POL00029425
POL00029425
SSC Offline KELs
Monday 19 Mar
HNG-X KEL ballantj1759Q
KEL type: Information
Title: Log4j Counter APP ERROR event 0902: totalReceipts=xxxxxx.xx, totalPayments=-yyyyyy.yy
Summary: Log4j Counter APP ERROR event 0902: totalReceipts=xxxxxx.xx, totalPayments=-yyyyyy.yy
Raised: by John Ballantyne on 12/02/2010
Last updated: — by Anne Chambers on 17/05/2011
Release: HNGX
System product: Counter
Status: Authorised
Visibility: Medium
Peak: PC0194381
Version: 7
Symptoms
Counter ERROR event seen on SYSMAN3, for example:
h15823800101 Counter APP — totalReceipts=250016.45, totalPayments=-200016.45. —
com. fujitsu.poa.ctrce.businesslogic.print.velocity.VelocityHelperFunctions ERROR. 09/02/2010 17:35:34
1 Problem 86400 Multi-headed NT Log Probe
Problem
This event is generated when the payments and receipts totals do not match on one of the counter balancing reports. This
indicates a software error or data corruption.
Has been caused in the past by:
+ Falsely reported for the Office Snapshot, when a transfer is in progress. Fixed by PCO194381 in April 2010
* Pressing Cancel at a certain point during stock unit rollover. See wrightm33 145) - fixed
* Training Office producing a balance snapshot where data hasn't been reset for a very long time (PC0210277)
Solution - ATOS
SMC / counter eventing team: raise a B priority call and send to SSC if you see this event, unless it is from a training
counter which has not Reset data for several months (branch code starts 9, use Smiley button A// Training Offices on
BRDB/BRSS tab and check the LAST RESET date).
SSC: Instances of this error must be investigated. If the error is as a result of a new problem, please add the details to the list
of causes above.
The branch accounts may need to be corrected. See wrightm33145J for advice on how this has been done for a previous
problem.
Evidence
Event, Date, time and node ID