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SCHEDULE D1
CHARGES
Version History
Version No. Date Comments
1.0 31/08/06 Agreed version as at date of signature of CCN 1200
2.0 25/01/07 Baseline copy of 1.4
3.0 09/07/07 Baseline copy of 2.6
4.0 14/04/08 Baseline copy of v3.4
5.0 23/02/09 Baseline copy of 4.2
5.1 19/05/09 RPI Increase 2009
5.2 12/06/09 Applying changes as per CCN 1253
5.3 15/06/09 Applying changes as per CCN1252a
6.0 06/07/09 Moving all schedules to V6.0 as agreed with Fujitsu
6.1 30/09/09 Amendments as per CCN 1254a
6.2 04/01/10 Amendments as per CCN 1268
6.3 05/01/10 Applying changes as per CCN1272
6.4 29.01.10 Applying changes as per CCN1273
65 24/03/10 Applying changes as per CCN1266b
6.6 30/03/10 Applying changes as per CCN1271c, CCN1275 and
CCN 1276a
67 01/04/10 Applying changes as per CCN 1270
68 23/04/10 Applying RPI for 2010 and including tidy up changes
6.9 05/05/10 Minor tidy up adjustments
7.0 10/05/10 Moving all schedules to V7.0 as agreed with Fujitsu
8.0 21/02/12 Applying changes as per CCN1303, CCN1289a
CCN1291, CCN1296, CCN1292, CCN1293,
CCN1297, CCN1295a, CCN1301d, CCN1304b,
CCN1281d, CCN1306a, CCN1309a, and CCN1294d,
9.0 13/01/14 Applying changes as per CCN1307a, CCN1308b,
CCN1311b, CCN1313c, CCN1316a, CCN1317,
CCN1318a, CCN1321, CCN1322b, CCN1325a,
CCN1327a, CCN1328b, CCN1329a, CCN1332a,
CCN1337a, CCN1340, CCN1341, CCN1342a,
CCN1343a, CCN1348b, CCN1349 and CCN1400
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10.0
10/09/16
Applying changes as per CCN1338, CCN1339a, ,
CCN1402, CCN1403, CCN1404, CCN1405,
CCN1408, CCN1409a, CCN1410, CCN1411,
CCN1414, CCN1415, CCN1418, CCN1419,
CCN1420a and CCN1421a and as subsequently
amended in this CCN1506 and moving all Schedules
to v10.0 in accordance with CCN1506
31/03/16
Applying changes as per CCN1423c, CCN 1424,
CCN1425, CCN 1429, CCN1500a, CCN 1502a,
CCN1505, CCN1508, CCN1512c, CCN1600and
moving all Schedules to v11.0 in accordance with
CCN1604
03/07/2017
Applying changes as per CCN1509a, CCN1602a,
CCN1603, CCN1606, CCN1607, CCN1609d,
CCN1610, CCN1618a, CCN1619a, CCN1620c,
CCN1621, CCN1622a and moving all schedules to
v12.0
Updating as per CCN1612b, CCN1613a, CCN1616b,
CCN1624, CCN 1627a, CCN1631c, CCN1633a,
CCN1636b, CCN1637b, CCN1638, CCN1640a, CCN1643,
CCN1644a, CCN1650c, CCN1653a and moving all
Schedules to v13.0
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SCHEDULE D1
CHARGES
1 GENERAL
1.1 All amounts set out in this Schedule are before adjustment for RPI as set out in paragraph
16 and exclusive of VAT.
All annual Charges set out in this Schedule D1, unless otherwise stated, relate to
Financial Years. All monthly Charges relate to calendar months. All Charges shall, unless
stated otherwise, become due for payment on a monthly basis in accordance with the
provisions of Schedule D2.
Where during the term of this Agreement any charge under this Schedule D1 is amended
by approved CCN the Parties shall set out in the table contained in Annex E to this
Schedule D1 the number of the approved CCN, the amount of the variation and the date
on which the revised charge becomes effective.
In consideration for the provision by Fujitsu Services of the relevant Services, Post Office
shall pay to Fujitsu Services the following:
1.4.1. Operational Charges in accordance with paragraph 2 as varied in accordance
with paragraphs 4 and 5;
1.4.2 additional Operational Charges in accordance with paragraph 6;
1.4.3 Call Off Charges in accordance with paragraph 7;
1.4.4 Charges for Service Integration Services in accordance with paragraph 8;
1.4.5 Third Party Management Service Charges in accordance with paragraph 9;
1.4.6 Development Charges in accordance with paragraph 10;
1.4.7 SIP Charges in accordance with paragraph 11;
1.4.8 Transfer Charges in accordance with paragraph 12;
1.4.9 Capacity Addition Costs in accordance with paragraph 13;
1.4.10 PIN Pad Procurement Charges in accordance with paragraph 14;
1.4.11 Charges for Hardware in accordance with paragraph 15;
1.4.12 the Gain Share payments set out in Annex G; and
The Charges have been based on an assumption that the numbers of Branches, Counter
Positions, Old Style Mobile Configurations, New Style Mobile Configurations, CTOs and
New CTO Configurations in each Financial Year will not exceed the numbers
corresponding to that Financial Year as set out in the Table entitled “Branch and Counter
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Position Limits” in Part 1 of Annex A. Should this assumption not be satisfied, as
evidenced by:
1.5.1. Post Office providing a forecast of numbers of Branches, Counter Positions, Old
Style Mobile Configurations, New Style Mobile Configurations, CTOs or New CTO
Configurations which exceed the limits set out in that Table for that Financial Year;
or
1.5.2 the actual number of Branches, Counter Positions or CTOs exceeding the
applicable limits in any three consecutive months,
the Parties shall agree changes to the Charges or Service Descriptions under the Change
Control Procedure to deal with additional equipment required by Fujitsu Services to
perform its obligations under this Agreement or the lack of availability of such equipment
for spares, maintenance or Operational Business Change purposes.
Services which cause or would cause the limits in the Table in Part 2 of Annex A to be
exceeded or the conditions specified in that Table not to be satisfied shall be subject to
the Change Control Procedure.
In this Schedule D1, unless stated otherwise, any reference to a paragraph or Annex is
to the relevant paragraph of, or annex to, this Schedule D1.
Without prejudice to any Charges which shall have become due to be paid by Post Office
to Fujitsu Services, and subject to paragraphs 9.2 and 9.3, if any Terminable Service is
subject to Partial Termination, the Operational Charges in respect of each Service
comprised within that Terminable Service shall not be payable in respect of the period
after the date of such Partial Termination.
For the purposes of this Schedule D1, from approval by Post Office of a part 2 Exit
Plan for a particular Operational Service, "Counter Positions" shall mean those
Counter Positions that are supported by Fujitsu Services and "Branches" means those
Branches that are supported by Fujitsu Services with respect to that Operational
Service. For the avoidance of doubt, once a particular Operational Service, Counter
Positions or Branches is/are supported by a Next Supplier or any other supplier (and
not Fujitsu Services) it/they shall cease to be “Counter Positions” or “Branches” for
such Operational Service for the purposes of this Schedule D1.
Example
Day 1 - Fujitsu supports the same 100 Counter Positions in respect of both the Engineering
Service and the Service Desk Service.
Day 2 - There is a ramp down of the Engineering Service and 50 Counter Positions become
supported by a Next Supplier while the remaining 50 Counter Positions are still supported by
Fujitsu. There is no change in respect of the Service Desk Service.
From Day 2, the number of Counter Positions for calculating the variable charge for the
Engineering Service would be 50 but it would still be 100 for the Service Desk Service.
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1.10 Revenue Switch Principles
24
2.2
1.10.1 The provisions of Schedule I set out the principles and processes applicable to
Revenue Switch.”
THE OPERATIONAL CHARGES
In consideration for the provision of each of the Operational Services, Post Office shall
pay to Fujitsu Services in respect of such time as such Operational Service is being
provided an amount per month calculated as follows (subject to adjustment in accordance
with paragraphs 4 and 5 of this Schedule D1):
In respect of each of the following Operational Services:
2.2.1. Central Network Service;
2.2.2 Reference Data Management Service;
2.2.3 Management Information Service;
2.2.4 Reconciliation Service;
2.2.5 Not used;
2.2.6 CMT Service;
2.2.6A POLSAP Hosting Service;
2.2.6B POLSAP Applications Support Service
2.2.6B Not Used,
Post Office shall pay to Fujitsu Services in respect of each month the Operational Fixed Charge
for that Operational Service for that month;
2.2.7 Operational Business Change (Branch Change) Service,
In respect of each month until 31 March 2015, Post Office shall pay to Fujitsu Services in
respect of each month other than December in each Financial Year the Operational Fixed
Charge for that Operational Service for that month. In respect of each subsequent month, Post
Office shall pay to Fujitsu Services the Operational Fixed Charge for that Operational Service
for that month.
23
Paragraph removed by CCN1616b
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2.3A Paragraph removed by CCN1616b
24 In respect of the Security Management Service the Post Office shall pay to Fujitsu
Services in respect of each month the aggregate of the following:
2.41
2.4.2
2.4.3
24.4
the Operational Fixed Charge for the Security Management Service in respect of
that month; plus
an amount equal to the Operational Unit Charge for the Security Management
Service in respect of that month multiplied by the number of Branches in operation
at the beginning of that month; plus
an amount equal to the Margin Rate for the Security Management Service in
respect of that month multiplied by the number of Branches in operation at the
beginning of that month; plus
an amount equal to the Operational Unit Charge for the Operational Service
‘Security Management Service’ in respect of that month multiplied by the number
of Post Office Ltd Generic Web Services (GWS) Clients minus three in operation
at the beginning of that month.
25 In respect of the Data Centre Operations Service the Post Office shall pay to Fujitsu
Services in respect of each month the aggregate of the following:
2.5.1
2.5.2
2.5.3
the Operational Fixed Charge for the Data Centre Operations Service in respect
of that month; minus
an amount equal to the Operational Unit Charge for the Data Centre Operations
Service in respect of that month multiplied by the Volume Forecast Reduction;
and the result of paragraph 2.5.1 minus paragraph 2.5.2 then added to:
an amount equal to the Margin Rate for the Data Centre Operations Service in
respect of that month multiplied by a percentage equal to 100 minus the Volume
Forecast Reduction.
2.6 After any Volume Forecast Reduction shall have been made, each of the Operational Unit
Charge and Margin Rate for the Data Centre Operations Service for each month after that
in which such Volume Forecast Reduction takes effect shall be reduced by multiplying it
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by the percentage calculated by subtracting that Volume Forecast Reduction from 100;
the resultant new Operational Unit Charge and Margin Rate shall be restated in this
Schedule under the Change Control Procedure.
27 In respect of the Third Line Software Support Service the Post Office shall pay to Fujitsu
Services in respect of each month the aggregate of the following:
2.7.1
2.7.2
2.7.3
the Operational Fixed Charge for the Third Line Software Support Service in
respect of that month; plus
an amount equal to the Operational Unit Charge for the Third Line Software
Support Service in respect of that month multiplied by the number of POL Service
Types in operation at the beginning of that month.
an amount equal to the Margin Rate for the Third Line Software Support Service
in respect of that month multiplied by the number of POL Service Types in
operation at the beginning of that month; plus
an amount equal to the Operational Unit Charge for the Operational Service
‘Third Line Software Support Service’ in respect of that month multiplied by the
number of Post Office Ltd Generic Web Services (GWS) Clients minus three in
operation at the beginning of that month.
2.8 In respect of the Service Management Service the Post Office shall pay to Fujitsu
Services in respect of each month the aggregate of the following:
2.8.1
2.8.2
2.8.3
2.8.4
2.8.5
the Operational Fixed Charge for the Service Management Service in respect of
that month; plus
an amount equal to the Operational Unit Charge per Branch for the Service
Management Service in respect of that month multiplied by the number of
Branches in operation at the beginning of that month; plus
an amount equal to the Operational Unit Charge per POL Service Type for the
Service Management Service in respect of that month multiplied by the number
of POL Service Types in operation as at the beginning of that month.”
an amount equal to the Margin Rate per Branch for the Service Management
Service in respect of that month multiplied by the number of Branches in operation
at the beginning of that month; plus
an amount equal to the Margin Rate per POL Service Type for the Service
Management Service in respect of that month multiplied by the number of POL
Service Types in operation at the beginning of that month; plus
an amount equal to the Operational Unit Charge for the Operational Service
‘Service Management Service’ in respect of that month multiplied by the number
of Post Office Ltd Generic Web Services (GWS) Clients minus three in
operation at the beginning of that month.
2.9 In respect of the Branch Network Service the Post Office shall pay to Fujitsu Services:
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2.9.1 Not Used.
2.9.2 the aggregate of:
2.10
2.11
(a) the Operational Fixed Charge for the Branch Network Service in respect
of that month; and
(b) an amount per month equal to:
(i) the aggregate of the amounts charged to Fujitsu Services in
respect of that month by the providers of network connections to
Branches; plus
(ii) the margin thereon, calculated by multiplying such amount in
2.9.2(b)(i) by 5 divided by 95.
(c) an amount equal to the Operational Unit Charge multiplied by the
number of Branches using the Branch Network Service on the 1st of
each calendar month from 1st April 2017.
Fujitsu Services shall provide Post Office at the beginning of each Financial Year with an
estimate of the Operational Charges for the Branch Network Service in that Financial Year
and the remaining Financial Years during the term of this Agreement based for each
Financial Year upon Post Office's then current forecast of numbers of Branches and
Fujitsu Services’ forecast of the mix of technology types for network connections and the
unit prices for each such technology type.
In respect of the Salesforce Support Service the Post Office shall pay to Fujitsu Services
in respect of each month the aggregate of the following:
(a)
the Operational Fixed Charge for the Salesforce Support Service in respect of that
month; plus
the Escalated Calls Fixed charge which covers the management of Salesforce
Support Service Escalated Calls which will be reviewed after three months of live
Service; plus
an amount equal to the Operational Variable Charge for the Salesforce Support
Service in respect of that month for the use of the Fujitsu Cloud Services. This
will be at the prevailing rates published at
http://globalcloud.uk.fujitsu.com/portal/ctri/UsePrice multiplied by the usage for
that month for the UK based hosting activity. For the Germany based disaster
recovery hosting activity the prevailing rates are published at
https://globalcloud.de.fujitsu.com/portala/ctrl/UsePrice and will be multiplied by
the usage for that month and multiplied by the Bank of England rate at which
Fujitsu translates this Euro value to Sterling (GBP).
The Operational Fixed Charges are based on a maximum of 400 users, and 15 calls per
month. If the total number of users or calls exceeds the maximum number the Parties
shall assess the impact upon fixed charges through the Change Control Procedure.
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2.13
2.14
The variable charges for the service are from the Fujitsu Global Cloud Platform and are
published at http://globalcloud.uk.fujitsu.com/portal/ctrl/UsePrice and
https://globalcloud.de.fujitsu.com/portala/ctri/UsePrice. Fujitsu shall provide these rates
to Post Office in writing each time they are updated. For the avoidance of doubt these
are not subject to annual indexation.
In respect of the Application Support Service (Fourth Line) the Post Office shall pay to
Fujitsu Services in respect of each month the aggregate of the following;
(a) _ the Operational Fixed Charge for that Operational Service in respect of that
month; plus
(b) an amount equal to the Operational Unit Charge for the Operational Service
‘Application Support Service (Fourth Line)’ in respect of that month multiplied by
the number of Post Office Ltd Generic Web Services (GWS) Clients minus three
in operation at the beginning of that month.
In respect of the Systems Management Service the Post Office shall pay to Fujitsu
Services in respect of each month the aggregate of the following;
(a) the Operational Fixed Charge for that Operational Service in respect of that
month; plus
(b) an amount equal to the Operational Unit Charge for that Operational Service in
respect of that month multiplied by the number of Counter Positions in operation
at the beginning of that month; plus
(c) I an amount equal to the Margin Rate for that Operational Service in respect of
that month multiplied by the number of Counter Positions in operation at the
beginning of that month; plus
(d) an amount equal to the Operational Unit Charge for the Operational Service
‘Systems Management Service’ in respect of that month multiplied by the number
of Post Office Ltd Generic Web Services (GWS) Clients minus three in operation
at the beginning of that month.
