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ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.1
Management Support Unit Date: 13.04.00
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MONTHLY INCIDENT REVIEW
INCIDENT REVIEW — MARCH 2000
This document contains a summary of the performance of the ICL Pathway Customer Service
Management Support Unit in respect of reconciliation incident handling and resolution for the period 1*
to 31 March 2000.
Completed
Accounting & Reconciliation Review Forum
CS/MSU Library
As above plus:
CS Intranet
Angela Shaw - ICL Pathway Management Support
Richard Brunskill - ICL Pathway Management Support Manager
Date:
© 2000 ICL Pathway Ltd
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CONTENTS
0.
DOCUMENT CONTROL
INTRODUCTION
MANAGEMENT SUMMARY
TRAFFIC REPORTS
3.1. Incident Summary by Class — March 2000
3.2 Incidents Received by Class — March 2000
3.3 Business Incidents — March 2000
3.4 Closure Status of Incidents —- March 2000
3.5 Non Polled Offices - March 2000
3.6 Receipts and Payments Incidents by CAP — March 2000
3.7 January & February 2000 / agreed MERs
3.8 March 2000 / ICL Pathway MERs for agreement
3.9 March 2000 / POCL MERs for agreement
LIABILITY REPORTS
4.1 Final Clearance by Category - March 2000
5. MARCH 2000 - KEY INCIDENTS REQUIRING DISCUSSION
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0. DOCUMENT CONTROL
0.4 DOCUMENT HISTORY
Version Date Reason
1.1 13.03.99 Issued
0.2 ASSOCIATED DOCUMENTS
Version Date Title
CS/PRO/111 TPS Reconciliation and Business Incident Management
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ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
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0.3 ABBREVIATIONS
MSU ICL Pathway Management Support Unit
PO Post Office
POCLTP Post Office Counters Ltd. Transaction Processing
POCL TIP Post Office Counters Ltd. Transaction Information Processing
RED Reconciliation Exception Database
TMS Transaction Management Service
HAPS Host Automated Payment System
BIMS Business Incident Management Service
0.4 CHANGES IN THIS VERSION
e The whole of this document has been revised as a result of the introduction of the Business Incident Management Service
(BIMS) in March 2000.
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ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
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0.5 GLOSSARY OF INCIDENT CODES AND CLASSES
CODE 0001
« Committed Cash Account does not agree with Electronic Cash Account
CODE 0002
e Signed re-printed paper CA does not agree with electronic CA
CODE 0003
¢ Transaction has null mode
CODE 0004
e Transaction posts to a null product
CODE 0005
e Transaction has no primary mapping
CODE 0006
¢ Transaction mode for new reversal — should be Serve Customer
CODE 0007
¢ Transaction start date is null
CODE 0008
¢ Transaction end date is null
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CODE 0009
e Transaction for an unknown mode as per mode parameters
CODE 0010
e Transaction product has no CA mapping object
CODE 0011
e CA node does not exist for CA mapping node specified
CODE 0012
e Double negative in quantity field
CODE 0013
e Double negative in sale value field
CODE 0014
e Migration of erroneous ECCO transfer transactions
CODE 0015
e Non polled office
CODE 0016
¢ Transaction reversed with incorrect details
CODE 0017
e Invalid reference data
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ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
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CODE 0018
e Customer / Client enquiry
CODE 0019
e Receipts and payments do not balance (migration)
CODE 0020
e Receipts and payments do not balance (post migration)
CODE 0021
e Transaction cannot be reversed following End of Day
CODE 0022
e Deleted Stock Unit (SU)
CODE 0023
¢ Stock Unit double roll over
CODE 0024
¢ New Stock Unit / Blank fields
CODE 0025
e Transaction timestamp missing
CODE 0026
e Replication recovery
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CODE 0027
e Fee migration correction error
CODE 0028
e Multiple simultaneous roll over
CODE 0029
e Settlement of reversal of the settlement of a stock adjustment
CODE 0030
e Incorrect recording of stock transfer transactions & consequences
CODE 0031
e APS reversal transaction with missing O mode
CODE 0032
e Missing primary mappings in reference data
CODE 0033
e Transfer out transaction with DDN session
CODE 0034
¢ Transfer out transaction with DDN session
CODE 0035
e Deletion of non core reference data
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CODE 0036
e Volume only transaction in deleted stock unit
CODE 0037
¢ Partial transfer
CODE 0038
e Field size problem
CODE 0039
e Field size problem
CODE 0040
e Migration of incorrect office B/F balance
CODE 0041
e Transaction input by user to wrong week
CODE 0042
e Product deleted with current transactions
CODE 0043
e Obcs swipe permitted in invalid mode
CODE 0044
e Transaction(s) polled by TIP but not by HAPS
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ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
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CODE 0045
¢ Transaction(s) polled by HAPS but not by TIP
CODE 0047
e Missing AP transaction(s)
CODE 0048
¢ AP invalid client / service
CODE 0049
¢ AP invalid MOP / value
CODE 0050
¢ AP invalid MOP / value
CODE 0051
¢ AP invalid date
CODE 0052
e HAPS rejects transactions
CODE 0053
e APACHI rejects transaction(s)
CODE 0054
e AP reversal following End of Day
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ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
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CODE 0055
e AP reversal following Invalid item transaction mode
CODE 0056
¢ Confirmed APS/TPS exception
CODE 0057
e APS 10 day report error
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ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
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1. INTRODUCTION
The ICL Pathway Customer Service / Management Support Unit Monthly Incident Review is issued to present in a central
document a complete analysis of the performance of the ICL Pathway Management Support Unit, with regard to reconciliation
and business incident handling and resolution.
1.1 INTERPRETATION
Interpretation of data beyond the report label classification can be further qualified by the author as required.
© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
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ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
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Management Support Unit Date: 13.04.00
2. MANAGEMENT SUMMARY
KEY POINTS — MARCH 2000
In March Pathway Management Support Unit received 434 incidents, as compared to 267 in February, thus showing an
increase of 38.48% .
The most numerous incidents were for the Non-polled incident class, accounting for 245 incidents received or 56.5%. This was
followed by "receipts and payments" (migration) comprising 140 of all incidents received, or 32.3%. Please refer to table and
reports 3.1 to 3.3 for further detail.
With the introduction of the new BIMS system from the 1/3/00, this has enabled the use of the new incident classes and
descriptions, hence the revision of this report to bring it line with the new service. Of the 434 received, 302 of these were
cleared, where analysis indicates that 97.9% of all incidents were successfully cleared achieving the Sday SLA. This has
improved since February by 3.8% with the introduction of the new system.
Report 3.4 shows the closure status of incidents, whereby in March 114 were Pathway fault and 165 No Fault in Pathway. Of
the 165 which were No Fault in Pathway, the majority of these incidents occurred due to "receipts and payments" (migration).
© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
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Report 3.1: Incident Summary by Class — March 2000
10 1/03/00 to 31/03/00
Incident class Received Cleared —_C/F
Committed Cash Account does not agree with Electronic Cash Account I1 1 0
Signed re-printed paper CA does not agree with electronic CA 6 6 0
Transaction for an unknown mode as per mode parameters B 2 T
Non polled office 245 161 84
Customer / Client enquiry 6 5 1
Receipts and Payments do not balance (migration) 140 107 33
Receipts and Payments do not balance (post migration) 27 16 u
Transaction (s) polled by TIP but not by HAPS 4 3 1
Duplicate AP transaction 2 i 1
Total 434 302 132
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Report 3.2: Incidents Received By Class — March 2000
500
450
400
350
300
20 + a
200
Number of incidents
150 +. —— —
100
50 : “
00/03 00/04
Mar Apr
00/05
May
00/06
00/07
Jun Jul
01/02
Feb
00/11
Nov
00/12 01/01
Dec Jan
00/08 00/09 00/10
A Si Oct
“(Month P °
1 0050 Duplicate AP
transaction
10040 Transaction(s)
polled by TIP but not
by HAPS
19 0020 Receipts and
Payments do not
balance (post
migration)
190019 Receipts and
Payments do not
balance (migration)
1 0018 Customer / Client
enquiry
[0016 Non polled office
10009 Transaction for
an unknown mode as
per mode parameters
19 0002 Signed re-
printed paper CA does
not agree with
electronic CA
0001 Committed Cash
Account does not
agree with Bectronic
Cash Account
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ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
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Table 3.2: Incidents Received By Class — March 2000
Class I Class Description 00/03 I 00/04 I 00/05 I 00/06 I 00/07 I 00/08 I 00/09 I 00/10 I 00/41 I 00/12 I 01/01 I 01/02
code Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb
0001 Committed Cash Account does 1 ie) i) 0 0 0 ie) ie) ie) 0 0 ie)
not agree with Electronic Cash
Account
0002 Signed re-printed paper CA does 6 0 0 0 0 0 0 0 0 0 0 0
not agree with electronic CA
0009 Transaction for an unknown 3 ie) i¢) 0 0 ie) ie) ie) ie) 0 0 ie)
mode as per mode parameters
0016 Non polled office 245 ie) ie} ie) ie) ie) 0 ie) ie) 0 i?) 0
0018 Customer / Client enquiry 6 i‘) oO ie} i?) i?) i‘) i'} i*} ie} oO i‘)
0019 Receipts and Payments do not 140 0 0 ie) 0 0 0 0 0 0 0 0
balance (migration)
0020 Receipts and Payments do not 27 0 0 ie} 0 0 0 0 0 0 0 0
balance (post migration)
0040 Transaction(s) polled by TIP but 4 0 i?) ie) 0 0 i?) i?) 0 ie} 0 i?)
not by HAPS.
