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SCHEDULE I
UPDATED SERVICE DELIVERY FFRAMEWORK
Version History
Version No. Date Comments.
13.0 Added as per CCN1638, Amended as per
CCN1639, CCN1643, CCN1645, CCN1653a
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SCHEDULE I
UPDATED SRVICE DELIVERY FRAMWORK
Schedule I
Updated Service Delivery Framework
‘The Parties have agreed an updated service delivery framework, as is set forth within the parts
of this Schedule I (with each referenced in the format Schedule I[¢]). The terms of all such
parts of this Schedule I shall apply in accordance with the terms set forth therein.
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Schedule [1
Revenue Switch Mechanism
OVERVIEW
Paragraph 4.7 of CCN 1600 set out a joint intention of Post Office and Fujitsu Services to
evolve the Services under this Agreement to reflect Post Office’s changing business
requirements and also in line with new technology.
‘Through a joint initiative, Post Office and Fujitsu Services identified and agreed a number of
areas of this Agreement to be updated and Services to be evolved in line with this joint
intention, such initiative being referred to as “Project Everest”. It is intended that such
updates and evolution will result in a reduction over the Term in the Operational Charges,
In order to implement Project Everest, Fujitsu Services requires Post Office to make certain
financial commitments with respect to the committed spend under the Agreement and Post
Office has agreed to provide such commitments, as specifically described within this Schedule
11 Revenue Switch Mechanism).
DEFINITIONS
“Actual Spend” means the total amount of spend actually agreed and contracted for between
Post Office and Fujitsu Services under this Agreement in respect of:
2.1.1 the Operational Services (including HNG-X Test Infrastructure);
21
the Horizon Software IPR pursuant to Clause 30.19 of the Agreement;
2.1.3 the Core Team;
214 — Trinity 3;
2.1.5 Invest to Save provisions as described in paragraph 17 of Schedule D1; and
2.1.6 any Additional Services (whether under this Agreement or otherwise),
during the Commitment Period. This shall include: (i) all amounts invoiced and paid under
the Agreement; (ii) all amounts invoiced and payable but not yet paid under the Agreement;
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and (iii) all amounts in respect of which Fujitsu Services is entitled to invoice pursuant to the
terms of this Agreement but has not yet done so.
“Additional Services” means any combination of any of the following:
2.2.1 Committed Development Services;
2.2.2 extensions or changes to current Services within the Term of this Agreement but
excluding any extensions or changes or new Services directly related to the current
POLSAP Services, and/or Branch Network Services
evolved and updated services introduced as a result of Project Everest;
2.24 — Programme Spend; and
new Services (whether under this Agreement or otherwise) which Fujitsu Services
has chosen to bid for, to the extent awarded to Fujitsu Services and which are
performed during the Commitment Period, excluding any extensions or changes or
new Services directly related to the current POLSAP Services, and/or Branch
Network Services,
“Committed Development Services” means any Development Services ordered by Post
Office on the basis of a minimum pre-committed spend or capacity in accordance with the
processes and principles contained within Schedule [3 (Digital Development Services).
“Committed Spend” 1
-ans committed total spend under this Agreement for:
24.1 the Operational Services (including HNG-X Test Infrastructure);
24.2 the Horizon Software IPR pursuant to Clause 30.19 of the Agreement;
243 the Core Team
244 — Trinity 3; and
24.5 Invest to Save provisions as described in paragraph 17 of Schedule D1,
in each case during the Commitment Period that would have been payable by Post Office to
Fujitsu Services pursuant to this Agreement but for the implementation of Variabilisation.
“Commitment Period” means the period starting on 1 April 2017 and ending at the end of
the term of this Agreement, as specified in clause 46.1
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“Pivot to Cloud” means the evolution of the Horizon system services and the underlying
infrastructure to the Fujitsu Services KS cloud based hosting environment. For clarity, Pivot
to Cloud is being implemented under two programmes of work, referred to as “Cloud
Enablement” (also known as “KS foundation”) and “Belfast Migration”,
“Programme Spend” means all spend relating to Services relating to the following Post
Office programmes of work: (i) Solar (including Project Mereury); and (ii) Pivot to Cloud
(including costs associated with decommissioning, and remaining payments with respect to
the lease charges for Belfast data centres agreed by Post Office within the Belfast Migration
project) including all Charges for all CTs relating to the same (whether ordered on a
committed basis or time and materials)
“Project Mercury” means the initial iteration of HNGT delivered as part of Solar.
“Solar” means the development of a new version of the Horizon application with a Thin
Client HTMLS browser driven solution delivered from the Fujitsu Services KS cloud that is
capable of offering Post Office products and services from the Post Office Counters and retail
partners.
“Trinity 3” refers to the risk and resilience project relating to the data centre asset refresh for
the Belfast data centre, as is set forth within paragraph 1.2.2 (b) of Schedule E (Termination
and The Exit Plan). For the purposes of assessing Committed Spend, the committed value of
Trinity 3 shall be considered to be £7.5m in 2019/20 and £7.5m in 2020/21
“Variabilisation” means the process by which the parties are agreeing changes to the pricing
model for the Services to a consumption-based, demand-driven, charging mechanism,
including through evolution of the application support, service management and reporting
Services to underpin the move to demand driven charges and which will affect the revised
technology and to support Post Office’s future business strategy, the framework for which is
set out in Schedule 12 (Variabilisation Framework).
COMMITMENT
Post Office shall procure from Fujitsu Services Additional Services that can be compliantly
awarded to Fujitsu Services such that the Actual Spend during the Commitment Period is no
less than the Committed Spend.
‘The Parties agree that, as at 1 April 2017, the Committed Spend, were the Commitment Period
to run from I April 2017 until 31 March 2023, is £195.74m and is made up of the figures set
out in Annex 3 to this Schedule I1 (Revenue Switch Mechanism), it being understood that
(a) the provisions of the Agreement that operate to vary the Charges comprising the
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34
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3.6
3.7
38
Committed Spend will continue to do so (including, but not limited to, indexation and
termination); and (b) in the event that the Commitment Period ends prior to the 31 March
2023, the Committed Spend will be calculated for the shorter period and will also include the
‘Termination Charges calculated in accordance with the Agreement. The parties will monitor
and regularly update the Committed Spend in accordance with Annex 1 to this Schedule I1
(Revenue Switch Mechanism) and the final Committed Spend figure shall only be established
by the parties at the expiry of the Commitment Period.
Where a CT relates to Committed Development Services, all spend under such CT (whether
above or below any commitment therein) shall be included within Actual Spend. In addition,
where any such CT is terminated in advance of its anticipated end date (whether any relevant
commitment has been met or not), all amounts invoiced and paid under such CT shall be
included within Actual Spend.
All Programme Spend from I August 2017 onwards shall be included within Actual Spend.
For the avoidance of doubt, Actual Spend shall not include any amounts relating to any spend
agreed and contracted for between Post Office and Fujitsu Services on an ad hoc, time and
materials basis, save for where such spend forms part of Programme Spend.
Ona six-monthly basis, within the appropriate commercial governance forum, the parties shall
review Actual Spend to date and the Committed Spend in accordance with Annex 1 to this
Schedule 11 (Revenue Switch Mechanism). Notwithstanding any such review of Actual
Spend, Post Office's success in procuring Additional Services to meet the requirements of
paragraph 3.1 shall only be finally assessed at the end of the Commitment Period.
No later than 3 months prior to the start of the final 12-month period of the Commitment
Period, Post Office and Fujitsu Services shall meet at an executive level to assess whether
Actual Spend is likely to meet Committed Spend by the end of the Committed Period and
agree any relevant actions that may be required.
In the event that at the end of the Commitment Period the Actual Spend does not exceed the
Committed Spend, the matter shall be escalated between the parties to the appropriate
governance forum involving attendees at the most senior level for both Post Office and Fujitsu
Services for consideration and agreement as to any relevant actions that may be required to
bridge the gap between the Actual Spend and Committed Spend. If following such escalation,
no resolution is agreed between the parties within 30 days from the date of such escalation,
Fujitsu Services shall have the right to invoice the Post Office for the difference between the
‘Committed Spend and the Actual Spend and the Post Office shall pay that invoiced amount
in accordance with the payment timescales set out within Schedule D2 (Ordering, Invoicing
and Payment).
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3.9
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‘There may be circumstances where Fujitsu Services chooses not to bid for a new service
(including, but not limited to, where the required service is predominantly for pass-through
third party goods or services). To the extent that the parties agree that it would make strategic
sense for Fujitsu Services to provide these new services the parties shall, acting reasonably,
agree the extent to which the spend on such new services shall be included within Act
Spend. By way of example, this may involve splitting the new services into multiple CTs or
service lines to isolate the pass-through costs from spend on Fujitsu Services’ resources.
WORKED EXAMPLES
Annex 2 contains various worked examples of the operation of this Schedule I] (Revenue
Switch Mechanism).
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ANNEX 1
Key Principles for Review Process
Part A — Committed Spend Review
‘The Parties agree that the Committed Spend will be reviewed and revised, using the
mechanisms in the Agreement, for the purposes of tracking Actual Spend at the end of the
‘Commitment Period against the Committed Spend,
Part B — ‘Tracking Actual Spend and Forecast
For the purposes of Paragraph 3.6 of this Schedule Il (Revenue Switch Mechanism) the first
review shall take place before 31 May, 2018.
2. Each review shall:
a, agree the values to be included in the Actual Spend in terms of each of the categories
detailed in paragraph 2.2 of this Schedule I1 (Revenue Switch Mechanism); and
b. escalate any unresolved items to the executive governance forum.
3. The parties shall record in the minutes of the executive governance forum the agreed Actual
Spend total for each review period.
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ANNEX 2
Worked Examples
Example 1
In Year X the Committed Spend for the period is £31m including indexation adjustment for BAU and
‘Test Rigs, and £7.5m for Trinity projects. ‘Through Everest the projected spend is as follows:
1. Horizon Agreement for year x has Operational Services (BAU)
a. fixed price component of £15m
b. variable price estimate of £12m
2. DDS and Core teams has
a. Fixed price of £4m
b. DDS capacity order for the year is £5m for 100 sprint resource units
3. Belfast Migration spend is forecast to be £5m.
4, During the year the DDS through governance the following changes are made
a. Capacity reduced and used to 90 sprint resource units
b. POL orders 50 days call off consultancy to support as hoe requirements of which 30
days are used
©. Changes to Belfast solution which simplifies the migration and reduces spend by £1m
4. Additional resources are required from Japan for Belfast Migration and ordered on a
time and material (T&M) basis at an estimated cost of £500k.
5. Consumed resource units for the year are
a. BAU variable £12.5m
b. DDS Resource Units £ 4.5m
¢. Belfast main contract £ 4.0m
4. Belfast Japan £ 03m
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‘The annual review would therefore confirm the following:
6. Committed Spend for the year is
a, BAU&TestRigs £310
b. Trinity projects £15
£38,5m
7. Actual Spend for the purposes of calculation are
a, BAU fixed £15.0
b. BAU Variable £125
©. DDS & Core Fixed £ 4.0
d. DDS Resource Units £ 4.5
©. Programme Spend £43
£39.5m
Notes to accompany worked example 1:
‘The Belfast Japan time and material charges are included in the Actual Spend because all of
Belfast Migration is included in the definition of Programme Spend. Accommodation and agree
travel expenses would not be included in the Actual Spend.
Notwithstanding paragraph 3.6 of Schedule I1 (Revenue Switch Mechanism), although reviewed
on a sixth monthly basis for convenience, the ultimate assessment of whether Actual Spend
exceeds the Committed Spend shall be undertaken at the end of the Commitment Period and
accordingly there is no consequence should Actual Spend fail to exceed Committed Spend in
respect of any given year.
Example 2
‘The scenario is as per Example I with the following additions.
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1. Post Office awards a new Service to Fujitsu Services under the Agreement of an estimated
£1m per annum starting at the beginning of year x, priced 100% on a variable Resource Unit
cost of £500.
2. Post Office places multiple CT's during the year of £3m on a T&M basis.
3. Post Office places new project (Project Calculus) with Fujitsu Services at the start of the year
for £2m for a specified mix of skills. Project Calculus is outside of the definition of
Programme Spend. This is placed as follows
a, £1.5m for fixed capacity order billed on T&M basis
b. £0.5masa capped T&M.
4, Atthe year end the utilisation was
a. New Service Resource Units is 1800 = £0.9m
b. Project Calculus capacity (increased through governance) £1.6m
¢. Project Calculus T&M £0.3m
5. The impact on the Actual Spend for calculation purposes is,
a, Existing Actual Spend as per example 1 £39.5m
b. Service Resource Units £ 0.9m
¢. Project Calculus (capacity CT only) £ 1.6m
£42.0m
Notes to accompany worked example 2:
Project Calculus charges ean only be included in the Actual Spend when it is ordered within the
definition of Committed Development Services (i.e. only those ordered under the CT for
capacity). ‘The time and material charges are excluded in the Actual Spend because the
Development Services ordered by Post Office do not qualify as Additional Services as defined
above. In summary:
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All time and material resource under Programme Spend as defined in 2.6 above are
included in Actual Spend (example 1 ~ Belfast Japan).
