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ICL Pathway _ Release 2 End to End 1 Closure Report Doc Ref EREWR2
. ‘ersion: 5
POCL Date: 12/10/98
Document Title: Release 2 End to End 1 Closure Report
Document Type: - Test Report
Abstract: This document summarises the findings and conclusions of the
Horizon and Pathway Test & Integration Unit on the conduct of
the End to End 1 test phase.
Status: Draft
Distribution: Horizon Pathway
~ Author: N O'Sullivan Pathway
K Hall Horizon .
Comments to: N O’Sullivan
Comments by: 12/10/98
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© 1998 ICL Pathway Ltd
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ICL Pathway _‘ Release 2 End to End 1 Closure Report pee Ref: RaBUR2
‘ersion: 5
POCL Date: 12/10/98
.
0 Document control
0.1 Document history
Version I Date Reason
0.1 05/10/98 I First Draft
0.2 Approval authorities
Name Position Signature Date
S.Rilot Horizon POCL Test Manager
P.Jeram Pathway Release Manager
0.3 Associated documents
Reference Vers I Date Title Source
None
0.4 Abbreviations .
APS Automated Payment Service
BPS Benefit Payment Service
CAPS Customer Accounting and Payments Strategy
CMS Card Management System.
DLR De La Rue
ECCO Electronic Cash Registers at Counters (current post office system being
replaced by Horizon)
E2E1 End to End 1
E2E2 End to End 2
EPOSS Electronic Point Of Sale Service
ESNS Electronic Stop Notice System
HAPS I Host Automated Payments System
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‘
ICL Pathway Release 2 End to End 1 Closure Report
POCL
0.1
12/10/98
OBCS Order Book Control System
MiMAN Migration of a manual post office
MiECCO I Migration of a post office from the existing post office ECCO system
NFS Network File System
PAS Payment Authorisation System
PC Personal computer
PUN Pick Up Notice
RDMC Reference Data Management Centre
R2 Release2 (Horizon system)
SLA Service Level Agreement
TIP Transaction Information Processing
0.5 Changes in this version
None. This is the first issue.
0.6 Table of content
1 INTRODUCTION.
2 SCOPE AND OBJECTIVES
3. SYSTEM UNDER TEST.
4 TEST CONDUCT...
4.1 TEST PHASES..
4.2 TEST SCHEDULE...
4.3. TESTS PERFORMED..
4.4 TESTING INCIDENTS.
5 CONCLUSION.
5.1 SUMMARY...
APPENDIX A - E2E1 PINICL STATU:
APPENDIX B - SUMMARY OF CAPS INCIDENTS...
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ICL Pathway Release 2EndtoEnd1Closure Report DocRef: E2EI/R2
Version: 0.1
POCL Date: 12/10/98
1. Introduction
This is a summary report produced jointly by Pathway and Horizon to comment on the
conduct of the End to End 1 phase of Horizon Release 2 testing. It focuses on the testing
environment, the testing activities performed, the results of these and the conclusions drawn.
2 Scope and Objectives
E2E1 is the first of three planned End to End phases. The major objectives for E2E] are to:
@ Create a migrated start point for this and subsequent cycles of E2E
™ Prove the E2E scripts and test data
@ Prove the End to End environment will support the E2E scripts
@ Prove the communication links between all participants
The format of the testing was for the Horizon test team to be based in Feltham and run a
series of scripts and test cases jointly devised by themselves, the Benefit Agency and TIP.
3 System under test
3.1 Environment
The test environment within the Pathway domain comprised of a data centre, initially at
release 1c then migrated to release 2, with links to all external systems. -
The test environment within the Horizon domain comprised eight post offices; three of these
offices were migrated from release 1c to R2; four new offices were introduced into the R2
system, two from ECCO and two that were previously manual. One office was configured as
non-automated to enable encashments via the Helpdesk. The counters were Pentium P166
with 32 MB memory. :
Gateway PCs, for the transmission of data to remote sites, were located at Farnborough,
Huthwaite and De La Rue, Tewkesbury.