With effect from 1st April 2017 the Operational Charges shall be reduced by the monthly
credit referred to in Annex B as ‘Trinity 1 Credit’ and, subject to the provisions of paragraph
17, the “Invest to Save Credit”
2.15 “HNG-X Test Infrastructure Charges”
In respect of the Financial Years ending 31st March 2018, 31st March 2019 and 31% March
2020, the HNG-X Test Infrastructure Charges are as set out in Annex B.
2.16
HNG-X Counter and HNG-A Gaps Infrastructure Charges”
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i. In respect of the Financial Year ending 31st March 2018, the HNG-X Counter Position
supporting infrastructure and HNG-A Gaps Counter Position supporting infrastructure
Charges is as set out in Annex B.
ii. It is agreed that the parties shall evaluate the scope of the HNG-X Counter Position
supporting infrastructure and HNG-A Gaps Counter Position supporting infrastructure
and associated Services as at 31st October 2017 and again as at 28th February 2018
for the Financial Year ending 31st March 2019 and shall act reasonably in seeking to
agree an appropriate adjustment to the applicable monthly Charges to take effect from
1st April 2018 to 31st March 2019 to reflect the impact (if any) of any relevant system
changes on the use of the HNG-X Counter Position supporting infrastructure and HNG-
ACounter Position supporting infrastructure and the associated Services during that
period (e.g. changes made to event monitoring systems against HNG-A Gaps and the
‘pivot to cloud work-stream’). The parties agree that in no event shall the HNG-X
Counter Position and HNG-A Gaps Counter Position Infrastructure Charges from 1st
April 2018 exceed £67,523.87 per month.
2.16.3 In the event that the parties fail to execute a CCN on or after 31st March 2018 to adjust
the monthly HNG-X Counter Position and HNG-A Gaps Counter Position Infrastructure
Charges in accordance with paragraph 2.16.2 above then Post Office shall continue to
pay the monthly Charges of £67,523.87 until 31st March 2019 unless otherwise agreed
by the parties in a CCN.
2.16.4 Post Office may terminate for convenience the provision of the HNG-X Counter Position
and HNG-A Gaps Counter Position Infrastructure Services for any reason by giving
Fujitsu Services not less than 60 calendar days’ notice in writing provided such notice is
given in accordance with Clause 57.2 and that such termination shall take effect no
earlier than 1st October 2018. Fujitsu Services agrees to waive any Termination Charge.
HNG-X Termination Charge or Partial Termination Charge relating to the termination of
the HNG-X Counter Position and HNG-A Gaps Counter Position Infrastructure Services
which would otherwise be payable in the Financial Year ending 31st March 2019 where
this termination right has been exercised by Post Office. In the event of any conflict
between this provision and any other provision in the Agreement relating to the
termination for convenience of the HNG-X Counter Position and/or the HNG-A Gaps
Counter Position Infrastructure Services and/or Termination Charges, this provision shall
take priority.
2.17 Digital Development Services
In respect of the Digital Development Services the Post Office shall pay to Fujitsu
Services the DDS Charges as specified within Appendix 5 to Schedule 13 (Digital
Development Services) which shall be made of fixed and variable charges.
3 MARGIN PROTECTION
3.1 If in any of the Financial Years 2008/9 to 2011/12 (inclusive) the aggregate amount of all
the Operational Charges calculated in respect of that Financial Year by reference to a
Margin Rate (excluding, for the avoidance of doubt and for the purposes of this paragraph,
any "Late Cost to Post Office" applicable in respect of such Margin Rates in accordance
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3.2
3.3
3.4
3.5
41
with paragraph 4.2.3) (plus the margin calculated in respect of that Financial Year in
accordance with paragraph 2.9.2(b)(i)) shall be less than the Protected Margin for that
Financial Year, then Post Office shall pay to Fujitsu Services an amount equal to the
difference.
The amount paid by Post Office in accordance with paragraph 3.1 in respect of any
Financial Year shall be available to Post Office as a credit to be applied against the margin
on any new Services agreed under the Change Control Procedure which Post Office
obtains from Fujitsu Services in that Financial Year, provided such new Service is
provided for longer than twelve months.
Any credit available to Post Office pursuant to paragraph 3.2 shall be made available
monthly throughout the Financial Year in question based on estimates made on a year to
date basis in respect of each month. As soon as reasonably practicable following the end
of each such Financial Year the actual amount available by way of credit during that
Financial Year shall be calculated. If the amount available as a credit in respect of the
Financial Year as so calculated is greater than the aggregate of the monthly credits
actually made available to Post Office during that Financial Year the difference shall be
made available to the Post Office as an additional credit on the basis set out in paragraph
2. If the amount available as a credit in respect of the Financial Year as so calculated
is less than the aggregate of the monthly credits actually utilised by Post Office during
that Financial Year then the Post Office shall repay to Fujitsu Services an amount equal
to that shortfall.
In settlement of the incorrect calculation and invoicing by Fujitsu Services of margin
protection payments during the period April 2008 up to and including August 2009, the
parties have agreed that Fujitsu shall pay back to Post Office the sum of £339,396
erroneously paid out by Post Office during such period in margin protection payments.
£300,000 of such sum shall be repaid upon signature by the parties of the POLSAP Phase
1 Live Service CCN, and the balance shall be repaid upon signature of CCN 1268, each
as a credit to Post Office to be offset against monthly Operational Charges.
Notwithstanding anything to the contrary in this Agreement, such repayment by Fujitsu
shall not operate so as to reduce the aggregate amount of Operational Charges paid by
Post Office in the relevant Financial Year and so triggering margin protection payments
by Post Office pursuant to paragraph 3.1 above.
With effect from September 2009, without prejudice to its other obligations in relation to
margin protection, Fujitsu Services shall apply correctly the margin calculation at
paragraph 2.9.2 (b) (ii) above.
VARIATION OF OPERATIONAL CHARGES - TRIGGER POINTS.
Assumptions have been made by the Parties about the timing of certain events set out in
the Trigger Point Table (referred to as "Trigger Points") in settling the amounts of the
Operational Charges.
4.1A For the avoidance of doubt, the planned dates in the Trigger Point Table shall not be
changed to reflect any changes that might be made to the HNG-X Programme Plan and
no adjustment shall be made to the Operational Charges in relation to Trigger Points
other than pursuant to paragraphs 4.2.3 or 4.2.4, unless the Parties agree otherwise
under the Change Control Procedure.
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4.2 The principles that shall apply for adjustment to the Operational Fixed Charges and
Operational Unit Charges when Trigger Points occur early or late are as follows:
4.2.1
4.2.2
4.2.3
4.2.4
Not Used
In the event that Project HNG-X is terminated either pursuant to (i) Clause 47.15.
(but only as a consequence of the Agreement terminating pursuant to Clause 47.4
or 47.7) or (ii) Clause 47.11.2, then the dates stated in the Trigger Point Table for
such of the Trigger Points that are planned to occur after HNG-X Initial
Acceptance (being, for the avoidance of doubt, Trigger Point T6 (Counter
Application Roll Out Complete) only) shall be put back (for the purposes of this
paragraph 4 only) to the date of the expiry or earlier termination of the Agreement,
provided that in each case such termination of Project HNG-X occurred prior to
HNG-X Initial Acceptance.
The Operational Fixed Charges and/or Operational Unit Charges (as specified in
the final column of the Trigger Point Table) for the Operational Services
corresponding to the Trigger Points (if any) adjusted in accordance with
paragraph 4.2.2 shall each be increased in each complete calendar month in the
period by which such Trigger Points are put back, by the amount of the "Late Cost
to Post Office" (if any) specified in the Trigger Point Table.
If any of the Trigger Points are delayed beyond the planned dates specified in
the Trigger Point Table, then to the extent that the delay was:
(a) caused by a Default or delay of Post Office or any of its employees,
agents or subcontractors, then Fujitsu Services shall be entitled to
increase the Operational Fixed Charges and/or Operational Unit Charges
(as specified in the final column of the Trigger Point Table) for the
Operational Services corresponding to that Trigger Point (as identified in
the Trigger Point Table) in each complete calendar month during the
period of that delay or Default by the amount of the “Late Cost to Post
Office” (if any) specified in the Trigger Point Table;
b) not caused by a Default or delay of Post Office, or any of its employees,
agents or subcontractors, then, without prejudice to any other right or
remedy of Post Office, Fujitsu Services shall continue to charge Post
Office the relevant Operational Charges in Annex C of this Schedule D1
without any adjustment.
4.3 Variabilisation Framework
4.3.1 The provisions of Schedule I set out the principles and processes applicable to
Variabilisation.
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5.1
5.1A
5.2
5.3
VARIATION OF OPERATIONAL UNIT CHARGES AND OPERATIONAL FIXED
CHARGES
Engineering Service
Paragraph removed by CCN1616b
Paragraph removed by CCN1616b
Operational Business Change (Branch Change) Service
Not Used
Data Centre Operations Service
If the number of SAP Basis Calls per month exceeds 200 in any three months within a six
month period providing that the SAP Basis Calls are not due to a fault in the POLSAP.
Central Infrastructure or POLSAP Software that is attributable solely to Fujitsu Services’
actions and Fujitsu Services demonstrates to the satisfaction of Post Office (acting
reasonably) that it will as a result thereafter require additional resource to manage SAP
Basis Calls above 200 per month, the Parties shall agree under the Change Control
Procedure (such agreement not to be unreasonably withheld) adjustments to:
5.3.1 the Operational Fixed Charge for the Data Centre Operations Service and the
number of SAP Basis Calls included within that Charge, as necessary to reflect
such additional resource requirement; and
5.3.2 _ the Charge per SAP Basis Call and threshold from which that Charge applies, as
set out in paragraph 6.1.
5.3A Paragrah removed by CCN1613a.
5.4
5.5
Clause removed by CCN1613a. NBS Audit Record Queries
If Post Office exercises its option under the CCD entitled “Service Description for the
Security Management Service” (CS/SER/016), when that CCD is in effect, or the CCD
entitled "Security Management Service: Service Description" (SVM/SDM/SD/0017), when
that CCD is in effect, to vary the maximum number of Audit Record Queries which Fujitsu
Services is required to carry out, the Operational Fixed Charge in respect of the Security
Management Service shall, with effect from the date on which that revised maximum
becomes effective, be increased by £240.93 per Audit Record Query by which such
maximum is increased.
Reference Data Processes
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5.6
5.6A
5.7
5.8
5.9
5.10
For every month after the Amendment Date during which the Reference Data processes
have not been improved by Post Office (or its agents or subcontractors) performing the
work necessary to achieve the following aims:
5.6.1 reduce errors and rework by streamlining the end-to-end Reference Data
processes and simplifying/rationalising the business rules around different
Reference Data types and their sources/validation;
5.6.2 introduce a generic model of product data to minimise the number of product
types, eliminate “special” product features and increase use of "soft" reference
data methods in lieu of "hard" application coding; and
5.6.3 apply Reference Data consistently across all elements of end-to-end solution.
Post Office shall pay to Fujitsu Services an addition to the Operational Fixed Charge for
the Reference Data Management Service due in respect of that month. In Financial
Year 2011/12 the additional monthly charge (if applicable) shall be £20,637, In respect
of each subsequent month, the charge shall be £21,627 where applicable. From 1%
September 2013 no such charges shall apply.
Services introduced by CCN
Post Office may terminate the Services introduced by (i) CCN641a and (ii) CCN807 and
CCN1163 (as listed in the CCN Service List), by raising a CCN to terminate such Service,
subject to Fujitsu Services being entitled to reimbursement by Post Office of its
reasonable costs incurred in the termination of such Service by raising an invoice in
accordance with Schedule D2 in respect of such costs as they arise. If such Services are
so terminated, an amount per month equal to the monthly charge value for each such
Service (as set out in column three of the CCN Service List for the CCN introducing the
Service in question) shall be deducted from the Operational Fixed Charge for the Data
Centre Operations Service.
All of the Services introduced by CCN (as listed in the CCN Service List), other than
CCN641a, CCN807 and CCN1163, shall terminate in sequence with the migration of the
related Client systems from their existing interfaces with the Infrastructure to the EDG.
If following notice given by Post Office and development of an alternative approach in
accordance with row Ad in Table 2 of Annex 1 to Schedule BS5 any of the Client systems
referred to in paragraph 5.8 shall not have been migrated to the EDG by the date of
completion of HNG-X Project Workstream X2 (Migrate Data Centre to HNG-X
configuration), the Services introduced by CCN (as listed in the CCN Service List) related
to those Client systems shall continue and, with effect from that date, the Charges for
those Services set out in the CCN Service List shall be payable by Post Office to Fujitsu
Services until the relevant Client systems have been migrated to the EDG.
Periodic review of the CCN Service List to update it for additions and deletions shall be
managed by the Commercial Leads.
BFPO Branches.
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5.11 For the avoidance of doubt all variable Operational charges as listed in Annex B Schedule
D1 will be applied to BFPO Branches.
5.12 Impact of termination or expiry of the Service Desk Service on the Engineering Service:
5.12.1 At the date of CCN1400, it was acknowledged that the termination of the Service Desk
Service may have an impact on the volume of Engineering Service visits to Branches.
To this end, it is agreed that the Engineering Service shall be subject to Branch visit
volume baselines to be agreed between the parties (the “Expected Engineering
Volumes”) calculated by reference to the Engineering Reference Period in accordance
with the process set out below. This baseline shall be set out in a formal exchange of
letters.
5.12.2 With respect to the Engineering Service, Fujitsu Services shall record the volume of
Engineering Service visits to Branch and shall provide to Post Office data relating to
engineering visits in the Engineering Reference Period. The "Engineering Reference
Period” will be the later of either:
a) Six complete calendar months immediately prior to commencement of
rampdown of the Service Desk Service; or
b) Six complete calendar months immediately prior to notification of termination of
the Service Desk,
5.12.3 The Engineering Reference Period will be used to generate a forecast of expected
volume of Engineering Service visits to Branches for the period where Fujitsu Services
is providing the Engineering Service but the service desk is provided by a Next Supplier
(i.e. after the Service Desk Service has been terminated) so as to enable the parties to
agree the “Expected Engineering Volumes”.
5.12.4 In order to determine the Expected Engineering Volumes:
a) Post Office and Fujitsu Services shall jointly normalise the volume of visit data
measured during the Engineering Reference Period to take account of
i) particular circumstances occurring at any point in the Engineering
Reference Period;
ii) any peak periods included in the Engineering Reference Period,
whereby downward adjustments shall be made based on a reversal of
the uplifts (adjusted for any particular circumstances at that time)
experienced for each month in the same peak period in the prior year.
b) Normalisation will only be applied to significant programmes that have
materially impacted the Expected Engineering Volumes. Historic examples of
where this has been the case are the introduction of new media to Epson
printers which generated circa1000 additional engineering visits per month and
the programme rollout of new PIN Pads that generated circa 400 additional
engineering visits per month.
c) An 8% variance will be applied to the agreed volumes to generate upper (108%)
& lower (92%) threshold for each month.
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d) With respect to months October to December (inclusive), an additional “peak
uplift” shall be applied to the Expected Engineering Volumes. The increased
percentage shall be applied for these months to take account of the expected
greater volumes of Engineering visits to Branches. The peak uplift in 2012
was as follows :-
i) October +10.0%
ii) November +19.7%
iii) December +12.7%
For the avoidance of doubt, months January to September (inclusive) will be considered
normal (non peak) months for the purpose of this calculation (and shall therefore only
be subject to the variance highlighted in paragraph c) above.
5.12.5 The agreed volumes together with the upper and lower thresholds and peak uplift
determined in accordance with paragraph 5.12.4 above shall form the Expected
Engineering Volumes. In addition, the Expected Engineering Volumes shall be linked to
the estate volume of 29,600 counters (or as per the average number of counters during
the Engineering Reference Period). If the actual estate size varies materially (+/- 1%)
between the volume agreed by reference to the Engineering Reference Period and the
period associated with the actual engineering visits measurement, an appropriate
adjustment will be made to the Expected Engineering Volumes.
5.12.6 At the end of each 3 month period following termination of the Service Desk Service, the
parties shall total the actual Engineering Service visits to Branches, this sum being,
subject to paragraph 5.12.10 below the “Actual Engineering Visits”
5.12.7 Should Actual Engineering Visits be greater than the upper threshold for the Expected
Engineering Volumes for that 3 month period, Post Office shall pay Fujitsu Services a
sum equivalent to credits as detailed in paragraph 5.12.9 below for each Engineering
visit to a Branch above the upper threshold.