0050 Duplicate AP transaction 2 i¢} i?) i?) i¢)} 0 0 i'} 0 ie} i?) i‘)
Total 434 0 (') ) 0 0 (') 0 0 0 0 t')
e The most frequently occurring incidents in March were “non polled offices” (56.5%) but as a proportion of all incidents
received, this has increased when compared to last month figure of 49.1%. Receipts and payments (migration) are the
second most frequently occurring incident class at 32.3%.
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ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service
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Date: 13.04.00
Report 3.3: Business Incidents - March 2000
== Bt
Wm Received
(=—Ceeared
er
Number of Incidents
—— Ratio
incidents /
outlets
99/04 99/05 99/06 99/07 99/08 99/09 99/10 99/11 99/12 00/01 00/02 00/03
Apr99 May — Jun Jul Aug Sep. Oct Nov Dec Jan Feb Mar
Month
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ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.1
Management Support Unit Date: 13.04.00
Table 3.3: Business Incidents — March 2000
99/04 Apr 99] 99/05 May I 99/06 Jun I 99/07 Jul} 99/08 AugI 99/09 Sep} 99/10 OctI 99/11 NovI 99/12 Dec] 00/01 Jan] 00/02 Feb} 00/03 Mar:
Bif 2 2 4 31 38 50] 70 186 92I 62 111 Q)
Received 32 22 1 54 117 144 386 304 59] 348} 267 434
Cleared 29 23 10} 47 105 124 270 398 89) 299 141 302
Cif 5 1 2 38 50 70) 186 92 62I 1114 237 132
Ratio
incidents /
outlets 0.2 0.07 0.04 0.17 0.36 0.2 0.24 0.16 0.03 0.17 0.09 0.41
e The ratio of incidents to outlets has increased slightly from 0.09 in February to 0.1 in March.
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Report 3.4: Closure Status of Incidents — March 2000
180
160
140 +
120
100
80
Number of incidents
60
40
20 ——
00/03 00/04 © 00/05
Mar = Apr May
00/06 00/07 00/08 00/09 00/10 00/11 00/12 00/01 + 00/02
Jun Jul = Aug) Sep Oct. = Nov. = «Dec = Jan Feb
Month
(0 Open
1 Faultin
Pathway
System
22 No faultin
Pathway
System
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ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
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Table 3.4: Closure Status of Incidents — March 2000
Closure Code Description I 00/03 MarI00/04 Apr I00/05 May I00/06 JunI00/07 Jul I00/08 Aug I00/09 Sep I00/10 Oct I00/11 Nov/00/12 Dec I00/01 JanI00/02 Feb
Open 23 0 0 0 0 0 0 0 0 0 0} )
Fault in Pathway System 114 ) ) ) 0 0} 0 ) 0 0} 0 0
No fault in Pathway
System 165 ie) 0 ie) i‘) i) 0 ie) ie) ie) 0} 0
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Report 3.5: Non Polled Offices - March 2000
— 0.0600
100
so ]
0.0500
0.0400
60
Number of Offices
40
20 ——
0
0.0300
0.0200
0.0100
0.0000
04/03/00
Table 3.5: Non Polled O'
11/03/00
Week Ending
es_- March 2000
18/03/00
04-Mar] —14-MarI —18-MarI _25-MarI
1 day 85I 84 132 410
2 days 32I 30) 38] 45
3+ days 37 46 45 54
Ratio of Non-Polled Outlets 0.0467] 0.0442) 0.0547] 0.0491
25/03/00
(at day
(ME 2 days
(33+ days
Ratio of
Non-Polled
Outlets
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Report 3.6: Receipts and Payments Incidents by CAP — March 2000
40
35
30
25
20
Number of Offices
Em Asana
1/3/00 (CAP 49) 8/3/00 (CAP 50) 15/3/00 (CAP 51) 22/3/00 (CAP 52) 29/3/00 (CAP 01)
CAP
DMigration
mPost
Migration
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Table 3.6: Receipts and Payments - March 2000
113/00) 8/3/00] 15/3/00] 22/3/00] ~—-2.9/3/00]
CAP (CAP 49)I (CAP 50)I (CAP 51)I (CAP 52)I (CAP 01)
Migration 3 36 21 20 33)
Post Migration 1 0 1 18) 7
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Ver:
Dat
Table 3.7: Agreed Charges for MERs - January and February 2000
BIMS [Date [Date TIP‘ JBIMS [Cash Account [Clause jamimary [Pathway Comments
yt le rec'd aised ICost (£) Compare cost
mnuary 2000
1035 753 137170027299 ‘Iso B.6.13.1 TIP logged incident. Reversing transaction Pathway agrees on charge.
not Harvested. Data Error.
1036 754 1271700 B3/1299 0 TIP logged incident. SU is rolled back to [Pathway agrees on zero charge
correct CAP afier TIP Harvest. CA is correct,
ut TIP derived Figure differs
1037 1752 a 6.13.1 [TIP logged incident. Postal order fee of £1.90 IPathway does not agree this charge. The error
linserted in message store to make counter Iwas caused during migration where £20.00 in
alance. Message then not Harvested so CA Ipostal orders were input but the associated fees
lind derived not = ere input for only £18.00. Pathway corrected
his error by inserting 2 x 95p PO fee.
[Pathway / POCL now agree on zero charge (M
Box
1038 755 12/1700 {5/1700 TIP logged incident. SU is rolled back to Pathway agrees on zero charge
correct CAP afier TIP Harvest. CA is correct,
ut TIP derived Figure differs
1039 760 1471700 _fia/7o0 {100 B.613.1 PW logged incident Reversal not Harvested, [Pathway dispute £150.00 charge. This error
ko CA does not = derived TIP figure. lrelates to a non-harvested transaction which was
iscovered before transmission to TIP. Charge
hould be £100.00
Pathway /POCL now agree on £100 charge.(M
Box)
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Ver:
Dat
i IMs Date DateTIP BIMS [cash Account [clause Summary [Pathway Comments
i! li Rec'd [Raised (Cost (£) {Compare cost
‘ebruary 2000
1042 1967 [s/2/00 [7/2/00 100 pr2 TIP logged incident. Rollover process drops [Pathway agree on charge.
rransaction so CA at counter is incorrect and
101 = 10 TIP derived.
froas i968 \s/2/00 [7/2700 150 [72 [TIP logged incident. SAP, and SAN entered _ [Pathway feel this is a NOT DATA ERROR, and
which created very large (not Harvestible) [dispute the charge. The error in the TIP derived
\djusting transactions. CA ok but not = to Tips figure was primarily caused by the actions of the
lerived figures IPM in creating high value adjustments whi
rere not equal and opposite.
Pathway /POCL now agree charge (R Brunskill)
1046 i909 [72/00 [7/2/00 100 P15272 JPW raised incident. Transaction and [As the original transaction and its associated
ssociated settlement not Harvested because [settlement were both not harvested Pathway feel
if Null mode hat the total charge may be £200.00!
[Pathway /POCL now agree charge (M Box)
1047 i948 [72700 [7/2700 100 [7.2 [PW raised incident. Roll over process drops [Pathway agrees on charge.
IER transactions from CA. Tip's derived
figures are correct, CA is incorrect.
1048 1979 2/00 [7/2/00 150 [7.2 TIP raised incident. Roll over process drops [Pathway dispute £150.00 charge. Precedent set
ER transactions from CA. Tip's derived ith TIP 1047. Incident classified as Inaccurate
Agures are correct, CA is incorrect. “ash Account (Data Error)- not corrected.
harge should be £100.00.
Pathway /POCL now agree charge (R Brunskill)
1049 r980 b72700 b72/00 [72 TIP raised incident. Pathway figures are [Pathway agree on zero charge.
-orrect. TIP misinterpreted the results
1051 boss h200 ‘fiszo0 ‘(iso [72 TIP raised incident. Roll over process drops y dispute £150.00 charge. Precedent set
ER transactions from CA. Tip's derived _ with ‘TIP 1047. Incident classified as Inaccurate
figures are correct, CA is incorrect. ‘ash Account (Data Error)- not corrected.
harge should be £100.00.
Pathway /POCL now agree charge (R Brunskill)
rip IMS [Date [DateTIP [BIMS \Cashi Account (Clause jammary [Pathway Comments
He li Rec'd [Raised ICost (£) {Compare cost
ebruary 2000
1052 pore p3200~yiszo0 ‘fo [7.2 [TIP raised incident. Migrarion problem in Pathway agrees on zero charge.
IECCO environment in which illogical
cansfers are migrated as is to Horizon.
1053 079 3/2/00 ‘fis/2/00 [7.2 TIP raised incident. Migration problem in [Pathway agrees on zero charge.
ECCO environment in which illogical
rransfers are migrated as is to Horizon,
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Dat
1054 rss6 572700 872/00 ‘100 PeS272 PW logged incident Reversal not Harvested, Pathway agrees on charge
lo CA does not = derived TIP figure.
1055 )002180018 1872700 fisiz00 {100 [72 Cash account records missing from TP_file for [Incident not initial received by MSU as a
ORG 8469 in CAP 46 as they were not written [Business incident procedures not followed
(0 Stock Holding Tables. therefore no entry of this incident on the SIL.
lHowever Pathway agree on charge and has
assified incident as Inaccurate Cash Account
Data Error) - Not Corrected
1056 pi7i ho2%00 9/2/00 [7.2 TIP logged incident. CA is correct though TIP [Pathway agrees on zero charge.
isinterpret the derived stream. PW data is
correct.