3.2 Software
The following applications formed part of the testing baseline:
@ BPS
m@ EPOSS
m@ APS
™@ OBCS
@ RDMC
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by
m@ TPS
The software release was 8F increment 4.1, with some additional changes made. to this
baseline during the test cycle. These changes were notified to the relevant testing partners.
4 Test Conduct
4.1 Test Phases
The testing was performed by Horizon test staff and Post Office counter staff over the period
10th August to 30 September inclusive, the stages being:
™@ 10/08 to 19/08 - phase 1 of migration, moving three outlet operations from
release 1c to R2, with the data centre at release Ic
20/08 to 25/08 - data centre migration to R2
M@ 26/08 to 22/09 - full R2 operation and the introduction of 4 new R2 outlets
(2 MiEcco Migrations, 2 MiMan Migrations)
The end date relates to the completion of the Horizon/Pathway processing, external parties
continued their processing and reconciliation work after this date. PACS did not finish
processing until 7” October due to problems in the CAPS domain.
4.2 Test Schedule
As planned the test run days were run day for day with real days with the following
exceptions:
™@ 5 day delay on Day 3 due solely to changes required to reference data
provided by POCL to enable the distribution of non-core products to the
counters
™ 4 day delay for Pathway to complete the Data Centre Migration for Day 6.
This was due to E2E only having one sequent box. In the live environment
the Data Centre Migration would be done from one box to another which
would speed up the process
™@ 2 day delay on Day 9 at the request of CAPS for processing Temporary
Tokens
M@ 2 logical days done on 1 day for Day 21 and Day 22. This was possible as
there was no on-line processing at the counter or with CAPS on Day 21.
This was required to ensure the forthcoming power down at CAPS would
have no effect on the overall schedule
@ 1 day delay on the 12 September during CAPS power down. This day
was used to catch up with the result checking for the extra day’s processing
above. Input files had been sent through early so Day 24 could be
completed during the CAPS power down
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%
@ Advanced 2 days where 4 logical days run on 2 days for Day 26 to Day 29.
This was possible as there was no on-line processing at the counter or with
CAPS for 3 of the logical days
m2 days delay on Day 32 was agreed to by all parties at a meeting on 16/9/98
because; .
a) CAPS expressed the concem that they would not be able to keep up
day for day running during the contingency recovery processing, due to
a lower level of weekend support in their domain, & said a 2 day break
over the weekend would be very helpful to them
b) Discussion at the same meeting about the start point for E2E2 made
it apparent that the originally planned E2E1 end date of 20/9/98 was no
longer critical.
4.3 Tests Performed
The following are the test statistics:
™ number of planned scripts 3910
® number of scripts run 2720 (69.6% of scripts planned)
™ number of scripts passed 2025 (74.4% of scripts run)
Scripts were not run due to;
Known problems as identified in the NR2 MORI Release Notice, v. 1.0, eg.
Stock Unit transfer functionality,
Some EPOSS and APS scripts were re-planned to reduce running time,
Some BPS payments were not available for encashment at the counters when
required for a variety of reasons, eg. Day 8 Cardholder file arrived from CAPS
in le format, Days 10 & 11 CAPS Payment files arrived too late to process &
a mismatch between the script & CAPS data where the next payment due date
contained zeros.
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POCL Date: 12/10/98
.