Other time and material charges not invoiced under a capacity CT are excluded from
‘Actual Spend.
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ANNEX 3
Initial Calculation of Committed Spend
2017/18 2018/19 2019/20 2020/21 2021/22 2022/23 Total
Z £m £m £m £m im £m £m
FO Run 25.0 26.0 267 267 267 267 157.9
Invest to Save Credit AG be 13 13 18 13 32
Total FO Run Incl. 128 Credit 23.4 25.2 25.6 25.4 25.2 24.8 149.7
Core Team 28 29 30 30 30 3.0 17.7
Horizon Tech Refresh - - 80 80 . : 16.0
IP Licensing - - ' - 5 10.0 40.0
Invest to Save 39 0.0 06 - 5 2 3.9
Total (excl, Test Rigs) 30.4 28.1 36.6 36.4 28.2 378 197.2
HNG-X Test Infrastructure 23 23 10 10 10 10 86
[Total (Incl. Test Rigs) cr 584 oe ar mei ae ‘ae Commented [AHi]: Table updated as per CCN1053a___—)
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FO RGR 24.90 2440, 2 22.90 22.60 22.60, 4b o
Horizonteeh +50 T50 15.00,
Refresh
Total 29.00 28.50 35.20 34.00 ISA 3540, AS7.S0.
EE eee eee
Infrastractare
betal Sh A109 Md Ha 2632 Soak V9RT4
incl, Test Ri
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Committed Spend = £206195.7-4m for full term of the Horizon Agreement, calculated as at 1 April 20197
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Schedule 12
Variabilisation Framework
a VARIABILISATION APPROACH
1.1 Variabilisation Principles
Lid
113
Ld
11S
1.1.6
LT
“Variabilisation” refers to the process of changing the pricing model for
the Services to a consumption-based, demand-driven charging
mechanism, including through evolution of the application support,
service management and reporting Services to underpin the move to
demand-driven charges through a revision of technology and to support
Post Office’s future business strategy.
The baseline for the purposes of assessing the success of Variabilisation
is the total 2017/18 Service Charges for the Operational Services plus
HING-X Test Infrastructure, being £27.24m (the “Baseline”) (established.
in accordance with Annex 1).
Through following the process of Variabilisation as described within this
Schedule, the parties aim to move Operational Services plus HNG-X Test
Infrastructure, the Charges for which represent, during 2017/18, at least
50% of the Baseline, to a consumption-based or demand-driven charging
mechanism (the “Variabilisation Goal”)
The parties will aim to achieve the Variabilisation Goal through an open
and transparent joint process. Variabilisation shall be completed by 31
March 2020 (“Variabilisation Completion”),
The parties will, through the relevant joint governance forums, agree a
rolling six-monthly plan, detailing the intended Variabilisation activities
to be undertaken by the parties during such period.
The achieved percentage of Variabilised Services (defined below) as
against the Variabilisation Goal shall be regularly assessed by the parties
within the relevant governance forum and ultimately upon Variabilisation
Completion. A worked example of how this achieved percentage is
calculated is included at Annex 2 of this Schedule 12 (Variabilisation
Framework).
Where any Variabilised Service is charged on the basis of consumption
but for reasons of service continuity, protection, financial reasons or
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otherwise, Post Office agrees to a minimum quantity of consumed units,
the entire spend on such Variabilised Service shall be considered
“variable” for the purposes of assessing the achieved percentage of
Variabilised Services against the Variabilisation Goal.
1.2 Variabilisation Framework and Candidates
12.1
Within this Schedule, a “Resource Unit” shall refer to any unit of
consumption for an element of a Variabilised Service as may be agreed
between the parties
Certain elements of the Services may be provided on the basis of specific
activities and responsibilities which are Variabilised such that the
consumption of such elements by Post Office is measured on a Resource
Unit basis. The provision of such Variabilised Services shall be
undertaken on the basis of this Schedule I2 (the "Variabilisation
Framework"). Together, those elements of the Services delivered on a
Variabilised basis under this Variabilisation Framework shall be the
"Variabilised Services"
As part of Variabilisation, the parties shall jointly identify candidate
elements of the Services to be delivered as a Variabilised Service (each
being a "Variabilisation Candidate"). Each Variabilisation Candidate
shall be described in writing, with such written proposal to include:
1.2.3.1 a summary of the Variabilisation Candidate;
12
2 details of the specific Services that are within the scope of
such Variabilisation Candidate (including describing in
appropriate detail the changes proposed to the existing
Services);
1.2.3.3. any transition or implementation activities that may be
required to deliver the Variabilised Service (including any
proposed charges relating to the same);
1.2.3.4 details of the underlying Resource Unit by which the
Variabilisation Candidate shall be charged to Post Office
(with such Resource Unit meeting the characteristics set out
within paragraph 1.3 below); and
123.5 a pricing proposal for the underlying Resource Unit for the
Variabilisation Candidate.
Each party shall provide the other with reasonable support and assistance
as may be required to establish and document each Variabilisation
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Candidate. This may include appropriate workshops and other assistance
with discovery and establishment of appropriate Resource Units.
1.2.5 Where the parties agree a Variabilisation Candidate, the Parties shall
document in writing such Variabilisation Candidate through the execution
of a CCN (each a “Variabilisation CCN”). For the avoidance of doubt:
1.2.5.1
1.2.5.2
each Variabilisation CCN shall include: (i) all relevant
changes to the Services; (ii) all relevant changes to the
provisions of this Agreement relating to the Charges for the
Services to include the agreed charge per Resource Unit and
other associated Resource Unit details relating to the
Variabilisation Candidate; and (iii) any other required
changes to the Agreement; and
where a Variabilisation Candidate requires transition or
implementation activities in order to deliver the Variabilised
Services, the parties will execute an appropriate CT where
necessary.
12.6 The parties acknowledge that:
1.2.6.1
standard commodity-based services provided by Fujitsu
Services may meet the requirements of Variabilisation using
the standard pricing mechanisms for such services;
not all elements of the Services or components of the pricing
mechanism may be suitable to move to a demand-driven
model; and
protection and surety of the Horizon system may require a
form of minimum consumption commitment from Post
Office to enable Fujitsu Services to meet the service levels
and obligations in this Agreement, both current and as may
be varied. Notwithstanding this, such minimum commitment
should be with reference to a minimum number of Resource
Units, rather than minimum spend.
13 Resource Unit Characteristics
All Resource Units will have the following characteristics:
13.1 consumable on a variable basis by Post Office based on actual demand;
13.2 sufficiently granular so as to be truly flexible such that the number of
resource units consumed changes meaningfully with an increase or
decrease in consumption (for example, if Post Office requires an activity
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to be performed by Fujitsu Services 100 times, a Resource Unit for the
single activity, with the task charged as 100 Resource Units, would meet
this requirement, whereas a Resource Unit for the activity to be performed
100 times, with the task charged as 1 Resource Unit, would not);
capable of tangible, individual and objective measurement;
wherever possible, aligned with an industry-standard definition of the
applicable Resource Unit;
individually priced with a clear and objective adjustment mechanism for
changes in consumption; and
accompanied by clear, agreed factors which qualify an activity as meeting
any size qualification which may apply to the Resource Unit (for example,
the factors that establish the Resource Unit as being "small" or "large" or
“simple” or “complex”)
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Annex 1
Baseline Figure
FO Run 24.90
Test Rigs 2.34
Total 2724
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Annex 2
Worked Examples
Calculation of like-for-like service charges
The following hypothetical example assumes that all transitional programmes have
completed across each Service line. The revised split of operational costs are as follows:
1, Data Centre Operations and Central Networks - calculated on a like for like basis within
the Pivot to Cloud project
a, Fixed price element £4.0m
b, Minimum Resource Unit value £2.0m
©. Like for like other variable Resource Units £1.5m
d. Total £7.5m
2
Third and Fourth line support (excluding any impact of creating of OpEx to Capex)
a, Fixed price element £3.5m
b, Minimum Resource Unit value £2.0m
¢. Like for Like variable Resource Units £2.8m
4d. Total £8.3m
Service & Security Management (£6.5m)
a, Fixed price element £3.0m
b. Like for like variable Resource Units £2.8m
. Total £5.8m
4, Test Rigs
a, Fixed Price Element £0.5m
b. Minimum Resource Units £1.8m
. Total £2.3m
5. Summing the above totals, the total cost of like for like Operational Services and HNG-
X Test Infrastructure post-Variabilisation is therefore £23.9m
Calculation of achieved Variabilisation percentage is as follows:
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6. Minimum Resource Units and variable Resource Units
a, Data Centre Ops and Central Networks
b. Third and Fourth Line Support
©. Service & Security Management
d. Test Rigs
¢. Total charges from variable Resource Units
7. Variabilisation Achieved
a, £12.9m of the total £23.9m is charged on a variable basis
b. The Variabilisation achieved is therefore 12.9 / 23.9 = 54%.
Note to accompany the Worked Examples
£3.5m
£4.8m
£2.8m
£1.8m
£12.9m
The approach adopted above is to base the calculation on a like for like service obligations.
Thus in the example the numbers reflect a hypothetical saving as a result of the revised
operating model and new technology. ‘This equates to baseline number pre-variabilisation
of £3.34m.
For the purposes of this illustrative example a hypothetical split of Operational Charges has
been used.
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‘Commented [Fujitsu2]: Added as per CCN ]
Replaced by CCN1642,
‘Commented [AH3R2]: I have deleted the entirety of these
ages as they are created as separate additional Schedules
for v13.
Ba salads dat eens 7 hits obliga!
” 4 fchangs Huciedt
Anes iu lecnle-to-edilile Raisins Gertioert alae
As-at26 March 2018 the pai ri " bb Ha
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= aeseinelntead ere d
Investigation-and-Iden .
develop an alternate model which drives continuous improvement and increased-value;
Sched:
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Sched:
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Appendix
Zz eer
Examples-of areas-that the parties will consider:
" eceennia cas ener
Post Officeto-edi — af dents f eh
Gimmamwisinn teas ee es
ice disap ata sited 4a Sha
‘a lent E ied sents shoes
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SCHEDULEIZ __-(Commented [Fujitsu4]: Added as per CON1642 3)
APPLICATION SUPPORT AND MAINTENANCE
‘Schedule-12-4
ovine Desist
‘The panties shall review the contents of CCDs SVM/SDM/SD/0004 and.
SVM/SDM/SD/0005 (and the relevant provisions relating to the Reference Data
Management Service described within SVM/SDM/SD/0043} and agree a revised Service
Description for Appl FL and Maintenance services. The parties shaltseek
August 2018 (‘Revised ASM Service").
The follos i shall apply from 4 July 2048 up to the affective date of the
asad acetate
In the interim period and until such subsequent CCN is agreed, the parties agree
that ki oF. and- Maintenance
AGA tSarios lnccocrd "
and SVM/SDM/SD/0005 (and the relevant provisions relating to the Reference
Data Management Service described within SVM/SDM/SD/0013) in respect of
hich-the- ded rol ASM undertake this work (the ch: for
ich: toutin Annex B- tional Ch
narges Table_under the Reference.
Data Mans Ni Service row) to Schedule D4 (Charges) (“Existing CCDs"), but
with the following oh: applied-ac-set-out-withie- the ‘proviione ct
Post Office and Fulite WN create a-mandaton Bi Imepact
CBIF") as a weekly ting which will have_as-its agenda_and_the Terms_of
Reference the items set out in Appendix A to this Schedule.
‘The parties shall review the contents of Appendix A and shall agree any required
iedates together with amended meeting attendese-and-terme-of reference-for-the
BIF Until such time as the formal BIE meeting is seded by a CCN. th
provisions shall continue to apply.
Fujitsu. ill. -alLincidents with to Bi Capabilities and
‘Support Facilities and associated POL Service T) dless of Severity Level)
from-the Rost Office third part tearator,
Where a Problem exists as a result of an Incident, all Severity 1 and 2 Problems will
b cd rd ith the Existing CCDs but with to Probl
ating to- ity 3-oF 4 Fulltsu Services shall notify the Post Office and-aain its
consent to fix the Problem. Post Office shall provide its consent or rejection to such
focwithin 42) bs aveteh BIE meeting The Demand Rk Fi
will then prioritise the fix and echedule-a suitable timeframe for the fix.
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— Notwithstanding paragraph 4.4, where Fuliteu- Services reasonably determines that
a atel eae ea ialiccalad Hortense ity 3 should hi
b ity iy-2), Fujitsu Services shall-be-eniitled o fix that Problem
Fut Fall info Post Office of tile fact al ine ned BIE.
Fultie i-eisk 16 Werth bande ndsants Salle wae Raves:
caused as a result of a known Problem. In the event that, despite the Post Office
i rari ‘= fase Gees
—Allncidente shall be managed. rdance-with the ASM Service— Where the
Pisuost ae aeted hedule—13_(Digital_Development —-
tesolution of the Problem shall be _ sed to the DDS Standing Platform Team as a
hs For_the-aveidance-of doub!_while!_the ASM Service-shall_be
neible—for_management—of_the—incident—and. jated—Problem—the
responsibilities for resolution remains within the DDS Standing Platform Team.