1057 1003070906 \x/3/00 872/00 TIP logged incident. CA is correct though TIP [Pathway agrees on zero charge.
isinterpret the derived stream. PW data is
orrect.
po77 18/2/00 7x 100 B.613.4 PW raised incident. Receipts and payments [Pathway agree on charge.
kio not match as Product was deleted (as
requested) during CAP, but this product was
not REMed out
ix poi2 1172/00 7A js00 613.1 PW raised incident. Different versions of SU [Pathway agrees on charge.
1e held at counter and agent which caused the
gent to drop transactions occurring in this SU.
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Table 3.8: ICL_Pathway Charges for MERS for Agreement- March 2000
Date Received Class Description Class Code} Chargeable Errors II FAD TXN Error Type I Exception Value
Signed re-printed paper CA does not agree
23-Mar-00} with electronic CA (0002 2}070114 I Transaction Error £40.00]
Receipts and Payments do not balance
31-Mar-00} (migration) 0019 2}153832ICash Account Error £750.06
Receipts and Payments do not balance (post
27-Mar-00] migration) 10020 2}002313 ICash Account Error £14,000.00I
Receipts and Payments do not balance (post
07-Apr-00} migration) 10020 2]186418 ICash Account Error £12.97
Signed re-printed paper CA does not agree
03-Mar-00] with electronic CA 10002 91349704 I Transaction Error £27.48
Total 17
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Table 3.9: POCL Charges for MERs for Agreement - March 2000
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No OF VALUE OF
TP REF BIMS REF CLASS I CHARGEABLE I CH ARGEABLE tee AL I cLausE COMMENTS H heey
ERRORS ERRORS.
signed re printed cash account does not agree
315 0003030324 0002 9 100.00 900.00 with electronic cash account YES
ECCO sottware problem at migration, No
320 0003030432 0019 1 100.00 100.00 error in message store at migration.
Post migration receipts and payments
332 0003030337 0020 1 100.00 100.00 misbalance
Tardware fault duplicated transactions (pe
349 0002250287 0018 51 150.00 7,650.00 21 of SIL)
signed re printed cash account does not agree
351 0003070927 0002 1 150.00 150.00 with electronic cash account
Transaction Tor an unknown mode as per
352 0003130820 0009 1 150.00 150.00 mode parameters
Ecco software problem at migration. No
388 0003100347 0019 1 100.00 100.00 error reported at migration
Inaccurate cash account - 79 incorrect entries
41s 0003201015 0020 1 100.00 100.00 on the original cash account
Information on BIMS not consistent with
details logged by HSH. Software problems
419 0003171301 0050 36 150.00 5,400.00 caused 36 duplicated transactions
signed re printed cash account does not agree
422 0003231284 0002 2 100.00 200.00 with electronic cash account YES
q5 0003240875 0002 7 to be discussed
445 0003240681 0020 1 100.00 100.00 Receipts and payments post migration
446 0003240550 0020 1 100.00 100.00 Receipts and payments post migration
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
POL00029222
POL00029222
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
No OF VALUE OF
TP REF BIMS REF CLASS I CHARGEABLE I CH ARGEABLE. ey CLAUSE COMMENTS aes,
ERRORS ERRORS.
4g 0003240572 0020 1 100.00 100.00 Receipts and payments post migration YES
AF 0003240669 0020 1 100.00 100.00 Receipts and payments post migration YES
Fad 0003240673 0020 1 100.00 100.00 Receipts and payments post migration
450 0003240676 0020 1 100.00 100.00 Receipts and payments post migration
451 0003240678 0020 1 100.00 100.00 Receipts and payments post migration
452 0003240544 0020 2 100.00 200.00 Receipts and payments post migration
453 0003240682 0020 1 100.00 100.00 Receipts and payments post migration
454 0003240683 0020 1 100.00 100.00 Receipts and payments post migration
45 0003240687 0020 1 100.00 100.00 Receipts and payments post migration
456 0003240691 0020 3 100.00 300.00 Receipts and payments post migration
457 0003240693 0020 2 100.00 200.00 Receipts and payments post migration
458 0003240695 0020 2 100.00 200.00 Receipts and payments post migration
459 0003240698 0020 1 100.00 100.00 Receipts and payments post migration
460 00003240700 0020 2 100.00 200.00 Receipts and payments post migration
461 0003240322 0002 I 150.00 150.00 Transaction dropped by Agent Server
462 0003270494 0020 2 100.00 200.00 Receipts and payments post migration. YES
Duphcate AP transactions caused by system
464 0003281187 0050 61 150.00 9,150.00 fault
Receipts and payments post migration,
465 0003271269 0020 1 100.00 100.00 Revised cash account received
468 0003310720 0020 1 100.00 100.00 Receipts and payments post migration.
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
30
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
POL00029222
POL00029222
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
£ 39,350.00
No OF VALUE OF
TP REF BIMS REF CLASS I CHARGEABLE I CH ARGEABLE. ey CLAUSE COMMENTS es ey
ERRORS ERRORS.
469 0003310708 0020 1 100.00 100.00 Receipts and payments post migration.
470 0003310693 0020 1 100.00 100.00 Receipts and payments post migration YES
471 0003310684 0020 3 100.00 300.00 Receipts and payments post migration YES
497 0003310677 0020 1 100.00 100.00 Receipts and payments post migration YES
498 0003310673 0020 2 100.00 200.00 Receipts and payments post migration YES
No OF VALUE OF
TIP REF aintey CLASS I CHARGEABLE I CH ARGEABLE. Ae CLAUSE COMMENTS Let
ERRORS ERRORS
TOTS DOUSZ2TTTT
1080 0003290920 0009 73 150.00 10,950.00 invalid item transaction modes
1073 0003170064 I no BIMS? 1 150.00 150.00 duplicate AP transactions FAD 131 136
1074 0003200032 I no BIMS? 1 150.00 150.00 duplicate event FAD 105 136
10 0003240061 no BIMS? 1 100.00 100.00 missing cash account record FAD 004 106
1079 0003290054 I no BIMS? 2 150.00 300.00 duplicate event FAD 366 201 & 004 424
TO8T 0003310040 I no BIMS? 1 150.00 150.00 duplicate event FAD 325 230
Total
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
31
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
POL00029222
POL00029222
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
Report 4.1: Final Clearance of Incidents by Class- March 2000
Date HSH Class Class Description FAD I Exception Value I Date Cleared By Agreed Closure Date
Received Reference Code Pw
1 I 16-Mar-00 0003160615 I 1 Committed Cash Account does not agree with I 84441 I £0.00 21-Mar-00
Electronic Cash Account 0
Date HSH Class Class Description FAD I Exception Value I Date Cleared By ‘Agreed Closure Date
Received Reference Code Pw
T I 03-Mar-00 0003030324 I 0002 Signed re-printed paper CA does not agree I 34970 I £27.48 (08-Mar-00
with electronic CA 4
2 I 08-Mar-00 (0003070906 I 0002 Signed re-printed paper CA does not agree I 19141 I £2,000.00 14-Mar-00
with electronic CA, 8
3 I 08-Mar-00 (0003070927 I 0002 Signed re-printed paper CA does not agree I 16242 I £1.00 14-Mar-00
with electronic CA 0
4 I 23-Mar-00 0003231284 I 0002 Signed re-printed paper CA does not agree I 07011 I £40.00 28-Mar-00
with electronic CA 4
3 I 24-Mar-00 (0003240875 I 0002 Signed re-printed paper CA does not agree £0.00 28-Mar-00
with electronic CA.
