Dickinson)
Claire Parmenter (Bond Dickinson)
David Oliver (Programme Manager)
Kathryn Alexander (Post Office)
Agenda
1. New/ late applications
2. Status of current applications that have not yet been accepted
3. Status of accepted applications awaiting a Case Questionnaire Response
4. New Case Questionnaire Responses
5. Post Office / Second Sight investigation progress
6. Any other queries raised by Applicants / Advisors
7. Issues with resourcing / timings
8. Outstanding actions
9. AOB
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Thursday 16'" January, 13:00 — 14:00
1. New/ late applications
No new/late applications have been received.
removed from the standing agenda.
It was agreed that this item would be
2. Status of current applications that have not yet been accepted
Case Status WG actions/decisions
No.
M112 I Response considered inadequate. Serving POL to issue SLO3 letter
SPMR. Amount in dispute is £3k. SLO3 letter to
be issued.
3. Status of accepted applications awaiting a Case Questionnaire Response
Nothing to report.
4. New Case Questionnaire Responses
Case Status WG actions/decisions
No.
M006 I Recommended for acceptance It was agreed that this case should
proceed to POL for investigation.
M017 I Second Sight has put forward as a complete Although resubmission of CQRs should
CQR on 14" Jan, however it was passed to PO__I not be encouraged (and is only to be
for investigation on 5" Dec and is therefore considered on a case by case basis), POL
already being investigated. There are variances I should consider the further information
between the original and subsequent received, and determine whether an
submissions. extension would be required to
investigate. Requests for extension
should then be put to the working
group for approval.
Extension was agreed. Post Office to
provide an update to the Working
Group on 30/01.
M018 I Recommended for acceptance It was agreed that this case should
proceed to POL for investigation.
M044 I CQR not submitted in required format; letter The WG agreed that the advisor did not
with set of attachments not adequate to meet the criteria to receive funding.
investigate Post Office to write to the applicant to
confirm that they must select a
professional advisor that meets the
Scheme’s criteria in order to obtain
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Case
No.
Status
WG actions/decisions
funding. The applicant is to then be
given time to resubmit the CQR.
M045
Recommended for acceptance
It was agreed that this case should
proceed to POL for investigation.
M051
Updated CQR. NB: BC to discuss with Second
Sight before WG 16/01/2014.
Although resubmission of CQRs should
not be encouraged (and is only to be
considered on a case by case basis), POL
should consider the further information
received, and determine whether an
extension would be required to
investigate. Requests for extension
should then be put to the working.
group for approval.
Extension was agreed. Post Office to
provide an update to the Working
Group on 23/01.
M052
Recommended for acceptance
It was agreed that this case should
proceed to POL for investigation.
M053
Recommended for acceptance
It was agreed that this case should
proceed to POL for investigation.
5. Post Office / Second Sight investigation progress
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Case Status WG actions/decisions
No.
M002 I POL investigation complete. Finalising report. I Extension agreed. Post Office to
POL seeking extension to 23/01 provide an update to the Working
Group on 23/01
M007 I POL report due to be submitted to Second Extension agreed. Post Office to
Sight. POL seeking extension to 30/01 provide an update to the Working
Group on 30/01
M011 I POL seeking extension to 30/01 Extension agreed. Post Office to
provide an update to the Working
Group on 30/01
M019 I POL seeking extension to 30/01 Extension agreed. Post Office to
provide an update to the Working
Group on 30/01
M022 I POL seeking extension to 30/01 Extension agreed. Post Office to
provide an update to the Working
Group on 30/01
M025 I POL to provide AH with update on criminal AP to make arrangements for AH to
investigation. review next week.