Fujitsu Services and Rost Office will work collaboratively together to minimise any
te to the delivery of the service. These lnctudl ing the Post Office
R ibilties eet-out in Appendix 8. Where there ic-a material impact 1o-the service
a. service improvement / initiative will be inoepted, and the matter shall be escalated to
the Director of the ClO The contents of Appendix B-shall- be reviewed
annually and updated accordingly.
Definitions
ASM Meane- Application Support and Maintenance
Capital Brojects “work agreed by the partioe which oan bo undelakon Sy
igee Dovel ¢ Capac Si 2 to-which Post
Office can be capitalised
Dosbanee _ameee
my R ties have aareed should be -d to undertake Capital
Projects.
Known Error Log means a single electronic record maintained by Fujitsu Services:
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Minimurs Evia a tai ad oder oe RL P ary
Set Incident, as agreed from time to time between the parties
Problem 2 Problem-is an application related issue being the root cause of
gone or many Incidents
jncidersk Sr unplanned inteeuplionto Busines Capabiiies and "
Facilities and associated ROL Service Types or failure of a
component of any of the above.
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Appendix A
Business Impact Forum
Objectives:
The purpose of the forum isto:
——Decie th ityfoush npact-and-priority-of Problems (and-decidl
Whether a ficis to be made).
ai a Sisal to oe Pcklairla seg aa aNairianh Genta: ek eal releases
implementation costs.
—-Aseese the impact.of. deployment considering ho sea Rreat ts beviapioved
ee ae ee ee + quality) that willbe
ft of the of its deliverables.
A he risk to th 6 business objectives of the release that will deliver
the fix io the ive environment
A swhathor-a-workaround,-It-ascoptablo-Le—net ieing-the-integrit
availability and security of Horizon, is a more cost effective solution than the actual
Liaise with the Demand Planning Forum to schedule any approved fixes.
mprising
and Fujitsu Services. The freq fF BIF is weekly.
—-Anagenda including the list of Probleme to be discussed will be-sent with a-calendar
ii ien oilers iF dacialsitsirad ginal be-disld aed eile adil
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The following list are examples of the Post Office R bilities which will support Fuiit
freeing up Development Capacity Ri 1nd-help tealise the optimisation
and cost savings initiatives. This list shall be reviewed annually to add or remove as
ap) bee A alin to ther oie hich are-affecting ASMAME
Post Office shall.
the Post Office third part egrator understands the ASM Service
paundie uaacteed! so beh argure Gat ons AGIA To
Post Office. Fults to-r06aWve. 20-16 ASM.
that ite Branch Post_Mast to thei bligat th
ide Fulite ee
sos tive Pst. Otten tied warty saareisee uel Dat ih
within thie ASM. Descriptio ined;
uli
ensure the Post Office third party service integrator provides information relating to
each Incident as defined in the Minimum Evidence Seto
manner (relevant to the associated severity of the Incident) when requested and
determined by Fujitsu Services as reasonably necessary; to facilitate the Incident
Fesolution,
__provide-sutficiently-ekilled yho—can_attend_ the -BIF_and_who-are
6-10 make desis to- whether such Incidents of Rroblerme shouldbe
fesolved;
cid_ta alia aia iG SaRianal eienAalS ie
aaa ueshane Tae he -tncidont wil =
to-the Post Office third park sai iuior-orid avy inaident MarecerienL SLITS:
Hall sic appl URUSUGK 4 Sie nasraaioe Hae ded
agree to formall ‘in_a Known Error Log (KEL), where Post Office has
deckied-not-4o-procsed-with-a foc 4or-any-Ineldent-or- Problom-and-to-share-euels
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Fullteu_ServicesASM Incident man systems via_the Incident
‘Management tool used by the parties:
that-an pdated- KEL tod-by Ful en
mailto the Post Office third part tearat
the Soverlly-of the Problom following recoipt by the Post Offloe-thied-part
integrator;
that-th hip-and. Y-of-all Incidents remaine-with the Rost
Office third. party service intearator. The Post Office third party service integrator will
the interface with Users-and-be- nsible-for-all_communication with that
Usee
ee a iders-to-which the ASM
interfe obliging such third_parties_to_respond_to Fujiisu-Services_in_a_timely.
‘manner (relevant to the associated severity of the Incident) where Fujitsu Services
bh der incident
tain thes M " M i iniaraion te
Maree i isionof-the -HNG-X—Test
inrastructure anil Joud platform is avallable}.as thie ASM aan
7" F-snireapeae bel aceon
provision_of a tative_test_system which simulates the live Operational
lable to the Incident Service described above} to allow-the reproduction.
of Incidents (that can be replicated) and the testing of workarounds.
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Scheduleli2.2 __--(Commented [Fujitsu5]: Added as per CCn1642 )
—_—— CHARGES,
The Charges for the Applicat and Maintenance S. ty i"
if Svarigs det: Hart il ak osioal ae an iiss
Sched DE
Tire Sullootag ee" Veo
‘ia bs i eee Cred ne tee eee
muunaged ay part-of the overall monthh Jor the Operational
Charges and is-exeluded from-the-above-values:
the Restruct Sharges_and_Committed-Savings (each_as defined
Selah alisil Gaaestied nad a:
the Che eee ee ee ot iit Sa
Dizand
ee ee th Schedule-D2-paragraph
OMMITTED SAVING:
—_1n-consideration-tor Post Office agreeing to-pay the R Charges-(as
leftard “babow) ia-0il tse: Caarsien-sabeered raph-1.1,-abe
RB Secvivec_siail th ‘ i Mi
‘Service including through:
ee eee ee ee oe
in-order_to-transition- to-and-deli of revised_Application Support-and
Tis Coniiditiied Savinae shall epphies'the Cla th effect Gom-1-Apsil201
The“Ri ee
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Date——of I 30September-2018 I 30June 2019.
Payment
Gharge $2,000,000 £1,000.000
The “Committed Savings” shall be as foll
Year 2018/19 2019/20 2020/21, 2021/22 203
Py
Tin aia ial i Rie Tina ia
R i schslvsee-ahall te tieowie
5B Jentif idel 1B
high. \dditional_resources—otherthan_the Development
Reesinoeasil 0 ee ee er
ree Lilleand ‘lable for-th fi
Eis Cavital Deojestatus €
Us deserved in paragraphs 37 and 3.8 beh
Sevi 5 R it net beontadi ave
r jadi eaten Cnpalalaiy Wh 4
fixe Capital ‘Dicjeot-aittwaties 62 tus Deval Gasaeite BD thi
(Gageabs tet Wei alta Sebadoh Eolloveieie Fail
senior project management:
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The number of FEES. " ee ee
Cher se asreed and erdered boast Oftiveand Pelion sath
Theme: ig ta aie a ie bie tis aaa wes carro seaad
a ee
dicated arava £ 10% unless the FTEs drops te below-4
hhich-caseth shall agree the updated discount levels
Tact ek te metsnse willie tie avi Wee Silas th
ther or both-of th h th naman stiente
Post Office Service Di dthe Post Office shall have the sigh rm
£10,000-of tecter-capecity-per-month-within-the Copability Wi 4.
another: ided-that-this-has-been-seoped-and-agreed-in-advance-ofthe
‘a in-which th . "i wre deter shin
he Capability Wenp-which-th fives Scoot in sulle dO sata
Se-dentuans satiate Sarre rer SS eee
folk th Post Of i Ped ropeation ott ri
ide-a certain amount of resources that can be reallocated for Capital Project
h £ Tasidente-affeoting 3 "i 4Probl rm
Sea dk sia £ nt ieee fh
» ed-f h +P Pia J
falda ar cblencei Post Office and Fi = rm
besdlined’S i ok e h-del "
Capital Project that arise. mn tof such resources being removed
‘from the Capital Project
Ly jotot: fae Cena Deen Baie dial ape sise
a th-the-CI Fae Resales
oto SS re ee ty-ckilled
besieged 45-50 ane i
Inoid sa Picton and fe 2 Capital P
Th nl Torre forth 1d Capital P Linolade-th "
Seca? dave tila sd 4s Bs ativenad aie Deel
R dshich-additional gail geed io betmided Chaat Voatre
mints aes
me tases
aiionalssnoun
Dessase aid oy foe-ty £
ht Ib ea a a ee
Re grade that has been-consumed b> ath
C Ey oorvtien in: Castinl Dootrie he tiile ind ie ail gal"
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Gamtied: ets Soa ea ‘hal
Devel 5 R ditshall-be al fe
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__-- (Commented [Fujitsu6}: Added as per CON1643 )
Paragraph 19-0f the MOU-outlined-dh . ntaaan
d- for Kujiteu Services to-establish-a Fujitsu Services-led-agile
software-delivery-capability- (the “Digital Development-Services”-or “DDS:
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Agile Methodology-means the: and standards ferred-to-by
‘paragraph-O:
Agreed—Metries—means—the—metries d_to— in Part-2-of- din
(Governance):
Business Case of each Product document d-by Post
st dance with its internal and that builds
the Produat V (a oa th
il Sacovendine tie Drotuel: titan Sle al inienail ls bernie onil
financial return on investment:
Collaboration Feehnol iole-audio and vid Herencing
fasilities-bot he-Post-Office-and-F h-the-abili fi
sefeenss
ily Stand Up means a meeting of
int Team on each Busines: durit
he DDS Ti r peeled of leave-agresd by the: disouses
Haske Jeted-on-the- Business Di tis 10 be-completed-on-the
gurrent Busines Days and (iii} any impediment Jy aflecting atainment
DDS.Commencement Date means I August 2018:
BDS-Serviee Review means th ting deseribed-under_the heading DDS
DDS-Term means the period of time from-the DDS C E ren
Mareh 2023;
DDS-Fools means the tools listed dix 6 (Tool ther-with any other
PN ar Te ree aad teenie
inthe Product Overview Document:
Definition of Don Lany Sprint R th et
di 24Ds D, i aur ansralldnal sucht
peaewed by dy iy » fall Bie Gun-moadill
Definition-of Ready-has_the-meaning-given-in-paragraph-1.11-of Appendix
site Methodology y:
Delivered Sprint Requirement means-a Sprint Requirement that is Accepted:
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‘Demand—Korecast—means—the—overall_forecastof demand forthe Digital
Devalowmant Seed Juding-details ofall Brod: 1 DDS:
Post Office DDS Locations. the UK offices wh Jement-of the DDS
is-performed by Fujitsu Services.—bei 101 Finsbury PavementLondon,
EC2A-IRS;-(ii) Finsbury Dials, 20 Finsbury Street, London-EC2Y-9AQ+and-Gii)
4 Middle Pavement, The Pavements, Chesterfield, S40 1PA;
hier J 1H £508 folic ais
Sees fl Salapeeaed Sharebee Sscase,
Prvlaniediev hart eh i3-0F Apoondin-t-Cipi
Product Initiats he (niin aed
he Produet O: he Product O: Sivan
Product Roadm: hed .d-per- Product which sets out the
ies Ge Bis Teetiael inidting the Picken i tacihsinece tin and
Product Delivery Manager-has th aph 4.7;
Prods Oravine Dewees tie Kena oe oe Daa Y h
r the Rek aT dis intended. adel
Sree esas Teens DISS
Product Owner has the meaning yaragraph 4-1
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Deadaat a Sa ee
Reference User- Stories means the library of reference User Stories maintained
Fijian Seaniise and vecieid.and-aiha ardent sanioaaae
pe sae Tuan bead -siaad sad allo a'taacbar ot Ste DI
" th the Estimating Methodol i ask naale Th
i ag he justif forth
eect Suer Demis Hocated-and-foll meapeton
is haeabee SESiaseD sual J aed asl Tie
Release-means-a-coll Delivered R. that have be
d-by-the Product Owner forrelea he ment in- accordance
Rieeirresues ee ied by Post Office
the h and release for the. dar Product in-accordance with
Release Plan ee inaned asledalese ntaasasiorthetatl bei
entironments
Relief Event. Sailure-by Dost-O85 siti seleveti
aiae Regatenariant: J qiuaeteticets i elo
life that the Brod wee thine th
Post Office environment;
Softw: he sof be deskiseed sande Ede Stadia 8 Loita
men Gas " de-of the Soft hioh-it-s0k "
Jan hich the-sefiy gether with all related flowcharts
andtechnical decuments—all-of a level suffie Jale-the Post Othice”
Givelosaieataaniadl tc-andawtand Ueedup aad saisiatetasoee
Sprint pe evita £the DD!
hy p43 of din 1-CAgil
Sa Ewick: th ey cranes
R Kista lls HieinasiaseoF Uh
iets aus
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any hhore-the-number-of achieved User Jess-than-the
ae ETT tae ae
Sched:
fan i the dependen <i between the Product Owner
ad ew Dhodont Dalia Naas th —
- i:spansaratth'1 V4 of Appendix: (Agile Mothodal
‘Sprint_Funetionalityhas-the-meanis paragraph 1-19 -of Appendix +
Sprint Planning Meeting -has-th rs raph 113 of A
Sprint Requirement-has-th : 1.13.7 of Appendix}
Sprint-Ret ive eosin tates h1.27 of
Sprint Review Meeting has the raph 123 of Appendas
Sprint Team he Py in the S described Gt
Standard Sprint Team Structure has the meanin: 6-4
tne Reta Sf. £ the off sod f bation ot
each_User 1o-be-estimated_by the ‘Feam_in-accordanee_with the
1 ohs-17-and-117 of. dix 1(Agile Methodok
Aransition Dependencies 1. Post Office depend shich th
aesfil-soeiol €-the-tran thin-CT2609-ara
lopesiliats licitly identified within—the CT 2609 as —Past—Ofia
Teast paras in asta oF he CF-2600-and
User S = iunioal-d — nits a
Post Offi cre, Eilinnctine itundod
& performai H+ HRCA tHirements—and
other chara fhe Sef the Sof
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+ [ Formatted: Outline numbered + Level: 2 + Numbering Style:
+ Aligned at: 0° + Tab after: 0.59" + Indent at:
The Oversight Roles
Bach 1) eovide-the-oversiaht-rolee-detailed tn h_4to-enables —{ For Outiine numbered + Level: 3 + Numbering Style:
4, 2,3, «. + Aligned at; 0" + Tab after: 0.59" + Indent at:
0.59"
ight-sol setatiat
UX. Post Office.