6 I 24-Mar-00 (0003240322 I 0002 Signed re-printed paper CA does not agree I 27241 I £600.00 28-Mar-00
with electronic CA 8
Date HSH Class Class Description FAD I Exception Value I Date Cleared By ‘Agreed Closure Date
Received Reference Code Pw
TI 14-Mar-00 0003130820 I 0009 Transaction for an unknown mode as per 36064 I £0.00 22-Mar-00
mode parameters 2
2 I 23-Mar-00 0003221285 I 0009 Transaction for an unknown mode as per 17420 I £0.00 28-Mar-00
mode parameters 1
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
32
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
POL00029222
POL00029222
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
Date HSH Class Class Description FAD Exception Value I Date Cleared By Agreed Closure Date
Received Reference Code PW
1 I 02-Mar-00 0003020244 0015 Non polled office 43124 I £0.00 (06-Mar-00
2 I 06-Mar-00 (0003060179 0015 Non polled office Tao £0.00 (06-Mar-00
3 I 01-Mar-00 (0003010164 0015 Non polled office OSS £0.00 07-Mar-00
4 I 02-Mar-00 0003020231 0015, Non polled office 1 £0.00 07-Mar-00
5 I 02-Mar-00 (0003020237 0015 Non polled office 1557 £0.00 (08-Mar-00
6 I 02-Mar-00 (0003020241 0015 Non polled office Sa £0.00 (08-Mar-00
7 I 02-Mar-00 (0003020246 0015 Non polled office POSE £0.00 (08-Mar-00
8 I 01-Mar-00 (0003010183 0015 Non polled office SEBS £0.00 (09-Mar-00
9 I 02-Mar-00 (0003020243, 0015 Non polled office XH £0.00 (09-Mar-00
10 I 03-Mar-00 0003030206 0015, Non polled office oT 132 I £0.00 09-Mar-00
11 I 03-Mar-00 (0003030213 0015 Non polled office SOE £0.00 (09-Mar-00
12 I 03-Mar-00 (0003030218 0015 Non polled office SE £0.00 (09-Mar-00
13 I 03-Mar-00 (0003030221 0015 Non polled office SH £0.00 (09-Mar-00
14 I 03-Mar-00 (0003030229 0015 Non polled office OSE £0.00 (09-Mar-00
15 I 03-Mar-00 0003030233 0015, Non polled office 3a £0.00 09-Mar-00
16 I 03-Mar-00 (0003030238 0015 Non polled office TERE £0.00 (09-Mar-00
17 I 03-Mar-00 0003030259 0015, Non polled office PRE £0.00 09-Mar-00
18 I 06-Mar-00 (0003060174 0015 Non polled office 150 £0.00 13-Mar-00
19 I 06-Mar-00 (0003060183 0015 Non polled office TTT £0.00 13-Mar-00
20 I 06-Mar-00 0003060185 0015, Non polled office Te £0.00 13-Mar-00
21 I 06-Mar-00 (0003060188 0015 Non polled office tear £0.00 13-Mar-00
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
33
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
POL00029222
POL00029222
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
22 I 06-Mar-00 00030680198 I 0015 Non polled office ian £0.00 13-Mar-00
23 I 06-Mar-00 0003060203 I 0015 Non polled office 1a £0.00 13-Mar-00
24 I 06-Mar-00 (0003060206 I 0015 Non polled office THO8 £0.00 13-Mar-00
25 I 06-Mar-00 00030680211 I 0015 Non polled office za £0.00 13-Mar-00
Date HSH Class Class Description FAD I Exception Value I Date Cleared By ‘Agreed Closure Date
Received Reference Code PW.
26 I 06-Mar-00 0003060212 I 0015 Non polled office 20371 I £0.00 13-Mar-00
27 I 06-Mar-00 0003080216 I 0015 Non polled office ei £0.00 13-Mar-00
28 I 06-Mar-00 0003060218 I 0015 Non polled office 3 £0.00 13-Mar-00
29 I 06-Mar-00 (0003060220 I 0015 Non polled office Sa £0.00 13-Mar-00
30 I 06-Mar-00 0003060223 I 0015 Non polled office 0084 £0.00 73-Mar-00
34 I 06-Mar-00 (0003060234 I 0015 Non polled office 357 £0.00 13-Mar-00
32 I 06-Mar-00 (0003060240 I 0015 Non polled office tea £0.00 13-Mar-00
33 I 06-Mar-00 0003060243 —_I 0015 Non polled office a7 £0.00 13-Mar-00
34 I 06-Mar-00 0003060244 I 0015 Non polled office {oor £0.00 73-Mar-00
35 I 06-Mar-00 0003060247 I 0015 Non polled office aor £0.00 13-Mar-00
36 I 06-Mar-00 0003080250 I 0015 Non polled office oy £0.00 73-Mar-00
37 I 06-Mar-00 0003060256 I 0015 Non polled office 0050 £0.00 13-Mar-00
38 I 06-Mar-00 0003060260 I 0015 Non polled office oa £0.00 13-Mar-00
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
34
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
POL00029222
POL00029222
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
39 I 06-Mar-00 (0003060264 I 0015 Non polled office oa £0.00 13-Mar-00
40 I 06-Mar-00 0003060267 I 0015 Non polled office ES £0.00 13-Mar-00
47 I 06-Mar-00 (0003080272 I 0015 Non polled office ae £0.00 13-Mar-00
42 I 06-Mar-00 0003060281 I 0015 Non polled office Sa06 £0.00 13-Mar-00
43 I 07-Mar-00 0003070162 I 0015 Non polled office 1a £0.00 13-Mar-00
44 I 07-Mar-00 0003070171 I 0015 Non polled office oi £0.00 73-Mar-00
45 I 08-Mar-00 0003080191 I 0015 Non polled office tar £0.00 13-Mar-00
46 I 08-Mar-00 0003080194 I 0015 Non polled office Fis £0.00 13-Mar-00
47 I 08-Mar-00 (0003080204 I 0015 Non polled office 33550 £0.00 13-Mar-00
48 I 08-Mar-00 0003080208 I 0015 Non polled office on £0.00 13-Mar-00
49 I 09-Mar-00 0003090353 I 0015 Non polled office 7 324 I £0.00 13-Mar-00
‘50 I 13-Mar-00 0003130308 I 0015 Non polled office zi 513 I £0.00 73-Mar-00
Date HSH Class Class Description FAD I Exception Value I Date Cleared By Agreed Closure Date
Received Reference Code Pw
51 I 06-Mar-00 0003080230 I 0015 Non polled office 06913 I £0.00 15-Mar-00
52 I 08-Mar-00 0003080174 I 0015 Non polled office roe £0.00 75-Mar-00
53 I 08-Mar-00 0003080182 I 0015 Non polled office oy £0.00 75-Mar-00
34 I 08-Mar-00 0003080185 I 0015 Non polled office 17970 £0.00 75-Mar-00
55 I 08-Mar-00 (0003080206 I 0015 Non polled office zai £0.00 15-Mar-00
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
35
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
POL00029222
POL00029222
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
56 I 08-Mar-00 0003080411 0015 Non polled office 40732 I £0.00 15-Mar-00
‘57 I 08-Mar-00 (0003080188 0015 Non polled office 13370 £0.00 20-Mar-00
58 I 09-Mar-00 (0003090331 0015 Non polled office PTH £0.00 20-Mar-00
59 I 10-Mar-00 0003100185 0015, Non polled office Sua £0.00 20-Mar-00
60 I 10-Mar-00 (0003100191 0015 Non polled office i 820 I £0.00 20-Mar-00
61 I 10-Mar-00 0003100206 0015, Non polled office Sa £0.00 20-Mar-00
62 I 13-Mar-00 (0003130249 0015 Non polled office Sas £0.00 20-Mar-00
63 I 13-Mar-00 (0003130257 0015 Non polled office EAH £0.00 20-Mar-00
64 I 13-Mar-00 (0003130258 0015 Non polled office 30 £0.00 20-Mar-00
65 I 13-Mar-00 0003130267 0015, Non polled office 3750 £0.00 20-Mar-00
66 I 13-Mar-00 (0003130278 0015 Non polled office 11 £0.00 20-Mar-00
67 I 13-Mar-00 0003130280 0015, Non polled office SBE £0.00 20-Mar-00
68 I 13-Mar-00 (0003130289 0015 Non polled office Oat £0.00 20-Mar-00
69 I 13-Mar-00 (0003130293 0015 Non polled office tat £0.00 20-Mar-00
70 I 13-Mar-00 0003130294 0015 Non polled office Ta £0.00 20-Mar-00
71 I 13-Mar-00 (0003130295 0015 Non polled office 180 £0.00 20-Mar-00
72 I 13-Mar-00 (0003130297 0015 Non polled office {e571 £0.00 20-Mar-00
73 I 13-Mar-00 0003130300 0015, Non polled office 3550 £0.00 20-Mar-00
74 I 13-Mar-00 (0003130304 0015 Non polled office {5500 £0.00 20-Mar-00
75 I 13-Mar-00 (0003130307 0015 Non polled office a0 £0.00 20-Mar-00
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
36
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
Date HSH Class Class Description FAD Exception Value I Date Cleared By Agreed Closure Date
Received Reference Code PW