5.12.8 Should Actual Engineering Visits be lower than the lower threshold for the Expected
Engineering Volumes for that month , Fujitsu Services will credit Post Office as detailed
in paragraph 5.12.9 for each Engineering visit to a Branch below the lower threshold.
5.12.9 For each additional visit over and above the Upper Threshold (108%) for the 3 month
period, Fujitsu Services shall be entitled to charge £125 per visit. In the event that the
number of visits made in that 3 month period is below the Lower Threshold (92%),
Fujitsu Services shall give a credit to the Post Office of £100 per visit. Additional
charges and credits shall be applied to the operational charge invoice and Fujitsu
Services shall provide supporting information.
5.12.10 For the avoidance of doubt, Actual Engineering Visits shall be based on:
a) the number of incidents passed from the Next Supplier of the replacement
Service Desk to the Engineering Service; and
b) the proactive incidents logged by Fujitsu Services (i.e. Bad blocks on Hard Disc
drives), but in this latter category these shall be limited to no more than 100
visits per month. If the actual volume of proactive incidents logged by Fujitsu
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Services is greater than 100, only 100 will be counted in the actual Engineering
Service visits to Branches volumes for that month.
The following will be excluded from the measure of actual Engineering Service visits to
Branches:
i) any agreed user self-fix incidents that do not require an engineer to attend the
Branch, provided the Service Desk identifies them, and does not pass them to
Fujitsu Services’ engineering queue;
ii) any repeat visits to Branches with respect to the same recorded incident; and/or
iii) any engineering visits due to issues, or incidents arising from unexpected failure
across the branch network of a hardware component due to age that exceeds a
50% degradation in the MTBF rates (such rates determined by reference to the
MTBF rates occurring immediately prior to termination of the Service Desk
Service), save where such degradation in the MTBF rate can be directly
attributed to circumstances linked to a change introduced at the request of Post
Office whereupon such additional failures (over and above the MTBF rate +
50% degradation) shall be included in the calculations.
5.12.11 From the date that the Expected Engineering Volume becomes effective the charges to
Post Office in respect of MTBF excess visits shall cease to apply.
5.12.12 Paragraph removed by CCN1616b
6 ADDITIONAL OPERATIONAL CHARGES
Additional Charges in respect of the Data Centre Operations Service
6.1 a) As an additional monthly Charge for the Data Centre Operations Service, if the
number of SAP Basis Calls per month exceeds ten, Post Office shall pay to Fujitsu
Services £215.78 for each such SAP Basis Call in excess of ten per month.
b) In the event that the parties agree that the Oracle database shall no longer be
within Oracle support then the monthly Charge for the Data Centre Operations Service
shall be uplifted by £30,000 per month and in the event that there is an Incident
involving the Oracle database, support shall be provided by Fujitsu Services on
reasonable endeavours (and as such Service Levels to the extent applicable will not
apply) and time and materials basis in accordance with the Rate Card where Fujitsu
Personnel are used and in accordance with Oracle's then current standard published
rate card (or cheaper) where assistance is required from Oracle. Oracle's position on
support is likely to evolve and future direction will form part of the jointly agreed
technology roadmap as described in Clause 10.9.
Additional Charges following termination for convenience
6.2 If Project HNG-X is terminated pursuant to (i) Clause 47.15, but only as a consequence
of the Agreement terminating pursuant to Clause 47.4 or 47.7, or (ii) Clause 47.11.2, Post
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Office shall pay to Fujitsu Services, in respect of the period (if any) between 31 March
2010 and the earlier of termination or expiry of this Agreement an amount equal to:
6.2.1 the costs incurred by Fujitsu Services in respect of hardware and/or software
maintenance and support additional to those allowed for in the Charges plus
margin thereon, calculated together by multiplying such costs by 100 divided by
78; and
6.2.2 the costs incurred by Fujitsu Services in respect of additional hardware, software
or other equipment required in the Data Centres plus margin thereon, calculated
together by multiplying such costs by 100 divided by 95,
in each case where such maintenance, support, hardware, software or equipment is
necessary in Fujitsu Services’ reasonable opinion for the provision of Services in
accordance with this Agreement. All such costs shall be subject to Open Book verification
(which, in the case of paragraph 6.2.1, shall be by reference to HNG-X Baseline Open
Book Information), and shall be invoiced by Fujitsu Services in accordance with Schedule
D2 after such verification has been undertaken.
63 Paragraph removed by CCN1612b
6.3.1 Not Used
6.3.2 Not Used
6.3.3 Not Used
64 Paragraph removed by CCN1612b
65 Paragraph removed by CCN1612b
6.6 Paragraph removed by CCN1612b
6.7 IBM Credence Software
The IBM Credence Software shall be charged (excluding VAT) as follows:
- March 2010 £119,565
- October 2010 £122,434.56
- October 2011 £122,434.56
- October 2012 £134,470.37
- October 2013 £138,638.95
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In addition, a support charge of £810.27 per month will be chargeable from 1st December 2009
to 31 March 2015. For software maintenance for the period after 31st March 2015, save for
facilitating the purchase of software for the benefit of Post Office under CT1792, Fujitsu shall
have no responsibility wnatsoever for ensuring that further annual software subscriptions and
support renewals for the IBM Credence software set are kept active and in force. In addition,
any Fujitsu resource incurred in assisting in the resolution of any queries or disputes in
connection with the IBM Credence software set that may arise shall be managed and charged
via the Change Control Procedure.
In the event that Post Office wish to further renew the software via Fujitsu or novate the existing
software from Fujitsu then this shall be agreed and managed via the Change Control Procedure.
It was agreed for the extension of the Credence/ MDM Service beyond 31st March 2015 that the
ongoing charges in relation to the IBM Credence Software (for those licence products and
volumes that were procured from Fujitsu for the use by Credence in 2009) have been included
in the parallel-run charges for the initial infrastructure as contained in the final version of
CT1778 ‘Credence / MDM Infrastructure Tech Refresh’ and any required continuation changes
until the software is uninstalled.
The ongoing charges for IBM Credence Software (for those licences procured in CT1778
‘Credence / MDM Infrastructure Tech Refresh’) have been included in the Operational Charges
for the Credence/ MDM service from 1st April 2015.
68 In full and final settlement of any cause of action that at the date of signature of CCN
1268 Post Office may have against Fujitsu Services arising from Project HNG-X not
having been delivered in accordance with the timescales under the HNG-X
Programme Plan in its agreed form prior to signature of CCN 1268 (but no other
cause of action), which settlement (for the avoidance of doubt) does not preclude
adjustments (as agreed between the parties from time to time) to these terms in the
event that the plan is further amended, Fujitsu Services shall pay to Post Office each
month, between October 2009 and February 2010 inclusive, the sum of £1 million
(exclusive of VAT). This shall be in the form of a credit note which will be offset against
the total Operational Charges invoiced for the relevant month. The credit note shall
not operate so as to reduce the aggregate amount of the Operational Charges
calculated in respect of the relevant Financial Year thus triggering margin protection
payments by Post Office pursuant to paragraph 3.1 of this Schedule D1.
69 Paragraph removed by CCN1616b
6.11. Additional POLSAP Hosting Services Licence Charges (CCN1609d)
6.11.1 The following one off fixed charges shall apply and shall be payable as shown below:
1. Continuation of the Open Text Sub-Contract for the provision of the Data Archiving for SAP
Solutions 350 users licenses and support up to and including at 23:59 on 31st March
2017 (as set out in Attachment 2 of CCN1609d and further described in paragraph
2.1.5.6 of the POLSAP Hosting Service, Service Description (SVM/SDM/SD/2191)) ata
fixed charge of £14,187.81 payable on 5'"" October 2016 and as further extended in
CCN1620c (POLSAP Hosting Service from Midnight on 31st March 2017 to 31st March
2018, the Charges for support and maintenance of the OpenText Software for this
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2.
additional extension period are included in the POLSAP Hosting Service Operational
Charges from 1% April 2017 ; and
Continuation of the 6 Oracle Database Enterprise Edition —- Processor Perpetual licenses up
to and including 31st March 2017 (as described in paragraph 2.1.5.6 of the POLSAP
Hosting Service, Service Description (SVM/SDM/SD/2191) at a fixed charge of
£7,177.02 payable on 5'" October 2016 and as further extended in CCN1620c
(POLSAP Hosting Service from Midnight on 31st March 2017 to 31st March 2018), the
Charges for support and maintenance of this Oracle Software for this additional
extension period are included in the POLSAP Hosting Service Operational Charges
from 15 April 2017.”
6.12 Decommissioning Activities
6.12.1 POLSAP Hosting Infrastructure Decommissioning
RONAN
6.12.1 The one time fixed Charge for Fujitsu Services to decommission the POLSAP Hosting
Infrastructure on expiration or earlier termination of the POLSAP Hosting Service and any
residual run costs is £120,000, however the parties agree to have further discussions
relating to the scope and approach of decommissioning prior to the Post Office serving
notice of termination, these discussions may enable a reduction in the fixed Charge of
£120,000. The Parties acknowledge that Fujitsu Services’ current bottom up planning for
these activities indicate a cost of £140,000 that is being discounted by £20,000 by Fujitsu
Services. The decommissioning tasks will comprise:
Logical
1. Software / operating system deletion
2, Network (router, switches, firewalls, load balancer) configuration updates
3. Storage configuration updates
4. Systems management configuration updates (monitoring, backups, anti-virus)
5. Updates to other retained HNG-X components
6. Formal release of updated HNG-X batch schedules
Physical removal of surplus servers, storage and cabling
Secure disposal of surplus equipment
Document updates, work instructions and KELs
Residual hosting costs until the infrastructure is decommissioned
All other activities reasonably required of Fujitsu Services in order to close down and end
the Services which have been extended by CCN1644a. For the avoidance of doubt any
migration activities required to effect the transfer of the Credence/MDM platform from
the current Fujitsu Services hosted environment to a Next Supplier's hosting
environment are not included within the decommissioning activities and therefore any
charges for such migration activities are not included decommissioning Charges set out
in this CCN.
6.12.2 The £120,000 fixed Charges specified for decommissioning activities above will be
invoiced as follows:
(i) fifty percent (50%) of those Charges upon expiry of the forty five day notice period to
terminate the POLSAP Hosting Service (as may be extended by agreement due to a change
freeze) or on 31t March 2019, whichever is the earlier; and
(ii) fifty percent (50%) of those Charges upon Fujitsu Services’ deemed completion of the
POLSAP decommissioning activities (i.e. the applicable acceptance criteria have been met).
The parties shall use reasonable endeavours to seek to agree suitable acceptance criteria to
apply to the decommissioning activities within 10 Working Days of the first invoice trigger
date described in sub-paragraph 6.12.2 (i) above.
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6.13 Operational Business Change (Branch Change) Restructure Charge
7
7.2
7.3
74
£185,000 (excluding VAT) is chargeable in March 2018.
Fujitsu Services shall restructure its Operational Business Change (Branch Change)
Service delivery resources with effect from the 1*t April 2018 to enable Fujitsu Services
to reduce the Operational Business Change (Branch Change) Service Operational
Charges, which will apply with effect from 1% April 2018.
Post Office commit to a minimum spend commitment of £360,000 (excluding VAT and
not subject to contractual indexation provisions) against the OBC Call-Off Service in the
period 1% April 2018 to 31st March 2023.
CHARGES FOR THE CALL-OFF SERVICES
Operational Business Change (Branch Change) Service
Post Office shall pay Fujitsu Services for the Operational Business Change (Branch
Change) Service at the prices set out in, as applicable in accordance with the provisions
of Schedule B3.1, the CCD entitled “Operational Business Change — Branch, Service
Descriptions and Schedule of Service Prices” (CS/PDN/015) or the CCD entitled
“Operational Business Change (Branch Change) Service: Service Description"
(SVM/SDM/SD/0014). Fujitsu Services shall invoice such Charges on a quarterly basis
in arrear. In respect of each month until 31 March 2015, for the purposes of applying the
monthly pre-paid amounts referred to in paragraph 5.2, Fujitsu Services shall set out
within each such invoice, the Charges payable for Operational Business Change (Branch
Change) Service in each month in that quarter.
Not Used
Message Broadcast Service
In respect of the Message Broadcast Service, Post Office shall pay to Fujitsu Services:
7.3.1 during the period that the CCD "Message Broadcast: Service Description”
(CS/SER/004) is effective in accordance with the provisions of Schedule B3.1,
£144.03 per message plus 1 pence per Branch to which it is successfully
delivered as requested; and
7.3.2 during the period that the CCD "Message Broadcast Service: Service Description"
(SVM/SDM/SD/0018) is effective in accordance with the provisions of Schedule
B3.1 £163.09 per message.
Training Counter Update Service
Off-line upgrades to Old CTO Configurations shall be provided as follows:
7.4.1 Fujitsu Services shall provide ad hoc software and related reference data
upgrades to Old CTO Configurations. For the avoidance of doubt Head Office
Counter Positions do not require off-line upgrade.
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7.4.2
7.4.3
744
7.45
Post Office shall provide Fujitsu Services with not less than 13 weeks written
notice of a requirement to deliver a new software and related reference data build
to Old CTO Configurations. Post Office may request this service up to four times
per Financial Year, provided that a request is not made before implementation of
the previous build is complete.
If notice is given by Post Office in accordance with paragraph 7.4.2, Post Office
and Fujitsu Services shall agree which elements, as set out in the CCD entitled
“Counter Training Offices Strategy” (IM/STR/056), shall form part of the required
software and reference data build.
The software upgrade shall be carried out in accordance with the CCD entitled
“Counter Training Offices Strategy" (IM/STR/056).
The price that shall be paid by Post Office to Fujitsu Services for the Training
Counter Update Service for each upgrade of Old CTO Configurations shall be the
aggregate of:
° a fixed charge of £47,135.97;
. a variable charge of £24.07 multiplied by the number of terminals being
upgraded; and
. a variable charge of £160.79 multiplied by the number of locations (if
any) in excess of 47 locations at which upgrades are to be carried out.
Additional Charges in respect of the Data Centre Operations Service
75 As an additional Charge for the Data Centre Operations Service, Post Office shall pay
Fujitsu
Services for PODG Client File Re-Send Service at the prices set out in, as
applicable in accordance with the provisions of Schedule B3.1Annex Ato the CCD entitled
"Service Description for Data Centre Operations Service" (SVM/SDM/SD/0003).
Additional Charges in respect of the Reference Data Management Service
76 As an additional Charge for the Reference Data Management Service, Post Office shall
pay Fujitsu Services for:
7.6.1
Table 1
Client Take-On Service at the prices set out in, as applicable in accordance with
the provisions of Schedule B3.1, the CCD entitled “Service Description for AP
Client Take-On Service” (CS/SER/011). Charges for additional ad-hoc services
are stated in Table 1 below, and any change to these (other than by application
of RPI in accordance with paragraphs 16.1 and 16.2 of Schedule D1 of the
Agreement) shall be undertaken through the Change Control Procedure
Charges for Financial Year ending Fixed charge per
31/03/20 request
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A Ad-hoc Client Take on Facility: £375.75
full cycle including regression
B Ad-hoc Client Take on Facility: £2,687.02
cycle less regression
Cc Ad-hoc Client Take on Facility: £1,075.49
regression only
D Ad-hoc Client Take on Facility: £1,805.12
test file only
7.6.2 AP Client Delivery Agreement Change Service at the prices set out in, as
applicable in accordance with the provisions of Schedule B3.1, the CCD entitled
“Service Description for AP Client Delivery Agreement Change Service”
(CS/SER/012) or Charges for Service Requests are stated in Table 2 below, and
any change to these (other than by application of RPI in accordance with
paragraphs 16.1 and 16.2 of Schedule D1 of the Agreement) shall be undertaken
through the Change Control Procedure
Table 2
Charges for Financial Year
Fixed charge per
to a different Agent Interface
ending 31/03/20 request
A Service request (other than an £902.54
interface transfer) for a Santander
Client
B Service request (other than an £1,805.12
interface transfer) for a Non-
Santander Client
c Service request to transfer a Client £1805.12
7.6.3 Requests for reference data Support of SV&I Test Rigs for Horizon pursuant to
the CCD entitled “Reference Data Management Service: Service Description”
(SVM/SDM/SD/0013) shall be priced on the following basis:
Post Office shall pay Fujitsu Services £1,415.67 per request
Horizon Icon Service
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77
78
7.9
7.10
7.11
If Post Office require additional icons to be included in new Releases for (i) the Horizon
Service Infrastructure or (ii) the elements of the Horizon Service Infrastructure used during
the Roll Out Phase, the price that Post Office shall pay to Fujitsu Services for such icons
shall be as set out in the CCD entitled “Horizon Icon Service Prices” (CS/PDN/019).