Product Delivery Manager (Fujitsu Services role)-and
es seneeiae nie ts
—_— environment and configuration engineering:
—— GHED automation engineering;
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The wal: ee Te
Sprint Te (hall ioe-tedared be Boa Oy
The-Charges-fe rinses ¥
The Delivery Lead -shall ki
cere a
ee
Sue Oiee-tiaill Test Mon:
bi elie Ste
Ki hall “<pps-4
bil adi 3-(P,
K S eal aeetat ae peel
ina bil kop
5 hall Release
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The parties may agree jointly to-ap; agile coach-and-where this is the case
the parties shall-fund this resouree by them-with th m b
pede aot dslethat thoes daciiatlaiatel Sane
tetas balts deanect —
Location
Post Office agrees that the individuals fulfilling the Standard-Sprint Team rol
e- Gaseld =x iliSnenlneal Ea SE or I
including outside the UK provided that services:
m aii siren thin —F eartiad
vs Team-with Collab Talat th
ensures_that individuals are-able-to_workefficiently_and_effectiveh
aeross such locations: and
-ensures_that_there_is _no_compromise—in—quality of the Digital
Development Services where rok " Pear fulfilled
aaa: Senrion "1 dalvering Digital
Development Services from outside the United Kingd ensures
that_Rost_Offioe—ha i, esteieeen ot 5S =
5. Satis tata ithe betcleven ta
ided-the antl ied ts
Eujitsu Services by Post Office:
Silicea tall boidiadli awessscl hin Post OF Hed: Post Ott
isl) sere Gis Sactne Coann-aeith-Catlols ‘Teoliacloay Goat ans hat
belidiews tt desi denllycand-sltectost hd
EY PERSONNEL
Th rv0-that-the folk les Sill ba He Parerscasll Siti
of Clause-41-of the Agreement:
—— Product Delivery Manager:
——— pS Leadand
—— Architect Owner:
SPRINT TRAM STRUCTURE
The fall hall-be-the standard. rm eam Standard Sprint
Foams =
——1SenumMaster:
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——— Lech Lead:
each—of which shall have the. bale us oes
Participants).
The. dindiedeeenl hs tbensitt-of uandaedl
th saeieaned tal the Digital Devel Senvieas 5 alg
the Product Initiation phas any-oth wereed-by the Digital Demand
Ke Saad Jeast-90-devs 4 eactciel
fie so-sial Retandiad of smmdaedateoot
earn Dose Oitowaal ie seule Pmatls
Standard Sprint Team S ea a
tional tance be tandard Sprint Team Structure and
standard size of Sprint Team cannotaccommodate the Sprints i
an alternative structure fora Sprint Team for Product that differs
Sve the S teidard Socal Tae, tio rn
oa aiccaed setae 05S uae lis iad act
esate Sate "Tanaanidd abet sbealare slesticae
Wie Dae Peint—All seule’ — allen ide
sits Si er peas etl Salina V0
aaa g el wnat wise sinall
decreased (for example a larger we of a smaller team
n t_rather than develooment bot
" anal f T es
H Sie diicealed selbst Us od ith 1
Se a, ees Hieaiile ary-changor
tothe Per Sprint Story Point Mocati edingly:
Sil e Puiitew 5 pdscistats s th
Heeulbeay tie ay era aetaeunee a ones 1 bE
Services and Post Office shall ensure that any-of the Sprint Participants who.are
Post Otfiee rob manasementand di by F Bors
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— 5 —
Jes in- the StandasdSprin ffectively trained
sdividuale-with-the-obil ts
R Th Senalital'setaias
a Hiicale sec llvesacsscatadvalan antl thenels es a
bemanaged to minimise Sprint disruption_In particular, Fujitsu Services shall not
hange any individual in the Fujitsu Services: ted roles without a valid,
justifiable reason for doing so, which it shall provide to Post Office in advance of
the individual being changed-Where th R pent fora Sy
portioulas sleilloete Fs 1 heise Come
he ddividenis in hes iscies tor tne ina
so-match such skilleets:
——— DEMAND FORECASTING
Post Office shall be i a ie Dinita Dacian
ng aging.
Fe Daeied sibale shall 17 aseles Barth he DS Tera eal at
aes er ee ee
Post Office" folie manager uaderstand assess-and- manage
the overall Demand Forecast Should the Digital Demand Forecasting Beard tail
heduled,-F tuill tcsalate i Post-Office’s
ra d-the Digital Demand Fi See eer
rr dae aah
The Digitel Demand F Seiad ait ble-f
si Prod thet
a ited Pevibblveaaen tess
ived'eats LDDs
‘agreeing th £ and a
4 acai 90-4 =e
if abl fe Prod ther Prod
f dant 2 Luding where Dost-O8s tat
works-on—a-Product_or_otherwis id
— Tae 45 "Dee 14-Product_Del
tie-socmmaradtlaaedla —— ee "
ApeaadI this Schedule 13.
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The provisional attendeos to the Digital Demand Forecasting Board are-set-outin
——Oaace the Product Vision-and Business. Case have been produced-by the relevant
Product: Sponsor-and-approved intemnally-by-Post- Office, then where Post Office
requires Fujitsu Services to.commence the delivery of the relevant Product it shall
Broduct i Product en thie Dooduct Vadon-and
B datterdy ‘-dorecdeninen ts
{Product 5 5 Doce ow isi, aia onc
Product_O: fhich—veill hefoll
ent ob wiiah will have Joy Post Offi
detailed Produ hhichhas-b. arodby-th
= the arch =
= 4 Ete Drodust-<hich-are’Licted
Rel ve Feelin Deotigne-attah-tnelPh
s — & — 1
and
Jete-the Product Roadmes forthe Brody
Hiititey Servinee will pertiean tin Ball
ide-s dt the Product. O: enable-effeetive
sedlivas ith sde-ad —o 1
. hat User § he Product Back! » ‘
aaa " acme lawn eae me manctewantle
ie Prodget Daskioptobeceiadaled lable Speints:
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fied as Planned
dix CAgil
aid
Tod that be ” ‘ bh
late 0 Siseiat’ he venice Ea fa Relie€ Bs
Bujitsushall:
fe Post Offi bh ible-and-at-th eit
Stend-uprand
use its reasonable endeavours to mitigate the Relief Event (which may
hase wed 1 Tipe Ss thin-the Sprint Back!
Where Fs -not-able-to-sufficiently- mitigate the Relief Event_the
daar =T: yeraph-11-2_but shall still
1 e ete-the-vernalinen-of 2s R he
selevant Sprint:
Where the Product Owner elects in respect of any given Sprint to cease such Sprint,
* Le sialic corel seal
er etal otal atk Seat Se csmsidered
Di Sprint”
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Where-a Priority} n _ a Desdwatten
4 ye Dea Oo)-and “ash eal dentiSied-theough-th
" 2 =“ » 7 the Digital
‘Development Service as-a-resolver then (unless othery cified by Pos
Om £he S: Sseeuch Brod directed by the DD!
Eeail\ shail Secanatliaaal i "i —— tive-of th
ceurrent Sprint Backlog. The occurrence of such Priority I or Priority 2 incident:
shall be considered a Relief Event for the impacted Sprints.
———CHARGES
k " forthe the Digital Devel Post Of
a — ber Charme dix-5 DDS-Che
The following Post Office Dependencies shall apply-to all Sprints:
Rost Office shall provide Collab Technol Ji bh
oarrr ee arr ” ioe—agl
Post Office shall obtain and shall and.adh th fall
Jicences.—consenisandpermissions—necessary_for_Ii
5 s onens-and tie Soraesi taster Forme_thei
‘i ili lise ands rar
staal sireided iat Sh actioaeli iy achified Bi
Qffice-of these ticene sand. ther with the
Rost Office —shall es nl
aera ike-senaceat) ed
a de-the- Digital Devel Serv ith
pineaaneined dad aR Decatiente tea
en Pest Office shall ensure that the Bost-Offie ted
roles-in-the Standard Sprint Team Strueture-are filled _by effectivel
trained—individuals with the-abilities—qualifieat \d-experience
bh niSoeet ts Sl n
——Post—Office—shall—provide—the- development—and—iest
eercivceneisn ie nusilsi tee Siemens alin meme) "
Su Eivmarecwcesiad entamni=isieee Ditial Beodl
Schedul
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LIABILITY
Wupetihateaiaane Chaien 14 ty " Janie ge Ses
atts " Juding negligence) or atherwise for all Defaulisarising
" " h-the-Digital- Devel s Jud
eHeciaile 135. $e: acs Sinan Fone iat sey d-the
= £-G)th Devel 5, "7 bi
Schedule I Version 13.0
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The Pastis ati cle aan guste towel ee he
“Sense 42” forthe Brod: ee devel
imap-an
. Se
Each Sprint shall havea fixed period of two (2)-weeks-during which ie
hall pieced BE Jit: all R
th the-next Sprint for which-a Sprint Backlog has-been
ai ith paragraphs 1.17 of this Appendix I (laile Methodology.
TheP. iil ane hes DOS Pcl tn Be the DD!
‘Tepe saaeee ee Diiaie Roe el J hall
the Per S; ry iaitinaciaeall Sandal Sactet Toman Poets
(peileaee a? dada te Sema Rasklon tesa’ Tans tadleaciiiiaesl
States rer sot Stary Point All shich may be used-by
he Sprint T ise St tee Th due-to-be-completed-during such
S Ah sited ble Sexy Pm siete id
HaeathieD, Se re rv
dees "I UL dine 7
Siptiettietacat " thi th —
fate pall oP al ey Se ee
R SSS SS ee ee ae ee
ie: errs £ the Digital Devel tS itmay-be
the case that, despite the Sprint Team having completed sufficient Story Points so
he Pe Pp i atin apsiteatl mn
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Product Backlog
Aridi aaliey Bunt Se Srepmnel ne aay teres Uerms seUeest pian
Quner—using the Produet Backlog tool_and_in_consultation_ with the Product
Del " jude the-followi "
mnager-and-shall in e-items:
ified al dP Gevalivcrneit venti ts-fwhich may include bug
fi hancement feature functional
ie ection die 2 eadicT
isnate of the number of Story Points for each User Story, allocated
a Sveeani ti ee ae
of these User ided-by-the Product Owner-and
Defi J Done forall Us
Tine treet Brame saad Cie Saas trees Eeaua Basset
time and, when any-such User Story is added, the Product Delivery Manager shall
in.consultation-with the Product Owner, set-the-number-of Story Points-using the
ecefen fees erie shies dhe Reference User Stories and the
Asceptanee Criteria:
A Product shall be- lete-once-all User Stories inthe Product Backlog have
been -delivered-and the Product Owner hi fied Fujitsu Services according!
