Strictly Confidential
POST OFFICE LIMITED BOARD
Status Report
POL00027472
POL00027472
No. I REFERENCE ACTION BY WHOM STATUS
1. Ne
1a I October 2013 Consider more radical options post-2015 to drive automation and further reduce I Harry Clarke The CTP programme,
POLB 13/100(d) I the property requirement. together with the Crowns
network team, will review the
post-2015 Crowns strategy
once detailed planning for
FY 14/15 is finalised, and
report back in Q4. An update
will be provided to the
February Board.
1b I October 2013 Provide an update on the development of the Retail Offer available in Crown I Martin George Update to the January Board
POLB 13/100(e) I branches, including the possibility of introducing a third party offer or renting out
the space.
[ (2) Finance
2a I July 2013 Produce analysis to explain economics of the Crown and agents network models I Chris Day Crown Complete (October
POLB 13/48(g) and set up a workshop for those NEDs who would find it helpful. Board).
Agents — date tbd.
2b I October 2013 Provide a detailed report as part of the financial report tracking the second half of I CFO Will be covered in January
POLB 13/106(b) I the year with more detail on costs. Performance Update. Work
ongoing to produce a suitable
tracking report.
2c I October 2013 A detailed budget debate to come to the January Board. CFO An interim view will be
POLB 13/106(f) provided at the January
Board meeting; this will give
as full a picture as possible at
this stage in the budget
process, to be signed off in
March.
2d I November 2013 I Prepare plan for consideration on Operating Model and Strategic Cost I Lesley Sewell The programme team are in
POLB 13/127(c)
Reduction.
the process of being
established, there are high
level time lines and plans
Status Report at 16 January 2014
Alwen Lyons
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being developed and the
intention is to update the
Board with these high level
plans in February. The
programme will then come
back in March to seek
approval to proceed to
market. Several briefing
sessions have taken place
with the ExCo sub group and
Paula Vennells has also been
briefed on progress to date.
2e I November 2013 I Detailed paper on revenue generation, including performance against plan, and I Martin George/ January Board
POLB 13/135(b) I new initiatives. Nick Kennett/
Kevin Gilliland
2f I November 2013 I Include in CFO report revenue position in the current month compared to the I Chris Day January Board
POLB 13/135(c) _I previous month and the effect of the changes on the full year forecast.
3a I September 2013 I Provide a paper for January Board covering the opportunities in the Energy I Martin George March Board
POLB 13/87(e) & I market.
October 2013
POLB 13/104(e)
3b I November 2013 I Produce a 5 and 7 year plan setting out the transformation, highlighting the I Sue Barton January Board
POLB 13/131(c) I milestones and commitments.
4: NESP &T ition,
4a I May 2013 Present the detail of the subpostmaster engagement satisfaction measure when I Kevin Gilliland January Board
POLB 13/33 available.
4b I October 2013 Ensure that the final legal framework agreement with the NFSP includes specific I Sue Barton End January 2014
POLB 13/98(c) termination right
5a I July 2013 report to be provided to ARC explaining how we Belinda To February ARC.
POLB 13/51(g) awarded and managed the contract and include an internal ‘lessons learned’ Crow/Alwen Lyons
September 2013 I review for Project Sparrow.
POLB 13/95(b)
5b I September 2013 I Produce a noting paper to clarify whether any claims on the Business from the I CFO/Alasdair Appropriate notification to
POLB 13/93(b)
Horizon work would be covered by Professional Indemnity or Directors & Officers
insurance and whether we had alerted our underwriters. Ensure that the
appropriate notifications are made.
Marnoch
underwriters has been made.
Work assessing claims is
continuing. This is taking
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Alwen Lyons
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longer than expected due to a
large number of claims from
agents being received on the
deadline date and a view of
the extent of the claims is
now expected by the end of
February.
5c I November 2013 I Consider future approach to prosecutions alongside the improved support I Chris Aujard/ Underway; being led by Hugh
POLB 13/126(e) sub-postmasters. Angela V-D-Bogerd I Flemington
6a I July 2013 Advise Board members of dates of SLT programme and Quarterly Business Alwen Lyons SLT programme — TBC.
POLB 13/48(i) Updates QBU — 2014:
March 5" & 6"
July 23° & 24"
September 17" & 18"
November 19" & 20"
ea
7a_ I November 2013 Provide update of mitigation of risk of delivering poor customer outcomes Chris Aujard/ FS Committee 27 January
POLB 13/128(d) I through FS mis-selling. Nick Kennett
Consider at FS Sub Committee meeting in January.
7b I November 2013 ARC to review the top 6+4 risks at its February meeting. Alasdair Marnoch/ I To February ARC and March
POLB 13/128(f) Include in Board agenda for March meeting. Alwen Lyons Board.
8a I November 2013 I Public Purpose Statement to be submitted to the January Board. Mark Davies To February Board
POLB 13/133(a)
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Alwen Lyons
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