New Extract Definition Requests
If Post Office requests New Extract Definitions pursuant to the CCD entitled “APOP
Definition” (BP/SPE/046) the price that Post Office shall pay to Fujitsu Services for each
such New Extract Definition provided shall be £5,715.95.
If Post Office requests additional or amended receipt templates for Horizon pursuant to
the CCD entitled “Receipt Template Service: Service Description” (SVM/SDM/SD/0022)
the price that Post Office shall pay to Fujitsu Services for such receipt templates shall .be:
-For each new template - £2747.27
-For each major amendment - £1373.64
-For each minor amendment - no charge.
Note: These charges are baselined at April 2019
Payment Cardholder Environment (PCI) Penetration Testing
The unit price per Penetration Test carried out by Fujitsu, in accordance with the scope
described under the Security Management Service: Service Description referenced
SVM/SDM/SD/017, is £28,917.61 Should changes be made to the Cardholder
Environment the unit charge shall be revised and agreed in accordance with the Change
Control Procedure.
Work will be completed within 8 weeks from the date Fujitsu receive a Purchase Order
for carrying out a Penetration Test.
PODG Client Connection Service
1. Post Office shall pay Fujitsu Services for the PODG Client Connection Service at the prices
set out below in accordance with the provisions of Schedule B3.1 and Annex C to the
CCD entitled " Data Centre Operations Service: Service Description”
(SVM/SDM/SD/0003).
Description of Change Charge:
OBC102 - Route changes £3,200.79 per route
without security or network
changes
OBC103 - Route changes with £4,946.68 per route
security changes
OBC104 - Security changes £1,745.89 per security
credential set
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OBC105 - Route changes with £5,528.64 per route
network changes
OBC106 - Addition of new End £9,311.39 per end point
Points
OBC107 - Addition new End £14,549.05 per end point
Points with associated UAT
OBC108 - Removal of Routes £1,280.32 per route
OBC109 - Removal of End £3,491.77 per end point
Points
OBC110 — Removal of Routes £4,073.73 per end point with
and associated End Points route
BC111 - Ad Hoc changes £581.96 per each type of
change
Password reminder
File Re-send
Back up data transfer
One off DOS and UNIX file
format conversion
OBC112 - Non Standard Hourly rate priced in
Changes accordance with the rates in
Schedule D1, section 10.4
For the avoidance of doubt, addition of new End Points with ISDN network type is out of
scope of the PODG Client Connection Service.
2. Post Office shall pay Fujitsu Services a charge, calculated on a Time and Material basis
using the rates in Schedule D1, section 10.4, if a request under the PODG Client
Connection Service is cancelled or paused for 3 months or more due to Fujitsu Services
waiting for input or clarification from Post Office on one or more items causing work to
be paused.
8 PARAGRAPH REMOVED BY CCN1610
Superstock Service Charges
8.1 Not Used
8.2 Not Used
9 CHARGES FOR THIRD PARTY MANAGEMENT SERVICES
9.1 Subject to paragraphs 9.2 and 9.3, the Charges payable by Post Office to Fujitsu Services
for the provision of the Third Party Management Services shall be agreed under the
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9.2
9.3
10
10.
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Change Control Procedure in respect of each third party that the Parties agree shall be
managed by Fujitsu Services as part of that Service.
In the event of Partial Termination of any Terminable Service pursuant to Clause 47.10.1
or 47.10.2 and the Parties agree or Post Office directs (where Post Office is entitled to
direct pursuant to paragraph 2.5 of Schedule E) that Fujitsu Services shall be responsible
for the management of the provision by a third party to the Post Office of services
equivalent to that Terminable Service, the Charges which shall be paid by Post Office to
Fujitsu Services for the provision of the Third Party Management Service in respect of
such equivalent services shall, subject to paragraph 9.3, be equivalent to the Service
Management Element which would have been payable had that Terminable Service not
been terminated.
In the event that Partial Termination of any Terminable Service occurs pursuant to Clause
47.10.1 or 47.10.2 and the specification of the third party services (if any) that Fujitsu
Services is directed by Post Office or agrees to manage as part of the Third Party
Management Service is different to the specification that applied to that Terminable
Service as referred to in Schedule B3.1, the Charges payable by Post Office under
paragraph 9.2 shall be increased by an amount equivalent to the Interface Operational
Costs reasonably incurred by Fujitsu Services which would not have been incurred but
for such differences in specification plus margin thereon calculated by multiplying such
Interface Operational Costs by 22 divided by 78 or, in the case only of network
connections provided by a third party, 5 divided by 95.
CHARGES FOR DEVELOPMENT SERVICES
Pre-Paid Development Charges
4 In consideration of the provision by Fujitsu Services of the Development Services, Post
Office shall pay to Fujitsu Services on the first day of each month an amount equal to one
twelfth of the amount set out in the following Table in respect of the Financial Year in which
such month falls.
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Pre-paid Development Charges (£ millions) in Financial Years ending 31 March:
2007 2008 2009 2010 2011 2012 2013 2014 2015
6.
7 5.53 4.62 4.66 0 0 0 0 0
10.
2 Each monthly payment made in accordance with paragraph 10.1 shall be available to
Post Office as a credit to offset against the following Charges due that month:
10.2.1 firstly against the Charges for HNG-X Development and Associated Change
Development (if any due that month in accordance with the provisions of
Schedule D8); and
10.2.2 secondly, if any balance of such payment remains, against the Charges due that
month for any Development Services (but not the SIP) undertaken by Fujitsu
Services pursuant to a Work Order.
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10.3
10.4
If any balance of such payment remains after the amounts applied in accordance with
paragraphs 10.2.1 and 10.2.2, such balance shall not, subject to paragraph 12.2 of this
Schedule D1 and paragraph 2.6 of Schedule D8, be offset against any other Charges nor
shall it be carried forward.
Development Resources
Unless otherwise agreed,
a) for all CTs agreed up to and including 31st March 2016, if Post Office requires Fujitsu
Services to provide resources for Development Services pursuant to Schedule B1.1, Post
Office shall pay Fujitsu Services for such services on a time-cost basis according to the
following rates including where such resources fall within the Core Team:
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Rate per hour Rate per hour Rate per hour
IGrade
On Shore Near Shore Offshore (India)
Systems Engineer £83.38 £98.19 £37.86
Senior System Engineer £100.85 £101.94 £40.06
Lead System Engineer £118.65 £109.44 £43.79
Unit Leader £133.29 £128.36 £60.77
Consultant (including SAP
Consultant) £153.38 Not applicable INot applicable
Senior Consultant, q
Manager £171.54 Not applicable Not applicable
Senior Manager, Principal 7
Specialist £201.51 Not applicable Not applicable
Exit Manager £171.54 N/A N/A
[Transition Director
£201.51 N/A N/A
b) For all CTs agreed from 1 April 2016, the above rate card shall be replaced with the
Rate Card detailed below.
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[Rate per day* Rate per day*
Grade
On Shore Offshore (India)
Systems Engineer £570 £306
Senior System Engineer I£690 £369
Lead System Engineer £811 £395
Unit Leader £912 £509
Consultant (including SAP .
1
Consultant) £1048 Not applicable
Senior Consultant, 61,173 Not applicable
Manager
Senior Manager, Principal £1,680 Not applicable
‘Specialist
Exit Manager £1,173 N/A
[Transition Director
£1,680 NIA
* The per day basis is calculated by reference to 7.4 hours for on-shore and 8 hours for
off-shore. Any per hour work shall be pro-rated accordingly.
The Rate Card detailed in paragraph b) (applicable from 1s April 2016) is specified at
the prices applicable in February 2019 and as such shall be subject to indexation in
accordance with paragraph 16.4 prior to it becoming effective as well as for each
Financial Year thereafter.
Core and Standing Teams to 31% March 2015
10.4A During the period up to 31st March 2015, where members of the Inner Core Team, Outer
Core Team and Standing Team are retained on the contract full time for an extended
period for development work other than POLSAP or SIP (which already attract discounts),
the following discounts shall apply retrospectively to the date of CCN1271c or the date
they commenced the development work, whichever is the later.
Discounts shall be calculated for all the Inner Core Team, Outer Core Team and Standing
Team personnel and the discount calculations for each year shall be presented to the
Demand Planning Board each March for agreement.
For the Inner Core Team only, in recognition of the commitment of the team through to
the end of the Agreement, the anticipated final discount level shall be refunded annually.
In the event that eligibility for the Inner Core final discount ceases, then Post Office shall
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repay all sums previously refunded by Fujitsu Services against that discount at the end of
the year at the time the other discounts are reconciled.
Payments of the agreed discount sum to Post Office shall be made on the April monthly
invoice each year as a credit (or via a cheque where the monthly operational charges are
insufficient or are no longer due). Discounts are only applied against standard UK rates;
there is no discount on Near Shore or Offshore rates. Where a post is discontinued, or
personnel replaced, at Post Office's request (except where personnel are replaced under
paragraph 3c of Annex 3 to Schedule A2), the eligibility for discount will be frozen at the
point of leaving the post or its discontinuance. If personnel are absent temporarily for
personal, sickness or Fujitsu Services requested reasons, the eligibility for discounts shall
not be affected by the absence.
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DISCOUNTS
Length of Service Inner Core Outer Core Standing
0 up to 12 months 0% 0% 0%
12 up to 36 months 0% 45% 4%
36 up to 60 months 0% 8% 6%
60 months or greater 18% 12% 8%
Core and Standing Teams from 1% April 2015
10.4B During the period from 1% April 2015, the following charging structure will apply in
respect of the Inner Core Team and the Outer Core Team:
10.4B.1
10.4B.2
10.4B.3
10.4B.4
Each full time post for the Inner Core Team shall be charged at the Rate
Card rate. From 1% April 2015 until 31st March 2016, subject to Clauses
10.4B.2 and 10.4B.3, a discount of 18% of the total amount charged for the
Inner Core Team shall be calculated on a monthly basis and applied as a
credit to the Operational Charge. CCN1600 introduced a new Rate Card
effective from 1% April 2016 with discounted rates.
In the event that Post Office removes a full time post from the Inner Core
Team, the following will apply:
(a) As set out in paragraph 12 of Annex 3 to Schedule A2, where Post
Office removes any or all full time posts from the Inner Core Team by
notice in writing, on or prior to 30th September 2014, there shall be no
additional charge.
(b) Where Post Office removes a full time post from the Inner Core Team
after 30!" September 2014 but prior to 1 April 2016, Post Office shall
pay to Fujitsu Services a sum equivalent to the 18% discount applied
in respect of such full time post in a six month period. This amount
shall be invoiced by Fujitsu Services as a one off additional charge for
the month in which the full time post is removed from the Inner Core
team.
(c) Not Used
In the event that Post Office provides notice to increase the Inner Core Team
in accordance with paragraph 11.3 of Annex 3 to Schedule A2 between 1*
April 2015 and 31% March 2016 inclusive, the 18% discount shall only apply
3 full months after the resource is added to the Inner Core Team. For the
avoidance of doubt, this paragraph 10.4.3B shall not apply if Post Office
provides notice to increase the Inner Core Team in accordance with
paragraph 11.3 of Annex 3 to Schedule A2 on or before 31% March 2015.
Paragraphs 10.4B.1, 10.4B.2 and 10.4B.3 above will not apply in the event
that the Inner Core Team is terminated by Post Office in accordance with
paragraph 12 of Annex 3 to Schedule A2.
For the Outer Core Team the discount structure during the period 1% April 2015 to 31
March 2016 is based upon the following table:
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Committed monthly spend (made by Post Office 3
months in advance)
Discount
>£150,000
1%
>£200,000
2%
>£250,000
3%
>£350,000
4%
>£500,000
5%
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10.5
10.6
10.7
10.8
The following shall also apply to the Charging for the Outer Core team:
(i) The default pre-committed monthly Charge for the Outer Core team shall be
£150,000.
(ii) Post Office shall confirm its committed monthly spend and the mix of skills in
this team 3 months in advance of the month to which it wishes to apply the
discount. In order to qualify for the discount, the Post Office shall provide its
projected spend for 1st April 2015 to 30 June 2015 on or before 31st December
2014.
(iii) Fujitsu Services shall apply the discount applicable to the committed monthly
spend in each monthly invoice.
(iv) Save with respect to the period April 2015 to June 2015 (inclusive) should Post
Office fail to commit to a monthly spend 3 months in advance or separately fails
to meet monthly committed level of spend they will lose the discount for that
and the previous 2 months. In the event that Post Office fails to meet its
monthly committed level of spend in April 2015, May 2015 or June 2015, it shall
only lose the discount for that month. In both cases, this shall be invoiced by
Fujitsu Services as a one off additional charge for the month in which the
committed monthly spend is not achieved.
(v) Post Office shall receive an additional 1% discount to the Rate Card for each
additional 6 month period that Post Office, in advance, makes a committed
monthly spend. For example, if Post Office were to commit to spend £500,000
per month from 1st April 2015 to 31st March 2016 it would be entitled toa
discount of 9% on the rates set out in the Rate Card. In order to receive this
discount, Post Office must give the commitment at least 3 months prior to the
first day of the committed period. So, for example, in order to receive the total
discount for 2 years commitment Post Office shall be required to make this
commitment by 31st December 2014.
(vi) There are no individual resource rate card reductions in addition to this
mechanism.
The Development Charges shall be due for payment monthly in arrears.
The Charges calculated in accordance with paragraph 10.4 in respect of work undertaken
for that day by each of the roles below shall not exceed the rates per day set out in the
table in paragraph 10.4B of Schdule D1:
10.6.1 Consultant;
10.6.2 Senior Consultant Manager or Exit Manager and
10.6.3. Senior Manager, Principal Specialist or Transition Director.
Fujitsu Services will be entitled to be reimbursed by the Post Office for all reasonable
expenses incurred by it in providing Development Services, including (without limitation)
travel and subsistence expenses. Fujitsu Services shall notify Post Office in advance of
any unusual anticipated expenses, such as international travel.
Fujitsu Services shall, unless otherwise agreed, be entitled to charge for materials,
equipment, licences, support and other third party charges reasonably incurred by Fujitsu
Services in performing Development Services so as to make a 10% margin in relation to
those bought in elements of Fujitsu Service Cost (which for this purpose shall not include
any Fujitsu Services labour costs).
Credits relating to HNG-X Development
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10.9
10.10
10.11
An amount equivalent to £5,600,000 (exclusive of VAT) in aggregate shall be available to
Post Office as a credit to offset against the Charges for Operational Services. Of that
£5,600,000:
10.9.1 £2,133,333.33 shall be available upon signature of the POLSAP Phase 1 Live
Service CCN.
10.9.2 £1,733,333.33 shall be available upon signature of the Test Rig CCN
(Infrastructure including CIT, SV&I and INT Rigs).
10.9.3 £1,733,333.33 shall be available upon signature of the HNG-X Release 2 bundle
(inclusive of the component Commercial Terms (CTs) for each individual change
plus the overall ‘wrapper’ CCN authorising the release as a whole and the CCN
authorising the on-going service charge adjustments).
The above credits (in paragraphs 10.9.1 to 10.9.3 inclusive) not being dependent upon
the actual value of the CTs or CCNs. The credits shall each be made available to Post
Office to offset against the first monthly invoice for total Operational Charges following the
date of signature of the relevant CCN. The Margin Protection adjustment shall not operate
to reduce the full value of the credits above.
New Business after initial HNG-X release
Post Office commits to procuring from Fujitsu Services further HNG-X releases and /or
other new business agreed from time to time (after the initial HNG-X release) to a
minimum value of £13.25 million including, but not necessarily limited to, Infrastructure
and the Wrappers in the table below, although it is recognised that formal CCNs/CTs
cannot be signed until the content of such CCNs/CTs is agreed.
New business
HNG-X Infrastructure (CIT, SV&l, INT
Rigs)
HNG-X R2/R3/R/4 (i.e. further releases
after the initial HNG-X release)
HNG-X R4/R5 Wrappers CT
Fixed Price Basis
If a fixed price basis is used for Development Services, Fujitsu Service Cost may include
a level of contingency and the fixed price will be assessed and agreed in advance on an
Open Book basis as set out in Schedule D4.
Gain Share
10.12 Gain Share may apply in relation to the provision of Development Services in accordance
with the principles set out in Schedule D3.