Neeiseedng ist SS dthe del £
he Prod: ; th "i all User §
Bie tive snvteaea-b dette the Diced Beall sides
fi setleete-antd oalile by Tes OEeeand
1 ie Dit eval s —s
Before Lser Stories from the relevant Product Backlog ean be included in-a Sprint,
i ivcula bs ited “Asacki L
at-<b -antinGea the INVEST
mattis
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U jes shall-each inelude all wi criteria-and
wat wia_both of which that can be
i hall hat can be understood by th
User S Jal include both functional and functional
requirements:
el Setoe: diet even anoteanl ioc ot pee
_ halt dentifi in bilityend
th Us here User St ited
us — ii -said-silooated ber-of-
iso Testiating Madindslons tiv-y , il-asatioed
ioe-thee Dreslust-Tisiiouns-Miseapeds-ensl-ll faites Se Bk us
Stories: and
" x, antine oecene UES 1 asada
The Sprint Team, working with the Product Delivery Mani and the Product
‘Qenpesohall be-antited eer bata he Defi
f Ready-at least 10-b 4 " 4 Sprint. Where-e- Ui
jed—pursuantto—thisparagraph—1-12 of Appendix 1 (ail
echoddelies the Pectaet Delivers Mantetrand tie Dead —
aumn the User-S the Product Backlog to-be sewritten-and-inohuded
The Pert ee
Ss; he “Sprint Plenning Mectine”Atthe Sorint Planning.
tiie Brotan tiniamealiail Uieelteenianel Chars aies tiveadlie wiiamact
Ja lelee-saihee 40 be sudloded sith Vasidon foreusl:
‘te Sorint-T ee ee ee ee
Broduct—Doy ‘hall re Jf ne
a atte basen hin-the Backk
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ms x 4 ith- the Product Del
Produc shall and-confi ib
a eS ee hi
th 5, aisige ets ive Teste Tee Manatee eet 0
Proc all cl continny anew refine th Hise
Si aS piaa aa Back a
“Pests and 1d confirm and/or refine the Definition of
Done-that will aps! eT geicois Saree nasiion Ap
acminimum, the Definition of Dene shall inehide the erterta set out in
ee whe-113.3-sad113.4-0f
Pe an eee eS eee er iththe
Product Delivery Manager and the Prod shall ch hh
sic Eca Usee’ be completed ducing euch SI sie
that-the Eth Deisiis fue the User 5! till qual the-B
the Sprint T id ie tine Tiesnct Dielivens Samael tie
Prachic cscs tiie adocth lace-ahigh ity Us ath
1 eee see Stary van eee ee
the Product Delivery Manager and the Product Owner-shall =
final-selection of User Si be included inthe Sprint Back hy
AttheS) I the Product Delivery Manager and the Product
Ovener willalse identify and the specifi 1 Dependencies on Post Office
pe a ae ae lathe Si
the Sprint Planning Meeting. the Product Delivery Manager and the Product
Overier will ah and confiray andor refine which if any) eb th
Sa eae Dok
‘Sprint-Funetional aFage
Heotual P: Pp,
Sched:
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the Spriat ag Scie Nessa isis
dd the Soriat-R. es ee
Points Definition of Dane ais Sten} shal be male
Sprint Backlog
Backle
breakdown—of-each—Sprint_R in sasks—and
Soseon-te-tadseidacde-weichieral
ih ance. Criteria for each Sprint R ent-and-the Definition
‘Tine Spee Decide shail bercunictaed se interes 10 " th
ref ie-weilivable- Sockit ad: alee ote oa “tine gis ee Sel
eaten leant 190 Stoee Dataset ofr Si
—— ee 1,
eaulea "i -the-Sprint-Back d-cod
dends-and-this-Bohedule-13-(Digital Devel 5. the—“Sprint
Btiesad shat a £-each- Sprint, the Sprint’T
shalt that-all-functionality-and other materials developed during the course
of-such-business day-are- made available (in their current state-of devel »
Rous Coast Sr fe ‘by Post Office Th
‘Seeiae rae laa ocala aad ak leenott- ans fied akc io
Js Sine th dod-th Jy u
beac tae Sic ie aeoteed WH) seaxett oF etctiis
Product Delivery Manager-and Product Owner.
De 1: Sprint-dy Teana-shall is Seset Basklog-end ood
ail sds completion of toe Social Ty
if dike ta a a ee
conn th Requirement-which-cannot_be-resolved_within-the
Beirin Foain, thien-eisli- Spent Remuisement-abalt be-temnediatsl df
Schedul
[Version 13.0
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” — ad-the Sprint Te oe
u Soci Backd ee ee
‘All Where-th " oii toasts ieee
lie Saivanad iatinwe ee Seles teplaaeek vals Sout inn toate
(ee = ai Credit Moh
hee Dee Sprit Siary Bote A loaeetinetiaat Sorat tall be tedueed oeiasumies
of Story Points allocated to the removed Sprint Requirement and all Story Points
expended on_such Sprint Requirement during the Sprint shall be excluded from
any Service Level calculation:
Ce ee ee ee
“Manager_the Product Owner and the Sprint Team shall hold i
F asiil “Sprint Review-Meoting”)—At-th R
4 —— oe " _—
For wach Sprint R und the Definition of Done for all
‘Sprint Requirements-in-the Sprint;
agree the manner Tigh any ones for the Spuni
th 1d Metries for th \d-where- appropriat
delitional be iddesd tte Agived Metiies 1 cleration
An R ie Sprint bametionality for which fas (4 1
ene dhe telenatii Dettori bh Sect
iomiioeet 5 ie sal hall sot te ealantliedl Dest Obie Fi
ee ee ie i aia
A pene oe Se cal Defi 2 ene -ahall"Ge
iovedliad to- Dent Glitee Sn both. ewe eee:
Poe a ae Pa eS ie Dieciei vesier shall oiees-sals
dicuteage sas-to tha 1 ity that haan d
Where the Prod fae wal ciesel Zi aad eas i
1 Senvioailile i fue Delinition—ab Di d_th
= ni Giachecednaoaa RE
escalate the matter te the Post Office Delivery Lead who shall use all bh
aia ae ae ee "7 bieead
rae josie Funsstiomality-Yins-nct- besn-Aovepled, silhin 14 lotes-of'tie
escalation.
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Accepted. it shall be marked-as compl th Backlog and-the
teil nat lee reid 1 he Sprint Backl
end the relevant Product Backlog-and the Product Owner-shall-reset the
Soewatheoulelanaling ee
icici Bastar are eae a ais " Mi he- Del
Lisette Becdaet- Dilivan MA d-the Prod: hall-alse-held
FS bof wale “Sprint_Ret i
Meet Atth it Retro: Meeting the Participants shall:
the impact-of any Disrupted Sprints and/or Relief Event(s} onth
‘Sprintuand
i m 1 " "
mend se tia be
Ps th R Me ” " ult apt tt
See eT ey ee ey Post Offie
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The Defiaition-of Done-shall i Cs
the Acceptance Criteria applicable to the Sprint Requirement are met:
iT cadetesean J ae eee fost
Fepository:
m " —w " 4 4
f =e er Lola
automated test init tents are in Poot Offive’s designated
dine " aati ae
— did m
Pipettes eta 4 ieee Saeed
the build is deployed to a demo server,
hewlett sdatsdrand
fread ee
Criteria:
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APPENDIX
DDS PARTICIPANTS:
SENERAL
Sralinetiae Dramatis hand suet tail th £1 i
S4DDS-Participanis)-and-shall-agree-any- required upd th th-speeifi
The Platform Standing Ti Steal the DD:
a ar ee ee cen ast
maintenance of environments for develo: i, test_and validation:
urposes, the support, operation and maintenance of tooling to support
£
deval valid th build
4 lank dedi d-as8 rm
ied through each mment-and-into-the}
Acfunetion that:
Werte identify plan-and. demand for DDS
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Pei th hsunning of DDS
Maintai ks and wd-tasks- us Je methods to
eer se eee eal ded online Soe
optimised
— nalt ict linati-Ginalivan sand thai -ochls
expert adviee-on platform design
iliac and ammlopetiacenauical isso
oe ee) — aaa ”
and-enable zero-downtime deployment
ee ee 1 anise
nl SS err "
ee ee a a
sehitions
M Soci
Afisnetion that:
Works evened -sinanal-dowds sin Sil
fi uh dled environments and
— d nl — a
means
Ma = sett and oi
I aries ve taenamey eeebvacsiniy
adiape tied ‘i
—— Stim Be:
Retiten ariel cbeconii ae dstunne tie
Stisaiaa a8 " fon-ell-plasfe
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Listes all plait wonits ariel ents have an nity
‘Seourity-patehes-and-updates-depleved.
Identifies and wends tool aa and
detevtion
Jmplements-and man eed. ity tool
R nl 4 iiaaitts- smelt camtitactaad
access
Pe nt Cuase Anabvale 4 is vel:
A denctien that
Works a ae and — identify
ieiiirement forthe code teh ratte
Tevelon asl msinlic‘ibe-codesel ieatioes asl
——astall._configure—and—update_code_release_platfi r
needed
[Se ee en ee
Sidanae oad. J ” —
S id maintai Zod branching. id
Badasy sels ta a
Tevalon and yaniicate 1
Shiareee eect eaiiatidd ee
icin con rete iia
f ed ee ea
ib a ne
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Defines—and nari Haboration—with ether
functions of the Platform Standing Team
selease-and-depk ectepiited
Hecsiives tis dal ee
identify root- cause
G 4 cuep. —
WERSICHT ROLES
—— Delivery Lead
A Post Office participant who shall:
——Seheduleund arrange the Digital Demand Forecasting Board: and
Attend the -snonthly DDS R
Dati aad si
Ce ee ee ee ee ee el
£ escalation for Buiitsa Sev
——— Release Manager
A Post Office participant who shall:
—— accept delivery from Sprint Teams:
————thanage-test-and release-to-live:
usin ality of Janning.
ie nedieat: Ovnme tian Site stent a wilililins ee kia
te-production;
iment ints edaminaat 4
ordi = icin anid ed
= teen —: r
—— schedule deployment activities-and
J-stakehold oes
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——— Fest Manager
A Post Office participant whe shall:
Create and-maintain-an overarching Tes for-all DDS Prod
is weninSldea sile Waisad Feat Bla foe snae DB Pied
Define and he part-of-an_ integrated Test-and
Release process
duit: ied Sealift fon cloeao testi
identify—seleot-and ust ig toolsand
——Create_and_maintain_a_technical_di for_the_fully_automated_test
i-th ee ee eee eee ee
B iva h Sf ed
Tiscmateaid rough feedback
B " — re
ie a aa aad Sata ce "
— Si poill th ¥, wi
ee is for Post Office Del
Lead
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ee the DDS capabili
Manages demand through the Digital Demand Forecasting Board_forall
Riese i dacith —— sik heceidie DIS
inn cenlinionl’s thority for all DDS design-d ictiahs
he Post OF: re
—— Seek. — dilated adit forall DDS
peeer eitsiccsiot tee Bost Oise ates andaiaotirs
——Enuure thet all solution design: Hiant-with industry b
Savarese TDR weeneeiide fecal dellowred ead
the Architecture Owner-shall be a Key role for the DDS T
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Siw _
A Post Office participant whe shall:
Lietiecansd a th shi thin-which-DD!
Products must operate
Dees a asi fst tact valine the DDS
Products-must- comply with:
— J = lt Vary eratitbactaeel
required for DDS Products,
Facil th f-any change: the—Post_Ofi
i th dei tectiate dnl fa DD:
panes
ie Daieete re "
= 1-schedule-all-F ated
release deployment
a her ded.
selation- to DDS releases
ea — ween
Services stakeholders
i ieee ina oP esate Chetan Titania BE
Tirastin Suis " esata ian
Prods Owner
Pest Offi maces Pie ised hall.
— _—
es Beudied 45 te Deedaspald
Dae Offices pein ak, fee haatiedaar heieece Th
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smaintains and articulates the Product V
ieiee Dees deGauivel J
sind seahea 101) andSaaitinig Geaeienk- oni
Ssdsisied “Bint chisel be Dstnled ta Gu D568 bohalf-of the B
Office:
es-with the Sprint Ti nies tear Stents vies C
sald vadicn " omc cclidiy
R M. —
R er h the Definition-of Do
icles aia nies arid wm atas Ss Destaad
Roadmap:
olin teclionticlatiaddagec inn Seannivth
fortnightly: and
ee ee ee
Product Sponsor
A Post Office participant who, in respect of their Product, shall:
eer er the-stakehold hint the Pest O66:
ace a i ataliaiciar betes edna
i aisiceak-whe, tof Reels Bodice stall:
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en £ DDS fora Prod
——2ns Jiance—with technical standards and ensure—quality of
deliverables:
sama i nla tecatwee
be accountable for-the delivery of DDS fora Prod
——-Qwn-and_muiniain_the Product Readmap-and ReleasePlanfor-the
io Risisier aa, ing related io-e Prod
— ia te SaaS wr ing of IDR_ownership.
Tis Danek Sliven Miandgat hall “bee: Rasulo ie ua Tor ae ee
Solution Owner
AcBujiisu Services Participant-whe shall:
the Architecture Owner
ek—and-ebiain—all approvals for architeotural-d
solated to the product
Provid ay 10 the sprint-and standing teams to-ensure
;
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Sernace thas Tin orenesibie toraltdelivered — hee
and maintain a style guide deseribing the fi for th
satacline ei veles aid dala foe i tates
en ee ee ee h
so mateaof th deeds
engage—with_the Business Analyst Prodi er —and—business
sealate ane ieee £ Sprint er ty
he INVEST -oriteriaand-d nN Sivek
dolly Sirs to-dtesifi- ond elabogete Toor’
dpeiictie Baienechnkinecasd Pedu Ouseassdudlivect
user-requirements,-using-wireframes, mockups-and-other-techniques-to
what the delivered Product will look like;
——-work.with the Business Analyst te map User Stories tobi functions
per f pelle ode enact,
o_o cs " _—
for-user-interface-and-contrib the-creation-of graphical assets for
use-by-developers:
-ereate-and-update rel documentation to-agreed standards:
— Gen ieaagenedl cae
J ~— ther " i
the agreed Sprint Requirements: and
een eee eee ereed-end
—_SerumMaster
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ed “Team and manage the agile.
