Working Group for the Initial Complaint Review and Case Mediation Scheme
Teleconference details:
Di
Participant's cod
FOR THE CHAIR ONLY:
Attendees
Sir Anthony Hooper (Chair)
Alan Bates (JFSA)
lan Henderson (Second Sight)
Ron Warmington (Second Sight)
Chris Holyoak (Second Sight)
Belinda Crowe (Post Office)
Chris Aujard (Post Office)
Angela Van Den Bogerd (Post Office)
Andy Parsons (Bond Dickinson)
Apologies
Kay Linnell (JFSA)
David Oliver (Post Office)
Agenda
Standing agenda items
1. Status of accepted applications awaiting a Case Questionnaire Response
2. New Questionnaire Responses
3. Priority cases
4. Bankruptcy cases
5. Post Office Investigation Progress
6. Cases with Second Sight to review PO investigation reports
MINUTE
31% July 2014
7. Cases that Second Sight have reported on
8. Any other queries raised by Applicants / Advisors
9. AOB
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1. Status of accepted applications awaiting a Case Questionnaire Response
None overdue — a number have been received this week. Advisors have confirmed that they are on
track to deliver to deadlines
2. New Case Questionnaire Responses
No new CQRs submitted by Second Sight.
3. Priority cases
Case No. I Status
+ I SS draft report completed 30 June, deadline for comments 25 July. Final CRR
I_I from SS due 1 August.
i i Draft CRR uploaded to Huddle on 28 July. Awaiting WG decision re Part Two
CQR accepted by WG 26 June. Investigation on-going. AVDB to update.
Draft CRR uploaded to Huddle on 29 July. Awaiting WG decision re Part Two
e M073 —AVDB advised that this will be uploaded to Huddle either today or tomorrow.
4. Bankruptcy cases
Case No. I Status
i : I Draft CRR uploaded to Huddle 17 July. Awaiting WG decision re Part Two
i Draft CRR uploaded to Huddle on 28 July. Awaiting WG decision re Part Two
PO report passed to SS on 8 May. Draft CRR due 1 August.
I I I PO report passed to SS on 12 May. Draft CRR due 15 August.
: I PO report passed to SS on 15 April. Draft CRR due 25 July. Extension
requested — see agenda item 6.
i GRO I I P0 investigation on-going, report due on 7 August.
i PO investigation on-going, report due 7 August.
PO investigation on-going, report due 25 September.
CQR deadline 31 July. CQR submitted to SS this week.
PO investigation on-going, report due 21 August.
PO investigation on-going, report due 21 August.
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Case No. I Status
:I PO investigation on-going, report due 7 August.
‘I PO investigation on-going, report due 21 August
; CQR deadline 31 July. Applicant represented by Aver.
CQR submitted to SS this week.
e SS advised that the draft CRR f jas now been uploaded onto Huddle.
5. Post Office Investigation Progress
No extensions required.
6. Changes to scheduling
i) New scheduling to note
Case .
No. Date passed to SS SS planned scheduled delivery date
; 29 July 12 September
GRO:
25 July 12 September
ii) Overdue cases — SS to update
Date SS planned SS revised .
case passedto I scheduled scheduled delivery roring Group
. ss delivery date date
F Extension required Has now been uploaded
15 April 25 July until 1 August. to Huddle — see item 4.
7. Cases that Second Sight have reported on
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Case 8s Draft Deadline for SS Final Report WG Sent to
eport woe
No. . comments completed/due Decision I CEDR
issued
poy Not
H i 29 May 6 June 11 June mediate N/A
I : TBC by
H i 6 June 17 June 20 June WG
H ; 13 June 24 June 1 July Mediate 15 July
H 20 June 22 July 1 August - -
‘) 30 June 25 July 1 August - -
H Extended to 1
i 4 July August 8 August - -
'GROI 17 July Awaiting Part . . .
: i Awaiting Part
1] 18 July Two - - .
‘I 28 July 6 August - - -
‘I 28 July
Extended to 27
i August. 7 -
28 July Aweiting Part - - -
I 29 July Awaiting Part . . .
¢ In response to Aver’s request, extensions granted for comments on draft CRRs for!
until 27 August.
ACTION: SAH to write to Aver confirming extension, copied to applicant.
¢ Cases mediated
Case No. Date referred to CEDR Date Mediated
— I 19 June 11 July
GRO 19 June 10 July
I Resolved prior to
ed 30 June mediation
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8. Any other queries raised by Applicants / Advisors
RO — Aver approached AB for an extension on the CQR submission due to the applicant's
personal circumstances. Extension for CQR submission granted to 31 August.
ACTION: SAH to write to Aver granting extension, copied to applicant.
9. AOB
eligibility query
ACTION: AVDB to email Working Group setting out the issue and a recommendation on how the
case should be handled — including a consideration of the applicant’s views.
e Part Two progress — SS to update. WG to decide whether draft CRR etc. to be issued before Part
Two
SS and PO met to discuss Part Two on 30 July. SS confirmed that a preliminary draft will be
available this week for confirmation of factual accuracy following which a final draft will be issued for
consideration by the WG by the end of next week with a view to it being finalised and ready for
distribution the following week.
ACTION: SS to send Part Two preliminary draft to PO and JFSA this week.
Secretariat to issue draft CRRs on. lwith a letter explaining
that applicants will have 7 days to comment after Part Two has been provided
(anticipated within the next 10 days).
e Second Sight productivity - BC and SS to update
SS confirmed a continued achievability of producing 3 draft CRRs per week going forward. SS and
PO to put forward a recommendation to the WG on possibilities for grouping cases to facilitate faster
and more efficient report production.
¢ WG noted - letters updating applicants being issued in batches. Advisors have not been copied -
does WG want a letter sent to advisors?
ACTION: Secretariat to notify advisors of applicant update letters.
¢ WG to note - will begin to issue PO reports when this exercise is complete.
« “Chair's mediation test”
Chair confirmed submissions had been received from JFSA and PO and that he will notify the WG
of his decision next week. It was confirmed that this superseded the action from the WG face-to-
face on 10 July requesting submissions on the role of the WG in recommending cases for
mediation.
e Chair raised the fact that the issue of informing the WG of mediation outcomes in a way which
maintains confidentiality appears to be complex than originally envisaged.
ACTION: BC to request paper from CEDR setting out the confidentiality issues and how the WG
might be appropriately “kept in the loop”.
ACTION: Secretariat to schedule next WG call on 28 August (all other business to be conducted
by email unless a call is considered necessary).