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1
SIP CHARGES
Unless otherwise agreed, if in any Financial Year Fujitsu Services provides members of
the SIP Team pursuant to Schedule B1.2, Post Office shall pay Fujitsu Services for such
provision on a time-cost basis, being rates equal to the cost to Fujitsu Services (on a
break-even basis) of employing the relevant individuals, taking into account for the
purposes of calculating that cost any averaging required where the relevant individual's
grade encompasses more than one professional community grade within Fujitsu Services’
organisational structure. Such cost shall be certified by Fujitsu Services in accordance
with paragraph 1.5 of Schedule D4.
During the Financial Year 2006/7 the charges for each grade of Fujitsu Services staff in
the SIP shall, unless paragraph 11.4 applies, be calculated according to the rates for non-
committed resource set out in the following table:
Grade Rate per working Rate per working
day (non- day (committed
committed resource)
resource)
(On Shore (On Shore
Systems Engineer Not applicable jot applicable
Senior System Engineer Not applicable jot applicable
Lead System Engineer Not applicable jot applicable
Consultant, Unit Leader £487.13 £444.14
Senior Consultant, Manager £632.87 £575.64
Senior Manager, Principal Specialist £799.86 £728.05
The number of hours charged in accordance with paragraph 11.2 for any individual for
any day shall not exceed 7.4
The rate per working day for the relevant grade of committed resource in the table above
shall apply in respect of each Fujitsu Services SIP Team Member of that grade where
Post Office notifies Fujitsu Services by 30 September 2006 that it will commit to utilising
the specified role in which an individual of that grade is engaged for at least 100 days of
the remainder of Financial Year 2006/7. If by the end of Financial Year 2006/7 Post Office
has not utilised that specified role for 100 days or more, the charges for the individual
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12
12.4
12.2
12.3
13
13.4
performing that role shall be recalculated using the applicable rate for non-committed
resource and Post Office shall pay to Fujitsu Services an amount equal to the difference.
The Charges for resources for the SIP shall become due for payment monthly in arrear.
The rates for each grade set out in the table in paragraph 11.2 shall be varied in each
subsequent Financial Year to reflect the costs to Fujitsu Services referred to in paragraph
11.1 (the component elements of which costs are as set out in the table “Breakdown of
Day Rate Calculation - Example Grades’ referred to in paragraph 2 of the CCD entitled
“HNG-X Baseline Open Book Information” (COM/MGT/PRO/0002)) for that Financial Year
as applicable in respect of each such grade, taking into account any averaging required
where that grade encompasses more than one professional community grade within
Fujitsu Services organisational structure. For the purposes of the rates for each grade of
committed resource in the table in paragraph 11.2, such variation shall be on the basis
that Post Office commits at the beginning of the Financial Year to utilising that grade of
resource for 204 days in that Financial Year. Paragraph 11.4 shall apply in respect of
each Financial Year after 2006/7 with the necessary changes deemed to be made to it to
reflect such 204 day commitment applying from the beginning of the Financial Year rather
than the 100 days referred to applying from September 2006.
In each case where a Fujitsu Services SIP Team Member is unable to perform a specified
role due to illness, injury or any other reason outside Post Office's control, the number of
days for which he is unable to perform that role shall be deemed to be included within a
period of utilisation of that role for the purposes of determining whether Post Office has
not utilised a specified role.
CHARGES FOR TRANSFER SERVICES
Post Office shall pay Fujitsu Services for all Transfer Services provided in the event of
Partial Termination, termination of Project HNG-X, termination of the Agreement or expiry
of the Agreement on a time-cost basis according to the rates set out in the Table in
paragraph 10.4 (but subject to paragraph 10.6) and on the basis set out in paragraph
10.5.
If Transfer Services are provided prior to 31 March 2010, any unused balance at the end
of each month of the pre-payment referred to in paragraph 10.3 may, at Post Office's
option, be offset as a credit against the Charges due that month for such Transfer Services
in accordance with paragraph 12.1.
Fujitsu Services’ Charges in respect of materials and expenses in connection with the
provision of Transfer Services shall be calculated in the same way as they are calculated
for Development Services as set out in paragraphs 10.7 and 10.8.
CAPACITY ADDITIONS
The capacity planning and performance and volume monitoring carried out as part of the
Service Management Service may from time to time identify that forecast volumes of Post
Office business are likely to exceed those allowed for and the consequent need to add
capacity to an element of Infrastructure (Branch equipment, communications network or
Data Centre) so as to maintain Fujitsu Services’ capability to achieve Service Levels.
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13.2
13.3
13.4
14
14.1
14.2
14.3
14.4
14.5
14.6
14.7
Such additions will be supported by analysis carried out in accordance with the CCD
entitled “Horizon Capacity Management and Business Volumes” (PA/PER/033) and be
subject to the Change Control Procedure.
Fujitsu Services shall be entitled to recover from Post Office its reasonably incurred,
increased direct costs and expenses of performing its obligations under this Agreement
to the extent that such increased direct costs and expenses were the result of a Design
Limit being exceeded. Fujitsu Services shall use all reasonable endeavours to mitigate
the amounts payable in accordance with this paragraph and shall provide an Open Book
statement of such increased direct costs and expenses incurred for approval by Post
Office, such approval not to be unreasonably withheld.
Other enhancements to the Infrastructure may be required from time to time in
accordance with the Work Ordering Procedure or Change Control Procedure, as
applicable. Unless otherwise agreed, the pricing principles are as follows:
13.4.1 Fujitsu Services shall be entitled to Charge for the work undertaken by it in relation
to such enhancements on the time and materials basis set out under the heading
"Development Resources" in paragraph 10.4 (but subject to paragraph 10.6).
13.4.2 If a fixed price basis is to be used in relation to such work, such fixed price will be
assessed and agreed between Post Office and Fujitsu Services in advance on an
Open Book basis. In arriving at such fixed price, Fujitsu Services shall be entitled
to include a level of contingency above Fujitsu Service Cost.
13.4.3 As an alternative to the charging mechanisms described in this paragraph, Gain
Share may be considered in accordance with the principles of Schedule D3.
PIN PADS AND PAYPOLE PROCUREMENT
Paragraph removed by CCN1616b
Paragraph removed by CCN1616b
Paragraph removed by CCN1616b
Paragraph removed by CCN1616b
Additional PIN Pads and PIN Pad OBC Stock
Until 34st March 2015, in the event that the PIN Pad OBC Stock is reduced to 100 PIN
Pad Units or less, Fujitsu Services shall notify Post Office of such in writing or by email.
Post Office shall within five Working Days of receipt of such notification from Fujitsu
Services confirm to Fujitsu Services in writing or by email (a "PIN Pad OBC Stock Notice")
whether or not it requires Fujitsu Services to increase the PIN Pad OBC Stock.
Where Fujitsu Services receives a PIN Pad OBC Stock Notice stating that the PIN Pad
OBC Stock should not be increased, Fujitsu Services shall be relieved of its obligations
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14.8
14.9
to supply and install PIN PADs set out in either of the CCDs entitled "Fujitsu Services/Post
Office Ltd Operational Business Change - Branch Interface Agreement" (CS/IFS/003) or
“Operational Business Change (Branch Change) Service: Service Description”
(SVM/SDM/SD/0014) to the extent that it does not have the necessary PIN Pad OBC
Stock. Such relief shall apply until Fujitsu Services receives the required PIN Pad Units
to be added to PIN Pad OBC Stock (following written notification from Post Office to
Fujitsu Services that it requires Fujitsu Services to increase the PIN Pad OBC Stock).
Where a PIN Pad OBC Stock Notice requires Fujitsu Services to augment the PIN Pad
OBC Stock, Fujitsu Services shall procure the required number of PIN Pad Units and shall
use reasonable endeavours to do so within 100 days of receipt of the PIN Pad OBC Stock
Notice.
Fujitsu Services’ Charge for each additional PIN Pad Unit procured shall be £439.66 and
shall become due for payment upon delivery of such PIN Pad Unit. This Charge is subject
to the proviso that each PIN Pad OBC Stock Notice for additional PIN Pad Units given by
Post Office under paragraph 14.6 is for no more than 1000 PIN Pad Units.
14.10 For the avoidance of doubt, the Charges specified in paragraph 14.9 shall be in addition
15
15.1
15.2
16
16.1
to any Charges agreed in respect of PIN Pad related services set out in the CCD entitled
“Operational Business Change (Branch Change) Service: Service Description”
(SVM/SDM/SD/0014).
CHARGES FOR NBX HARDWARE
In respect of Hardware procured by Fujitsu Services pursuant to Commercial Terms
numbered CT 176A, the sum of £24,923.50 shall become due for payment by Post Office
to Fujitsu Services on the first day of each calendar month between the Amendment Date
and 31 March 2010.
In the event that this Agreement is terminated prior to 31 March 2010, the aggregate of
the payments that would, but for such termination, have become due for payment in
accordance with paragraph 15.1 shall instead become due for payment by Post Office to
Fujitsu Services upon such termination.
INDEXATION
Each of:
16.1.1 the fixed charges and charging rates contained in this Schedule, its
Annexes and those in the CCDs referred to in paragraph 5, 6 and 7 (but
not any other CCDs);
16.1.2 the daily limits referred to in paragraph 10.6, and
other than:
16.1.3the Invest to Save Payment and Invest to Save Credit referred to in paragraphs 17.1,
17.2 respectively; which are subject to the provisions in accordance with clause 17.6
16.1.4 Not Used
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16.1.5 all amounts allowable as credits unexpended under paragraph 10.9,
16.1.6 the rates set out in the Table in paragraph 11.2, the Charge for NBX
Hardware referred to in paragraph 15.1; and
16.1.7 the Charges for each of the Services in the Table in Annex D which are
marked “Not Indexed” in the column of the table headed “Indexation
Provision”,
are referred to in this paragraph 16 as the Indexed Charges.
16.2 During the period up to 31s March 2015, the Indexed Charges (other than the Near
Shore and Offshore Rates) shall be indexed as follows:
16.2.1
16.2.2
16.2.3
In respect of each Financial Year subsequent to the Financial Year ending
318' March 2006 up to the Financial Year ending 318 March 2015, each of
the Indexed Charges other than the Near Shore and Offshore Rates
contained in the table set out in paragraph 10.4 shall be multiplied by a
percentage equal to 100+ the RPI Percentage applicable to that Financial
Year.
Such calculations shall be carried out before the start of each new Financial
Year and the Indexed Charges as so adjusted shall be recorded in revised
versions of this Schedule D1 and relevant CCDs.
The adjustment described in this paragraph 16.2 shall be made for the first
time in respect of the Indexed Charges referred to in paragraphs 16.1.3 and
16.1.4 so as to be effective in respect of those Indexed Charges in Financial
Year ending 315* March 2010.
16.2A During the period from 1% April 2015 up to and including 31' March 2016, the Indexed
Charges (other than the Varied Indexed Charges, Near Shore and Offshore Rates) shall
be indexed as follows:
16.2A.1
16.2A.2
In respect of each Financial Year subsequent to the Financial Year ending
31 March 2015, each of the Indexed Charges other than the Varied Indexed
Charges, the Near Shore and Offshore Rates contained in the table set out
in paragraph 10.4 shall be multiplied by a percentage equal to 100+ the RPI
Percentage applicable to that Financial Year; and
Such calculations shall be carried out before the start of each new Financial
Year and the Indexed Charges (other than the Varied Indexed Charges,
Near Shore and Offshore Rates) as so adjusted shall be recorded in revised
versions of this Schedule D1 and relevant CCDs.
16.2B During the period from 1%tApril 2015 up to 318' March 2016, the Varied Indexed Charges
shall be indexed as follows:
16.2B.1
16.2B.2
In respect of each Financial Year subsequent to the Financial Year ending
31st March 2015 in which the RPI Percentage is below 5%, each of the
Varied Indexed Charges shall be indexed in accordance with the following
formula:
(RPI Percentage x (35% x Varied Indexed Charges)) + Varied Indexed
Charges.
In respect of each Financial Year subsequent to the Financial Year ending
31st March 2015 in which the RPI Percentage is 5% or greater, each of the
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16.2B.3
Varied Indexed Charges shall be indexed in accordance with the following
formula:
(5% x (35% x Varied Indexed Charges)) + ((RPI Percentage — 5%) x (Varied
Indexed Charges) + Varied Indexed Charges.
Such calculations shall be carried out before the start of each new Financial
Year and the Varied Indexed Charges as so adjusted shall be recorded in
revised versions of this Schedule D1 and relevant CCDs.
16.2C During the period from 1% April 2016 up to 318 March 2017, the Indexed Charges (other
than the Varied Indexed Charges, Near Shore and Offshore Rates) shall be indexed as
follows:
16.2C.1
16.2C.2
16.2C.3
in respect of the Financial Year ending 31% March 2017, each of the Indexed
Charges other than the Varied Indexed Charges, the Near Shore and Offshore
Rates contained in the table set out in paragraph 10.4 shall be multiplied by a
percentage equal to 100+ the RPI Percentage applicable to that Financial
Year; and
such calculations shall be carried out before the start of each new Financial
Year and the Indexed Charges (other than the Varied Indexed Charges, Near
Shore and Offshore Rates) as so adjusted shall be recorded in revised
versions of this Schedule D1 and relevant CCDs.
For the avoidance of doubt, this provision means that the indexation
calculations applied as a result of paragraph 16.2.C.1 shall not be carried
through to each subsequent Financial Year.
16.2D During the period from 1st April 2016 up to 31st March 2017, the Varied Indexed Charges
shall be indexed as follows:
16.2D.1
16.2D.2
16.2D.3
In respect of the Financial Year ending 31% March 2017 in which the RPI
Percentage is below 5%, each of the Varied Indexed Charges shall be indexed
in accordance with the following formula:
(RPI Percentage x (35% x Varied Indexed Charges)) + Varied Indexed
Charges.
In respect of the Financial Year ending 31% March 2016 in which the RPI
Percentage is 5% or greater, each of the Varied Indexed Charges shall be
indexed in accordance with the following formula:
(5% x (35% x Varied Indexed Charges)) + ((RPI Percentage — 5%) x Varied
Indexed Charges) + Varied Indexed Charges.
Such calculations shall be carried out before the start of each new Financial
Year and the Varied Indexed Charges as so adjusted shall be recorded in
revised versions of this Schedule D1 and relevant CCDs.
16.2D.4 For the avoidance of doubt, this provision means that the indexation
calculations applied as a result of 16.2.D.1 and 16.2.D.2 shall not be carried
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through to each subsequent Financial Year.”
16.2E With regard to Service Desk Service only, the first six month fixed period extension (from
16.2F
1st April 2015 to 30th September 2015 shall be subject to a 5% increase in the Charges
(as at 31st March 2015, uplifted for any relevant RPI adjustment) set out in Annex B of
Schedule D1 with respect to the Service Desk Service. For any subsequent six month fix
period extension after 30th September 2015, the Charges set out in Annex B of Schedule
D1 with respect to the Service Desk Service shall be subject to a 10% increase in the
Charges (as at 31st March 2015 uplifted for any relevant RPI adjustment).
During the period from 1* April 2017 until 31st March 2018, no indexation shall apply to
the Indexed Charges (not including the On Shore and Off Shore Rates which shall be
indexed in accordance with paragraphs 16.2 and 16.4 respectively). For the avoidance
of doubt, if any Expiring Services are extended beyond 31st March 2017, then
notwithstanding they are Indexed Charges, they shall be subject to indexation in
accordance with paragraph 16.2.
16.2G During the period from 1* April 2018 the Indexed Charges (other than Offshore Rates)
16.4
shall be indexed as follows:
16.2G.1 In respect of each Financial Year subsequent to the Financial Year ending
318 March 2018 up to the Financial Year ending 31 March 2023, each of the
Indexed Charges other than the Offshore Rates contained in the table set out
in paragraph 10.4 shall be multiplied by a percentage equal to 100+ the RPI
Percentage applicable to that Financial Year.
16.26.2 Such calculations shall be carried out before the start of each new
Financial Year and the Indexed Charges as so adjusted shall be recorded in
revised versions of this Schedule D1 and relevant CCDs.
16.2G.3 For the avoidance of doubt, the Off Shore Rates shall be indexed in accordance
with paragraph 16.4.
