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MINUTE
Working Group for the Initial Complaint Review and Case Mediation Scheme
11 September 2014
Teleconference details:
Attendees
Sir Anthony Hooper (Chair)
Alan Bates (JFSA)
Kay Linnell (JFSA)
Ron Warmington (Second Sight)
Chris Holyoak (Second Sight)
Kim Evans (Second Sight)
Chris Aujard (Post Office)
David Oliver (Post Office)
Andy Parsons (Bond Dickinson)
Apologies
Angela Van Den Bogerd (Post Office)
Belinda Crowe (Post Office)
lan Henderson (Second Sight)
Agenda
Standing agenda items
4. New Questionnaire Responses
2. Priority cases
3. Bankruptcy cases
4. Post Office Investigation Progress
5. Cases with Second Sight to review PO investigation reports
6. Cases that Second Sight have reported on
7. Any other queries raised by Applicants / Advisors
8. AOB
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1. New Case Questionnaire Responses
« None yet received from SS.
Case No. Status
M137 PO to confirm due date at next WG Call on 18 September.
2. Priority cases
Case No. I Status
Mo06 Approved for mediation 19 August.
M052 Part Two sent to applicant 26 August. SS Final report due 11 September.
M073 See agenda item 5(ii).
M119 Investigation has been prioritised — report due by 9 October.
M143 Part Two sent to applicant 26 August. SS Final report due 11 September.
ACTION: Secretariat to add M086 to the priority list going forward.
3. Bankruptcy cases
Case No. I Status
M001 Part Two sent to applicant 26 August. SS Final report due 11 September.
Mo15 Final report received 05 September. With WG to decide whether it goes to
mediation.
M019 Part Two sent to applicant 26 August. SS Final report due 11 September.
Draft CRR & Part Two sent to applicant 02 September. Deadline for comments
M029
10 September.
M030 Part Two sent to applicant 26 August. SS Final report due 11 September.
M032 Passed to SS 28 August, Draft CRR due 17 October
M036 PO investigation on-going, report due by 22 September.
Mo69 PO investigation on-going, report due by 10 November.
M081 PO investigation on-going, report due by 8 December.
Mos9 PO investigation on-going, report due by 10 November.
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Case No. I Status
M100 PO investigation on-going, report due by 20 October.
M118 PO investigation on-going, report due by 13 October.
M122 PO investigation on-going, report due by 6 October.
M128 PO investigation on-going, report due by 22 December
M150 PO investigation on-going, report due by 8 December.
ACTION — DO to contact Howe & Co to obtain advisor contact details to pass on to KL to discuss
what is happening with case M036 as she is unable to reach applicant.
4. Post Office Investigation Progress
i) New scheduling to note
POL to update on call
Case No. Date passed to POL I POL planned scheduled delivery date
M070 04 September 01 December
Mo94 04 September 24 November
M142 04 September 17 November
ii) Overdue cases
No cases overdue.
5. Cases with Second Sight to review Post Office Investigation Reports
i) New scheduling to note
Case No. Date passed to SS SS planned scheduled delivery date
Mos9 02 September 24 October
M051 03 September 24 October
M093 03 September 24 October
M071 04 September 31 October
Mo91 05 September 31 October
M040 05 September 31 October
M034 08 September 07 November
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SS confirmed that these dates have been agreed in accordance with their planned delivery schedule of
three Draft CRRs per week.
ii) Overdue cases
Case Date passed to I SS planned scheduled SS revised scheduled delivery
No. ss delivery date date
MO03 8 July 05 September
M017 12 May 05 September
M018 27 May 05 September
M021 8 May 05 September
M073 1 August 05 September
M126 6 June 05 September
e SS confirmed that they got off to a slow start and that the delivery of reports had been impacted by
various decisions relating to Part 2 but that they were delivering 3 reports a week. Now that they have
additional resources they are confident that they can continue to meet the three Draft CRRs per week.
They aim to deliver all of the above overdue cases before the beginning of next week.
ACTION - SS to prepare a report to show that they have been delivering their target of three Draft
CRRs per week and how this will happen going forward at the F2F WG meeting next week.