4.4 Testing Incidents
POCL TIP CAPS HAPS OBCS Ref PACS Total
Data
Total incidents raised 110 Il 22 2 5 0 4 254
Incidents closed 6 95 15 2 3 0 2 193
Duplicate Incidents ll Mol 0 1 0 0 24
No fault 31 T4** 7 2 1 0 2 117
Fix in E2E 2 baseline
Pathway E2E I pinicls 6 6 0 0 0 0 0 12
Existing Pathway pinicls 23 3 0 0 1 0 0 27
CAPS STIRS 0 0 7 0 0 0 0 7
Ref Data pinicls 5 1 0 0 0 0 0 6
Incidents open 34 16067 0 2 0 2 61
Awaiting reoccurrence in E2E2* 9 0 3 0 1 0 0 13
Fix aimed at E2E 2
Pathway E2E 1 pinicls 6 8 3 0 1 0 2 20
Existing Pathway pinicls 9 2 0 0 0 0 0 11
CAPS STIRS 0 0 1 0 0 0 0 1
Ref Data pinicls 3 0 0 0 0 0 0 3
Fix aimed at future baseline 7 6 0 0 0 0 0 13
* Evidence supplied with these incidents is insufficient to enable further
investigation and the faults cannot easily be recreated. These incidents will be closed
if they do not re-occur in E2E2.
** The high number of ‘No fault’ TIP incidents is due to script discrepancies. The
intention is to ensure this figure is lower for subsequent E2E phases by ensuring that
TIP are given accurate information about what actually occurred at the counters to
check their files against.
5 Conclusion
5.1 Summary
E2E] successfully proved the test phase objectives to prove the E2E scripts and test data and
that the End to End environment will support the E2E scripts. This statement is made in the
knowledge that the 30.4% of scripts not run in E2E] are just ‘more of the same’ as far as the
functionality to be exercised goes. A migrated start point for this and subsequent cycles of
E2E has been created. However, it has subsequently been decided not to use this migrated
start point for E2E2. The 1c to R2 Counter & Data Centre Migrations have been descoped
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x
from subsequent phases of E2E. The communication links between all participants have been
proved to be sufficient for the purposes of E2E.
Some issues were identified, none of which are considered to be major, and these can be
addressed in the later phases of End to End.
5.2 Achievements
The following have been successfully demonstrated:
@ Script run without any restarts
™ Proved day to day running can be maintained
@ Communications between Horizon, Pathway, and the external
parties have been exercised and improvements identified
™ Migration of outlets / BES counters from Release Ic to R2
performed on schedule
Data centre migration from Release Ic to R2
MiMan migrations performed
MiEcco migrations performed
Temporary Tokens, Urgent Payments and Urgent Stops processed
PAS/CMS Help Desk operation
Operation of the six main application areas (PASCMS, TPS, OBCS,
APS, RDMC and EPOSS)
Distribution of reference data via RDMC including non-core
products and revaluations
ISDN and Lan failures and Office Closures
Year End Rollover and long Cash Accounts
@ All CAPS encashment files were delivered within the SLA (6pm the
following evening)
5.3 Issues
The following issues were identified, some of which have already been addressed:
™ On-line scripts took longer than estimated to run. This was a
particular problem when other problems in the overnight
processing caused delays to the start of the next on-line day
™@ Problems were experienced printing reports which had a significant
impact on the time required to run the on-line day
® Due to (i) unplanned urgent card re-orders included in the CAPS
files and (ii) PUNs not being received from DLR in sufficient time
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Version: 0.1
POCL Date: 12/10/98
a lot of cards and PUNs had to be entered manually which
impacted the time required to run the on-line day
™ The cash accounts did not balance. This, in turn, meant that TIP
were unable to do most of the reconciliation they were hoping to
achieve
™ Problems arose getting the on-line interface with CAPS working.
These were due to;
Pathway CAS environment not cleared down correctly prior to
the start of testing, 7
CAPS starting on-line activity before contacting Pathway to
check the system & link were up. CAPS on-line is not yet fully
automated, servers and services have to be started each day
prior to testing
CAPS data input incorrect, eg. wrong Benefit Agency used,
Insufficient experienced support from EDS to solve
environmental problems
™ CAPS appeared to experience problems processing the returned
Encashment files within the planned daily test schedule, inspite of
always receiving them within the agreed SLA. As jointly agreed,
Pathway sent a few files over 11 hours ahead of the SLA but this
did not appear to help
™ Change of nominated post office, Expiry & Stop Confirmation files
were all produced but not sent over to CAPS due to the NFS link
failing. This link has been removed completely for subsequent E2E
phases, which brings the environment more in line with that of live.