16.3 The RPI Percentage applicable to the Indexed Charges (including but not limited to
the Varied Indexed Charges from 318 March 2015) other than the Near Shore and
Offshore Rates contained in the table set out in paragraph 10.4 in respect of any Financial
Year means the difference, expressed as a percentage, between the level of the Retail
Prices Index in respect of the December in the previous Financial Year and the level of
the Retail Prices Index in respect of the December falling in the Financial Year
immediately preceding that previous Financial Year.
In respect of each Financial Year (“Year Z”) subsequent to the Financial Year ending 31
March 2006, each of the Near Shore and Offshore Rates contained in the table set out
in paragraph 10.4 shall be adjusted as follows:
16.4.1 converted into Rupees at the Relevant Exchange Rate prevailing in respect of
December in Year X (as defined in paragraph 16.4.2 below);
16.4.2 multiplied by a percentage equal to 100 plus the difference, expressed as a
percentage, between the level of the Relevant Indian Index in respect of the
Schedule D1 Version 13.0
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December in the previous Financial Year (“Year Y”) and the level of the Relevant
Indian Index in respect of the December falling in the Financial Year immediately
preceding that previous Financial Year (“Year X”); and
16.4.3 converted back into sterling at the Relevant Exchange Rate prevailing in respect
of December in the previous Financial Year (“Year Y”).
16.5 For this purpose:
16.5.1 the Relevant Indian Index shall mean the all-India Consumer Price index (UNME)
published by the Government of India Ministry of Statistics and Programme
Implementation. In the event that such index is no longer published and the
Parties fail to agree a suitable substitute index it shall mean such index as is
recommended as a suitable alternative by expert determination in accordance
with Schedule A2;
16.5.1.1 At the end of December 2010 the all-India Consumer Price index (UNME)
referred to in paragraph 16.5.1 above was ceased. The Relevant Indian Index
used in the calculation in paragraph 16.4 to derive the indexation to be applied
to the Near Shore and Offshore Rates for year ending 31st March 2013
onwards shall be based on the “All India General (all Groups) Consumer Price
Index for Urban Areas” as published by the by the Government of India Ministry
of Statistics and Programme Implementation; and
16.5.2 the Relevant Exchange Rate in respect of any December shall be the arithmetical
mean of all the daily spot exchange rates published by the Bank of England in
respect of that December on its website (www.bankofengland.co.uk) under
reference “Rupee to Sterling Daily Spot Rate - XUDLBK97”.
16.6 For the avoidance of doubt, any Service provided in one Financial Year but not invoiced
until a subsequent Financial Year shall be invoiced at the fixed charge or charging rate
applicable to such Service at the time it was supplied.
16.7 The rates at which liquidated damages are payable in respect of Service Level
Measurement Periods shall be increased in each of the Financial Years set out in the
following table by the RPI Adjustment Factor for that Financial Year, being the difference,
expressed as a percentage, between the level of RPI in respect of the December in the
year immediately preceding that Financial Year and the level of RPI in respect of
December 2005.
Financial Years ending 31 March
2007 I 2008I 2009 I 2010 I 2011 I 2012 I 2013 I 2014 I 2015 I 2016 I 2017 I 2018 2019 I 2020
RPI
Adjustment 14.43%] 8.6% I 9.58% I12.31%I 17.679 I 23.34%I 27. 15%I 30.65%I 32.16% I 33.76%I37.61% go I 474
Factor (%) i o
The RPI Adjustment Factors in respect of the Financial Years set out in the above table shall be
inserted in the table when ascertained.
17 INVEST TO SAVE MODEL
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17.4
17.2
17.3
17.4
17.5
17.6
18
18.1
Post Office shall make a payment to Fujitsu of £1.3m (one million three hundred thousand
pounds) on 1st April 2017, and £2.6m (two million six hundred thousand pounds) in
quarter 3 financial year 2017-2018 (within 20 Working Days from the invoice date) (total
£3.9m) for Fujitsu Services to invest in projects with the aim to reduce Fujitsu Services
cost base for delivery of the Services (the “Invest to Save Payment’).
In consideration of this Invest to Save Payment, the Operational Charges shall be
reduced by the monthly credit referred to in Annex B of Schedule D1 as ‘Invest to Save
Credit’ (the “Invest to Save Credit”). For the avoidance of doubt this credit shall be in
addition to the Trinity 1 Credit referred to in paragraph 2.14 of Schedule D1.
It shall be at Fujitsu Services’ absolute discretion what projects it implements as a result
of the receipt of the Invest to Save Payment in order to achieve the required savings to
its cost base to enable the Invest to Save Credit to be provided without impacting Fujitsu
Services’ margin. However this shall be at Fujitsu Services’ risk and as such the Invest
to Save Credit shall be credit irrespective of the operational savings actually achieved by
Fujitsu Services.
In order to enable Fujitsu Services to achieve these required savings it has forecasted in
order to fund the Invest to Save Credit, Post Office acknowledges and agrees that Fujitsu
Services may need to make technical changes to the solution, assets and/or restructure
its resources and/or increase its off-shore capability and as such, to the extent to which
Fujitsu Services is required to ask consent from Post Office to enact these or any other
changes, Post Office shall not unreasonably withhold or delay such consent and the costs
of any such technical change shall be borne by Fujitsu Services.
The Invest to Save model detailed in this paragraph 17 is separate from the Gain Share
mechanism detailed in Schedule D3 (Gain Share) which shall remain available for both
parties to make use of. However, for the avoidance of doubt, no single project can be part
of this Invest to Save model and the Gain Share mechanism and as such it shall be at
Fujitsu Services’ absolute discretion whether it elects to deliver a project as part of its
commitment under the “Invest to Save” mechanism set out in this paragraph 17 or the Gain
Share mechanism detailed in Schedule D3 (Gain Share). The Parties agree this is fair
given the fact that Fujitsu Services is taking the risk of achieving the requisite savings.”
The Invest to Save values are subject to the following indexation approach:
a. For the fiscal year 1st April 2017, to 31st March 2018, there will be no
indexation applied to savings and payments.
b. For the fiscal year 1st April 2018, to 31st March 2019, there will be no
indexation applied to savings.
e For the fiscal year 1st April 2019 to 31st March 2020, there will be an
indexation charge equivalent to 75% of the applicable indexation rate.
d. For the fiscal years 1st April 2020 to 31st March 2021 and thereafter each
year through to the end of the Term, indexation will apply at 100% of the
applicable rate.
ASSOCIATED DOCUMENTS
The following CCDs are associated with this Schedule D1:
Schedule D1 Version 13.0
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Document Reference
Document Title
4 Withdrawn by CCN 1616b
2 Not Used
3 CS/PDN/015
Operational Business Change —
Branch, Service Descriptions and
Schedule of Service Prices
4 SVM/SDM/SD/0014
Operational Business Change
(Branch Change) Service: Service
Description
5 CS/SER/004
Message Broadcast Service: Service
Description
6 SVM/SDM/SD/0018
Message Broadcast: Service
Description
7 IM/STR/O56
Counter Training Offices Strategy
8 SVM/SDM/SD/0003
Service Description for Data Centre
Operations Service
9 Not Used
Not Used
10 I SVM/SDM/SD/0013
Reference Data Management
Service: Service Description
11 I Not Used
Not Used
12 I CS/PDN/019
Horizon Icon Service Prices
13 I PA/PER/033
Horizon Capacity Management and
Business Volumes
14 I CS/FS/003
Fujitsu Services/Post Office Ltd
Operational Business Change —
Branch, Interface Agreement
15 I SVM/SDM/SD/0014
Operational Business Change
(Branch Change) Service: Service
Description
16 I Not Used
Not Used
17 I CS/SER/016
Service Description for the Security
Management Service
18 I SVM/SDM/SD/0017
Security Management Service:
Service Description
19 I Not Used
Not Used
20 I BP/SPE/046
APOP Definition
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21 I COM/MGT/PRO/0002 HNG-X Baseline Open Book
Information
22 I All references tbd Software Register
23 I SVM/SDM/SD/1977 Salesforce Support Service Service
Description
24 I SVM/SDM/SD/2191 POLSAP Hosting Service Service
Description
25 I Not Used Not Used
26 I SVM/SDM/SD/2192 Credence/MDM Service Service
Descriptio
18.2 I There are no CRDs associated with this Schedule D1.
Schedule D1 Version 13.0
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ANNEX A
Part 1
BRANCH AND COUNTER POSITION LIMITS
2007 I 2008 I 2009 I 2010 I 2011 I 2012 I 2013 I 2014 I 2015 I 2016toend
of term
1 I Maximum Number of I 14257 I 14509 I 13843 I 13640 I 13441 I 13241 I 13038 I 12638 I 12638 I 12638
Branches
2 I Maximum number of 35617 35330 35068 34812 34553 34253 33953 33653 33353 33353
Counter Positions
3 I Old Style Mobile 273-I 283 ~«(I 284 (I 284 —«*I 284 —«I 28d «Ie «I eh «*I «I<
Configurations
(included in rows 1 and
2)
7] New Style Mobile 40 0 40 70 40 40 0 40 70 40
Configurations
(included in rows 4 and
2)
5 I CTOs (included in row I 57 a7 a7 a7 37 a7 37 37 37 37
1)
6 I NewCTO 374 374 374 374 374 374 374 374 374 374
Configurations
(included in row 2)
7 I BFPO Branches 45 45 45 45 45
(included in row 1)
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Part 2
OTHER LIMITS
ROW ITEM LIMIT CONDITIONS
Branch geography
United Kingdom
Single position
gateway
configurations
installed (each
Within the overall limits in
the Branch and Counter
Positions Limits Table:
With an additional float of 15 single
position gateway configurations for
Operational Business Change
Purposes.
Office Clients with
PODG Gold
Service Delivery
Type supported by
the Post Office
Data Gateway
Service
having two hard 7,200
disks and a Limit applies until completion of
communications Associated Change Activity A7.
card)
if Sum of: Within the overall limits in With an additional float of 35 multi-
the Branch and Counter position gateway configurations for
Multi-position Positions Limits Table: Operational Business Change
gateway Purposes.
configurations; and I 16,715
Limit applies until completion of
Single position Associated Change Activity A7.
gateway
configurations
installed
(each having a
communications
card)
iy Number of Post 5
Provision of the
Managed Switch
Service introduced
by CCN1308b and
amended by
CCN1402
Provision to 820 Branches
Provision beyond 820 Branches to
be separately impacted by a
subsequent CCN
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ANNEX B
OPERATIONAL CHARGES TABLE
Schedule D1 Annex B
v13 updated Feb 202(
The Operational Charges Table is in this embedded file “D1- Annex B V13.xIs”
Schedule D1 Annex B Version 12.0
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ANNEX C
TRIGGER POINT TABLE
Operational Trigger Point (Code Planned Date Charge I Late Costto Post I Charge to be adjusted
Service given in Schedule B5, (as at CCN1246) element otice (cost and (Operational ped
Annex 1, Part 1) margin) Charge or Operational
(for the purposes Unit Charge):
of the Operational
Charges) £ per calendar
month
Service Desk Counter Application Roll I 18 September 2009 I Cost Unit Charge per
Service Out Complete (T6) Counter Position
Price 1.43 I Unit Charge per
Counter Position
Engineering Counter Application Roll Price 3,280 I Fixed Charges
Service Out Complete (T6} 18 September 2009 I Cost Unit Charge per
Counter Position
Price 6.43 I Unit Charge per
Counter Position
Data Centre Data Centre Ready for 6 March 2009 Price 486,682.68 I Fixed Charges
Operations Service I HNG-X (T5)
Cost Unit Charge per 1% Volume
Price 4,086.29 I Unit Charge per 1% Volume
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Operational Trigger Point (Code Planned Date Charge I Late Cost to Post Charge to be adjusted
Service given in Schedule B5, (as at CCN1246) element Office (cost and (Operational Fixed
Annex 1, Part 1) margin) Charge or Operational
(for the purposes Unit Charge):
of the Operational
Charges) £ per calendar
month
Data Centre Counter Application Roll I 18 September 2009 I Price 225,444.03 I Fixed Charges
Operations Service I Out Complete (T6)
Cost Unit Charge per 1% Volume
Forecast Reduction
Price 1,323.35 I Unit Charge per 1% Volume
Forecast Reduction
Central Network Wigan/Bootle 23 February 2010 Price 105,479 I Fixed Charges
Service
Decommissioned (T4)
Third Line Software
Support Service
Application Support
Service (Fourth
Line)
Reference Data
Management
Service
Counter Application Roll
Out Complete (T6)
Counter Application Roll
Out Complete (T6)
Counter Application Roll
Out Complete (T6)
18 September 2009
18 September 2009
18 September 2009
Price
Price
Price
Price
350,673
* a
1,286
290,671.12
1,194
Fixed Charges
Unit Charge per POL
Service Type
Unit Charge per POL
Service Type
Fixed Charges
Fixed Charges
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Operational Trigger Point (Code Planned Date Charge I Late Cost to Post Charge to be adjusted
Service given in Schedule B5, (as at CCN1246) element Office (cost and (Operational Fixed
Annex 1, Part 1) margin) Charge or Operational
(for the purposes Unit Charge):
of the Operational
Charges) £ per calendar
month
Reconciliation Counter Application Roll I 18 September 2009 I Price 8,837 I Fixed Charges
Service Out Complete (T6)
Operational Counter Application Roll I 18 September 2009 I Price 32,121 I Fixed Charges
Business Change Out Complete (T6)
(Branch Change)
Service
Systems Counter Application Roll I 18 September 2009 I Cost Unit Charge per
Management Out Complete (T6) Counter Po: n
Service Price 4.00 I Unit Charge per
Counter Position
Service Counter Application Roll I 18 September 2009 I Cost Unit Charge per POL
Management Out Complete (T6) Service Type
Service Cost Unit Charge per Branch
Price 129.02 I Unit Charge per POL
Service Type
Price 0.180 I Unit Charge per Branch
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ANNEX D
CCN SERVICE LIST
CCN Description of charge Monthly Ad hoc Month in Indexation
charge services: which Provision
value charge per I Monthly
event Charge
first
becomes
payable
CCN641a_ I Disaster recovery for
Huthwaite Gateway:
Equipment rental £917.00 January Not
2003 indexed
Maintenance and support £2,223.63 January Subject to
2003 RPI
CCN733b I Automated Payments Client
Spec. for DVLNI
Equipment maintenance & £101.00 January Not
ISDN rental 2003 indexed
Administration & support £154.44 January Subject to
2003 RPI
CCN739 Introduce Standard Life As
An AP Client With A Direct
Connection To Fujitsu
Services
Equipment maintenance & £101.00 January Not
ISDN rental 2003 Indexed
Administration & support £154.44 January Subject to
2003 RPI
CCN800 Connection to Girobank
Disaster Recovery site
Equipment maintenance and I £94.00 January Not
ISDN rental 2003 indexed
Administration and support £153.54 January Subject to
2003 RPI
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CCN Description of charge Monthly Ad hoc Month in Indexation
charge services: which Provision
value charge per I Monthly
event Charge
first
becomes
payable
Preparation and operation of Up to 10 Subject to
regular test (max two per man days RPI
year) at £772.55
per day
SONso7 Changes to AP Client take-on
an Pemat
CCN1163 and Token Verification
services
Client Take on Facility January Subject to
2003 RPI
£2,110.85
Client Take on (regression) £1,214.37 February Subject to
Facility 2003 RPI
CCN832 Introduce Quantrill as an APS
Client with a Direct Interface
to Fujitsu Services
Equipment maintenance and_ I £94.00 January Not
ISDN rental 2003 indexed
Administration and support £153.54 January Subject to
2003 RPI
CCN869b I Introduce AON Ltd as an APS
Client with a Direct Interface
to Fujitsu Services
Equipment maintenance £30.65 January Subject to
2003 RPI
ISDN Rental £69.00 January Not
2003 indexed
Administration and support £230.46 January Subject to
2003 RPI
CCN872 Introduce ESP as an APS
Client with a Direct Interface
to Fujitsu Services
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CCN Description of charge Monthly Ad hoc Month in Indexation
charge services: which Provision
value charge per I Monthly
event Charge
first
becomes
payable
Equipment maintenance £30.65 January Subject to
2003 RPI
ISDN Rental £69.00 January Not
2003 indexed
Administration and support £230.46 January Subject to
2003 RPI
CCN937 Introduce First Rate as an
APS Client with a Direct
Interface to Fujitsu Services
Equipment maintenance £30.65 January Subject to
2003 RPI
ISDN Rental £69.00 January Not
2003 indexed
Administration and support £230.46 January Subject to
2003 RPI
ccN799 Introduce DVLA as an APS
Client with a Direct Interface
to Fujitsu Services
Equipment maintenance and I £94 January Not
ISDN rental 2003 indexed
Administration and support £204.70 January Subject to
2003 RPI
CcNng72 Introduce CAPO as an APS
Client with a Direct Interface
to Fujitsu Services
Equipment maintenance £60.36 January Subject to
2003 RPI
ISDN rental £130.33 January Not
2003 indexed
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CCN Description of charge Monthly Ad hoc Month in Indexation
charge services: which Provision
value charge per I Monthly
event Charge
first
becomes
payable
Administration and support £193.36 January Subject to
2003 RPI
Annual DR test Up to8 Subject to
man days RPI
at £772.55
per day
CCN1102 I Complete Introduction of
b National Savings and
Investments as an APS Client
Equipment maintenance and I £181.90 August Not
ISDN rental 2003 indexed
Administration and support £313.20 August Subject to
2003 RPI
Annual Disaster Recovery Up to5 Subject to
Test man days RPI
at £772.55
per day
CCN1120 I Complete introduction of
a Prudential as an APS Client
Equipment Maintenance £30.65 March Subject to
2004 RPI
ISDN Rental £69.00 March Not
2004 indexed
Administration and support £193.28 March Subject to
2004 RPI
CCN1138 Introduction file transfer
interfaces to DES / EDG
Equipment Maintenance £48.25 October Subject to
2004 RPI
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CCN Description of charge Monthly Ad hoc Month in Indexation
charge services: which Provision
value charge per I Monthly
event Charge
first
becomes
payable
Administration and support £193.24 October Subject to
2004 RPI
Annual DR Test Up to Subject to
man days RPI
at £772.55
per day
CCN1223 I Charges for execution of Up to 2 Subject to
Business Continuity tests man days RPI
at £772.55
per day
CCN1276 I Change from Postshops £7,568.00 I £513.33 April2010 I Subject to
a. Service to Superstock RPI
Service
CCN1270 I Introduction of POLSAP £126,278 September I Subject to
Services (Phase 1) 2010 RPI
CCN1322 I Salesforce Support Service £9,721.07 Aug 2012 I Subject to
b Fixed Charge in Year 1 RPI from
£8,921.79 April 2013
in Year 2
£8,397.79
in Year 3
Escalated Calls Fixed charge I 2,025.00 Aug 2012 Subject to
RPI from
April 2013
Salesforce Support Service Various Aug 2012 Subject to
Variable charges increases
as
published
‘on the
Fujitsu
Global
Cloud Tariff
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CCN Description of charge Monthly Ad hoc Month in Indexation
charge services: which Provision
value charge per I Monthly
event Charge
first
becomes
payable
CCN1502 I Contractual Volume Increase I £19,767.63 June 2015 I Subject to
a for PA/PER/033 - Post Office RPI
Data Gateway (PODG)
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VARIATIONS IN MONTHLY CHARGES
ANNEX E
Number of
CCN.