6. Cases that Second Sight have reported on
Deadline fe final
Case ss draft report eadline for SS final report WG decision Sent to CEDR
No. issued comments completed / due
04 September 11 September
Mo0o1 17 July 2014 2014 2014
04 September 11 September
M002 18 July 2014 2014 2014
: 19 August
Mo06 30 June 2014 05 July 2014 04 August 2014 Mediate 2014
To be discussed
Moog I 28July2014 I 06 August 2014 I 20 August 2014 at the next -
face-to-face
WG meeting
To be discussed
7 August
mo14 I 28 July 2014 (Applicant has 05 September at the next
until 27 August) 2014 face-to-face
e WG meeting
6 August 05 September ernene
Mo15 28 July 2014 (Applicant has is -
until 27 August) 2014 face-to-face
kd WG meeting
04 September 11 September
M019 I 08 August 2014 2014 2014
10 September 17 September
Mo29 27 August 2014 2014 2014 -
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04 September 11 September
M030 31 July 2014 2014 2014 -
04 September 11 September
M035 I 11 August 2014 2014 2014 -
05 September 12 September
M039 I 27 August 2014 2014 2014
04 September 11 September
M052 28 July 2014 2014 2014
Mediate - WG
Mos4 I 29May 2014 06 June 2014 11 June 2014 agreed by -
applying chair’s
new test
To be discussed
M057 I 04July2014 I O1August 2014 I 8 August 2014 I at thenext -
face-to-face
WG meeting
To be discussed
Mo62 I 20June2014 I 22 July 2014 31 July 2014 at the next
face-to-face
WG meeting
04 September 11 September
M066 I 11 August 2014 2014 2014 -
To be discussed
M076 I 06June 2014 17 June 2014 20 June 2014 at the next -
face-to-face
WG meeting
04 September 11 September
M079 I 20 August 2014 2014 2014 -
04 September 11 September
M143 29 July 2014 2014 2014
M054 — Made decision for mediation applying the new test.
SS state that they will aim to complete the Final CRRs for all those that are due before next week’s
Face to Face WG meeting.
There are potentially 16 cases to be discussed in relation to mediation at next week’s Face to Face WG
meeting. In order to reduce this number SAH requests that POL review the cases prior to the meeting
and give their opinion on which of those should be mediated.
ACTION: POL to review all 16 cases by midday on Monday and provide the WG with their views.
POL to provide hard copies of the CQR, Final CRR, POIR and POL comments for each case they
do not recommend for mediation and take to the meeting.
7. Any other queries raised by Applicants / Advisors
Email from Aver re: M119 — was added to priority list last week due to bank interest in outcome of
mediation. Aver state that it would be helpful if SAH could write a projected time line for the case and
write each month to give a progress update.
ACTION — DO to provide updates to Aver for M119 on behalf of SAH.
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8. AOB
Mediation scheme breach of confidentiality — press coverage
CA discussed his email of 10 September in relation to the press coverage on the Part Two report. He
stated that in his view there are two groups of people who could be responsible for the leak, the
applicants or the advisors. CA suggests that if it comes to light that an advisor has leaked the report
then this breach should be reported to their professional body and no funding should be paid to them in
relation to mediation. If it turns out to be an applicant who has leaked the report then we should
reconsider their case in relation to the mediation decision or withdraw their case from the scheme. CA
asked for WG’s feedback the WG agreed this position.
SAH suggested that a letter is written to all applicants and advisors to outline the seriousness of a
breach of confidentiality in relation to the scheme.
ACTION — JFSA to draft a letter which they deem appropriate to be sent to all applicants and advisors
in relation to confidentiality which will be discussed at the F2F WG meeting next week.
JFSA reported rumours from Scheme applicants that Post Office had leaked the Report. CA stated for
the record that Post Office had not leaked the Report.
SS asked if POL’s response to Part 2 is still on track for F2F WG meeting next week. DO confirms in
AVDB's absence that the intention is to issue the response to the WG before next week.
SAH requested that the topic of surpluses on Horizon is added to the F2F WG meeting next week.
ACTION POL to circulate notes on this beforehand.