POL00028388 - CAPS and Card Programme Board Action Notes - Issue 5 (Horizon Only)

Evidence on official site

POL00028388
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CAPS and Card Programme Board Action Notes

10 July 1998, Terminal House, London

Issue 5 (Horizon only)

Altending: George McCorkell (Chair), Dave Miller, Vince Gaskell, Peter Crahan, John
Delamore, Ken Davenport, Frances O'Connell, Val Curran, Tim Cutts.

Apologies: Alexis Cleveland, John Codling, Lis Astall

1. Live Operations

1.1 Dave Miller opened his report to the Board with an update on the ‘Lost transactions' issue.
Extrapolation of the current losses to final volumes would represent £1.5m / month.
Investigations are on-going, but the prevailing view from Pathway is that some form of
user error is associated with the majority of the lost transactions. However, Horizon
believe that the system design should be such that it will preclude or eliminate the scope
for user errors of this type. Horizon are continuing to work with Pathway, to eliminate the
causes of such errors at source. Dave Miller confirmed that the lessons learned from the
identification of the causes of these ‘lost transactions' will be fed into future Model Office
testing.

1.2 Peter Crahan suggested that it may be an appropriate time to conduct a thorough review
of service management, a view which was supported by Dave Miller.

AP 5.1 (H)
Dave Miller / Peter Crahan to discuss the establishment of a working group to
conduct an end to end review of service management.

1.3 Vince Gaskell raised the issue of the Sequent Box failure discussed earlier in the CAPS
and Card Programme Managers report to the Board and enquired if a post incident review
had been conducted. Dave Miller undertook to investigate the current position and advise
accordingly

AP 5.2 (H)
Dave Miller'to advise Vince Gaskell if a post incident review of the Sequent Box
failure had been undertaken.

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OY

1.4

15

1.6

17

1.8

19

Replanning and Acceptance

Dave Miller advised that the sponsors were continuing to work together on delivering a
workable plan. A checkpoint meeting was planned for 14 July 1998 where discussions
would be held with Mike Coombes (of ICL Pathway).

John Meagher has been appointed to take forward Acceptance on behalf of Horizon.

Additional staff will be recruited to assist in this task. Peter Crahan advised that Paul
Wooton (on behalf of CAPS) would make early contact with a view to achieving an

agreed Acceptance process by the end of July 1998.

Risks and Issues

Dave Miller reiterated the risks and issues contained in his report to the Board.
Reference data;

- a team was to be established within Horizon to focus on finalising the outstanding
requirements for Reference data.

High Level Test Plan/scripts & draft test plan from CAPS re PACS;

- Vince Gaskell pointed out that to date, CAPS had delivered all the required products in
accordance with plans provided from CAPS. The items highlighted were on the plan but
were not yet due to be delivered. He also indicated that an equivalent management plan
had not yet been received from Pathway or Horizon

Future releases

George McCorkell highlighted current concems over the absence of realistic timing for
Release 2+. Dave Miller acknowledged these concems and undertook to communicate
them at future meetings with ICL Pathway.

Contractual issues

Peter Crahan raised the number of outstanding CRs that had been on-going for some
time. He agreed with Dave Miller that they would meet to discuss how to progress
longstanding CRs.

AP 5.3 (A)
Peter Crahan / Dave Miller to meet to discuss longstanding CRs.

Horizon Action Point updates
AP 3.1(H) - it was agreed that the note provided from Andrew Simpkins and continuing
work on the replan would effectively clear this action point. AP cleared.

AP 3.3(H) - the meeting was advised that contrary to information previously provided,
the Product Assurance forum, together with the other fora would be initiated. CAPS
would take steps to ensure that the substructure which provides for information flows to
the Programme Board is reinforced and formalised. Peter Crahan and Dave Miller agreed
that a final PDA transition board should take piace which would confirm that the fora are
in place and operating. AP cleared

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AP 5.4 ()
Peter Crahan / Dave Miller to arrange for a final PDA transition board to take
place.

AP 4.2(H) - Dave Miller to advise Vince Gaskell if Release 2 or Release 2+ is Year 2000
compliant - a note was passed to Vince Gaskell immediately prior to the Board meeting.
AP cleared.