76 I 13-Mar-00 0003130309 0015, Non polled office 25041 I £0.00 20-Mar-00
77 ‘I 13-Mar-00 (0003130314 0015 Non polled office 2587 £0.00 20-Mar-00
78 I 13-Mar-00 0003130316 0015 Non polled office 2 £0.00 20-Mar-00
79 I 13-Mar-00 (0003130317 0015 Non polled office OTH £0.00 20-Mar-00
80 I 13-Mar-00 (0003130319) 0015 Non polled office SETS £0.00 20-Mar-00
81 I 13-Mar-00 (0003130284 0015 Non polled office 3ST £0.00 21-Mar-00
82 I 14-Mar-00 (0003140181 0015 Non polled office cea £0.00 21-Mar-00
83 I 14-Mar-00 (0003140194 0015 Non polled office 1 1513 I £0.00 21-Mar-00
84 I 14-Mar-00 0003140206 0015 Non polled office 13 £0.00 21-Mar-00,
85 I 14-Mar-00 (0003140210 0015 Non polled office 137 £0.00 21-Mar-00
86 I 14-Mar-00 (0003140217 0015 Non polled office 3382 £0.00 21-Mar-00
87 I 14-Mar-00 (0003140219 0015 Non polled office a £0.00 21-Mar-00
88 I 14-Mar-00 (0003140225 0015 Non polled office oT £0.00 21-Mar-00
89 I 14-Mar-00 0003140229 0015, Non polled office aa £0.00 21-Mar-00
90 I 14-Mar-00 (0003140240 0015 Non polled office aa £0.00 21-Mar-00
‘91 I 08-Mar-00 (0003080175) 0015 Non polled office Aaa £0.00 22-Mar-00
92 I 10-Mar-00 (0003100203 0015 Non polled office 351 13 I £0.00 22-Mar-00
93 I 13-Mar-00 (0003130256 0015 Non polled office Toa £0.00 22-Mar-00
‘94 I 13-Mar-00 (0003130273 0015 Non polled office 153 £0.00 22-Mar-00
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
37
POL00029222
POL00029222
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
‘95 I 15-Mar-00 0003150133] 0015 Non polled office 00370 ] £0.00 22-Mar-00
96 I 15-Mar-00 0003150140 I 0015 Non polled office +3573 £0.00 22-Mar-00
97 I 16-Mar-00 0003160514 I 0015 Non polled office a £0.00 23-Mar-00
98 I 16-Mar-00 0003160523 I 0015 Non polled office com £0.00 23-Mar-00
99 I 16-Mar-00 0003160530 I 0015 Non polled office T5160 £0.00 23-Mar-00
% 16-Mar-00 0003160531 I 0015 Non polled office a £0.00 23-Mar-00
Date HSH Class Class Description FAD I Exception Value I Date Cleared By Agreed Closure Date
Received Reference Code Pw
10 I 16-Mar-00 0003160533 I 0015 Non polled office 23564 I £0.00 23-Mar-00
7% 16-Mar-00 0003160535 I 0015 Non polled office i 252 I £0.00 23-Mar-00
5 17-Mar-00 0003170335 I 0015 Non polled office S097 £0.00 24-Mar-00
i 17-Mar-00 0003170345 I 0015 Non polled office Saas £0.00 24-Mar-00
7 17-Mar-00 0003170350 I 0015 Non polled office {aa £0.00 24-Mar-00
o 17-Mar-00 0003170358 I 0015 Non polled office S75 £0.00 24-Mar-00
0 17-Mar-00 0003170362 I 0015 Non polled office S070 £0.00 24-Mar-00
6 17-Mar-00 0003170373 I 0015 Non polled office 35 £0.00 24-Mar-00
7 17-Mar-00 (0003170382 I 0015 Non polled office ry £0.00 24-Mar-00
7 20-Mar-00 0003200217 I 0015 Non polled office wai £0.00 27-Mar-00
i 20-Mar-00 (0003200225 I 0015 Non polled office 10 £0.00 27-Mar-00
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
38
POL00029222
POL00029222
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
POL00029222
POL00029222
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
11 I 20-Mar-00 0003200231 0015 Non polled office 27241 I £0.00 27-Mar-00
7 ‘20-Mar-00 (0003200234 0015 Non polled office SHOT £0.00 27-Mar-00
7 20-Mar-00 (0003200241 0015 Non polled office Td £0.00 27-Mar-00
7 20-Mar-00 0003200244 0015, Non polled office 1520 £0.00 27-Mar-00
7 ‘20-Mar-00 3200251 0015 Non polled office HE £0.00 27-Mar-00
iT 20-Mar-00 0003200257 0015, Non polled office SOTA £0.00 27-Mar-00
7 20-Mar-00 (0003200259 0015 Non polled office aT 132 I £0.00 27-Mar-00
7 ‘20-Mar-00 (0003200262 0015 Non polled office SORE £0.00 27-Mar-00
2 20-Mar-00 (0003200272 0015 Non polled office ara £0.00 27-Mar-00
2 20-Mar-00 0003200273 0015, Non polled office on £0.00 27-Mar-00
2 20-Mar-00 (0003200284 0015 Non polled office 19570 £0.00 27-Mar-00
2 20-Mar-00 0003200290 0015, Non polled office aa £0.00 27-Mar-00
2 20-Mar-00 (0003200292 0015 Non polled office 35775 £0.00 27-Mar-00
i 20-Mar-00 (0003200294 0015 Non polled office 33 £0.00 27-Mar-00
Date HSH Class Class Description FAD Exception Value I Date Cleared By Agreed Closure Date
Received Reference Code. PW
12 I 20-Mar-00 (0003200298 0015 Non polled office 35913 I £0.00 27-Mar-00
2 20-Mar-00 (0003200432 0015 Non polled office 17a £0.00 27-Mar-00
7 ‘06-Mar-00 (0003060275 0015 Non polled office im £0.00 28-Mar-00
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
POL00029222
POL00029222
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
12 I 08-Mar-00 0003080196 0015 Non polled office 22542 I £0.00 28-Mar-00
3 ‘20-Mar-00 (0003200279 0015 Non polled office 155 £0.00 28-Mar-00
3 20-Mar-00 (0003200412 0015 Non polled office 30376 £0.00 28-Mar-00
3 22-Mar-00 0003220207 0015, Non polled office Hi 285 I £0.00 28-Mar-00
3 ‘22-Mar-00 (0003220225 0015 Non polled office STH £0.00 28-Mar-00
3 23-Mar-00 0003230499 0015, Non polled office TOO £0.00 28-Mar-00
3 20-Mar-00 (0003200228 0015 Non polled office TEE £0.00 29-Mar-00
3 ‘20-Mar-00 (0003200232 0015 Non polled office SOE £0.00 29-Mar-00
3 20-Mar-00 (0003200236 0015 Non polled office e082 £0.00 29-Mar-00
3 20-Mar-00 0003200245 0015, Non polled office TOE £0.00 29-Mar-00
3 20-Mar-00 (0003200255) 0015 Non polled office METS £0.00 29-Mar-00
a 20-Mar-00 0003200258 0015, Non polled office SORE £0.00 29-Mar-00
ie 20-Mar-00 3200260 0015 Non polled office SE £0.00 29-Mar-00
7 20-Mar-00 (0003200269 0015 Non polled office T0082 £0.00 29-Mar-00
7 20-Mar-00 0003200270 0015 Non polled office ra 532 I £0.00 29-Mar-00
i 20-Mar-00 (0003200275 0015 Non polled office T0685 £0.00 29-Mar-00
7 20-Mar-00 (0003200277 0015 Non polled office TEE £0.00 29-Mar-00
a 20-Mar-00 0003200282 0015, Non polled office Toe £0.00 29-Mar-00
7 ‘20-Mar-00 (0003200283 0015 Non polled office SESE £0.00 29-Mar-00
a 20-Mar-00 (0003200287 0015 Non polled office 2a £0.00 29-Mar-00
a 20-Mar-00 (0003200296 0015 Non polled office S270 £0.00 29-Mar-00
i 20-Mar-00 (0003200300 0015 Non polled office 0 £0.00 29-Mar-00
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
40
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
POL00029222
POL00029222
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
Date HSH Class Class Description FAD] Exception Value I Date Cleared By ‘Agreed Closure Date
Received Reference Code PW.
15 I 20-Mar-00 0003200426 0015 Non polled office 15341 I £0.00 29-Mar-00
4 0
75 I 2t-Mar-00 I 0003210251 I 0015 Non polled office 21070 I £0.00 29-Mar-00
2 2
15 I 21-Mar-00 0003210259 0015, Non polled office 29822 I £0.00 29-Mar-00
3 6
15 I 21-Mar-00 0003210262 0015 Non polled office 31121 I £0.00 29-Mar-00
4 7
15 I 22-Mar-00 0003220197 0015 Non polled office 15222 I £0.00 29-Mar-00
5 7
15 I 22-Mar-00 I 0003220204 I 0015 Non polled office 18123 I £0.00 29-Mar-00
6 )
15 I 22-Mar-00 0003220219 0015 Non polled office 29820 I £0.00 29-Mar-00
7 1
75 I 23-Mar-00 I 0003230513 I 0015 Non polled office 20350 I £0.00 30-Mar-00
8 4
15 I 23-Mar-00 0003230515 0015 Non polled office 20640 I £0.00 30-Mar-00
9 5
16 I 23-Mar-00 0003230536 0015 Non polled office 18222 I £0.00 30-Mar-00
oO 7
16 I 30-Mar-00 I 0003300376 I 0015 Non polled office 28113 I £0.00 30-Mar-00
4 )
Date HSH Class Class Description FAD I Exception Value I Date Cleared By Agreed Closure Date
Received Reference Code. PW.