@ Pathway did not receive details of all the STIRS raised by CAPS &
directed at Pathway.
™@ The Reconciliation process was not fully completed as CAPS did
not produce the Current Liability report daily
@ It was planned that CAPS would provide on-site support for the
duration of post-migration E2E1. This did not happen.
™ Uncarded Casual Agent encashments were not successfully
processed in E2E1 due to deficiencies within the Pathway domain.
It is planned to rectify these problems for E2E2 although CAPS
only plan to use Child Benefit in the live release.
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ICL Pathway _ Release 2 End to End 1 Closure Report Doe Ref: FaBuR2
erston: .
Date: 12/10/98
Appendix A - E2E1 PinICL Status as at 9.00am on 12/10/98
Fi
1 15140 E2E : Receipt for reversal locks printer 27/08/98 28/09/98 Fix
2 15244 E2E Wording on line 1055 of Cash Account. 01/09/98 14/09/98 Fix
3 15247 E2E - format of transaction id on receipt/reversal 01/09/98 15/09/98 Fix
4 15301 E2E non-acc data b/f on cash account 02/09/98 14/09/98 Fix
5 15434 E2E reversing P&A trans increases values 07/09/98 15/09/98 Fix
6 15436 E2E V10 and V11 values on cash account 07/09/98 16/09/98 Fix
1 15321 E2E multiple cash accounts on same day 03/09/98 17/09/98 Fix
2 15217 E2E one file W_083067 received by TIP contains CLS 01/09/98 15/09/98 Fix
3 15270 E2E no. of org units in BAT recon. 02/09/98 14/09/98 Fix
4 15469 E2E MiMan transactions not harvested for TIP 08/09/98 22/09/98 Fix.
5 15914 SUPC701 Failure during End to End 16/09/98 21/09/98 Fix
6 TIP Closed 16342 E2E PMSR reports not catching up after failures 25/09/98 07/10/98 Closed on the basis of cp1505
being approved.
Fix in E2E Baseline - Existing Pathway PinICLs
1 POCL Closed 13915 No Duplicate APS receipts produced 03/08/98 06/09/98 Fix
2 POCL Closed 14899 MOR1; Incorrect icon - Special stamp 63p 24/08/98 15/09/98 Comments made stating the the
problem identified will be picked
up in a later review of all icons.
“3. POCL Closed 14125 Unable to sell EPOSS items. 07/08/98 08/09/98 Fix
4° POCL Closed 14141 MOR1. MiMan is rounding suspense account items 08/08/98 15/09/98 Fix
“5, POCL Closed 14194 BITO3 - OBCS encashments 10/08/98 08/09/98 Fix
‘6 ‘POCL Closed 14220 PCDF Tokens not invoking Apps 11/08/98 29/09/98 Fix
“7 POCL Closed 14231 MOR1 RN2- BT Bill payment not accepting a/c no. 11/08/98 29/09/98 Fix
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‘ersion: .
