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FEROROFE ae ce eee ee ee cer eee eee
Peak Incident Management System
Call Reference : Pc0059497° Call Logger Gerald Barnes -- Deleted Team
Release Targeted At -- MiClone Top Ref PWY WP. 10694 Ci4M1 PI TEST
Call Type Cloned call Priority : B-- Progress stopped :
Contact EDSC ~~ Call Status Closed -- Fixed at Future Release
Target Date 13/12/2000 Effort (Man Days) sO co :
‘Summary i ( Copy PC0058161 Receipts vs payments difference at : Sc
All References Type ee oe eWale i
a “Work Package 'PWY WP 10694 Cl4M1 PI TEST :
Copy From PC0058161 :
Other Cc
Progress Narrative
jDate:20-Nov-2000 13:19:00 User: Customer Call_
ALL PCO0S8161 opened
CALL PC0058161: Priority B:CallType L - Target 23/11/00 13:19:54
20/11/00 13:20 Receipts vs payments difference at 145004 for CAP 34. R =
239668.63, P = 236432.63, Diff = 3236.00. This is not a migration issue.
[his outlet has no other open calls on Powerhelp. Please investigate and
confirm if this is a CI3 or CI4 office. If this is a Cl4 office this may be
Ja new problem.
lr) call details
Date:20-Nov-2000 13:20:00 User: Customer Call_
IDiagnostician nam
ustomer opened date 20/11/2000 13:20:04
Date: 20-Nov-2000 14:02:00 User:Barbara Longley
flarget Release updated to CSR-CI3_2R I
Product General/Other/Misc Reconciliation added I
Date: 22-Nov-2000 17:03:00 User:Diane Rowe
Ihe Call record has been assigned to the Team Member: Diane Rowe
[Defect cause updated to 99:General - Unknown
ours spent since call received: 0 hours
Date:27-Nov-2000 14:38:00 User:Angela Shaw
an SSC please provide feedback to MSU on how this occurred? TI problem ete
Js the provide the reconciliation figures on this asap today as the 5 day SLA
is up on this call today.
any thanks
jDate:27-Nov-2000 15:01:00 User:Paul Steed
IF) Response
JPRESCAN: Diane is not in today and so we have no idea what progress has been
ade so it is a start from scratch.
[END OF REFERENCE 23288000]
Responded to call type L as Category 40 -Incident Under Investigation
the response was delivered to: PowerHelp
fthe Call record has been assigned to the Team Member: Lina Kiang
jours spent since call received: 0 hours
jDate:28-Nov-2000 09:57:00 User:Lina Kiang
ew evidence added - Complete message store for FAD 145004
Jr) Response :
fhe CheckBalance tool showed errors detected in CAP 34, SU:00H:
(1) PNo=1, Diff=-2882 (Txn total=-5315, Rollover total=-2433).
(2) PNo=56, Diff=-107 (Txn total=-719, Rollover total=-612).
(3) PNo=97, Diff=-125 (Txn total=-125, Rollover total=0).
(4) PNo=2399, Diff=-122 (Txn total=-298, Rollover tota
hich gives a Net Balance Error--3236 (as reported).
Routing to development for further investigation.
[END OF REFERENCE 23302820]
Responded to call type L as Category 40 -I
176).
ident Under Investigation
jDate:28-Nov-2000 09:58:00 User:Lina Kiang
jthe response was delivered to: PowerHelp
the Call record has been transferred to the Team: QFP
FI76.1/1
jours spent’ since call received? 2:0 hours
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jDate:28-Nov-2000 13:47:00 User:Les Ong
IF) Response :
fs this CI3 or C14? Please provide the appropriate audit log.
[END OF REFERENCE 23314005]
Responded to call type L as Category 96 -Insufficient evidence
Hours spent since call received: 0 hours
ithe Call record has been transferred to the Team: EDSC
the response has been routed to the gateway team for validation
Date: 28-Nov-2000 16:26:00 User:Barbara Longley
in the absence of Diane, this call needs assigning to another team member.
Date:28-Nov-2000 17:01:00 User:Barbara Longley
The Call record has been assigned to the Team Member: Lina Kiang
jours spent since call received: 0 hours
Date: 28-Nov-2000 17:42:00 User:Lina Kiang
ffarget Release updated to CSR-CI4R
lew evidence added - Event log for counter 2
jew evidence added - Audit log for counter 2 17/11/00
Ir) Response :
this is a CI4 site. Added audit and event logs. Routing back to development.