1 I 06-Mar-00 0002250287 0018 Customer / Client enquiry 00860 I £2,868.42 06-Mar-00
4
2 I 06-Mar-00 — I 0002260143 I 0018 Customer / Client enquiry 18913 I £60.25 70-Mar-00
0
3 I 14-Mar-00 0003130910 0018 Customer / Client enquiry 28361 I -£1.00 22-Mar-00
1
4 I 21-Mar-00 0003171030 0018 Customer / Client enquiry 22-Mar-00
21-Mar-00 0003160111 0018 Customer / Client enquiry 06613 I £0.42 28-Mar-00
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
41
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
POL00029222
POL00029222
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
I I I [4 ]
Date HSH Class Class Description FAD I Exception Value I Date Cleared By Agreed Closure Date
Received Reference Code Pw
T I 02-Mar-00 0003020325 I 0019 Receipts and Payments do not balance 37141 I £0.01 (03-Mar-00
(migration) 0
2 I 03-Mar-00 (0003030350 I 0019 Receipts and Payments do not balance o72it I £3,164.69 (03-Mar-00
(migration) 3
3 I 03-Mar-00 0003030355 I 0019 Receipts and Payments do not balance o7717_I £28.00 (03-Mar-00
(migration) 3
4 I 03-Mar-00 (0003030358 I 0019 Receipts and Payments do not balance 09517 I £1,339.44 03-Mar-00
(migration) 3
5 I 03-Mar-00 0003030359 I 0019 Receipts and Payments do not balance 70513 I £0.90 (03-Mar-00
(migration) 1
6 I 03-Mar-00 0003030361 I 0019 Receipts and Payments do not balance T3311 I £330.32 (03-Mar-00
(migration) 3
7 I 03-Mar-00 0003030364 I 0019 Receipts and Payments do not balance 14313 I £424.74 (03-Mar-00
(migration) 1
8 I 03-Mar-00 0003030366 I 0019 Receipts and Payments do not balance 16770 I £59.02 (03-Mar-00
(migration) 2
9 I 03-Mar-00 0003030368 I 0019 Receipts and Payments do not balance 18123 I £841.00 03-Mar-00
(migration) )
10 I 03-Mar-00 0003030369 I 0019 Receipts and Payments do not balance 18523 I £0.20 (03-Mar-00
(migration) 0
11 I 03-Mar-00 0003030371 I 0019 Receipts and Payments do not balance 79932 I £108.00 03-Mar-00
(migration) 1
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
42
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
POL00029222
POL00029222
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
12 I 03-Mar-00 0003030373] 0019 Receipts and Payments do not balance 20534 I £5.00 03-Mar-00
(migration) 9
73 I 03-Mar-00 0003030374 I 0019 Receipts and Payments do not balance 20841 I £30.40 03-Mar-00
(migration) 0
14 I 03-Mar-00 0003030375 I 0019 Receipts and Payments do not balance 20870 I £18,000.00 03-Mar-00
(migration) 2
18 I 03-Mar-00 0003030378 I 0019 Receipts and Payments do not balance 21920 I £10.00 03-Mar-00
(migration) 5
16 I 03-Mar-00 0003030379 I 0019 Receipts and Payments do not balance 22520 I £9,080.00 (03-Mar-00
(migration) 5
17 I 03-Mar-00 0003030380 I 0019 Receipts and Payments do not balance 24832 I £409.50 03-Mar-00
(migration) 1
18 I 03-Mar-00 0003030386 I 0019 Receipts and Payments do not balance 25832 I £1.00 (03-Mar-00
(migration) 1
Date HSH Class Class Description FAD] Exception Value I Date Cleared By ‘Agreed Closure Date
Received Reference Code Pw
79 I 03-Mar-00 0003030396 I 0019 Receipts and Payments do not balance 26020 I £65.00 (03-Mar-00
(migration) 5
20 I 03-Mar-00 0003030401 I 0019 Receipts and Payments do not balance 26221 I 1,000.00 03-Mar-00
(migration) 7
21 I 03-Mar-00 0003030404 I 0019 Receipts and Payments do not balance 27820 I £17.76 (03-Mar-00
(migration) 5
22 I 03-Mar-00 0003030410 I 0019 Receipts and Payments do not balance 29832 I £115.69 03-Mar-00
(migration) 1
23 I 03-Mar-00 0003030415 I 0019 Receipts and Payments do not balance 30823 I £0.10 03-Mar-00
(migration) 0
24 I 03-Mar-00 0003030421 I 0019 Receipts and Payments do not balance 33721 I £0.07 (03-Mar-00
(migration) 7
25 I 03-Mar-00 0003030423—I 0019 Receipts and Payments do not balance 34623, I £15.00 03-Mar-00
(migration) 0
26 I 03-Mar-00 0003030424 I 0019 Receipts and Payments do not balance 36823 I £500.00 (03-Mar-00
(migration) 0
27 I 03-Mar-00 0003030425 I 0019 Receipts and Payments do not balance 46524 I £165.85 (03-Mar-00
(migration) 6
28 I 03-Mar-00 0003030428 I 0019 Receipts and Payments do not balance 36747 I £36.80 (03-Mar-00
(migration) 0
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
43
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
POL00029222
POL00029222
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
29] 03-Mar-00] 0003030429 I 0019 Receipts and Payments do not balance 00370 ] £14.85 (03-Mar-00
(migration) 5
30 I 03-Mar-00 I 0003030432 I 0079 Receipts and Payments do not balance o1321 ‘I £772.80 (08-Mar-00
(migration) 7
31 I 08-Mar-00 I 0003080220 I 0019 Receipts and Payments do not balance 43124 I £24.46 09-Mar-00
(migration) 6
32 I 08-Mar-00 I 0003090347 I 0019 Receipts and Payments do not balance 20620 I £511.36 09-Mar-00
(migration) 1
33 I 09-Mar-00 I 0003090349 I 0019 Receipts and Payments do not balance 22223 I £60.00 (09-Mar-00
(migration) 0
34 I 10-Mar-00 I 0003100152 I 0019 Receipts and Payments do not balance 05710 I £3.20 10-Mar-00
(migration) 6
35 I 10-Mar-00 I 0003100160 I 0079 Receipts and Payments do not balance 05913 I £60.00 10-Mar-00
(migration) 4
36 I 10-Mar-00 I 0003100163 I 0019 Receipts and Payments do not balance 06470 I £10.00 10-Mar-00
(migration) 6
Date HSH Class Class Description FAD] Exception Value I Date Cleared By ‘Agreed Closure Date
Received Reference Code Pw
37 I 10-Mar-00 I 0003100170 I 0019 Receipts and Payments do not balance 06413 I £515.06 10-Mar-00
(migration) 4
38 I 10-Mar-00 I 0003100176 I 0019 Receipts and Payments do not balance 07213 I £2,190.01 10-Mar-00
(migration) 4
39 I 10-Mar-00 I 0003100182 I 0019 Receipts and Payments do not balance 07510 I £10.00 70-Mar-00
(migration) 6
40 I 10-Mar-00 I 0003100190 I 0079 Receipts and Payments do not balance 08173 I £260.00 10-Mar-00
(migration) 4
4 I 10-Mar-00 I 0003100193 I 0019 Receipts and Payments do not balance 08710 I £545.30 10-Mar-00
(migration) 6
42 I 10-Mar-00 I 0003700195 I 0079 Receipts and Payments do not balance 70213 I £0.25 10-Mar-00
(migration) 4
43 I 10-Mar-00 I 0003100198 I 0079 Receipts and Payments do not balance 11410 I £0.26 10-Mar-00
(migration) 6
44 I 10-Mar-00 I 0003100201 I 0019 Receipts and Payments do not balance T1913 I £9.60 10-Mar-00
(migration) 4
45 I 10-Mar-00 I 0003100204 I 0019 Receipts and Payments do not balance 15911 I £0.06 10-Mar-00
(migration) 3
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
POL00029222
POL00029222
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
46 I 10-Mar-00 0003100205 I 0019 Receipts and Payments do not balance 16221 I £730.66 10-Mar-00
(migration) 7
47 I 10-Mar-00 0003100208 I 0019 Receipts and Payments do not balance 76630 I £1.76 10-Mar-00
(migration) 9
48 I 10-Mar-00 0003100210. I 0019 Receipts and Payments do not balance 76723 I £17.00 70-Mar-00
(migration) 0
49 I 10-Mar-00 0003100212 I 0019 Receipts and Payments do not balance 77470 I £0.09 70-Mar-00
(migration) 5
50 I 10-Mar-00 0003100216 I 0019 Receipts and Payments do not balance 17511 I £441.72 10-Mar-00
(migration) 3
31 I 10-Mar-00 0003100235 I 0019 Receipts and Payments do not balance 78431 I £0.10 70-Mar-00
(migration) 3
52 I 10-Mar-00 0003100253 I 0019 Receipts and Payments do not balance 18621 I £25.17 10-Mar-00
(migration) 7
53 I 10-Mar-00 (0003100258 I 0019 Receipts and Payments do not balance 79120 I £135.14 70-Mar-00
(migration) 1
34 I 10-Mar-00 0003100261 I 0019 Receipts and Payments do not balance 20123 I £6.60 70-Mar-00
(migration) 0
Date HSH Class Description FAD I Exception Value I Date Cleared By ‘Agreed Closure Date
Received Reference Pw
55 I 10-Mar-00 0003100264 Receipts and Payments do not balance 20621 I £69.12 10-Mar-00
(migration) 7
36 I 10-Mar-00 0003100266 I 0019 Receipts and Payments do not balance 21421 I £49.38 70-Mar-00
(migration) 7
87 I 10-Mar-00 0003100268 I 0019 Receipts and Payments do not balance 24022 I £62.66 10-Mar-00
(migration) 7
38 I 10-Mar-00 0003100273 I 0019 Receipts and Payments do not balance 28123 I £8.97 70-Mar-00
(migration) 0
59 I 10-Mar-00 0003100275 I 0019 Receipts and Payments do not balance 30930 I £0.74 10-Mar-00
(migration) 9
60 I 10-Mar-00 0003100286 I 0019 Receipts and Payments do not balance 32421 I £3,620.95 10-Mar-00
(migration) 7
67 I 10-Mar-00 0003100301 I 0019 Receipts and Payments do not balance 33230 I £1.00 70-Mar-00
(migration) 9
62 I 10-Mar-00 0003100313 I 0019 Receipts and Payments do not balance 33330 I £660.00 70-Mar-00
(migration) 9
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
45
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
