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Working Group for the Initial Complaint Review and Case Mediation Scheme
Standing Agenda for Thursday Calls
Attendees
Sir Anthony Hooper (Chair)
Alan Bates (JFSA)
Kay Linnell (JFSA)
lan Henderson (Second Sight)
Ron Warmington (Second Sight)
Chris Aujard (Post Office)
Belinda Crowe (Post Office)
David Oliver (Post Office)
Claire Parmenter (Bond Dickinson)
Agenda
1. Status of current applications that have not yet been accepted
2. Status of accepted applications awaiting a Case Questionnaire Response
3. New Case Questionnaire Responses
4. Post Office / Second Sight investigation progress
5. Any other queries raised by Applicants / Advisors
6. Issues with resourcing / timings
7. AOB
Thursday 20" March, 13:00 — 14:00
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1. Status of current applications that have not yet been accepted
Case Status
No.
Working Group decision/action(s)
M025 Recommended for acceptance onto the
Scheme. CC to liaise with RW & issue SLO1 pack
The case was accepted onto the
Scheme
M134 I Recommended for acceptance onto the
Scheme. CC to liaise with RW & issue SLO1 pack
The case was accepted onto the
Scheme
« M146 was raised by AB. AH noted that this case was with the Procurator Fiscal
(Scotland) and therefore outside of Post Office’s control. It is for the Procurator Fiscal to
make decisions on the next steps.
2. Status of accepted applications awaiting a Case Questionnaire Response
N/A
3. New Case Questionnaire Responses
Case Status Working Group decision/action(s)
No.
M032 The case was accepted to the next stage
of the Scheme
M034 The case was accepted to the next stage
of the Scheme
M038 The case was accepted to the next stage
of the Scheme
M093 The case was accepted to the next stage
of the Scheme
4. Post Office / Second Sight investigation progress
Cases passed to Second Sight by Post Office: Post Office to provide an update on
any further cases.
Case Status Working Group decision/action(s)
No.
M017 I To be uploaded to Huddle 20/03 N/A
M019 To be uploaded to Huddle 20/03 N/A
Mo21 To be uploaded to Huddle 20/03 N/A
M022 To be uploaded to Huddle 20/03 N/A
M028 Uploaded to Huddle 18/03 N/A
Cases under Post Office investigation
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Case Status Working Group decision/action(s)
No.
M003 Investigation complete. Finalising report. Extension granted to the 17* April
Extension (not 1st) to 17th April required
M007 Investigation complete. Finalising report. Extension granted to the 3” April
Extension (not 1st) to 3rd April required
M018 Investigation complete. Finalising report. Extension granted to the 17” April
Extension (not 1st) to 17th April required
M039 Investigation complete. Finalising report. Extension granted to the 3” April
Extension (not 1st) to 3rd April required
M040. Investigation complete. Finalising report. Extension granted to the 17” April
Extension (not 1st) to 17th April required
M046 Investigation complete. Finalising report. Extension granted to the 17” April
Extension (not 1st) to 17th April required
M048 Investigation complete. Finalising report. Extension granted to the 17* April
Extension (not 1st) to 17th April required
M051 Investigation on-going. Extension (not 1st) to Extension granted to the 17" April
17th April required
M058 Investigation complete. Finalising report. Extension granted to the 17* April
Extension (not 1st) to 17th April required
Mo65 Investigation complete. Finalising report. Extension granted to the v7 April
Extension (not 1st) to 17th April required
M107 Investigation on-going. Extension (not 1st) to Extension granted to the 17” April only
15th May required
« BC proposed to provide an overview of all the cases currently under Post Office
investigation, associated detail and more realistic delivery timescales for review at the
next Working Group meeting, based on an updated Case Tracker with final CQR
submission dates
¢ DO to propose a solution for dealing with and communicating CQR submission delays of
2 months or more to claimants for the next Working Group meeting
e Post Office to provide a detailed report to the Working Group for those cases that have
been under Post Office’s investigation for more than 2 months
« M114 and M142 to appear on the standing agenda for the Working Group meetings
« RW commented that Second Sight’s priority is to review the Post Office investigation
reports it had received. AH commented that only SS should be looking at Post Office
investigation reports when they are submitted and that they are not for the rest of the
Working Group to review.
¢ Second Sight is on track to provide the thematic report on 26"" March
5. Any other queries raised by Applicants / Advisors
e CC and BC have a conference call with Aver tomorrow to review all their cases; similarly
with Howe & Co next week. BC will update the Working Group at the next face-to-face
meeting on when we can expect CQRs
6. Issues with resourcing / timings
N/A
7. AOB
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AH has updated his paper for Second Sight’s reports; it is now on Huddle
AB raised the case of a Scheme applicant where Post Office had dropped their security
investigation. The applicant wishes to be employed by Post Office as a counter clerk. AB
asked if the Working Group could clarify the position. It was agreed that this was not a
matter for the Working Group but for the Post Office. AB to advise the applicant to write
to the Post Office (via AVDB)
The Post Office’s Factfile has been passed to Second Sight for them to draft the Part 1
report. Second Sight has provided initial comments and will providing more detailed
comments next week