[END OF REFERENCE 23328150]
Responded to call type L as Category 40 -Incident Under Investigation
the response was delivered to: PowerHelp
the Call record has been transferred to the Team: QFP
jours spent since call received: 0.5 hours
Date: 28-Nov-2000 18:04:00 User:Les Ong
jThe Call record has been transferred to the Team: EPOSS-FP
Hours spent since call received: 0 hours
Date: 30-Nov-2000 11:31:00 User:Chris Hawkes
CALL PC0058161: Priority B:CallType N- Target 23/11/00 13:19:54
Date: 05-Dec-2000 09:53:00 User:Walter Wright
jThe Call record has been transferred to the Team: EPOSS-Dev
jours spent since call received: .1 hours
Date: 05-Dec-2000 09:54:00 User:Walter Wright
Ithe Call record has been assigned to the Team Member: Martin McConnell
jours spent since call received: .1 hours
Date: 05-Dec-2000 10:01:00 User:Walter Wright
jThe Call record has been transferred to the Team: EPOSS-FP
Hours spent since call received: .1 hours
Date:07-Dec-2000 12:13:00 User:Walter Wright
jthe Call record has been transferred to the Team: EPOSS-Dev
Date:07-Dee-2000 12:14:00 User:Walter Wright
fiours spent since call received: .1 hours
jthe Call record has been assigned to the Team Member: Gerald Barnes
jours spent since call received: .1 hours
Date: 08-Dec-2000 12:33:00 User:Gerald Barnes
lew evidence added - Messages produced when stock unit OOH was rolled a
IF) Response :
tn fact the note "28/11/2000 17:42:42 - By Lina Kiang" may be true now — but
Jat the time the bug occurred the system was running CI3_2R.
It cut off the supplied message store to a date and time of 17th November
2000 and rerolled stock unit OOH from CAP 34 BP 1 to CAP 34 BP 2. I attach
he messages produced as the file listen.dat. It will be noticed that this
ime the Opening figures produced differ from those produced in the live
this is another case of transactions being dropped. At CI3_2R this happens
ith no error logged. At CI4L1 and above it is often the case that an error
Will be reported to the user in such cases (PinICL PC0038631)
It will have another look at Ml rollover and see if any further improvements
jcan be made in error trapping to catch other Riposte Errors.
[END OF REFERENCE 23653194]
essage store by the numbers quoted in "28/11/2000 09:57:46 - By Lina Kiang".
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Responded to call type N as Category 40 “Incident Under Investigation
the response has been flagged to the gateway team for validation
CALL PC0059497: Priority B:Calltype C = Target 13/12/00 12:33:21
call PC0059497 cloned from original call PC0058161
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Date: 08-Dec-2000 12:34:00 User:Gerald Barnes
jthe call summary has been changed from:
copy PC0058161 Receipts vs payments difference at
the call summary is now:-
copy PC0058161 Receipts vs payments difference at
jthe Call record has been transferred to the Team: EFOSS-Dev
Defect cause updated to 14:Development - Code
Hours spent since call received: .1 hours
Date: 08-Dec-2000 12:43:00 User:Gerald Barnes
lhe Call record has been assigned to the Team Member: Gerald Barnes
jours spent since call received: .1 hours
jDate:11-Dec-2000 19:01:00 User:Gerald Barnes
IF) Response :
Ihe result code from many more Riposte calls excercised during stock unit
jrollover is now tested in EPOSSStockUnit.
ITE errors occur you will get at least on Red Error event in the event log
with source EPOSSStockUnit and more detailed information on each failure in
the audit log.
(END OF REFERENCE 23701291]
Responded to call type C as Category 46 -Product Error Fixed
jthe response was delivered on the system
fthe Call record has been transferred to the Team: EPOSS-Rel
jours spent since call received: 12.3 hours
jpate:12-Dec-2000 14:36:00 User:del(01/01 Denise Jackson)
11 Clone confirmed by QFP
target Release updated to MIClone
The call references have been updated. They are now:-
jt Copy From : PCO058161
ther :
Date:18-Dec-2000 12:42:00 User:Clifford Sawdy
Link testing WP10694
there appears to be no specific test that can be performed to prove a fix for
the orginal problem regarding missing transactions.
performed a full link test cycle:Migration; SU transactions, balancing and
fice rollovers;cash account and reconciliation to ensure no regression, All
results were as expected with no red events in Event Viewer in regard to the
issue described above.
Date: 05-Jan-2001 09:13:00 User:Clifford Sawdy
Further link testing cycle over 4 cash accounts would seem to confirm all is
fvell.
the Call record has been transferred to the Team: EPOSS-Post-Rel
fiours spent since call received: 2.0 hours
bate: 05-Jan-2001 16:02:00 User:Tim Canniffe
Fix released in WP10694 Clam.
The call references have been updated. They are now:-
copy From : PC0058161
ther + C
ff Work Package : PWY_WP_10694 CI4mi PI TEST
the Call record has been transferred to the Team: Dev-Int-Rel
jours spent since call received: 0 hours
Date: 05-Jan-2001 16:35:00 User:Miho Fujii
fast track available, please test.
[fhe Call record has been transferred to the Team: PI Test
jours spent since call received: 0 hours
Date:17-Jan-2001 17:40:00 User:De1 (08/01 Martyn Hurst)
je've run through complete Ml test cycles, and subsequent stock unit rollover
jand cash account testing as described above by Cliff, and have been unable to
Ieproduce this error. Suggest this is now closed.
the Call record has been transferred to the Team: EDSC
Hours spent since call received: 0 hours
jpate:18-Jan-2001 10:44:00 User:Neil Streeter
IF) Response =
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