Row Changed
in Annex B
(Description)
Value (£) of Change
Effective Date
of Change
CCN1208
Engineering
Service; Unit
Charge per
Counter
Position for the
year 2007
£0.13
01/11/2006
CCN1202
Data Centre
Operations
Service: Fixed
Charges
£5,517 per month
01/07/2007
CCN1202
Data Centre
Operations
Service: Unit
Charge per 1%
Volume
Forecast
Reduction
£27.59 per month
01/07/2007
CCN1213
-£0.03 per month
01/04/2007
CCN1219
£0.46 per month
01/01/2008
CCN1235a
Data Centre
Operations
Service: Fixed
Charges
£1,427.74 per month
01/10/2007
CCN1235a
Data Centre
Operations
Service: Unit
Charge per 1%
Volume
Forecast
Reduction
£7.13 per month
01/10/2007
CCN1235a
Central Network
Service: Fixed
Charges
£48.43 per month
01/10/2007
CCN1235a
Third Line
Software
Support
Service: Fixed
Charges
£1,843.44 per month
01/10/2007
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Management
Number of I Row Changed Value (£) of Change Effective Date
CCN. in Annex B of Change
(Description)
CCN1243 I Third Line £1,132 per month 01/11/2008
Software
Support
Service: Fixed
Charges
CCN 1244a I Branch Network I £ 4,526.37 per month 01/10/2008
Service: Fixed
Charges
CCN 1244 I CMT Service: £785.00 per month 01/01/2009
Fixed Charges
CCN1246 I Data Centre (£83,333 per month) 01/04/2008
Ops Service:
Fixed Charges
CCN1246 I Data Centre ( minus £84,083 per month) 01/04/2009
Ops Service:
Fixed Charges
CCN 1253 I Central Network I £1,150.00 per month 1 January 2008
Service: Fixed
Charges
CCN 1252a I Data Centre £20,640 per month 1 February
Operations 2009
Service: Fixed
Charges
CCN 1252a I Central Network I £1,866 per month 1 February
Service: Fixed 2009
Charges
CCN 1252a I Systems £2,239 per month 1 February
Management 2009
Service: Fixed
Charges
CCN 1252a I Service £6,219 per month 1 February
Management 2009
Service: Fixed
Charges
CCN 1252a I Security £622 per month 1 February
Management 2009
Service: Fixed
Charge
CCN 1254a I Reference Data I £171.00 per month 1 January 2009
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Number of I Row Changed Value (£) of Change Effective Date
CCN. in Annex B of Change
(Description)
Service Fixed
Charge
CCN 1254a I Third Line £1,863.00 per month 1 January 2009
Software
Support Service
CCN 1254a I Service £385.00 per month 1 January 2009
Management
Service
CCN1266b I Third Line £5,646.42 per month 1 September
Software 2010
Support
Service: Fixed
Charges
CCN1275_ I Central Network I £3,047.26 per month Effective date
Services: Fixed of change is
Charges anticipated to
be 1st March
2011 but will be
confirmed and
updated
retrospectively
via the Change
Control
Procedure
CCN1270 I Service Desk £15,563 per month 1st September
Service: Fixed 2010
Charges
CCN1270 I Data Centre £8,584 per month 1st September
Operations 2010
Service: Fixed
Charges
CCN1270 I Application £102,131 per month 1st September
Support Service 2010
(4th Line):
Fixed Charges
CCN1272 I Data Centre £134,334 per month 418! February
Operations 2010
Service: Fixed
Charges
CCN1291 I Service £1,696.37 per month 1st September
Management 2010
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Number of I Row Changed Value (£) of Change Effective Date
CCN. in Annex B of Change
(Description)
Charges: Fixed
Charges
CCN1292 I Third Line £-1676.25 per month 1 September
Software 2010
Support
Service: Fixed
Charges
CCN 1293 I Application £4,295.41 per month 1 September
Support Service 2010
(4th Line):
Fixed Charges
£1,214.61 per month 1 April 2011
£1,241.81 per month 1 April 2012
£1,161.55 per month 1 April 2013
£1,182.15 per month 1 April 2014
CCN 1297 I Data Centre £118.00 per month 1 October 2010
Operations
Service: Fixed
Charges
Central Network I £621.00 per month 1 October 2010
Service: Fixed
Charges
CCN1289a I Engineering £15853.39 per month (and for 1 October 2010
Services Fixed I subsequent Financial Years the variation
Charges to the monthly fixed charge is
2012: £4,404.00
2013: £5202.58)
CCN 1304b I Application £1,582 per month 1 April 2011
Support Service
(Fourth Line)
CCN1281d I Branch Network I £1,406.25 per month 1 April 2011
Service: Fixed
Charges
£1406.25 per month 1 April 2012
CCN 1309a I Security £9383.40 per month 1st October
Management 2010
Service: Fixed
Charges
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Number of I Row Changed
CCN. in Annex B
(Description)
Value (£) of Change
Effective Date
of Change
CCN 1310b I Third Line
£1926.00 per month
18t September
(Fourth Line):
Fixed Charges
Software 2011
Support
Service: Fixed
Charges
Application £1019.25 per month 18t September
Support Service 2011
Application
Support Service
(Fourth Line):
Fixed Charges
£1875.00 per month
48 April 2012
CCN 1318a I Data Centre
Operations
Service: fixed
charges
£2,119.79
4st April 2012
CCN 1307a I Data Centre
Operations
Service: fixed
charges
£333.33
48' April 2012
Central Network
Service: fixed
charges
£1,639.89
418t April 2012
Systems
Management
Service: fixed
charges
£656.00
41st April 2012
Third Line
Software
Support
Service: Fixed
Charges
£711.11
48t April 2012
Service
Management
Service: Fixed
Charges
£3,405.00
48 April 2012
Security
Management
Service: Fixed
Charges
£656.00
48 April 2012
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Number of I Row Changed
Value (£) of Change
Effective Date
CCN. in Annex B of Change
(Description)
Application £3,156.29 48t April 2012
Support
Service: Fixed
Charges
CCN 1311b I Branch Network I £3125.00 per month From the
Service: Fixed Month following
Charges completion of
the roll-out
(anticipated to
be May 2012 at
Support Service
(Fourth Line):
Fixed Charge
time of CCN
approval).
CCN 1325a I Data Centre - £951.59 per month 48t June 2012
Operations
Service: fixed
charges
CCN 1327a I Service Desk -£16,310.02 per month 418t April 2012
Service: Fixed
Charges
CCN 1327a I Application £16,310.02 per month 418t April 2012
CCN 1328b I Data Centre
Operations
Fixed Charges
£140,504.62 per month
4st April 2013
CNN 1328b I Service
Management
Service Fixed
Charges
£10,575.62 per month
4st April 2013
CCN 1332a I Service
Management
Service Fixed
Charges
£155.33 per month
4st April 2013
CCN 1332a I Application
Support Service
(Fourth Line)
Fixed Charges
£2,029.32 per month
4st April 2013
CCN 1332a I Security
Management
£22,263.33 per month
1st November
2012
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Number of
CCN.
Row Changed
in Annex B
(Description)
Value (£) of Change
Effective Date
of Change
Service Fixed
Charges
CCN 1332a
Data Centre
Operations
Fixed Charges
£1,658.00 per month
1st January
2013
CCN 1313c
Third Line
Software
Support
Service: Unit
Charge per
GWS client
£472.62 per month
From the date
of go-live of the
fourth GWS
Client
CCN 1313¢
Service
Management
Service : Unit
Charge per
GWS client
£207.24 per month
From the date
of go-live of the
fourth GWS
Client
CCN1316a
Security
Management
Service: Fixed
Charges
£197.75
48 April 2012
CCN1341
Data Centre
Operations
Service — Fixed
Charge
£169.04
May 1st 2013
CCN1341
Central Network
Service — Fixed
Charge
£1,370.94
May 1st 2013
CCN1341
Application
Support Service
(Fourth Line)
Service - Fixed
Charge
£1,264.36
May 1st 2013
CCN1341
Operational
Security
Service — Fixed
Charge
£617.96
May 1st 2013
CCN1308b
Service Desk
Service: Fixed
charges
£4,346.71 per month
01/07/2013
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Number of
CCN.
Row Changed
in Annex B
(Description)
Value (£) of Change
Effective Date
of Change
CCN1308b
Central Network
Service: fixed
charges
£5,486.50 per month
01/07/2013
CCN1308b
Engineering
Service: Fixed
Charges
£902.37 per month
01/07/2013
CCN1308b
Third Line
Software
Support
Service: Fixed
Charges
£305.90 per month
01/07/2013
CCN1308b
Service
Management
Service: Fixed
Charges
£5,463.01 per month
01/07/2013
CCN1308b
Branch Network
Service: Fixed
Charges
£6,811.20 per month
01/07/2013
CCN1308b
Systems
Management
Service: Fixed
Charges
£7,060.39 per month
01/07/2013
CCN1308b
Application
Support Service
(Fourth Line):
Fixed Charges
£5,648.31 per month
01/07/2013
CCN1342a
Service Desk
Service: Fixed
Charges
£583 per month
1st July 2013
CCN1342a
Data Centre
Operations
Service: Fixed
Charges
£1,849.82 per month
14st July 2013
CCN1342a
Central Network
Service : Fixed
Charges
£58.75 per month
4st July 2013
CCN1342a
Application
Support service
(4th Line) :
Fixed Charges
£705 per month
4st July 2013
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Number of
CCN.
Row Changed
in Annex B
(Description)
Value (£) of Change
Effective Date
of Change
CCN1342a
Systems
Management
Service: Fixed
Charges
£723.75 per month
4st July 2013
CCN1342a
Security
Management
Service: Fixed
Charges
£705 per month
4st July 2013
CCN 1348b
Reference Data
Management
Service: Fixed
Charges
£10,000.00 per month
1st September
2013
CCN1340
Salesforce
Support
Service
Introduction of
UAT
Environment:
Fixed Charges
£1,157.75
1 June 2013
CCN1400
Data Centre
Operations
Service: Fixed
Charge
(minus £63,659.11 per month)
1 April 2014
CCN1400
Applications
Support Service
(4th Line)
‘Fixed Charges
(minus £133,802.42per month)
1 April 2014
CCN1400
Service Desk
Service: Fixed
Charges
minus £3,506.26 per month)
1 October 2013
CCN1400
Service Desk
Service: Unit
charge per
counter position
(minus £1.05 per month)
1 October 2013
CCN1400
Service Desk
Service:
Service
Management
element
(minus £0.09 per month)
1 October 2013
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Number of I Row Changed
CCN. in Annex B
(Description)
Value (£) of Change
Effective Date
of Change
CCN1400 I Service Desk
Service :Fixed
Charges
(minus £807.15 per month)
1 April 2014
CCN1400 I Service
Management
Service
Charges: Fixed
Charges
(minus £9,203.55per month)
1 April 2014
CCN1400 I Central Network
Service: Fixed
Charge
(minus £2,185.15per month
1 April 2014
CCN1400 I Systems
Management
Service: Fixed
Charge
(minus £2,621.95per month)
1 April 2014
CCN1400 I Security
Management
Service: Fixed
Charge
(minus £728.38per month)
1 April 2014
CCN1400 I POLSAP
Hosting
Services
£42,661.24 per month
1 April 2014
CCN1400 I POLSAP
Applications
Support
Services
£134,609.58per month
1 April 2014
CCN1400 I Credence/MDM
Service
£35,736.91 per month
1 April 2014
CCN1402 I Service Desk
Service: Fixed
Charges
£376.71 per month
01/02/2014
CCN1402 I Central Network
Charges: Fixed
Charges
£475.50 per month
01/02/2014
CCN1402 I Engineering
Services: Fixed
Charges
£78.21 per month
01/02/2014
CCN1402 I Third Line
Software
Support
£26.51 per month
01/02/2014
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Number of
CCN.
Row Changed
in Annex B
(Description)
Value (£) of Change
Effective Date
of Change
Service: Fixed
Charges
CCN1402
Branch Network
Service: Fixed
Charges
£590.30 per month
01/02/2014
CCN1403
Central Network
Service: Fixed
Charge
£370.80 per month
1st May 2014
CCN1403
Service
Management
Service: Fixed
Charge
£284.97 per month
1st May 2014
CCN1404
Security
Management
Service Fixed
Charges
£1,322.96
14st April 2015
CCN1404
Application
Support Service
(Fourth Line)
Fixed Charges
£7,617.67
4st April 2015
CCN1404
Branch Network
Service: Fixed
Charges
£6,811.20
1st April 2015
CCN1404
Central Network
Service Fixed
Charges
£6,916.19
1st April 2015
CCN1404
Data Centre
Operations
Service Fixed
Charges
£2,018.46
1st April 2015
CCN1404
Reference Data
Management
Service
charging
amendment
Fixed Charges
£10,000.00
1st April 2015
CCN1404
Service
Management
Service: Fixed
Charges
£5,463.01
4st April 2015
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Number of
CCN.