Date: 12/10/98
8 POCL Closed 14304 MOR1 TV licence not accessible from correct menu 12/08/98 08/09/98 Fix
9 POCL Closed 14415 MOR1. Giro/Postcheque encash - no acct. no. prompt 14/08/98 15/09/98 Fix
10 POCL Closed 14513 MOR1. CA report/various lines not populated 17/08/98 21/09/98 Fix
11. POCL Closed 14603 MOR1. Incorrect help text for BES token dly summry 18/08/98 15/09/98 Fix
12 POCL Closed 14754 MOR1.Shared stock unit (1st/2nd stamps) max#9,999 20/08/98 16/09/98 Fix .
13. POCL Closed 15259 EPOSS - CA report game licences missing 02/09/98 08/09/98 Fix
14 POCL Closed 15582 RDMC - rddspp fails on epossproducts. 10/09/98 17/09/98 Fix
15 POCL Closed 10948 EPOSS - Nat Lottery Cheque Prize balancing entry 14/05/98 11/09/98 Fix
16 POCL Closed 12547 TPS - BES counter encashments not harvested 25/06/98 10/09/98 Fix
17 POCL Closed 12644 EPOSS - Littlewoods Prize transaction 29/06/98 26/09/98 Fix
18 POCL Closed 13836 APS; APS reports no longer work 30/07/98 11/09/98 Fix
19 POCL Closed 13848 EPOSS : Sun Alliance volume only products 31/07/98 30/09/98 Fix
20 POCL Closed 13914 EPOSSMP : no picklists work at SB8F Inc4.1 03/08/98 06/09/98 Fix
21° POCL Closed 13983 EPOSS : CA report/Balance Brought Forward 04/08/98 10/09/98 Fix
22 POCL Closed 14843 MOR1: Transferes and REMs. When REMing out or 21/08/98 07/09/98 No Fault
tran
23 POCL Closed 14751 MO, NR2, MOR1. clerk unable to change theirown pa 20/08/98 01/09/98 No Fault
1 TIP Closed 14768 BITO4 - PMSC302 fails 20/08/98 21/08/98 No Fault
2 =‘TIP Closed 14823 E2E: Dates on PMSR101 reports do not run consecuti 21/08/98 26/08/98 No Fault
3 ~TIP Closed 15114 MOR1: file W_330001. BARSF for the 26/11/97 create 27/08/98 07/10/98 Fix
1. OBCS Closed 15310 MO, MOR1, NR2. The files recieved by OBCS contain 03/09/98 09/09/98 Fix
Fix in E2E Baseline - Ref Data PinICLs
1 POCL Closed 15349 Product 283; medium namie 03/09/98 25/09/98 Fix - POCL reference data.
2 POCL Closed 15237 E2E stamp value mandatory on PO encash incorrect 01/09/98 25/09/98 Fixed (By a POCL .RD data
drop)
3 POCL Closed 15355 Medium name for product 266 04/09/98 25/09/98 Fix (Ref Data)
4 POCL Closed 14357 MOR1; Incorrect minimum purchase of NSC 13/08/98 02/09/98 Fix-POCL reference data.
5 POCL Closed 14547 MOR1. NS Crossed Warr shouldnt prompt for Acct No: 17/08/98 02/10/98 Fix ~- POCL reference data.
1 TIP Closed 13347 TPS - HK transaction mode invalid for NAD & PT 20/07/98 05/10/98 Fix
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ICL Pathway Release 2End to End 1Closure Report Doc Ref: E2EI/R2
Version: 0.1
Date: 12/10/98
Fix aimed at E2E2 - Pathway E2E1 PinICLs
1 POCL Pending 15131 E2E: User invoked PUN impound by selecting other 27/08/98 Built for test in MOR3 Baseline
option stops the benefit card
2 POCL Pending 15274 E2E milk tokens & CARRS parcels missing from c/a 02/09/98 Built for test in MOR3 Baseline
3 POCL Pending 16206 E2E cant amend stock decl. figures entered. 23/09/98 Built for test in MOR3 Baseline
4 POCL Final 15896 E2E sign on voucher clearing losses from susp. 16/09/98 In test in MOR3 Baseline
Response
5 POCL Pending 15425 E2E BES transaction printed in wrong format 07/09/98 In test in MOR3 Baseline
6 POCL Pending 16281 E2E system locking out users after timeout 24/09/98 In test in MOR3 Baseline
1 TIP Final 15187 EOD marker written incorrectly as po comes online 28/08/98 In test in MOR3 Baseline
Response
2 =TIP Final 15669 E2E EOD marker written past 12pm 11/09/98 In test in MOR3 Baseline
Response
3 TIP Pending 15747 E2E reversal of Loss from suspense transaction 14/09/98 Built for test in MOR3 Baseline
4 TIP Pending 15805 E2E reversing BES transactions. 15/09/98 In test in MOR3 Baseline
5 TIP Pending 15890 E2E rem in stamp special 63p not on trans lo 16/09/98 In test in MOR3 Baseline
6 TIP Pending 1590¢ E2E OBCS transaction fails to harvest 16/09/98 Planned For MOR3
7 ~~ #=‘TIP Pending 16468 E2E products 145,222 in decl discrepancies 29/09/98 Planned for MOR3.