-creaieand.updaiesofi sles th dh dtechnical standards
and satisfies the Acceptance Criteria and Definition of Done for-assigned
ee en ee ee
inagile-cerem id follow the-agreed-agil
spat soll fos Heh de event foe deli
the agreed Sprint Requirements:
isin a ey
defined in-the Product Overview Document:
——TechLead
A Bujitsu Serviees participant whe shall:
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ii weilt dhe Settee —_ 4
exch J-design-tha istent-and-maxi nise-of ex
assets:
ensure that code delivered onsistent quality standard
iemiaoueta Gallas aamenid nl
J ih ——— hi
the-agreed-Sprint Requirementszand
anaintain- all necessary technioal skills and qualiti a uareedd anil
defined in- the Product Overview-Dooument-
‘Fest Analyst
7 ca i Cl iad al
A with the Devel Business Analyst and other teane members.
dha ed ey
testing:
cl tiie relevant dowtinentabien tee aeteed staniistas.
participate in-agile-c \d-follow-the agreed .agil
" ‘ Reactant eats
the agreed Sprint Requirements: and
m ee ee aacedend
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ke-with the UX Desi sap Liser Stories to business funetions
rt f 1b: the Product Os
work with the Lest Andlyotto ensure attonitted testin fvthe
Acceptance Criteria:
In-addition 1o-the bilities described for-each role above, Participants shall
re bl al bh Lattel, re
other Part bh ‘bl
<n partioular-any Pi hich. ded -by Post Office shall eomply-with
bh lated. ing fromthe —Environm i
" E function-of the Plath diag T.
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——-MEEBNgs
Digit .
The Diss Decal 5, ee - th
I-71 of Schedule 13- Digital Devel Se
paragre 3
Th ee hia Dieta Dein Ks dca abil
——— BBS Lead:-and
——— Pps Director:
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Thin tiet-o8
through -the- mutual agreement of the parties.
DDS Service Revie
ee thy: + I Formatted: Outine numbered + Level: 5 + Numbering Style:
4, 2,3, + Start at: 1 + Alignment: Left + Aligned at: 0" +
Tab after: 0.59" + Indent at: 0.59"
Th £ the DDS-S. R siiilonaa m
Products-andthe DDS as-a-wheleto:
ch ed. nth a th he Formatted: Outine numbered + Level: 6 + Numbering Style:
7 . 4, 2,3, + Start at: 1 + Alignment: Left + Aligned at: 0.59"
perf et gainst-the-DE Levels-and + Tab after: 1.18" + Indent at: 1.18"
4 " * we
th i dit Mech
" eat = ee
hee ee er Sealants dete di
ongoing improvements-te-DDS:
7 " he P Point Alk
f =) 4 id sastat Bea Ha GiE Doe
shat Sprintzand
— sad ee
The provisional attendees for the DDS Service Review shall be: Formatted: Outline numbered + Level: 5 + Numbering Style:
4, 2, 3, + Start at: 1 + Alignment: Left + Aligned at: 0° +
. Tab after: 0,59" + Indent at: 0.59"
——_Belivery Lead:
Formatted: Outline numbered + Level: 6 + Numbering Style:
4, 2,3, + Start at: 1 + Alignment: Let + Aligned at: 0.59"
DDS Lead: + Tab after: 1.18" + Indent at: 1.18”
—_——Post Office C10 Retail:
Post Office Vendor Manager:
Hire Sasser Contesereial Manawerrso:
Piece ie tie 1 Prod:
Managers:
iEtiie sk oF eecvliionnll cibeaitees-thell e- he Ti Period
through the-mutual agreement of the parties:
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+f Formatted: Outline numbered + Level: 2 + Numbering Style:
1, 2, 3, .. + Start at: 1 + Alignment: Left + Aligned at: 0” +
Indent ati_0", Tab stops: Not at_1”
Formatied: Outne numbered + Level: 4 Numbering Sie:
4, 2, 3, .. + Start at: 1 + Alignment: Left + Aligned
Tab after: 0.59" + Indent at: 0.59"
Formatted: Outline numbered + Level: 5 + Numbering Style:
41, 2, 3, .. + Start at: 1 + Alignment: Left + Aligned at: 0” +
7 + [Tablafter: 0.59" + Indent at: 0.59"
Formatiad: Quine narbered + Leet 6 + Numbering Sy:
hi a. £-the Pletform-Stand: 1, 2, 3, . + Start at: 1 + Alignment: Left + Aligned
+ Tab after: 1.18" + Indent at: 1.18"
casas hi egy ial create all _
R 11 be-undertak iat Se 3 j+ (Formatted: Outline numbered + Level: 5 + Numbering Style:
41, 2,3, + Start at: 1 + Alignment: Left + Aligned at: 0" +
tooling such.as Jira, Tab after: 0.59" + Indent at: 0.59"
Examples of Key Metrics @Drijiv
= uray tsi) Pois = Temes pes / Ui Snes = seer nf ey Sy
DarouiysanyrorsII Iiplemodsstnearwasren (lel acm neceanrees
aned oe aks
1 Sot User Ste aecepled — Quantyo User Stores tat
Into spin greed a Done” are ea for pint
by Product Owner © User stones by Ponty, TP Case chen meng aly
1 Sprit elociy &Burndown, estimate size Pe semsct toca
sbroiteane vencs I= Nelenangein se of backog Seta watts ang
Quanayot Stet tems Length tine onbeckog by
compton Sprint nae
Sprint Retospectve 1 tere rece by Spantzams —* Rata caer stat
improverant ators asrotreay 1 Bape se tom sep
‘contfos bree
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APPENDIXS
DDS CHARGES
CHARGES Formatted: Outiine numbered + Level: 2 + Numbering Style:
=—— 4, 2,3, + Aligned at: 0" + Tab after: 0.59" + Indent at:
0159"
4 ideration for-th ision-of the Digital Devel " by Fulit
Rost Officn-sliall say io Fults
the Platform Standing Team Charges: Formatted: Indent: Left: 0.59", First line: 0", Outline
humbered + Level: 4 + Numbering Style: 1 2,3, .. + Aligned
at, 0.59" + Tab after: 1.18" + Indent at: 1.18"
the Oversight Roles Charges:
the Product Team-Charaes:
the Product Initiation Charses:
any Burst Capacity Charges: and
the-Feoling- Charges.
as-each such Charge is setout below:
TheCh Si Geonsitl hi icici ected’
inaccordance with the: a ‘Charges as described within Schedule
D24Ordering Invoicing and Payment).
—_—— Platform Standing Team Charges
—_——The Platform Standing Team —Charges—shall_be—formed—of_two
componente:
bie applicable: Chisd Plalfonn Stariding Tear Chi ori
the Variable Plattonny Standing Lean Charge calculated anit
ni 154 the -basis-of the DDS Rate Card_f
dali clea Tae re the
Platform Standing Team.
Prior to the DDS Commencement Date. shall. sign a CT to
gover the Variable Platform Standing Team Charge the period
‘Until-the-end-of-the-first_three-month-period-following-the-end-ot_the
‘Transition ReriodThe signature of such a CT shall be considered a
a ae eT ae i ald
fol ia ie Nive- ori of ie: Tierwslign Seligd=lie-peries shall
Schedule I Version 13.0
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CONFIDENTIAL
ee pare agua fod_to the Fixed
Platform Standing Team —Charg ivent—to—the-veHabie
commercial model.to reflect the usage of resources which are the
of the — Variable Platform — Standing Team — Charge — during the
siéromestionad period. Suahxconelderalions:ehall include: 4yhe-curabie
cf roles that.are the eubjeot of the Fixed Platform Standing Team Charge
(with the-urront Fixed Platforms Standing Team-Ch poconting 3
ETE ee] -ont_Sprint-Toame-that-the-Platfor
standing Te a6: super and tal tes valiabl ‘I
model for supporting incremental Sprints. The parties shall-aim-toreach
aa {-on-any such adjueiment before-34 December-2048-
Wher hadi tis agreed. this shall-be documented-via-a
‘CCN. Where-no-such_adjustment_is agreed. the Variable Platform
Standing Team Charge shall continue to apply and be caloulated ona
Wh 2 ee aueabae-oP ¥,
ore hall ° " seyeiibal
the Platform Standing T d d Plath ding Team
Charges:
The Fixed Platfe Dap Teeact sy Jthe Variable Platforss
Testa larges-anteclalall slit -aiail bs soelilensd soda’
5 d-Devel dofined-in-Schedule-Hi-to-th
Agreemend.
—— Oversight Roles Charges.
“The Oversight Roles Charges shall be as set out within the Charges Table
fAnnex-A)-
The Oversight Roles-Chi en ed
Devel olSioed Se Blade tata r
—— Product Team Charges
The Drodust Tears Charaes-chall-be-caloulated-ac-foll
Hof Products -Per Product Charge,
Where:
is oP esdaclirsillew to-read Prod
1 hich F ding Digital Devel
Services,as-agreed between the parties-and
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+ Aligned at: 0.59" + Tab after: 1.18" + Indent
CONFIDENTIAL
——Hhe Per Product Charge is the applicable Charge for the Prod
Foam-for-the applicable Product (that shall-be-the-amount listed
iis ie Chastien Tobile:CAim as ae ee
parties):
ee ee area iid —
Development. defined-in Schedule Ii to the Agree
——— SprintTeam Charges
Th ¢ Tear Chi fil pw aiisdlatad wea slated
h Foam and-then-ageregated. mn Teams}:
Hof Sprints x Per Sprint Charge,
Where:
f cig taba hedaled alts eae
liza dar peecsdinroalent ian
Cn ee ee ee
Sprint-Team:
Tee ee ee ee Bice Deadly _
within the Charges Table (Annex A), save where:
Pest-Offi Fujitsu-S —
4 Hany Sprnt_Leai resources which are Past Office roles
Post_Office_P. aerial
Jar Prod dditional_resourees-over_and
bowe-i iden Stace bia @-given
Sprint:
hhich-case, the parties shall agree-an-appropriate adjustment to-thePer
Wh i hth £-paragsaph-6.2:3- Post. Offi
F =e es
Post Offi ‘Tia parlintoet Bea ———
er a ae 40-10% of the Per Sprint Char
eh aay er Fae lias
the Sprint Team Charges shall be considered spend on Committed
Pisvalspeseet Sirs dated eeScleedsle Thirties
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4, 2,3, .. + Aligned at: 0.59" + Tab after: 1.18" + Indent
at: 1.18"
CONFIDENTIAL,
5 d-Devel 5 defined-in-Schedule-H-to-th
Agroomend:
Where-the-part bie ediaonal . ied Gs
Faiiinu Servioe: shoveasil event iy incaclomisad
of the Platform Standing Team Charges the Oversight Roles Charges.
the Product Team Charges, the Sprint Team Cl and the Product
k Ch ee Tati Ge glaanpealsl
atime and materials basis in- accordance with the DDS Rate Card
TheB: thargec-shall not b plicidenend waited
Gevelsoet Sas aka Su Seesiile Ti ta thiak,
Tie eins aetna alia! Go w-sak- wad wilisn tine Chategee Tele Py
Ab
‘The Tooling Charges shall not be considered spend_on Committed
Deval = dai Sa Sedhadiste 155 iad
Onee the list-of tooling is finalised during the T Peried.
aecordance with Appendix 6 (looling) the parties shall review the
Fooling-Charges-and-make-any reasonabh ary—ad
ibjeet to Fujitsu Services comp! th the terms of this Schedule the Post
fice herel its that the DDS. Charges paid. bl Leachof
i Sat hates Gavel: i -1-April 2018 (each such ficoal year being-e
SDDS- Commitment Year”) will_equal d£7,200,000--per-annum(th
SDDS-Commitment”)-F: c tha hich hast
iG. dati das evaleracaed Sectaae Uatweus tie 1 Anal 01e aes aaa
Te ae e-i ent-for-the first DDS
Conmntinient Ver
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POL00027920
POL00027920
Wh faile-to-
DDS-Che
Formatted: Outline numbered + Level: 3 + Numbering Style:
4, 2,3, .. + Aligned at: 0” + Tab after: 0.59" + Indent at:
0.59", Tab stops: Not at_1.5°
a fi
Formatted: Outline numbered + Level: 4 + Numbering Style:
4, 2, 3, .. + Aligned at: 0.59" + Tab after: 1.18" + Indent
at: 1.18"
hortfall Fe
sat towards die _chortfill ont
DDS C
waa bexuba
by an-amount exceeding £500,000
\Ffiee forthe chorifallin ££500.000-and-
thatll-sergio-See
ia 1
graph
4
224 th £500,000:
aicmegila Sieald Bost Ofsoe hal iie-o ment-by £600,000.
Post_Office fi ith—the
ified
Fuliteu_Serv a
£500,000-being th
£100,000,
weed
DDS-Che
bieskto-4hie Ri
£ thi oF
=r
t-foll en ee eee
e
lg: Soecsethae Daria
Pe
following the end of the relevant Remedy Period (as applicable).
Offi ices a aaet
"
ibe.
final DDS.
ahi ged.
di
=F
315 March 2021
7a 2-1 t0-2,2-3-shall-not
Formatted: Outline numbered + Level: 3 + Numbering Style:
4, 2,3, .. + Aligned at: 0" + Tab after: 0.59" + Indent at:
0.59"
Ks
the final DDS Ce
DDS-C.
iat 6- east
yen
hs
Post-Office for.
dh
jhere-Post
during
iis
th
thi foll ue
=v ef
eaareal 6 Dade
folk the final DDS-C.
