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Working Group for the Initial Complaint Review and Case Mediation Scheme
WORKING GROUP MINUTE - 29™ MAY
Teleconference details:
Dial
Participant's code:
FOR THE CHAIR ONLY Di
Cod
Attendees
Sir Anthony Hooper (Chair)
Alan Bates (JFSA)
Kay Linnell (JFSA)
lan Henderson (Second Sight)
Chris Holyoak (Second Sight)
Belinda Crowe (Post Office)
Chris Aujard (Post Office)
David Oliver (Post Office)
Andy Parsons (Bond Dickinson)
Apologies
Ron Warmington (Second Sight)
Angela Van Den Bogerd (Post Office)
Agenda
1. Status of current applications that have not yet been accepted
2. Status of accepted applications awaiting a funding application
3. Status of accepted applications awaiting a Case Questionnaire Response
4. New Case Questionnaire Responses
5. Post Office / Second Sight investigation progress
6. Standing case updates
7. Cases with Second Sight to review PO investigation reports
8. Any other queries raised by Applicants / Advisors
9. Issues with resourcing / timings
10. AOB
Thursday 29" May, 13:00 — 14:00
1. Status of current applications that have not yet been accepted
N/A
2. Status of accepted applications awaiting a funding application
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Case Status Working Group decision
SLO1 pack sent to applicant on 20" f th
M004 I May — and signed for on 21° May. ror update WG in 4 weeks ~ 19
Waiting for a response. .
SLO1 pack to be sent to applicant on
M114 I Ooh May.
« WG confirmed that they would revisit these cases at the next Working Group call on
5" June.
3. Status of accepted applications awaiting a Case Questionnaire Response
Number of I Number Working Grou
Advisor I cases with I of CQRs I Status decisi 9g Pp
. lecision
Advisor overdue
BC advised that Bill
Cleghorn has
confirmed that Aver
are currently revising
their extension
No response to email of I requests.
6" May asking for an
update and expected WG agreed that if no
due dates for M130 + response is received
Aver 19 11 I 131 and M144. Letter I from Aver by 2"?
from SAH sent on 23% I June, BC will send a
May — no response to letter confirming that
date. WG will consider
whether the cases
should remain within
the scheme — as
suggested in SAH’s of
23" May.
Letter from SAH sent
on 20" May with a 1 Aver has advised this
week response date. case is now with
Philip de Nahlik no them.
BTG 1 I longer representing
applicant — new advisor I WG to consider as
to be confirmed with above.
applicant.
May.
until RW returns.
SS to contact James
Cowper and the
submission of the
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Howe & Numerous extension
Co 20 15 requests made — see See agenda item 8.
agenda item 8
SS advised that they
had not yet received
this case — but that
they were aware that
James Cowper the CQR had been
. sent — if by post, it
James 1 1 confirmed that the CQR would not be available
Cowper had been sent on 16"
Cases ul
inder Post Office Investigation:
CQR by email.
4. New Questionnaire Responses
Case
No. Status
Mo25 WG accepted the case into the scheme with a 6 week deadline for PO — 10”
July.
Mose WG accepted the case into the scheme with a 4 week deadline for PO — 26"
June.
Mo78 WG accepted the case into the scheme with a 8 week deadline for PO — 24”
July.
M101 WG accepted the case into the scheme with a 4 week deadline for PO — 26"
June.
5. Post Office / Second Sight Investigation Process
Post Office has completed and uploaded 24 investigation reports onto Huddle for review
by Second Sight — including M022, M054 and M127.
case Status Working Group decision
Investigation complete. Report is in
M006 I final stages of completion and will be I Extension granted to 5" June.
uploaded to Huddle by 5" June.
Investigation complete. Report is in
M039 __I final stages of completion and will be I Extension granted to 5" June.
uploaded to Huddle by 5" June.
Investigation complete. Finalising
MO066_ I report. Extension (not 1°") to 26" Extension granted to 26" June.
June required.
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Case
No. Status Working Group decision
mog1 _ I Investigation on-going. Extension Extension granted to 26" June.
(1°) to 26" June required. 9 .
Investigation complete. Report is in
M143 _I final stages of completion and will be I Extension granted to 5" June.
uploaded to Huddle by 5" June.