8 TIP Final 14924 E2E - EOD markers produced for non-automated POs 24/08/98 In test in MOR3 Baseline
Response
1 CAPS Pending 16626 E2E - Milk Token not avail to Standing Agent 02/10/98 Built for test in MOR3 Baseline
2 CAPS Final 15211 E2E Casual Agent Flag Cardholder & Ben same nino 31/08/98 In test in MOR3 Baseline
Response
3 CAPS Final 16431 Payment fails when Enc by Ben flag is set to 'N' 28/09/98 Built for test in MOR3 Baseline
Response
1 PACS Pending 16675 E2E - Incorrect reporting on PMSR105 05/10/98 In test in MOR3 Baseline
2 PACS Pending 14680 MOR1-CBOS reports produced in show discrepancy 20/08/98 In test in MOR3 Baseline
1 OBCS Pending 15198 E2E - OBCS encashments not harvested for two days. 28/08/98 : In test in MOR3 Baseline
Fix aimed at E2E2 - Existing Pathway PinICLs .
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Date: 12/10/98
1 POCL Pending 12627 EPOSS - Receipts detail missing 29/06/98 Built for test in MOR3 Baseline
2 POCL Pending 10845 EPOSS - BES counter receipt incorrect. 12/05/98 In test in MOR3 Baseline
3 POCL Pending 13379 MiMAN EPOSS Suspense Account not appearing on 20/07/98 Planned For MOR3.
CIA
4 POCL Pending 15178 EPOSS : Remming TV Stamp £5 28/08/98 Planned For MOR3 ”
5 POCL - Pending 10552 EPOSS : CA report/parcel traffic problem 05/05/98 Planned for MOR3
6 POCL Final 8999 Missing Icons on BES reports screen. 24/03/98 Probably already in MOR3
Response Baseline
7 POCL Pending 13890 Unable to perform carded casual agent transaction. 01/08/98 Probably already in MOR3
Baseline
8 POCL Pending 14379 MOR1. ‘Method Of Object’ problem on A4 reports. 13/08/98 Planned for MOR3
9 POCL Pending 12796 Casual Agent Transaction impounds wrong card 02/07/98 Planned for MOR3 Baseline if
current test works
1 TIP Final 13777 TPS BES exceptions on BAT file 29/07/98 In test in MOR3 Baseline
Response
2 TIP Pending 15566 TPS-No CAC recs when C/A rept not prev'd/printed. 10/09/98 Planned for MOR3
Fix aimed at E2E2 - Ref Data PinICLs
1 POCL Pending 16170 RDMC - Updating the Client Name in Org units 22/09/98 Planned for MOR3 Baseline -
Possible Workaround
2 POCL Pending 13632 E2E reference data post codes 27/07/98 In test in MOR3 Baseline
3 POCL Pending 15462 E2E - Reference data for third change drop 08/09/98 Problem with POCL reference
data system, workaround to be
provided for MOR3
Fixed aimed at future baseline
1 POCL Pending 14077 Barcoded Transcash doesn't require account number 06/08/98 Not planned for MOR3
2 POCL Pending 6371 Scanning of mag cards/barcodes from desktop menu 16/09/98 Not planned for MOR3
3 POCL Pending 11890 EPOSS - Counter Daily Giro Dep & Wdl summaries 10/06/98 Not planned for MOR3
4 POCL Pending 12072 EPOSS - Office Weekly Green Giros report empty 15/06/98 Not planned for MOR3
5 POCL Pending 13913 EPOSS-Stamp Rolls . 03/08/98 Not planned for MOR3
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ersion: 0.