POL00029222
POL00029222
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
63 I 10-Mar-00 0003100317 I 0019 Receipts and Payments do not balance 34030 I £34.38 10-Mar-00
(migration) 9
64 I 10-Mar-00 0003100333 I 0019 Receipts and Payments do not balance 36422 I £0.44 10-Mar-00
(migration) 7
65 I 10-Mar-00 0003100342 I 0019 Receipts and Payments do not balance 30721 I £180.00 70-Mar-00
(migration) 7
66 I 10-Mar-00 0003100347 I 0019 Receipts and Payments do not balance 34032 I £1,153.15 75-Mar-00
(migration) 9
67 I 16-Mar-00 0003160466 I 0019 Receipts and Payments do not balance 28020 I £30.00 16-Mar-00
(migration) 5
68 I 17-Mar-00 0003170608 I 0019 Receipts and Payments do not balance 06013 I £1,749.09 17-Mar-00
(migration) 4
69 I 17-Mar-00 0003170617 I 0019 Receipts and Payments do not balance 06110 I £2.00 17-Mar-00
(migration) 6
70 I 17-Mar-00 (0003170620 I 0019 Receipts and Payments do not balance o7713 I £759.84 17-Mar-00
(migration) 4
74 I 47-Mar-00 0003170623 I 0019 Receipts and Payments do not balance 70783 I £396.00 17-Mar-00
(migration) 2
72 I 17-Mar-00 (0003170625 I 0019 Receipts and Payments do not balance T1613 I £3.60 17-Mar-00
(migration) 4
Date HSH Class Class Description FAD I Exception Value I Date Cleared By Agreed Closure Date
Received Reference Code Pw
73 I 17-Mar-00 0003170627 I 0019 Receipts and Payments do not balance 16271 I £1.62 17-Mar-00
(migration) 1
74 I 47-Mar-00 0003170636 I 0019 Receipts and Payments do not balance 16432 I £9.50 17-Mar-00
(migration) 7
75 I 17-Mar-00 0003170643 I 0019 Receipts and Payments do not balance 76522 I £37.00 17-Mar-00
(migration) 6
76 I 47-Mar-00 0003170648 I 0019 Receipts and Payments do not balance 22030 I £1,162.92 17-Mar-00
(migration) 9
77 I 47-Mar-00 0003170649 ‘I 0019 Receipts and Payments do not balance 18222 I £713.00 17-Mar-00
(migration) 6
78 I 17-Mar-00 0003170650 I 0019 Receipts and Payments do not balance 24422, I £800.00 17-Mar-00
(migration) 6
79 I 47-Mar-00 0003170654 I 0019 Receipts and Payments do not balance 25722 I £25.65 17-Mar-00
(migration) 7
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
46
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
POL00029222
POL00029222
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
80 I 17-Mar-00 I 0003170655] 0019 Receipts and Payments do not balance 26032 I £3.00 17-Mar-00
(migration) 9
81 I 17-Mar-00 I 0003170656 I 0019 Receipts and Payments do not balance 30922 I £0.30 17-Mar-00
(migration) 6
82 I 17-Mar-00 I 0003170657 I 0079 Receipts and Payments do not balance 75283 I £0.70 17-Mar-00
(migration) 2
83 I 17-Mar-00 I 0003170653 I 0079 Receipts and Payments do not balance 24822 I £0.03 24-Mar-00
(migration) 6
84 I 17-Mar-00 I 0003170661 I 0019 Receipts and Payments do not balance 00413 I £353.47 21-Mar-00
(migration) 4
85 I 20-Mar-00 I 0003200988 I 0079 Receipts and Payments do not balance 29927 I £90.00 21-Mar-00
(migration) 7
86 I 20-Mar-00 I 0003201119 I 0019 Receipts and Payments do not balance 06513 I £10.76 21-Mar-00
(migration) 4
87 I 23-Mar-00 I 0003230646 I 0019 Receipts and Payments do not balance 78322 I £3.00 23-Mar-00
(migration) 6
88 I 24-Mar-00 I 0003240429 I 0019 Receipts and Payments do not balance 06713 I £3,701.25 24-Mar-00
(migration) 7
89 I 24-Mar-00 I 0003240436 I 0019 Receipts and Payments do not balance 73163 I £87.15 24-Mar-00
(migration) 2
90 I 24-Mar-00 I 0003240440 I 0019 Receipts and Payments do not balance 14313 I £0.70 24-Mar-00
(migration) 7
Date HSH Class Class Description FAD I Exception Value I Date Cleared By Agreed Closure Date
Received Reference Code Pw
97 I 24-Mar-00 I 0003240476 I 0019 Receipts and Payments do not balance 15622 I £51.24 24-Mar-00
(migration) 6
92 I 24-Mar-00 I 0003240480 I 0079 Receipts and Payments do not balance 76034 I £36.50 24-Mar-00
(migration) 3
93 I 24-Mar-00 I 0003240484 I 0019 Receipts and Payments do not balance 16132 I £262.30 24-Mar-00
(migration) 7
94 I 24-Mar-00 I 0003240485 ‘I 0019 Receipts and Payments do not balance 18122 I £401.76 24-Mar-00
(migration) 7
95 I 24-Mar-00 I 0003240407 I 0079 Receipts and Payments do not balance 78822 I £15.00 24-Mar-00
(migration) 7
96 I 24-Mar-00 I 0003240403 I 0019 Receipts and Payments do not balance 79232 I £770.34 24-Mar-00
(migration) 7
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
47
ICL Pathway MONTHLY INCIDENT REVIEW
Customer Service
Management Support Unit
POL00029222
POL00029222
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
97 I 24-Mar-00 0003240503] 0019 Receipts and Payments do not balance 19822 I £19.00 24-Mar-00
(migration) 6
98 I 24-Mar-00 0003240510 I 0019 Receipts and Payments do not balance 20713 I £47.50 24-Mar-00
(migration) 7
99 I 24-Mar-00 0003240519 I 0019 Receipts and Payments do not balance 23032 I £36.10 24-Mar-00
(migration) 7
10 I 24-Mar-00 0003240521 I 0019 Receipts and Payments do not balance 26883 I £2.85 24-Mar-00
0 (migration) 2
10 I 24-Mar-00 0003240523—I 0019 Receipts and Payments do not balance 29322 I £1.10 24-Mar-00
1 (migration) 6
10 I 24-Mar-00 0003240527 I 0019 Receipts and Payments do not balance 29622 I £2.00 24-Mar-00
2 (migration) 6
10 I 24-Mar-00 0003240532 I 0019 Receipts and Payments do not balance 29822 I £0.82 24-Mar-00
3 (migration) 6
10 I 24-Mar-00 (0003240553 I 0019 Receipts and Payments do not balance 35422 I £27.36 24-Mar-00
4 (migration) 6
70 I 24-Mar-00 0003240567 I 0019 Receipts and Payments do not balance 36821 I £3.00 24-Mar-00
5 (migration) 7
10 I 24-Mar-00 (0003240571 I 0019 Receipts and Payments do not balance 22422 I £71.51 24-Mar-00
6 (migration) 6
10 I 27-Mar-00 (0003270481 I 0019 Receipts and Payments do not balance 70513 I £19.21 28-Mar-00
7 (migration) 4
Date HSH Class Class Description FAD I Exception Value I Date Cleared By Agreed Closure Date
Received Reference Code Pw
T I 24-Mar-00 0003240572 I 0020 Receipts and Payments do not balance (post I 08111 I £0.06 28-Mar-00
migration) 6
2 I 24-Mar-00 (0003240669 I 0020 Receipts and Payments do not balance (post I 11811 I £240.87 29-Mar-00
migration) 3
3 I 24-Mar-00 (0003240676 I 0020 Receipts and Payments do not balance (post _I 17264 I £1.62 29-Mar-00
migration) 2
4 I 24-Mar-00 (0003240678 I 0020 Receipts and Payments do not balance (post I 19070 I £19.98 29-Mar-00
migration) 2
5 I 24-Mar-00 (0003240681 I 0020 Receipts and Payments do not balance (post _I 21720 I £6.66 29-Mar-00
migration) 5
© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE.
48
ICL Pathway MONTHLY INCIDENT REVIEW
Customer Service
Management Support Unit
POL00029222
POL00029222
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
6 ] 24-Mar-00 0003240682 I 0020 Receipts and Payments do not balance (post I 21941 I £3.18 29-Mar-00
migration) 0
7 I 24-Mar-00 0003240683 I 0020 Receipts and Payments do not balance (post _I 28152 I £6.30 29-Mar-00
migration) 3
8 I 24-Mar-00 (0003240687 I 0020 Receipts and Payments do not balance (post I 29720 I £76.08 29-Mar-00
migration) 5
9 I 24-Mar-00 0003240601 I 0020 Receipts and Payments do not balance (post I 30723 I £24.88 29-Mar-00
migration) 0
10 I 24-Mar-00 0003240544 I 0020 Receipts and Payments do not balance (post I 31222 I £11088 29-Mar-00
migration) 6
11 I 24-Mar-00 (0003240693 I 0020 Receipts and Payments do not balance (post _I 34623 I £188.34 29-Mar-00
migration) 0
12 I 24-Mar-00 0003240695 I 0020 Receipts and Payments do not balance (post I 34664 I £7.08 29-Mar-00
migration) 2
13 I 24-Mar-00 (0003240550 I 0020 Receipts and Payments do not balance (post I 34830 I £0.06 29-Mar-00
migration) 9
14 I 24-Mar-00 (0003240698 I 0020 Receipts and Payments do not balance (post I 35932 I £49.20 29-Mar-00
migration) 3
15 I 24-Mar-00 (0003240700 I 0020 Receipts and Payments do not balance (post I 25532 I £30.51 29-Mar-00
migration) 8
76 I 20-Mar-00 (0003201015 I 0020 Receipts and Payments do not balance (post_I 15841 I £9,368.40 ‘30-Mar-00
migration) 0
Date HSH Class Class Description FAD I Exception Value I Date Cleared By Agreed Closure Date
Received Reference Code Pw
TI 10-Mar-00 0003100223 I 0044 Transaction(s) polled by TIP but not by HAPS £5.00 13-Mar-00
2 I 20-Mar-00 0003200446 I 0044 Transaction(s) polled by TIP but not by HAPS I 07313 I £0.00 27-Mar-00
4
3 I 24-Mar-00 (0003240356 I 0044 Transaction(s) polled by TIP but not by HAPS I 16222 I £0.00 27-Mar-00
7
Date HSH Class Class Description FAD I Exception Value I Date Cleared By Agreed Closure Date
Received Reference Code Pw
© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE.
