POL00028484
POL00028484
Risk Potential Impact for Automation I Action in Place Owner Likelihood I Impact Score I Action planning
Transformation Programme FEP
Operational I End-to-end integrity and service failure “Review of systems sizing and P 3 3 73 27
performance not properly ‘additional costs interface timings being undertaken - I Charlton
understood in terms of edelays ‘review of end to end technical R M
a) business processes ‘ I I designs being undertaken Holleran
b) technical Technical Integrity Manager now
in place
integration testing phase planned
BIM Business Design Assurance
approach being deployed for Congo
4 and Nile 2 to identify end to end
tests for MOR
Operational I Service Management ‘sPoor service to customers! clients ‘eReview of Service management by I Mena 3 3 73 30 ‘*Service Management
Lack of comprehensive service ‘lability to provide continuous PA Rego within Horizon case
management function within service Service Management function in M
POCL to manage the new ‘Delays in reacting to service failures I the PDA
automation service providers. ra 4
Operational Increased front end errors arising ‘Increased costs of error resolution ‘New proposed front end R 4 3 2 28 ‘Further work being done
from rolling out of current front (additional staff) Holleran on new end to end process.
end system (ECCO#) ‘Increased amounts being written off. M More work on sizing the
impacts of rolling out
current front end.
‘Operational I Non conformance to business ‘eLost transactions Being discussed with Strategy D Smith 4 2 43 32
procedures in an automated Inability to operate effectively Director
environment , Loss of contro} H
Financial loss
sIncreased errors
Operational’ I Repeated delays of automation ‘loss of credibility and motivation ‘edevelopment of programme plan I TMT. 4 z [1 16
Programme projects (other than HORIZON) undermining behaviour
other activities take priority L
Programme Business ownership required to ‘systems will not deliver business *APG, and related process mapping I R 4 2 2 20
support requirements definition, needs activity Holleran
testing, acceptance and procedure I ‘integrity of business operations in edevelopment and monitoring of L
change not properly defined, automated environment cannot be Orange Plan
resourced and managed within ensured ‘edevelopment and monitoring of
programme straining and procedures will not be Release Authorisation criteria
identified leading to service failure ‘National Implementation Manager
proposals
Riskreg.doc