23 shall asp!
a
wer
ns-of paragraphs 22-4
IDPS =
od-of the DDS F
inna Dona errr
within the final fiscal the DDS-E
he
7 bisa thaead
hs-2-2-4 49-223 shal 1
ed. Post Offi
fol
pS shortfall
a
ie ond Pia
———Ne later than 6-me
Pest Obes and I
1-deal-fe
ths he. £-the final DDS Commitment Year,
isu Services shall- meet to discuss and-agree-the shape of the
thi Th
pps.
i
Jedge thet-an
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fed —_ ee Snigie-renehind
Sitoroin Batibeas 5 ead Post Offiee_the Cherses for DDS shall be celoulated
and-materials basis-Wh ised. jal orm are-agreed thy
ia wecedractamas the Charase toe BOS -dusta-esadased com is
Post Offi dus tancibemennt tb shed, the Sprint
‘Toam Charges and Product Charges for DDS are calculated on atime and materiale
basis, then in each case in no event shall such revised Sprint Team Charges and_
Product Charges exceed those that would be payable were they to be charged on a
POL00027920
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Formatted: Outline numbered + Level: 2 + Numbering Style:
4, 2,3, .. + Aligned at: 0" + Tab after: 0.59" + Indent at:
0.59"
aragraph 3.8 below. the parties shallagree the number of S)
" = Formatted: Outline numbered + Level: 3 + Numbering Style:
atthe Digital Demand Forecasting Board. 41,2, 3, + Aligned at: 0" + Tab after: 0.59" + Indent at:
0.59"
Sprint all casi ondated a Windler oEB Sacinte ws asia o1 5 ess
period:
ee ee ee eee ee es
oecaneensie tine Duatial Denied Hl Senet
Sisteweall od oe tit wide Sn
Dost Oftice shall oonfGem the Sprint T sig a
of the meeting and Fujitsu Services shall ensure that the ordered capacity is ready.
to commence work in accordance with such order for each ordered Sprint.
Formatted: Outline numbered + Level: 4 + Numbering Style:
41, 2, 3, «. + Aligned at: 0.59" + Tab after: 1.18" + Indent
at: 1.16"
baaanired Soa 1 Seaweed on ine te ole scenes
saragraph 3.6 (for the-avoidance-of doubt, this-shall-not-affect the
ability for the Digital Demand Forecasting Board to adi h h
Where Post-Offi thange-in-accordance—with_paragraph_3.5_th
a reese: ie-trornbion-of Sorin Tons-and~ Ean
Sieend Bujiteu S ‘sh 7
Dent OSes) pase the Chaka lor naak-addsGoens,
Where-th 4 ——s Toes
Hopated: fie Drodust-or-the-remberof Soriatsthen-in-odd
ie pensnel abiliie Soe the-Dipiia! Demnad i Boast
agreement Post Office ma the Sprint-Leams that are the subject
hered Wdertake other: nitained within
Product Backlog (“Additional Activities” sled heat aad
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50: eee tleable-Bestet Team Sn-suakh as
a a eduiled forty
fiablepedbdeand, dectilea ter wuals Sookie
Pere Additieal kesh :
wr: a .
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Formatted: Outline numbered + Level: 3 + Numbering Style:
Th ate areal ie wnt Semen D ” Sprint Te
ia Sercautaeeteoe a at uae 1,2,3) 0+ Alameda 0+ Tab after: 0.59" + Ident at
siuasbee oF Speint Tense end is chill be:the: bere? Sente Ty
during_the_first_90-day_period_following_the DDS_Commencement Date-(the
Rag Us Ravied”). Dustin tie Rama Ue Dialed vation Sarstbee apres dy
Post-Offic fi sacbee cE SeeaeT £4.
provided that:
Post Offs gti Se th-at-least 30-days? a For ‘Outline numbered + Level: 4 + Numbering Style:
n f ad; 19, - 1, 2,3, - + Aligned at: 0.59" + Tab after: 1.18" + Indent
at tt
ii hand past Sele Deis wit before-60
‘disin aStae eae DE saciaae adil ed
Sprint T careers rer 3.61
rm ee Tenses willbe ced-before-90
days-after-the DDS = Daln-ses-edddioaal 4
aaa 7, 1 be subi oh3-6-4-and
ss Joai aves the Standard Sovsnt'L
Th oes h m ee
Within 10-1 days-of the DDS.C. 4 Date the pasties shall held a+ ——{ Formatted: Outline numbered + Level: 3 + Numbering Style:
41,2,3, «+ Aligned at: 0" + Tab after: 0.59" + Indent at:
Digital Demand Forecasting Board and agree and or confirm the number-of Sprint
0.59"
Formatted: Outline numbered + Level: 2 + Numbering Style:
+ Aligned at: 0” + Tab after: 0.59" + Indent at:
Tovey Siete! following the Ramp-Up Period.
Pe ee Jes of the planning bef ieee ated
—_——-GENERAL
— thie Appendix: 5-(DDS- Charges) are-before-adius ‘
RPE aragraph-16-of Schedule D1-(Charges)-and-exoh MAT
JL monthly Charges relate to calendar months.
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1, 2,3, o. + Aligned at: 0" + Tab after: 0.59" + Indent at:
0.59"
CONFIDENTIAL,
Wekermataraiaal BP Sterling and "i VAT.
Fixed Charges
Resource Unit
Charge (£ ex
DDS Summary vat) Charging Basis
DDS Oversight Roles
Service Charge 68,696 [Monthly charge
DDS Platform Standing Team
(Initial Fixed Platform Standing Team Service
Charge) 50,824 IMonthly charge
DDS Product Roles
Charge per Product Team
Service Charge 34,283 Iper month
DDS Tooling Charges
Charge per Sprint Team per
Variable Service Charge 1,800 Imonth
DDS Sprint Consumption Charge
Charge per Sprint Team per
Blended Teams 47,963 ISprint
Schedule I Version 13.0
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Digital Development Service Rate Card
Minimum
Role peer Experience
Level
Junior Software Engineer 565 A
Senior Software Engineer 789 B
Test Automation Analyst 789 A
Junior Business Analyst 789 A
Platform Engineer 789 A
Tech Lead 789 B
UX Designer 789 A
Senior Business Analyst 888 B
Release Controller 888 8
Scrum Master 888 8
Product Manager 1,020 c
Solution Owner 1,020 c
Test Architect 1,020 8
Platform Lead Engineer 1,020 8
Architecture Owner 1,538 c/o
Agile Coach 1,538 D
DDS Lead 1,538 D
Experience definitions
3-5 years relevant IT experience with some industry knowledge
5-10 years relevant experience IT experience with good industry knowledge
10+ years relevant IT experience with good industry knowledge, management experience
15+ years relevant IT experience, thought leader
oomP
Schedule I Version 13.0
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CONFIDENTIAL,
ANNEX B — DIGITAL DEMAND FORECASTING NOTICE TIMESCALES
Fujitsu - Post Office Digital Demand Forecasting Board
Pos Office Attendees
Fults Attendees:
Aapologes:
0% Pightal ead, POL Ret C10, Product Product Owner, rode 8 Product Owner, Release Manager
£1008 ead F Produc Delivery Manager,
Spr Commitment (2 sprints per team per month)
Product.
Product
‘hug i8 Sep-1@ OctIB Now I DeciA Jan i9 FebI9 Muri AprI9 Muy-39 hn-19
Meeting Date: st uy 2018
Wt ups Sep-19
Product
Previous Commitment
Product
[Rew Commitment
Tota Spit Commitment
2>e[>«t*stsl«l«l«
C1 ia
T =i
2 4 4 6 6 6 6 «6
a Depe pepe pe pete
revieuniycommitted, canta be changed, 2 with 0 dy peiod
‘eww Commitment chageabi to sb days pot tosaint stat
Forecast Ter nformation oi. can be changed up to 90 days ots tat
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——Atesketrackine scheduling took:
—Acollaborative document and knowledge man storys
—Arcollaborative communication-and messaging toolzand
—Accode quality analysis-teol:
B m F foreach DDS P biti Sac il al
a aid saat 4-additional Post OFF
HEPost OF ditional} " PimiteteianS
Ana teol a ite aaeed drtae Diaduat tad
Tal ia Sl oe al ip a seats ass cD Ua ka Rerdeoiadall
be. sly via a CCN.
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hanges 1o-the Product Initiation deliverables that relate to FJ Digital Backeround IPR
KSPR of Horizon IPR will be updated £any-selevan Review. With
a re ee nat forthe
¥ by dhsleto-dativen that ‘nth £5 a
h-epen dite mse 1D Te cheeshall be-wackad ft R
othe extent that there isa ch Jie Piva ssl.
hat teh he -asage-of F} Digital Backeround IPR_KS IPR of Hi IPRthe Fs
‘Services Architect Owner shall esealate-to-the Product Owner and the Delivery Lead such
thatthe ma pe the IPR strategy and the same will be tracked
within_the updated Product Initiation deliverables Jingly The parties acknowledge
dink Soalea class tue Peed ro tis "Teas tobi
The Produc hall-be ible for-ensuring that Post Office's Chief Technical
Fi a the IPR-strateey-finehiding-any chan:
he IPR spear Saath ish ae dob destaad Suda
ied " = Listed Daas ‘
Penuil aps lle Patiastin’bie daliared ensike DS
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APPENDECLO
FRANSIFION
Dieting ee ee ee ne I
the following Appendices:
—— Appendix 3 (PPS Participants): + Formatted: Indent: Left: 0", Hangit 3", Bulleted +
AG. ce): Level: 1+ Aligned at: 1.18" + Indent at: 1.43", Tab stops:
z Not at 0.5"
a8 set out within such Appendices.
Where Post Office fails to meet.a Transition Dependency then, to the extent that such
failure directly impacts a Sprint, the failure shall be-a Relief Event for th fthe
lavant Sprial-and Fullte ial Sorriph nis pareigeabh £4
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APPENDIXS
SERVICE CREDIT MECHANISM
IIS HONS ASIN ER PRION Formatted: Outline numbered + Level: 3 + Numbering Style:
—e 4, 2,3, «+ Aligned at: 0" + Tab after: 0.5" + Indent at:
Side Deopentiinc the Fall — a" os
outbelow:
“Average Sprint Performance” Pie x enti
e-91F- thts Rereenc -6 elit Aoake Beeman
Bienplatian Tt Ah 5 etal Si-voahe
“Completion Rate” of the percentage of
(Detate thal spebe-odliedialed % ——— Jh_Sprint-that sual
completed during- such Sprint:
* Ss Level” f 5 " —,
tage (as setout_as the “expected” tage within Attachment_1to-this
Appendix 2-65 Sredit-Mocha f-the Ditatedue-£ et
during-such Sprint:
SLmprovement Plan” hiss th whaph 4} ot th at
8 (Service Credit Mechanism);
en = fa that atleast 75% of
hoa agate dae Ss iin Dastnacales 1h inal’
Accepted:
Sieve Cuma meses vs si d caceaeea SaeE
by Post Office in-respeot- of such Sprint:
insted Bemciee Coed ccameie _— epost Ge
ofthe Sprint Charses-and
“Threshold Service Level” Sf I
perventage (as vet the “threshold” perventage within Attachment to this
dix 8-45: Syedit Mech Et Pe
SERVICE LEVE! IPLES Formatted: Outline numbered + Level: 3 + Numbering Style:
4, 2,3, + Aligned at: 0" + Tab after: 0.5" + Indent at:
a Fy ——— se Jevelth &
ais tie ected © Lal toe aal JF 2
‘ i sail bs Sand ni d ch
this Appendix:
_—_—_SERVICE-LEVEL MEASUREMENT. Formatted: Outine numbered + Level: 3 + Numbering Style:
4, 2,3, + Aligned at: 0" + Tab after: 0.5" + Indent at:
os
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ee 5 ce ee ee
fie- Expected 6 Level Threshold Si Doeval-ead Re
Within the DE R E 1d Post Office shall
E 2 performance-during th
hell-provide—suffi 7" res
é 4S 4 Fis oeskoanace,
Where the period ing the Average Perf £
int Team includes any Disrupted Sprints_such Disrupted
shall-be discounted from the ealeulated B example onl
seethenil eere TRE 1 "
‘Average-Sprint-Performance-shall-be-caleulaied ofthe
remel thin-suich-period-Where-the-number-of Disrupted
Sprints with ch period exceeds 2_the period shall be extended-until
j seas oe eat 7 Siecisted
r performance.so-as r services” performance-and
ites Levléinthed sent Plan”) for Post Office”
fe iu-ovest-tleat Bout Oltion- tua biy-d he
I esnit! When “Battien Sh all wuberai lan -ts-waleuee- Dat
fice a ea Plan ei
an individual resource being removed from a Sprint Team where the parties agree
that this is-an-api help-to-address Fi “performance
by
Fujitsu Services in accordance with the timescales set out in the Improvement
Plan and Fujitsu Services shall bear the cost of performing its obligations and
sibilities under such Improvement Plan-During the implementation of
such-Improvement Plan, Fujitsu Services shall-provide to Post Office weekly.
Matus reports containing progress updater until such time as Hujiteu Services?
