POL00028035
POL00028035
MISC2019 Dec 2020 1 Section 9 Travel Money V1.1
FSR 200/20 Review date: 21/10/2021
Travel Money Card
Every branch can sell a Travel Money Card for home delivery.
Customers can purchase the Travel Money Card in branch and it will
be delivered to their home address in 2-3 working days. All home
delivery Travel Money Cards are personalised with the customer's
name printed on the front and are sent by Royal Mail Ist class delivery.
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POST OFFICE
Remember - When processing the sale, ensure that the customer has
the relevant forms of identification before commencing the transaction.
The Travel Money Card is available in 23 currencies:
+ Sterling + Australian Dollar + — South African Rand
+ Singapore Dollar + New ZealandDollar + Norwegian Krone
+ Euro + Canadian Dollar + Swiss Franc
+ US Dollar + UAE Dirhams + Thai Baht
+ Polish Zloty + Czech Koruna + Turkish Lira
+ Croatian Kuna + — Hungarian Forint + Danish Kroner
+ Japanese Yen + HongKong Dollar + Swedish Krona MULTI CURRENCY
+ Chinese Yuan + Saudi Riyal
How to process a Home Delivery
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+ From the ‘Home Screen’ select ‘Travel’, then ‘Travel Money Check that the customer has one of the
Card’ a following as evidence of identification:
+ Select 'Home Delivery’ and follow the on-screen prompts + Valid UK Passport
+ Select Currency screen + Non UK Passport (although the
customer has to be UK permanent
resident, they may still hold a non
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+ Select the appropriate option for the type of currency f
1 UK Passport)
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I
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requested by the customer from the option list
+ Ensure the customer is aware of the minimum (£50) and
maximum (£5000) values of currency that can be loaded onto
the card
+ UK Photo Driving Licence (full or
provisional)
The screen will show the currency options to choose from: + UK Paper Full Driving Licence
+ Select the relevant option and enter the appropriate sterling
value (or foreign voles if appropriate) Please note: A provisional paper Driving
Licence is not acceptable as a means of
Remember - There is a minimum initial load value of £50. If you enter I identification for this product. All
an amount less than £50, you'll see a message asking you to increase 4 documents need to be valid and in date.
the amount to meet the minimum value. -
I + Check the customer is a permanent
resident of the United Kingdom
l
Horizon will automatically display the relevant options available to the y + Check the customer is 18 years of
customer: \ age or over
+ The foreign currency amount it’ If the customer is using a debit or
+ The exchange rate i credit card as payment, keep the
customer's identification document
+ The total sterling value that the customer will need to pay 1 until the end of the transaction as
+ Discuss with the customer the relevant choices I you will need to capture the details
on Horizon
+ Select the agreed quote and press ‘Enter’ bee eee eee ee eH
Operational Training & Development
Delivering Operational Excellence
The contents of this document are classified Post Office INTERNAL. Disclosing, copying, distributing the information contained within this document
to any third-party not working on behalf of Post Office and for the purpose intended, is not permitted
POL00028035
POL00028035
Section 9 Travel Money V1.1 2 MISC2019 Dec 2020
FSR 200/20 Review date: 21/10/2021
Travel Money Card continued
Horizon will display the print quote screen.
+ Press the appropriate option poor eee He He He HK =
1 Ensure that you select the correct method I
+ Continue to 'Selecting the customer's method of payment’. j
of payment and agree the appropriate 1
After the quote has been printed or you have selected ‘No’, select» method of payment with the customer. At
method of payment: I this stage you are not taking payment just I
Cash 1 selecting how the customer will pay. Only 1
: as
when the value is in the basket can the
+ Credit or Debit Card I payment be taken.
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Identification
Horizon will prompt you to select the appropriate identification
for the Travel Money Card.
+ Select the relevant identification
Remember - If you select 'No ID Available’ the transaction will be
cancelled
+ Input the reference number of the identification - double
check that you have entered this correctly and press 'Enter'
+ Input the Country of Issue (only required if passport used
as identification). Enter the country name in full (no
abbreviations) and press ‘Enter’
+ Input the Expiry Date and press ‘Enter’
+ Input the Date of Birth - double check that this is correct,
and press ‘Enter’. If you enter this incorrectly the customer
will not be able activate their card and will need to speak
to the Travel Money Card contact centre
The Horizon system will then ask you to enter the customer's
details. Enter all details as prompted ensuring that everything is
entered accurately.
Settling the transaction
If the customer is paying by cash, settle the transaction to cash. If
they are paying by debit or credit card, follow the details below.
Before selecting the debit or credit card button on Horizon
FfrerrrTe SS = eS Se a
1 Always print a duplicate copy of the I
+ Check that the security features are present on the card customer's credit/debit card session
receipt (which shows the customer name, !
I identification details and the card prefix) I
+ Remind the customer that the debit or credit card issuer and retain it for two years. This is to I
!
4
+ Ask the customer for the payment card and ID
Once the card has passed all the checks:
may charge a cash advance fee, but Post Office will not comply with our Bureau regulations for
cash advance transactions.
+ Select ‘Debit Card’ or ‘Credit Card’ on Horizon
+ Press 'Enter' and continue to enter all details as prompted
by Horizon
Once you have entered all of the details, settle the transaction to
Debit/Credit Card.
Operational Training & Development
Delivering Operational Excellence
The contents of this document are classified Post Office INTERNAL. Disclosing, copying, distributing the information contained within this document
to any third-party not working on behalf of Post Office and for the purpose intended, is not permitted.