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CAPS and Card Programme Board Actions - Issue 5

Issue: Horizon Action Points and updates from Board meeting of 10 July 1998 -
Version 1

Action: The Board is asked to note the new actions from the last meeting and provide
updates as appropriate

" Timing: By Friday 14 August 1998

Action point Update Status I Due date

AP 3.1 () 12 June 1998. Ongoing. It may be possible I Cleared
Bruce McNiven to I to give an oral update 12/6/98.
investigate the PB 12 June 1998. Discussions held at
following and meeting about these issues. Resolution is
provide an update I ongoing.
to the next 8 July 1998. Update to be provided at
meeting meeting on 10 July 1998

the provision of I PB 10 July 1998. AP effectively superceded
the necessary by current replanning exercise which will
Pathway include consideration of these items
components (and
POCL assistance)
to allow the start
of the JSA (PDr
and CPR) Model
Office on 8 June
1998

the provision of
all components
(including
EPOSS, TIPS,
BES) to allow full
end to end testing
from 10 August
1998,

the length of the
MO cycle and the
balance of logical
/ physical days
(24/42)

the provision of
restart dates
which would
allow the system
databases to be
rolled back to a
known position
following a failure

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AP 3.3 (H) 12 June 1998. This was covered in the Cleared
Bruce McNiven to I discussions between Peter Crahan and .
advise the Board I Bruce McNiven under AP3.4.

of progress on the I PB 12 June 1998. Board informed that the
establishment of I forum will have met before Dave Miller's
joint next appearance at the Board, when an
CAPS/Horizon update will be provided.

working forums. I 8 July 1998. Update to be provided at
meeting on 10 July 1998

PB 10 July 1998. The meeting was advised
that the Product Assurance forum,
together with the other fora would be
initiated. CAPS would take steps to ensure
that the substructure which provides for
information flows to the Programme
Board is reinforced and formalised. Peter
Crahan and Dave Miller agreed that a
final PDA transition board should take
place which would confirm that the fora
are in place and operating. AP cleared
(Meeting scheduled for 5 Aug 1998)

AP 3.4 () 12 June 1998. Meeting held with Bruce Ongoin I 21/8/98
Peter Crahan (in I McNiven and Andrew Simpkins. Work to I g
conjunction with I be progressed by Bruce, and Dave Miller
Bruce McNiven) I will provide an update on progress.

toarrangeforan I PB 12 June 1998. Peter Crahan and Dave

informal ‘post Miller to meet to progress this work
implementation urgently and report to the next

review' of the Programme Board.

organisational PB 10 July 1998 A meeting has been held
changes post between Peter Crahan and Dave Miller
April 1998 where it was agreed that the forums,
together with should be implemented and meet within 1

preparation ofan I month.
action plan

AP 3.5 (H) PB 10 July 1998. Ken Davenport has made I Cleared
Ken Davenport to I necessary approaches. AP cleared.
commence
negotiations with
POCL on the
potential
requirement to
extend the use of
ESNS beyond
April 2000

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AP 3.6 (H) 12 June 1998. John Meagher, the Horizon I Cleared
Bruce McNiven to I Product Assurance Manager, is in the
provide a clear process of writing to Peter Crahan

statement of the advising him of the position regarding
contribution each I Pathway ‘light’.

requirement PB 12 June 1998. Dave Miller (John

makes to the Meagher) will provide a formal statement

Pathway solution I to the board of what makes 'light' solutions
"heavy'.

9 July 1998. Paper produced by John
Meagher and issued to Peter Crahan.

AP 5.1 () New 21/8/98
Dave Miller / :

Peter Crahan to
discuss the
establishment of a
working group to
conduct an end to
end review of
service
management.

AP 5.2 (Hl) New 21/8/98
Dave Miller to
advise Vince
Gaskell if a post
incident review of
the Sequent Box
failure had been
undertaken,

AP 5.3 (A) : New 21/8/98
Peter Crahan/
Dave Miller to
meet to discuss
longstanding CRs

AP 5.4 (A) New 21/8/98
Peter Crahan/
Dave Miller to
arrange fora
final PDA
transition board
to take place,

From;Tim Cutts
CAPS PMO
Room B2506 DSS LBIN