Version 13.0
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P ove Fujitsu Services of. _ fs
5 ional 5 Service C
SPRINT SERVICE CREDITS
‘This paragraph 5-of, dix 84S Jit Mechs lit aerecatewee
November 201%
Wh _ iy
= _ Level Default”):
the Threshold -Si anh fuak8 fai Hie-splioal
ve Sica ciel £ such Sj ree Sasiat
Performance by Fujitsu Services does not exceed the Threshold Service
Eovel:
ea at he 5:3, 54 and-5.5-of th ali 9-1 Sietine Coch
sitchacetany atta shall. pay-to Post Offi ait sald tin Se
Service Credit for the applicable Sprint, which shall be applied asa credit for the
i sical eit. ble-by B s
Service Credits for-any-given -exceed-10%-of the Sprint. Charges for-such
ioe8 idl: Masha toast
4 he: ofS
esate failus ‘
Wh Prod duced -to-the DDS-Servies Fy
tected the table: hiatal hee
5 dit Mocks thep-the Threshold feed datt acto teed
pare or-epetieabl b he“E Team”
levels —For-th f-caloulating the Average Sprint Performance-acrocs-6
dlaletnichade-newBiach ‘Tearas_ the-Theoshold
Levelwill be ealeulated.as the average of the Threshold Leveltarsets-across
11 of the 6 Sprints for th determi edie Teint han aset
the Average Sprint Performance—A Je-of this is set-out-beneath-the
Sablon Atiauhennt-1isthin Aspendic 8 iit Afochanden:
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os
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‘iilieve ile ws Completion B Ive 2
J1-Sprint-Tean» ing. ime-afier_]_November-2018- fails to-
the—Thresheld Levél a
alanlling-weraneuste-S:4-oF Uae Dh se-Cradit-Machaniem),
Iliad ial swt akin heme tet: of-at least four-(4) Spri
— be Tien’ EEitze sony lrenirals See Diseil Devlocmsand
5 It-of Default-by-F 5 Lyrsolna - 1
th 0) days? = Hicteaventel ni a
5.4 of this Appendix &. Credit Mech deal conmactacagols
oe eee Failure, Post O65
aaiieat's 5 ‘ th satis Digits Dace
ian oe " Dist Tatens aie
shall-not_be-required-to- (x f h ide further Digital
Danlisgemet Sec ti: tied Dasa fel anid "Usitiee Serasaa ee Disk
Of jaan 5 4 4 ida_Digital Dovel ri
ers Se eee ine
written notice to Post Office, and in that ease:
E = ee ee ae
eS Say eee jon-of the DDS for the Prod:
dectitinated Sa tha asl Ole Dusinsanad Weslo eeth
Pe Oe ene ee Sactiinen- cdi "
Digital Devel i pdesnise-20sths Chik Silanes “13.
respect of all other Products:
ive Chained alaitngts ths Dectsst isles anti S "
iporth Aha Savatansed —Ooedask chal 5 Siesta Gate -ee
fermin the “Product Reduction Amount”) and the Ch lated
Gosia Dk ieee hana Tearn Charase end te Oana bul oy
PeTee iodo a eae th tava =e
pereentay d-to-the-average Sprint Feam-Ch forthe-affeeted
Prod: th i Seales the DDS
hi sida lsc a es Siete Vas Clesiana Onset a al
Ch \d-Tooliag-Chi 1
ieeiavedl aeeiteesl soe S
iiss Deealbaahe ea dit
‘Standing—Feam_or Oversight Rok
bh is samtaiad
Reduction Percentage”) The DDS.
eurrent DD: =
Schedule I Version 13.0
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Amount und. for so I ies 1 Has ds im
esas aaa a Casane ATS aha we act
hee Product sai Sr eanieael er-of the DDS TF
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‘Target Story Point Percentages
#4 New F F =— — n f
perconieling: Htolhuet tied drendy-t Eth f leskason tiv
£ the Digital Devel
222 The numberof. let Tans satis tata wasn GE
z sis teed tisbe pts = Eevereneneeees
iced al Tei the last Product
WORKING EXAMPLE
ities tcmepledPoilsdlalark t Perk hieca ts thsatialll
Levelis at different figures during the " Period.
NEWpRODUCE
‘Threshold ie 75 Story Roints for first 5 sprints, then 85 for sub eprint
Product is introduced and th “Team performs-as follows:
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Minimum 7 I 75 75 I 75 75 I 75 I «75 I 75 I 75 75
Threshold 7575 757575 8585S BSH BBS
Sn ANN 0
[Delivered Lv [8 I 8 I 92 I 9 I 100 I 100 I 100 I 100 I 100 I 100 I 100 I
Ssprint avg delivered 89.393 "96.0 "980 "99,3 "1000 "1000
Credit oo o o o o0 o o o o o 0
Minimum 75 75 I 75 75 75 I «75 I 75 I 75 I 75 (7575
Threshold 75 75 75 85 88585 BS BS BS BSS
6sprint avg Threshold ie 0.0 "517 "833 "850 7850 "850 "850
[Detiverea [7 [84 I 88 I 92] 96 I 100] 100 I 100 I 100] 100 I 100 I 100]
Gsprint avg delivered 9.3 "933 "960 "980 "993 "1000 1000
Credit oo oo o o o o 0 o o 0
The-6-§ Threshold-for-§ ds will be-caleulated-as shown-in-the
eas £ hether-the-Threshold-S rere
Average Sprint Performance has been-met-
SPRINE-FEAMS COMMENCING PRIOR-TO-18T NOVEMBER
ne ces DDS on 1 October—For S: get ieee el
dali ca aoaeedt a ee Pacwands ta Tatil
Service Levels and I'xpected Service Levels will be as per the table but Service Credits will
apply:
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For ‘Outline numbered + Level: 3 + Numbering Style:
1, 2,3, .. + Aligned at: 0” + Tab after: 0.59" + Indent at:
0.59"
Rai h-2 of this Schedule-sets-out-the- that shall_apph
tof the Cloud. amending pplomenting the terne-and
iti the Ag {as they apply to the Cloud Servi
SUPPLEMENTARY TERMS
—_——Termination
bieot-4 ph 242. Fuliteu S. w"
tien 4emcnthe Hien aolce elect io Uacouinue-el aepad
Fthe KS Cloud (ach ae, bul Act levind ¥o_dihers Full
Limited-or-Fuliteu- Services_closes_the-K5-cloud_platform-or-no
longer as Sa risoia-aienereveisd ded -by the Post
Off ict Sea Fie all ait tesa igratal
the Cloud. lan altarrsali a latices a ial be ablacted
wr ded take fy Fullie Hae aoted
GAB Souk ta _talea- ial rs
(asa Gy Pdet DnbS-Ge-4o Such Giternative-SlaeHRaRa-OD-4he
elimeranin- sath ine e-aarioe iat lent-t
beter Bian ie-Ke°Cloud Seniossuih £5 bare
fpietoraliie aie Fults Seee at a etal
Charcee paveblé- bi-ine Rua Dios teens cloud hall
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ineraiive-doulpigttonn- ly-being HNGT-HIH-and
5-Portal}) —_Instead—the rrr tet
alternative cloud_platforms—is—hereby agreed _by Post Offi
sblect_to-tie-costs-of such. t_being-agreed_by_the
parties.
—_— Ne Direct Access
adloriinaicl alle
+ Off a 4
9. aad
ClO_In-the- "
breaches—th ‘of_thi
titled (provided it h:
Jn-the. t-that Post_Offi Ibe tly_-wishes_to-h
wishes one of its subcontractors or its to have) direct access
Seite 5 cloud “sialtnas tHe _pekin agi ae
=r tothe Cloud S:
——Shanges
haree=the5 Descripi lating toe Cloud
Uftuse-narapracl 552 tal ies -audh-achecue
not require al from the Post Office.
Wh ad area salen Sie nias denaas was
feascliealley: Saronrial rot the Cloud. the
Hacpnlon oti aarl aiucteuad ite "i
@ fa aie ioee teil pride ie: Paar
with at least 3. months" prior written notice before such change is
implemented-and the parties will th hich the
effectsof the change can be rmitigated Why i
oaubre-are-Hot-oouaite:_Fult hall teth
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Formatted: Outline numbered + Level: 4 + Numbering Style:
1, 2,3, oe + Aligned at: 0.59" + Tab after: 1.18" + Indent
at.
POL00027920
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CONFIDENTIAL,
Formatted: Outline numbered + Level: 3 + Numbering Style:
4, 2,3, .. + Aligned at: 0” + Tab after: 0.59" + Indent at:
0.58"
Formatted: Outline numbered + Level: 4 + Numbering Style:
1, 2,3, me + Aligned at: 0.59" + Tab after: 1.18" + Indent
ats ‘1.18
siesta doer olandie tnd Ueeedoaicete I
a S paticrase Ne _eriie: Ae Joie ad . + Aligned at: 0.59" + Tab after: 1.18" + Indent
roec Sent tall_an-intrusion- detect tom-(IDS") Fo utiine numbered + Level: 4 + Numbering Style:
j 1, 2,3,
tect at: 1.18"
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commusiviionstenstug iodcukccdeableencct he cious
hec_into_Fullt : " fe
" includ
installed fersprovidiag te'Cloud Senisee-tecllectvely “OMens!
Communication")__The contents of any communications with
Folisg-Serione' ar using Rutey Serions’ ion
Se theoughtheiDS toes
vet "i r Off a =
Fon jabdlate:-srd-aneipen the vecceda-ot
Offensive Communication obtained with the IDS, create statistical
date =aad " eer er f
ty oF wrrek te-Cloud) the-Fuiit
= Land Fujits other products and-services.
heats of Emergency
———Ihthe event of an emergency and where necessary to protect the
bilearitv-cbte Cloud St == = 7
k FuiiteuS ant eenparadlt iterative Cloud
end Fults: all esonable-sfforis-to-nolify-the Ros!
Offi Sh % i-Rortatavcidance'st
doubt, hinterruption-shall_act_to relieve Fuljtsu-Services
fromit to provide the Services in accord: th the
Ss leg rall-it a iat-oneckI
respect of any such Service Levels.
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SCHEDULES
“Tie: teriaw ob thle Sthedula-apsie on per te Klicrosch haus Sartioee-ond-tiele
by Fuliteu ding the Operational Services.
Post-Offi ts-that th of the Microsoft A ie-eubject tothe
Post Offi ng end agreeing io the Customer Agreement whch isa bincingleaal
Gontract- between Fist ORs and ie Affliate}. The- Customer Ag ¢
includes the Online Services Terms (as defined therein) and the SL defined
therein).
Post Office confirms and aarees that:
li a pee Ceapadicra ee ere
Services. it will have made all_notifications to and/or secured all consents.of third
sles F¢ (i) for Fuji Services-to-be authorised to disclose Post Office Data
$e Miceoeot-and-fii for ull ich Post WG Data, yak
alelvto-theeient: dbi-applcabl ‘ahd -cata protection’
angi) for the pinout of mall 7
Nareetouterstened
to provide the Services in accordance with this Agreement,
it ie to Fulieu- Sensi Shegotviies OFF
toin Clause 4 of the Customer Agreement_and
Microsoft may send direct communications to Post Office related to the terms of the
‘Customer Agreement or the operation oF delivery of the Microsoft Azure Services.
Fujiteu Services shall have no liability to Post Office to provide the Operational Services
the Mi Agu joes. to- the. that ble to-«k ri
1i-of the fallure by-Poet_Office to comply with-paragraph 2.2 of thie Schedul
Fuiite hall h liability to Rost Office foi — aah
the-Microsoft_Azure—Ser = i feiluroe—of the
Dparatonat idod by Fulltei aarti i reauling ora
iiscoac®eteteiaiig-bb- Hoh to Seerina d-the Microsoft
Fie grad ie apeerdance Wie tie Gustave as : otiee an iace Sool
a nd_arises due to the acts. of Fujit
ideczahvage-:ai-F uli ee tala Sit th le eae
mitigate euch interruptions or failures.
Fults yioee-shall-have-no liability to Post Office for any-intorrupt falluroe-ot
the Operational Services provided by Fujitsu Services under the Agreement, result
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feaiavieeenaaiena naniamataaeeS: which ints
cadal-changen te ule ccsntigitstion Stine MickoeOR Aaau d
the cite Doeeaieeal b} Microsoft nararvotle lights
der the Customer A\ iL which would result in Fujitsu Services being unable_or
breach of the torme-of thie Agroomont-wore st o-conlinue-to provide the Ooorstional
ided cer bach-caee Rul arcana aly
fabian icicsaenl fail
—thatin-the-event that. -oF more-of the Microsoft Availability Zones are-wholl
lablo_the be_limled_Microsoft_Azu oe within the
ning—NlorocehtAvallablityZones—and—there—could_bo- i
that- should. iedeqreaaton ste tional then-Fuiit
Services shall have no liability to Post Office for such dearadati ded aly
that Fults Faster coreierclall bie-stepe to-sciugatesuch
degradation.
Fujitsu Services shall not-be relieved of liability for any failure to provide the Services in
accordance-with this Agreement caused by any unavailability, interruption or failure of
the Microsoft Azure Services.
Software Licences: Post Office accepts that any obligations of Fujitsu Services within
relat toe Grant cirereniotsel Say
thall- net (eave to the extent otherwise agreed in-writing between Rost Office and Fujitsu
Sched:
Version 13.0
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