. Standing and other case updates
Case Status Working Group decision
7 rd . WG agreed that if no response is
Findings semon 23 an en Respon Se I received before 5” June, a letter
and 14" May. Applicant he been iy from SAH is to be sent out requiring
M094 contact to say that he has lost his a r lconte within a weeks oF the b
letter again. Another copy has been aera $ case will be withdrawn by
sent out by post and email on 28” es.
May. AB to contact applicant as well.
WG agreed that if no response is
received before 5" June, a letter
SLO1 pack to be sent once written from SAH is to be sent out requiring
142 confirmation received from applicant I a response within 2 weeks or the
that they wish to proceed in Scheme.
Verbal confirmation received.
applicant's case will be withdrawn by
the WG.
AB to contact applicant as well.
. Cases with Second Sight to review PO investigation reports
nae Due date Proposed due date I Working Group decision
Moo2 28" May 27" June Extension granted to 27" June.
M007 22" May 4" July Extension granted to 4" July.
Moog 28" May 27" June Extension granted to 27" June.
M014 28" May 27" June Extension granted to 27" June.
M015 6" June 4° July Extension granted to 4" July.
M017 9" June 41" July Extension granted to 11" July.
M019 5" June 43" June Extension granted to 13" June.
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nase Due date Proposed due date I Working Group decision
M021 5" June 20" June Extension granted to 20" June.
M028 30" May 13" June Extension granted to 13" June.
M029 9" June 41 July Extension granted to 11" July.
M030 13" May 20" June Extension granted to 20" June.
M035 41" June 27" June Extension granted to 27" June.
M048 13 May 6" June Extension granted to 6" June.
M052 5! June 4" July Extension granted to 4" July.
M053 16" June 41" July Extension granted to 11" July.
M057 5! June 20" June Extension granted to 20" June.
Mo62 28" May 43" June Extension granted to 13 June.
Mo76 15" May 6" June Extension granted to 6” June.
« SS confirmed that they will be sending 2-4 reports each week to the secretariat for
distribution to the parties.
« SS agreed to upload their completed reports to Huddle and notify the Working Group
when released to secretariat for issue.
e« WG would like to monitor how cases which are priority or involved vulnerable
applicants are progressing. Secretariat to add a new agenda item for the weekly calls
and confirm list with AB.
8. Any other queries raised by Applicants / Advisors
« Howe and Co extensions
Original due date I Current due date reguosted 21105 reuested 27105
M010 06 December 2013 I 22 May 2014 04 June 2014
M020 21 February 2014 I 22 May 2014 04 June 2014
M055 21 February 2014 I 22 May 2014 04 June 2014
M084 24 January 2014 28 May 2014 18 June 2014
Moss 21 February 2014 I 22 May 2014 04 June 2014
Moss. 21 February 2014 I 22 May 2014 04 June 2014
Mogs. 21 February 2014 I 28 May 2014 05 June 2014
M105 21 February 2014 I 28 May 2014 12 June 2014
M106 01 April 2014 27 May 2014 30 May 2014
M110 21 February 2014 I 22 May 2014 04 June 2014
M113 21 February 2014 I 22 May 2014 28 May 2014
M129 21 February 2014 I 28 May 2014 18 June 2014
M140 01 May 2014 21 May 2014 30 May 2014
« WG agreed all the requested extensions.
9. Issues with resourcing / timings
N/A
10. AOB
Mediation
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e Secretariat to add a table to the WG weekly agenda to record activity on cases where
reports have been issued to parties. Please see draft table below.
* Applicant (M022) has contacted SS as he is working away from home at the moment
and requested 14 days (rather than 7 days) to comment. WG agreed extension to no
later than 5pm on 11" June. BC to contact the applicant with new deadline by phone
and email the advisor but encourage an earlier response if possible.
e WG agreed that Post Office would have 7 days from today (therefore until 1700 on
5" June 2014) to submit their comments on M022.
e WG agreed that the Chair should also write to Post Office as a party, using the same
formulation as used in the letter to applicants, setting out a deadline for comments on
cases. BC to draft a letter for the chair to send.
. . Deadline for Deadline for SS’s
Case No. Report issued to parties comments final report
11" June (PO to
M022 16" May submit comments I 18" June
by 5" June)
M054 29" May 6" June 13” June
M127 27" May 4" June 11 June