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Working Group for the Initial Complaint Review and Case Mediation Scheme
MINUTE
FOR THE CHAIR ONLY - Dial: I
cae GRO
Attendees
Sir Anthony Hooper (Chair)
Alan Bates (JFSA)
Kay Linnell (JFSA)
lan Henderson (Second Sight)
Ron Warmington (Second Sight)
Chris Holyoak (Second Sight)
Chris Aujard (Post Office)
Belinda Crowe (Post Office)
Angela Van Den Bogerd (Post Office)
David Oliver (Post Office)
Andy Parsons (Bond Dickinson)
Claire Parmenter (Bond Dickinson)
Apologies
Chris Aujard (Post Office)
Agenda
1. Status of current applications that have not yet been accepted
2. Status of accepted applications awaiting a Case Questionnaire Response
3. New Case Questionnaire Responses
Post Office / Second Sight investigation progress
Standing case updates
6. Cases with Second Sight to review PO investigation reports
7. Any other queries raised by Applicants / Advisors
8. Issues with resourcing / timings
9. AOB
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Thursday 24" April, 13:00 — 14:00
1. Status of current applications that have not yet been accepted
N/A
2. Status of accepted applications awaiting a Case Questionnaire Response
Secretariat to provide an update — and Second Sight to report on the CQRs with them —
at the next face-to-face Working Group meeting on 1° May.
3. New Questionnaire Responses
Case
No.
Working Group decision / action(s)
M071
WG noted that the CQR was very thin — but that there is no need to go
back to the applicant.
PO noted that as the case is very old the evidence available on this
case may be limited.
WG accepted the case into the scheme with a 4 week deadline.
M122
WG noted that the CQR was very thin — but that there is no need to go
back to the applicant.
PO noted that as the case is very old the evidence available on this
case may be limited.
There are documents referred to in the CQR that have not been
provided. RW confirmed that he had spoken to the professional adviser
and no other documents exist.
WG accepted the case into the scheme with a 4 week deadline.
M126
WG noted that the CQR was very thin.
AVDB stated that the initial application is more detailed and was used
for an initial investigation.
WG accepted the case into the scheme with a 4 week deadline.
M135
AVDB stated that this case is complex.
WG accepted the case into the scheme with an 8 week deadline.
Post Office / Second Sight Investigation Process
Post Office and Second Sight to update the Working Group at the next face-to-face
meeting on 1°t May.
Cases under Post Office Investigation:
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Case Status Working Group decision / action(s)
No.
M006 I Investigation complete. Finalising report I Extra time allowed.
as a priority.
M013 I Investigation complete. Finalising Extension granted to 22" May.
report. Extension (not 1°) to 22" May
required.
M042 I Investigation complete. Finalising Extension granted to 15" May.
report. Extension (not 1“) to 15" May
required.
M045 __I Investigation complete. Finalising Extension granted to 22™ May.
report. Extension (not 1%) to 22" May
required.
M079 __I Investigation complete. Finalising Extension granted to 15" May.
report. Extension (not 1“) to 15" May
required.
M133 —_Iinvestigation on-going. Extension (1“) to I Extension granted to 22 May.
22" May required.
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5. Standing and other case updates
Case Status Working Group decision / action(s)
No.
M004 Waiting for response from Applicant I AVDB to update WG on 1" May.
before the case progresses. Spoke
to the applicant on 17" April — his
response is due by 25" April.
Mo94 Dealing with Applicant query before I AVDB to update WG on 1* May.
the case is progressed. Applicant is
clear that he wishes to enter the
scheme. Letter finalising PO’s
position to be sent out by 25" April.
M112 2" visit booked for 30" April. AVDB to update WG on 1% May.
M114 PO internal investigation complete. AVDB to update WG on 1% May.
Letter to Applicant is being finalised
to go out by 25" April.
M142 Waiting for response from Applicant I ADVB to chase a response from Applicant.
before the case progresses. Letter
finalising PO's position was sent out
on 15" April — no response yet.
M143 Investigation on-going. Report is ADVB to update WG on 1 May.
being reviewed.
M146 Andy Parsons to update. WG agreed that the case should now enter
the initial stages of the scheme. CC and RW
to liaise and issue correspondence to the
applicant on 28" April.
. Any other queries raised by Applicants / Advisors
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Howe and Co have written to request extensions on 8 of their cases:
Case I Original Extension Reason Working Group decision /
No. {already I requested action(s)
extended)
due date
M012 I 02/05/14 09/05/14 Solicitor suffered Extension granted to 9"
bereavement & delays I May.
due to Easter holidays
MO56 I 17/04/14 28/04/14 Solicitor suffered Extension granted to 28"
bereavement & delays I April.
due to Easter holidays
MO68 I 18/04/14 30/04/14 Solicitor suffered Extension granted to 30”
bereavement & delays I April.
due to Easter holidays
Mos9 I 02/05/14 09/05/14 Solicitor suffered Extension granted to 9”
bereavement & delays I May.
due to Easter holidays
Mog6 I 18/04/14 I 02/05/14 CQR awaiting client Extension granted to 2™
review/signature May.
M106 I 11/04/14 02/05/14 CQR awaiting client Extension granted to 2™
amendments May.
M120 I 11/04/14 = I 29/04/14 CQR awaiting client Extension granted to 29"
review/signature April.
M121 I 18/04/14 25/04/14 CQR awaiting client Extension granted to 25"
review/signature
April.
« The WG again confirmed that it is not the role of the professional advisors to
investigate and that the advisors need to be reminded of that.
Issues with resourcing / timings
N/A
- AOB
e SS confirmed that they will not be able to provide final reports on M022, M054 and
M127 for the face-to-face WG meeting on 1“ May. But confirmed that they will upload
interim reports on these cases on Tuesday 29" April ahead of the meeting on 1*t
May.
e SS agreed that these three reports will be finalised as far as possible. They would
also identify where they need additional information to address the central point as to
whether Post Office had any measure of responsibility for any loss.
e SS confirmed that the Part 1 of the Mediator Briefing Pack (the Fact File) will be
ready for the WG’s comments ahead of the face-to-face WG meeting on 1° May. It
will be uploaded on Huddle on Monday 28" April.