Date: - 12/10/98
6 POCL Pending 14473 MOR1. 'New/Existing Customer’ prompt problems 17/08/98 Not planned for MOR3
7 POCL Pending 15375 E2E wrong reports from BES reports icons 04/09/98 Not planned for MOR3
1 TIP Pending 16812 E2E - migration transaction not in trans. log 08/10/98 Not planned for MOR3
2 TIP Pending 14325 'Settlement' screen not displayed after encashment 12/08/98 Not planned for MOR3
3 ~=«OTIP Pending 14575 CA report / Void.Benefit Encashments 18/08/98 Not planned for MOR3
4 TIP Pending 11618 EPOSS - Transaction Logs not working / making sense 02/06/98 Not planned for MOR3
5 TIP Pending 16721 E2E - PMSR101 reports payments under each agency. 06/10/98 In test in MOR3 Baseline
6 TIP Pending 11122 PM has run a weekly report and one encashment is 20/05/98 In test in MOR3 Baseline
missing
Duplicates
1. POCL Closed 15276 E2E Parcel traffic values 02/09/98 08/09/98 Duplicate of PC0010552
2 POCL Closed 15374 E2E migrated cash shortages/surpluses not on c/a 04/09/98 11/09/98 Duplicate of PC0013379
3 POCL Closed 15367 E2E customer sessions locked by APS or BES trans. 04/09/98 14/09/98 Duplicate of PC0014125
4 POCL Closed 14301 MOR1 NR2. Giro withdrawl only allows 4 digit a/c 12/08/98 24/08/98 Duplicate of PC0014231
5 POCL Closed 15245 E2E carrs parcel trans. not on SU balance report 01/09/98 11/09/98 Duplicate of PC0015274
6 POCL Closed 15343 E2E spelling mistake on receipt for UKPA forms 03/09/98 04/09/98 Duplicate of PC0015349
7 POCL Closed 1555C E2E - Stamp Roll Icon requires unnecessary a/c no. 09/09/98 25/09/98 Duplicate PC0013913
8 POCL Closed 14979 MOR1 NR2, Swiped card from serve customer screen 25/08/98 01/09/98 Duplicate of PC0014220
No Fault
1 POCL Closed 15300 E2E new customer session started, old one settled 02/09/98 07/09/98 No Fault
CAPS STIR
1 CAPS Closed 16346 E2E - Pathway Rejects status 39 with a status 59 25/09/98 05/10/98 No Pathway Fault
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Version: 0.1
Date: 12/10/98
®
Appendix B - SUMMARY OF CAPS INCIDENTS
a Status*:
4 F98080881 Closed *
2 F98080883 Closed *
3 F98080874 Closed *
4 F98080875 Closed *
5 F98080884 Closed *
6 F98080886 Closed *
7 F98090041 Closed *
8 F98090117 Open PinICL 16431
9 F98080887 Open PinICL 15211
10 F98080888 Open CAPS
1 F98090018 Open For E2E_2 Re-Test
12 F98090076 Open PinICL 16626
413 _- IF98090110 Closed No Fault *
14 F98090214 Closed No Fault
15 _IF98090213 Closed No Fault
16 F98090212 Open For E2E_2 Re-Test
17__IF98090211 Closed Duplicate of F98090117
18 F98090216 Closed No Fault
19 F98090215 Open For E2E_2 Re-Test
20 CAPS Incident Closed No Fault **
21 CAPS Incident Closed No Fault **
22 CAPS Incident Closed No Fault **
* STIR not received by Horizon/Pathway
** No STIR Raised
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