M028 I POL investigation complete. Finalising report. Extension agreed. Post Office to
POL seeking extension to 23/01 provide an update to the Working
Group on 23/01
M029 I POL investigation complete. Finalising report. Extension agreed. Post Office to
POL seeking extension to 23/01 provide an update to the Working
Group on 23/01
M030 I POL investigation complete. Finalising report. Extension agreed. Post Office to
POL seeking extension to 23/01 provide an update to the Working
Group on 23/01
M031 I POL seeking extension to 23/01 (due to Extension agreed. Post Office to
Christmas) provide an update to the Working
Group on 23/01
M035 _ I POL report due to be submitted to Second Extension agreed. Post Office to
Sight. POL investigation complete. Finalising provide an update to the Working
report. POL seeking extension to 23/01 Group on 23/01
M042 I POL seeking extension to 23/01 Extension agreed. Post Office to
provide an update to the Working
Group on 23/01
M048 I Investigation on going. POL seeking extension Extension agreed. Post Office to
to 23/01 provide an update to the Working
Group on 23/01
M054 I POLseeking extension to 23/01 Extension agreed. Post Office to
provide an update to the Working
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investigation.
Case I Status WG actions/decisions
No.
Group on 23/01
M062 I POL seeking extension to 30/01 Extension agreed. Post Office to
provide an update to the Working
Group on 30/01
M079 I Awaiting Horizon information. POL seeking Extension agreed. Post Office to
extension to 30/01 provide an update to the Working
Group on 30/01,
M083 I SLO3 letter issued. POL seeking extension to Extension agreed. Post Office to
23/01 provide an update to the Working
Group on 23/01
M094 I Visited SPMR 10/01. Received more Extension agreed. Post Office to
information. POL seeking extension to 23/01 provide an update to the Working
Group on 23/01
M102 I POL to provide AH with update on criminal AP to make arrangements for AH to
investigation. review next week.
M112 I SLO2 - Further information required by N/A
16/01/14
M126 I SPMR returned from holiday. Visit arranged Extension agreed. Post Office to
21/01 to discuss findings provide an update to the Working
Group on 23/01
M134 I POL to provide AH with update on criminal ‘AP to make arrangements for AH to
investigation. review next week.
M136 I Applicant confirmed wish to withdraw from N/A
Scheme
M141 I POL to provide AH with update on criminal AP to make arrangements for AH to
investigation. review next week.
M144 I AVDB was due to talk to the applicant on Extension agreed. Post Office to
10/01. PO to provide an update to the WG provide an update to the Working
Group on 23/01
M145 I POL investigation complete. Arranging to Extension agreed. Post Office to
discuss findings with SPMR. Provide an update I provide an update to the Working
to the WG 16th Jan Group on 23/01
M146 I POL to provide AH with update on criminal AP to make arrangements for AH to
review next week.
POL were requested to inform the Working Group when two or more extensions have been
sought.
6. Any other queries raised by Applicants / Advisors
Case I Query WG actions/decisions
No.
M044 I Professional advisor does not meet the POL to write to the applicant to confirm they
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criteria.
must select a professional advisor that meets
the Scheme’s criteria. The applicant should be
given the opportunity to resubmit their CQR.
7. Issues with resourcing / timings
Second Sight has a 3 resource ready to support their work; POL to put an agreement in
place
8. Outstanding actions
Ref I Action Action I Update Due
Owner Date
Circulate a draft letter to applicants AP Letter issued and applicants now 02/01
/professional advisors to the contacting POL.
Working Group
Draft DP letters and rules for data AP I In progress. Need to upload onto 02/01
protection Huddle & revise Alan's letter and
issue to AB & AH
Clarify whether a letter was issued RW Complete 03/01
to applicant M032 and update
Working Group on 03/01
15 I Second Sight and Post Office to AVDB I AVDB liaising with RW 16/01
consider the production of a joint
generic report for the mediation
17 I Alan Bates to provide comments on AB Still outstanding 09/01
his data protection letter
21 I AP to arrange for AH to view AP AP liaising with SAH 23/01
criminal case files
22 I Post Office to revise mediation JB Will be presented at next face-to- 30/01
process map and recirculate face WG meeting
23 I AP to provide revised clauses for AP Completed; to be uploaded onto 30/01
Terms of Reference Huddle ahead of the next face-to-
face WG
AOB
There was a discussion about the email AB received from Howe &Co. AB to speak to
SD to contact BC directly to discuss. BC to speak to SD addressing each of the points
made in correspondence.