POL00028600
POL00028600
OPERATIONAL SERVICE MANAGEMENT
BA/POCL Programme
CONGO 4
(ICL Pathway Release 1c)
Interim Business Continuity Status Report
Number 2
Period - 13th to 19th November 1997
Distribution: Peter Crahan Kevin Lenihan
Bruce McNiven Vince Gaskill
Paul Rich Peter Hull
John Holroyd © Jeremy Folkes
Phil Shingler PMT Board
Andy Radka
PDA Operational Service Management Team
3rd Floor
Termi
Tel
BA/POCL PDA, Page 1 Of 4
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POL00028600
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OPERATIONAL SERVICE MANAGEMENT
1. Introduction
This report.is produced by the PDA Operational Service Management team,
and provides a high level “in-flight” assessment of any threats to overall’, . *
Business Continuity in the Congo 4 live service environment. The primary *
purpose is to identify any issues (actual or potential) that might give rise to
considering a suspension of the Congo 4 roll-out or regression from ICL
Pathway services. This is an interim report which will continue on a weekly
basis pending a Full Business Continuity Report on 10/12/97.
For ease of reference, the report utilises a traffic light system with the
following keys -
Immediate Threat to Business Continuity
Potential Threat to Business Continuity
i}
The weekly service management report is not being produced this week.
No Threat to Business Continuity
NB Any comments about the content, format or value of either report
would be welcomed by the PDA Operational Service Managenient
team at Terminal House.
2. End to End Business Continuity
There are no matters that need escalating for consideration of suspending the
Congo 4 roll-out and/or regressing from ICL Pathway services.
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OPERATIONAL SERVICE MANAGEMENT ;
3. Core Elements of the Live service
BES I OBCS I PAS I CMS I ABED I Fraud I Accounting *
Security
3.1. OBCS
The incident of the failure in the ICL Pathway “Maestro” Scheduling
environment which occurred on Saturday 8 November appeared to be an
isolated incident, which was not repeated on the following Saturday. OSM will
continue to monitor.
3.2 ABED
This week there has not been a repetition of files being sent with the wrong
creation date.
At this stage, it is interesting to note that the number of late pollings are .
beginning to increase, this will be monitored at the ABED interface to analyse
the effect on their’ processes. :
An item of deep concern is that ICL Pathway have reported two incidences of
duplicate payments being made, however, this has not been evident from any
reports received, and ABED are awaiting further details.
There is cause for concern regarding the number and unusual types of
incidents occurring, given that ‘Congo 4’ is rolling out to a relatively small
number of outlets and with limited functionality.
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OPERATIONAL SERVICE MANAGEMENT
3.3 Fraud and Security
Prior to Release Authorisation, agreement had been reached with ICL Pathway
regarding the authentication of users to the Payment Card Helpline and *
- Helpline to users. This solution involved the regular issue of, ‘passwords and
was intended to be an interim measure pending a full technical solution in
Release 2,
Some progress has been made and a meeting has been scheduled on Friday 21
November 1997, which will seek to agree a final resolution.
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