Row Changed
in Annex B
(Description)
Value (£) of Change
Effective Date
of Change
CCN1404
Systems
Management
Service: Fixed
Charges
£7,784.14
4st April 2015
CCN1404
Third Line
Software
Support
Service: Fixed
Charges
£305.90
4st April 2015
CCN1409a
Service Desk
Service
-£16,896.80 (plus associated Variable
Charges)
39 July 2014
CCN1409a
Service
Management
Service
£51,733.83 per month
3" July 2014 —
31st March
2015
CCN1409a
Service
Management
Service
£22,085.13 per month
48 April 2015
CCN1409a
Management
Information
Service
-£442.09 per month
3 July 2014
CCN1409a
Security
Management
Service
-£683.08 per month
3 July 2014
CCN1410
Application
Support
Service: (Fourth
Line) Fixed
Charge
£1,740.90 per month
18t April 2014
CCN1410
Application
Support
Service: (Fourth
Line) Fixed
Charge
£1,740.90 per month
1st August 2014
CCN1339a
Data Centre
Operations
Service: fixed
charges
(Reduction)
-£10,513.75
4st July 2015
CCN1339a
Systems
Management
Service: fixed
£1,907.81
4st July 2015
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Number of
CCN.
Row Changed
in Annex B
(Description)
Value (£) of Change
Effective Date
of Change
charges
(Increase)
CCN1339a
Security
Management
Service: fixed
charges
(Increase)
£294.86
48 July 2015
CCN1338
Data Centre
Operations
Service: Fixed
Charge
£472.97
14st March 2014
CCN1338
Systems
Management
Service: Fixed
Charge
£12,109.74
18t March 2014
CCN1338
Service
Management
Service: Fixed
Charge
£3,160.41
1st March 2014
CCN1338
Third Line
Software
Support
Service: Fixed
Charge
£2,456.41
18! March 2014
CCN1338
Application
Support Service
(Fourth Line):
Fixed Charge
£2,576.28
14st March 2014
CCN1338
Central Network
Service: Fixed
Charge
£8,195.03
18t March 2014
CCN1411
Security
Management
Service: Fixed
Charge
£213.73
01st October
2014
CCN1411
Application
Support Service
(Fourth Line)
[Fixed Charge]
£1,581.60
01st October
2014
CCN1411
Systems
Management
£242.81
01st October
2014
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Number of I Row Changed Value (£) of Change Effective Date
CCN. in Annex B of Change
(Description)
Service [Fixed
Charge]
Central Network
CCN1411 I Service [Fixed I £322.26 anand
Charge]
Salesforce £10,080.90 015t April 2015
CCN1415_ I Support Service — 3187 March
Fixed Charge 2016
Salesforce
st
Support Service I Subject to charges as published on the orm’ Aprll 2015
CCN1415 a a — 318T March
Variable Fujitsu Global Cloud Tariff 2016
charges
018 April 2015
CMT Service: — 30th
CCN1414 Fixed charge £37,453.28 per month September
2015
POLSAP 018 April 2015
CCN1418 I Hosting Service I £40,183.61 — 31ST March
Fixed Charge 2016
Application
Support Service
CCN1408 I (4" Line): Unit £427.50 per client per month 015 April 2014
Charge per
GWS client
Systems
Management
CCN1408 I Service: Unit £300.50 per client per month 018 April 2014
Charge per
GWS client
Security
Management
CCN1408 I Service: Unit £50.08 per client per month 018t April 2014
Charge per
GWS client
Service
Management
CCN1408 I Charges: Unit £488.08 per client per month 018 April 2014
Charge per
GWS client
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Number of
CCN.
Row Changed
in Annex B
(Description)
Value (£) of Change
Effective Date
of Change
CCN1420a
Data Centre
Operations
Fixed Charges
£159,336.73 per month
18t April 2015 to
31st March
2016
CCN1420a
Data Centre
Operations
Fixed Charges
£168,316.85 per month
18t April 2016
CCN1420a
Service
Management
Service Fixed
Charges
£11,197.86 per month
1st April 2015
CCN1421a
Operational
Business
Change
(Branch
Change)
Service - Fixed
Charge
£26,500.00 per month
4st April 2015
CCN1421a
Operational
Business
Change
(Branch
Change)
Service —
Service
Management
Element
£6,417.17 per month
48 April 2015
CCN1422
CMT Service:
Fixed Charge
£37,453.28 per month
1st October
2015 to 31st
March 2017
CCN1419
Credence/
MDM Service
Fixed Charge
(12 month
extension)
£48,211.56
18t April 2015
CCN1423c
Management
Information
Service, Fixed
Charges
-£3,537.50
1st April 2015
CCN1423c
Management
Information
Service,
Service
-£569.54
41st April 2015
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Number of
CCN.
Row Changed
in Annex B
(Description)
Value (£) of Change
Effective Date
of Change
Management
Element
CCN1423c
Service
Management
Service, Unit
Charge per
Branch
-£0.92
4st April 2015
CCN1423c
Security
Management
Service, Unit
Charge per
Branch
-£0.07
4st April 2015
CCN1423c
Security
Management
Service,
Service
Management
Element
-£0.02
4st April 2015
CCN1429
Central Network
Service: Fixed
Charges
(minus £1,494.54 per month.)
48'April 2015
CCN1500a
Data Centre
Operations
Service Fixed
Charge
£799,237.80
4st April 2017
Data Centre
Operations
Service Unit
Charge per 1%
Volume
Forecast
Reduction
£ 3,427.98
1st April 2017
Data Centre
Operations
Service:
Service
Management
Element
£275.79
1st April 2017
Central Network
Service Fixed
Charges
£216,920.31
41st April 2017
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Number of
CCN.
Row Changed
in Annex B
(Description)
Value (£) of Change
Effective Date
of Change
Central Network
Service:
Service
Management
Element
£23,747.29
4st April 2017
Systems
Management
Service Fixed
Charge
£297,779.10
4st April 2017
Systems
Management
Service Unit
Charge per
Counter
Position
£0
1st April 2017
Systems
Management
Service Unit
Charge per
GWS client
£308.61
4st April 2017
Reference Data
Management
Service: Fixed
Charge
£74,733.55
41st April 2017
Reference Data
Management
Service:
Service
Management
Element
£9,289.84
4st April 2017
Third Line
Software
Support
Service: Fixed
Charge
£107,027.01
4st April 2017
Third Line
Software
Support
Service: Unit
Charge per
POL Service
Type
£2,326.76
4st April 2017
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Number of
CCN.
Row Changed
in Annex B
(Description)
Value (£) of Change
Effective Date
of Change
Third Line
Software
Support
Service:
Service
Management
Element
£432.15
4st April 2017
Third Line
Software
Support
Service:
Incremental
Unit Charge per
GWS client
£444.03
4st April 2017
Management
Information
Service: Fixed
Charge
£26,952.39
41st April 2017
Management
Information
Service:
Service
Management
Element
£4,339.32
4st April 2017
Service
Management
Service Fixed
Charge
£131,169.03
4st April 2017
Service
Management
Service Unit
Charge per
POL Service
Type
£1,812.77
4st April 2017
Service
Management
Service Unit
Charge per
Branch
£0
1st April 2017
Service
Management
Service Unit
£726.98
4st April 2017
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Number of
CCN.
Row Changed
in Annex B
(Description)
Value (£) of Change
Effective Date
of Change
Charge per
GWS client
Reconciliation
Service: Fixed
Charge
£17,357.32
41st April 2017
Reconciliation
Service:
Service
Management
Element
£4,122.36
4st April 2017
Security
Management
Service Fixed
Charge
£123,301.33
4st April 2017
Security
Management
Service Unit
Charge per
Branch
£0
4st April 2017
Security
Management
Service Unit
Charge per
GWS client
£51.43
4st April 2017
Security
Management
Service Service
Management
Element
£0
4st April 2017
Application
Support Service
(Fourth Line):
Fixed Charge
£793,764.89
4st April 2017
Application
Support Service
(Fourth Line):
Unit Charge per
GWS client
£439.04
4st April 2017
CCN1501a
Central Network
Service: Fixed
Charges
£7,024.20 per month
01/09/2015
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Number of
CCN.
Row Changed
in Annex B
(Description)
Value (£) of Change
Effective Date
of Change
CCN1502a I Data Centre
Operations
Service: fixed
charges
£856.10
01/06/2015
Central Network
Service: fixed
charges
£786.40
01/06/2015
Systems
Management
Service: fixed
charges
£609.15
01/06/2015
Third Line
Software
Support
Service: Fixed
Charges
£1,391.84
01/06/2015
Service
Management
Service: Fixed
Charges
£10,165.38
01/06/2015
Security
Management
Service: Fixed
Charges
£1,015.81
01/06/2015
Application
Support
Service: Fixed
Charges
£4,942.95
01/06/2015
CCN1505 Application
Support Service
(Fourth Line)
Service — Fixed
Charges
£14,829 per month
1st October
2015
(to 31/03/2017)
CCN1600 I Trinity 1 Credit
-665,724.75
4st April 2017
Invest to Save
Credit (note 1)
Variable based on mechanism, see
Schedule D1 Annex B
4st April 2017
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Number of
CCN.
Row Changed
in Annex B
(Description)
Value (£) of Change
Effective Date
of Change
CCN1512c
POLSAP
Hosting
Services
£44,426.55 per month
4st April 2016
CCN1512c
POLSAP
Applications
Support
Services
£142,952.94 per month
4st April 2016
CCN1509a
Application
Support Service
(Fourth Line)
£960.00
01/11/2015
CCN1509a
Systems
Management
Service
£1,125.00
01/11/2015
CCN1509a
Central Network
Service
£300.00
01/11/2015
CCN1509a
Third Line
Software
Support Service
£1,290.00
01/11/2015
CCN1509a
Service
Management
Service
£1,125.00
01/11/2015
CCN1606
Data Centre
Operations
Service, Fixed
Charges
£1,096.86
Ist April 2016
CCN1606
Central Network
Service, Fixed
Charges
£322.03
Ist April 2016
CCN1606
Service
Management
Service, Fixed
Charges
£303.15
Ist April 2016
CCN1609d
POLSAP
Hosting
£3,371.91 per month
5" October 2016
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Number of I Row Changed Value (£) of Change Effective Date
CCN. in Annex B of Change
(Description)
Service, Fixed
Charges
CCN1609d I POLSAP -£144,668.38 per month 5" Octobert
Applications 2016
Support
Service, Fixed
Charges
CCN1618a I HNG-x Test £195,180.00 per month 15 April 2017 to
Infrastructure 31st March
2018 (not
subject to
indexation)
CCN1618a I HNG-x Test £182,637 per month 48t April 2018 to
Infrastructure 31st March
2019 (fifty
percent (50%)
of the amount
of these
monthly
Charges are
subject to
indexation)
CCN1620c I POLSAP £260,092.83 01/04/2017
Hosting Service
- Fixed Charge I £56,058.23 per month 01/05/2017 —
30/09/2017
01/10/2017 —
£59,898.82 per month 31/12/2017
£55,772.34 per month 01/01/2018 —
31/03/2018
CCN1621 I Branch Network I £113,977.44 01/04/2017
Service - Fixed
Charge
Branch Network
Service - Unit
Charge per
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Number of I Row Changed Value (£) of Change Effective Date
CCN. in Annex B of Change
(Description)
Branch using £2.61 01/04/2017
the Branch
Network
Service
CMT Service —
Fixed Charge
Operational £38,509.16 01/04/2017
Business
Change
(Branch
Change)
Service — Fixed
Charge £26,818.00 01/04/2017
CCN1622a I HNG-X Counter I £67,523.87 per month 45t April 2017 to
Position and 348! March
HNG-A Gaps 2018 (not
Counter subject to
Position indexation)
Infrastructure
CCN1622a I HNG-X Counter I TBC but will not exceed a capped amount I 15 April 2018 to
Position and of £67,523.87 per month 31st March
HNG-A Gaps 2019 (not
Counter subject to
Position indexation)
Infrastructure
CCN1624 I Bracnch +£768.39 4st July 2017
Network
Service, Fixed
Charges
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Service — Fixed
Charge
Number of I Row Changed Value (£) of Change Effective Date
CCN. in Annex B of Change
(Description)
CCN1624 I Service +£535.50 1s July 2017
Mananagement
Service, Fixed
Chargs
CCN1624 I CMT Service, I +£1,040 1s July 2017
Fixed Charges
CCN1624 I Reference Data I +£5,356.34 4st July 2017
Management
Service, Fixed
Charges
CCN1627a I Third Line +£570.47 per month 4st July 2017
Software
Support Service
The prices above reflect 2017/18
charges and will be subject to indexation
in accordance with the provisions in
Schedule D1.
CCN1631c I InvesttoSave I Variable based on mechanism, see 48t April 2017
Credit Schedule D1 Annex BNote 1: Subject to
£1.3m payment in of 1 April 2017 and
£2.6m in quarter 3 financial year 2017-
2018 (within 20 Working Days from the
invoice date) (£3.9m in total) as described
in Schedule D1 paragraph 17
CCN1633a I POLSAP £284,218.52 01/04/2018
Hosting Service
- Fixed Charge I £74,062.88 per month 01/05/2018 —
31/12/2018
CCN1637b I Operational £11,967.00 01/04/2018
Business
Change
Branch
Change)
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Number of
CCN.
Row Changed
in Annex B
(Description)
Value (£) of Change
Effective Date
of Change
CCN1640a
Application
Support
Service: (Fourth
Line (Fixed
Charge)
-£1,758.00 per month
18t November
2017
CCN1644a
POLSAP
Hosting Service
- Fixed Charge
£74,062.88 per month
01/01/2019-
31/03/2019
Note 1: Subject to £1.3m payment in of 1 April 2017 and £2.6m in quarter 3
financial year 2017-2018 (within 20 Working Days from the invoice date)
(£3.9m in total) as described in Schedule D1 paragraph 17
For the avoidance of doubt charges in the year ending March 2023 for any rows in Annex B
of Schedule D1 not specified above shall be £0, e.g. in relation to the Expiring Services.”
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ANNEX F
Removed by CCN 1616b
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Gain Share Payments Table
ANNEX G GAIN SHARE
Months falling within Financial Years ending 31 March:
CCN No. Month when 2007 2008 2009 2010 2011 2012 2013 2014 2015
Gain Share
payments Gain Share payments in £ per month
commence:
CONt204a April 2008 . 34,048 14,252 12,422 0 0
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CCN1204a referred to in the table above relates to Post Office's initial order for 10,000 replacement counter printers. The Parties anticipate that Post Office
may, in its discretion, order additional counter printers and that, when the changes to the Agreement necessary in respect of such additional printers are
introduced under the Change Control Procedure, adjustments will be made in respect of the figures in the table above so that they are all positive. In the event
that no further printers are ordered by Post Office, beyond the initial order for 10,000 printers, the negative figures in the table above represent amounts that
shall be paid on a monthly basis in the Financial Years in question by Fujitsu Services to Post Office. The above figures have been calculated on the basis of
an agreed estimate of the value of consumables which will be required in respect of the replacement counter printers and therefore, on or about 1 April 2008,
Post Office and Fujitsu Services shall review the above Gain Share payments in the light of the actual cost of such consumables and those payments may be
amended by agreement between Post Office and Fujitsu Services (such agreement not to be unreasonably withheld or delayed by either party) in accordance
with Change Control Procedure.
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Months falling within Financial Years ending 31 March:
CCN No. Month when 2007 2008 2009 2010 2011 2012 2013 2014 2015
Gain Share
payments Gain Share payments in £ per month
commence:
CONt212 April 2008 . 71,633 19,407 21,697 0 0 0 0)
CCN1212 referred to in the table above relates to Post Office's additional order for 16,000 replacement counter printers. The above figures have been calculated
on the basis of an agreed estimate of the value of consumables which will be required in respect of the replacement counter printers and therefore, on or about
1 April 2008, Post Office and Fujitsu Services shall review the above Gain Share payments in the light of the actual cost of such consumables and those
payments may be amended by agreement between Post Office and Fujitsu Services (such agreement not to be unreasonably withheld or delayed by either
party) in accordance with Change Control Procedure
Months falling within Financial Years ending 31 March:
CCN No. Month when 2007 2008 2009 2010 2011 2012 2013 2014 2015
Gain Share
payments Gain Share payments in £ per month
commence:
CCN1213 April 2008 . 4,947 6,773 7,963 ie) 0 0 0
CCN1213 referred to in the table above relates to Post Office's additional order for 9,000 replacement counter printers. The above figures have been calculated
on the basis of an agreed estimate of the value of consumables which will be required in respect of the replacement counter printers and therefore, on or about
1 April 2008, Post Office and Fujitsu Services shall review the above Gain Share payments in the light of the actual cost of such consumables and those
payments may be amended by agreement between Post Office and Fujitsu Services (such agreement not to be unreasonably withheld or delayed by either
party) in accordance with Change Control Procedure.
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-2,650 1,591 1,690
CCN1219 January 2008 - -9,766
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