49
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
POL00029222
POL00029222
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
21-Mar-00
0003171301 0050
Duplicate AP transaction 23920 I £595.56
1
21-Mar-00
Report 4.2: Incidents Carried Forward
Date Red Ref. HSH Ref. Exception Description Date Exception
Received Cleared Value
1 I 1-Oct-99 RED9910011076 I E9909280205 I Missing transactions 01/10/99 0.00
5
2 I 18-Oct-99 RED9910181093 I E9910130827 I Receipts and payments do not balance 12/11/99 0.00
3
3 I 8-Nov-99 RED9911081129 I €9911020115 I System Duplicates Transaction 08/11/99 22.65
1
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
50
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
POL00029222
POL00029222
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
4 I 11-Jan-00 RED0001111171 I €0001040225 I No error identified 11-Jan-00 0.00
5 I 11-Jan-00 BEDDOOI 111171 I e9912180177 I Postmaster manually inputs wrong amount 11-Jan-00 0.00
6 I 9-Dec-99 REDOOTION 155 I e9910300379 I System Duplicates Transaction 17-Jan-00 114.62
7 I 10-Jan-00 REDDOT 101157 I E991120182 TPS Harvester Agent Failure 13-Jan-00 0.00
8 I 9-Dec-99 SEDeoizoei 155 I e9911090052 I Transactions not commited - User error 19-Jan-00 75.26
9 I 7-Dec-99 AEDOOTIOTI 154 I e9911190401 I Transactions not commited - User error 20-Jan-00 0.00
10 I 11-Jan-00 REDDOT 111171 I 0001040299 I Transactions polled by TIP but not by HAPS 11-Jan-00 0.00
11 I 04-Feb-00 REDOOOZOATOS 0002040220 I Receipts and payments do not balance 07-Mar-00 0.25
12 I 04-Feb-00 A EDOOODDATIOS 0002040222 I Receipts and payments do not balance 07-Mar-00 20.80
13 I 04-Feb-00 REDOOUZOATOS 0002040217 I Receipts and payments do not balance 07-Mar-00 3.60
14 I 11-Feb-00 REDOOORTITIOS 0002110085 I Receipts and payments do not balance 07-Mar-00 19.76
15 I 11-Feb-00 REDOOURTTTTO5 0002110091 Receipts and payments do not balance 07-Mar-00 0.30
16 I 18-Feb-00 A EDOOUDTETSOG 0002180425 I Receipts and payments do not balance 07-Mar-00 14460.32
17 I 18-Feb-00 REDOOURTETOOS 0002180445 I Receipts and payments do not balance 07-Mar-00 426.42
18 I 18-Feb-00 REDOOUTETIOS 0002180451 Receipts and payments do not balance 07-Mar-00 1.82
19 I 18-Feb-00 REDOOOZTETIOS 0002180455 I Receipts and payments do not balance 07-Mar-00 1492.25
20 I 18-Feb-00 AEDOOUTETIOS 0002180463 I Receipts and payments do not balance 07-Mar-00 0.01
21 I 18-Feb-00 REDO 205 I e0002180720 I Receipts and payments do not balance 07-Mar-00 832.00
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
51
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
POL00029222
POL00029222
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
22 I 18-Feb-00 RED0002181205 I e0002180508 I Receipts and payments do not balance 07-Mar-00 0.30
23 I 18-Feb-00 BEDOOUSTET 206 I e0002180515 I Receipts and payments do not balance 07-Mar-00 180.50
24 I 18-Feb-00 REDOOORTETOOS 0002180517 I Receipts and payments do not balance 07-Mar-00 100.00
25 I 18-Feb-00 REDRROTTaRE 0002180523 I Receipts and payments do not balance 07-Mar-00 159.05
Date Red Ref. HSH Ref. Exception Description Date Exception
Received Cleared Value
26 I 18-Feb-00 RED0002181206 I e0002180524 I Receipts and payments do not balance 07-Mar-00 94.07
27 I 18-Feb-00 PEDOOORTETDOS 0002180526 I Receipts and payments do not balance 07-Mar-00 61.90
28 I 18-Feb-00 REDOOURTETOOT 0002180532 I Receipts and payments do not balance 07-Mar-00 2986.08
29 I 18-Feb-00 REDOOOTIBTIO7 0002180536 I Receipts and payments do not balance 554.42
30 I 18-Feb-00 AEDOOUDTETOOT 0002180539 I Receipts and payments do not balance 07-Mar-00 5.08
31 I 18-Feb-00 REDOOORTETOOT 0002180544 I Receipts and payments do not balance 07-Mar-00 333.00
32 I 18-Feb-00 REDOOUEIOOT 0002180605 I Receipts and payments do not balance 25-Feb-00 737.48
33 I 25-Feb-00 REDNOODIETAT 0002250181 Receipts and payments do not balance 25-Feb-00 2179.53
34 I 25-Feb-00 REDOOODIETATT 0002250212 I Receipts and payments do not balance 25-Feb-00 1.65
35 I 25-Feb-00 TEDOOODIET 212 I e0002250221 Receipts and payments do not balance 25-Feb-00 2098.50
36 I 25-Feb-00 REDOOODISTOTE 0002250222 I Receipts and payments do not balance 25-Feb-00 0.32
37 I 25-Feb-00 AEDOOOIIETEZ 0002250231 Receipts and payments do not balance 25-Feb-00 100.00
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
52
POL00029222
POL00029222
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.1
Management Support Unit Date: 13.04.00
6
38 I 25-Feb-00 RED0002251212 I e0002250233 I Receipts and payments do not balance 25-Feb-00 180.00
39 I 25-Feb-00 AE DOOURIETEI 0002250234 I Receipts and payments do not balance 25-Feb-00 0.30
40 I 25-Feb-00 REDOOORISTEZ 0002250236 I Receipts and payments do not balance 25-Feb-00 188.85
41 I 25-Feb-00 REDOOURIETOIS 0002250240 I Receipts and payments do not balance 25-Feb-00 283.20
42 I 25-Feb-00 REDOOOSISTHTS 0002250241 Receipts and payments do not balance 25-Feb-00 868.00
43 I 25-Feb-00 AEDOOUDIETOTS 0002250243 I Receipts and payments do not balance 25-Feb-00 1000.00
44 I 25-Feb-00 REDDOT 0002250244 I Receipts and payments do not balance 25-Feb-00 61.90
45 I 25-Feb-00 REDOOUDIETOIS 0002250247 I Receipts and payments do not balance 25-Feb-00 437.50
46 I 25-Feb-00 REDOOOEISTES 0002250248 I Receipts and payments do not balance 25-Feb-00 0.50
47 I 25-Feb-00 AEDOOURIETOTS 0002250251 Receipts and payments do not balance 25-Feb-00 22.32
48 I 25-Feb-00 REDOOURIETOIA 0002250252 I Receipts and payments do not balance 07-Mar-00 5281429
49 I 25-Feb-00 REDOOOLISTA 0002250253 _I Receipts and payments do not balance 07-Mar-00 2780.00
50 I 01-Feb-00 REDOORET 1190 I €0002010127 I CA report does not agree with TIP 04-Feb-00 18.95
Date Red Ref. HSH Ref. Exception Description Date Exception
Received Cleared Value
© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE.
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ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
POL00029222
POL00029222
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
51 I 11-Feb-00 RED0002111201 I €0002110315 I CA report does not agree with TIP 07-Mar-00 0.00
52 I 03-Feb-00 REDOOOION 192 I e0002030228 I Missing transactions 07-Mar-00 0.00
53 I 04-Feb-00 REDOOOIOH 194 I €0002040269 I Transactions polled by TIP but not by HAPS 06-Mar-00 1.55
54 I 22-Feb-00 REDOOUZEDIOS 0002220302 I Transactions polled by TIP but not by HAPS 06-Mar-00 10.00
55 I 22-Feb-00 REDOOOREETETO 0002220802 I Transactions polled by TIP but not by HAPS 06-Mar-00 30.00
56 I 29-Feb-00 REDOOLISTSIT 0002290478 I Transactions polled by TIP but not by HAPS 06-Mar-00 10.00
57 I 17-Feb-00 REDOOOSTTIZO4 0002150346 I Customer Enquiry 28.25
58 I 03-Feb-00 REDOOUDOH TOE 0002030247 I System Reverses transaction with incorrect details I 07-Mar-00 35.00
59 I 04-Feb-00 REDDIIDO 192 I e0001260895 I Committed transaction - clerk error 04-Feb-00 19.90
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
54
POL00029222
POL00029222
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.1
Management Support Unit Date: 13.04.00
5. MARCH 2000 - KEY INCIDENTS REQUIRING DISCUSSION
RED Reference Summary Recommendation
None
© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
55