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Message
From: Susan Crichton [imceaex-
_o=mms_ou=exchange+20administrative+20group+20+28fydibohf23spdit+29_cn=recipients_cn=susan+20crichtonc5fa6431-
dc28-49ab-8f0f-be4237a4ad4f@c72a47.ingest.local]
Sent: 04/07/2013 12:49:21
To: Simon Baker
Subject: Fw: Timline for Local Suspense Problem
Attachments:image001 jpg; image002.png; image003.png; image004.png; image005.png; image006.gif; image007.gif; image008.png
Re the issue I just raised is the timeline set out by Andy Winn correct?
From: Hugh Flemington
Sent: Thursday, July 04, 2013 09:01 Al
To: 'martin.smit!
Cc: Rodric Williams; Jarnail A Singh; Susan Crichton
Subject: Fw: Timline for Local Suspense Problem
Strictly Private & Confidential - Subject to Privilege - Do Not Forward
Some more info on that timeline.
From: Andrew Winn
Sent: Thursday, July 04, 2013 08:51 AM
To: Rodric Williams
Cc: Rod Ismay; Lesley J Sewell; Hugh Flemington; Simon Baker
Subject: RE: Timline for Local Suspense Problem
Hi Rodric
Some comments below.
From: Rodric Williams
Sent: 03 July 2013 20:43
To: Rod Ismay; Lesley J Sewell
Cc: Andrew Winn; Hugh Flemington; Simon Baker
Subject: RE: Timline for Local Suspense Problem
All — here’s my summary of my call with Andy Winn. Andy ~ please make amend / correct as necessary.
Thanks, Rodric
e issue first surfaced at POL Finance Service Centre (FSC} on 6 February 2012, at the close of a Branch Trading
period
@ The Issue raised concerned the £9799.88 discrepancy at the Willen branch
* FSC might have proactively contacted SPM given the size of the discrepancy
© FSC investigated, saw that it looked wrong, and brought the account back to balance (i.e. £0) at no cost to the
SPMR
* FSC would have monitored the Willen branch to see what happened the following month
e Over the next few weeks, as the rest of the Branch Trading data for the same period was processed, the other
13 branch anomalies were noted
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« Those other branches’ accounts were brought to balance, again at no cost to the subpostmaster beyond the
incorrect values resolved at their branch trading.
® This was not perceived to be a significant issue given the small number of branches affected and the small sums
involved
© On 6 February 2013, the Willen SPMR contacted POL National Business Support Centre (NBSC) to report the
same discrepancy in his Branch Trading as the previous year
* NBSC passed this on to Fujitsu between 6 and 8 February 2013 — FSC became aware of the branch issue during
this period.
* Fujitsu then notified FSC of the problem on 28 February 2013
e Fujitsu resolved B14 on 25 April 2013
Rodric Williams I Litigation Lawyer
‘GRO™™
©OO®
& @postofficenews
From: Rod Ismay
Sent: 03 July 2013 17:19
To: Lesley J Sewell; Rodric Williams
Subject: FW: Timline for Local Suspense Problem
Lesley ~ one of your other questions was for further information on the timeline here.
Andy has advised me that he has discussed timeline with Rodric today.
Rodric ~ you may already have shared that with Lesley, but if not please would be able to do so and copy me too.
Thanks, Rod
From: Lesley J Sewell
Sent: 03 July 2013 14:36
To: Rod Ismay
Subject: Fwd: Timline for Local Suspense Problem
Sent from my iPad
Begin forwarded message:
From: Jenkins Gareth GI <Gareth.Jenking
Date: 3 July 2013 14:10:38 BST
To: Lesley J Sewell <lesley.j.sewell
Ce: Davidson James <James.DavidsonG
GRA.
GRO I, Simon Baker
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Subject: RE: Timline for Local Suspense Problem
Lesley,
Call was raised to HSD at 4:51pm on 25" February from NBSC (ie POL’s Service Desk}. From what I can
make out there was somebody called Ibrahim in NBSC who raised it. Perhaps NBSC can track it back
from there?
Call log at Horizon Service Desk says:
INCIDENT MANAGEMENT
Date/Time Raised: Feb 25 2013 4:51PM
Priority: C
Contact Name
Contact Phone
Originator: XXXXXX@TFSO1
Originator's reference: A2401368
Product Serial No:
Product Site: 011458
Ibrahim at NBSC
7
Transfer Note: Transfer Group from 'POA-HSD IMT' to
The Branch as an unexplained discrepancy. They balanced and rolled trading
period on 6 Feb, they have one stock unit AA and this was balanced with a
loss of £39.57 which was transferred to local suspense however the figure
that was cleared out from local suspense was much higher £9839.45
I have carried out transaction logs for all transactions from date range 31
Jan to 06 Feb. Branch has submitted copies of the final balance reports from
TP 10 BP4 and TP10 BP 5 the balance report for TP10 BPS shows discrepancy
transferred of £39.57 and then discrepancy resolved £9839.45. The transaction
log completed for all transaction does not show any other figures being
entered into or removed from housekeeping/local suspense account.
Node 1
06/02/2013 16:50 to 16:51
AA TP 10 BP4/5
HASOO1
Incident History:
2013-02-25 16:51:20 [ Richardson, Mark ]
I Create a new request/incident/problem/change/issue
2013-02-25 16:54:19 [ Richardson, Mark ]
zneun_en_poa : Open Notification
2013-02-25 16:54:19 [ Richardson, Mark ]
zneut_en_poa : Transfer Notification
2013-02-25 16:54:54 [ Richardson, Mark ]
zneut_en_poa : Transfer Notification
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Regards
Gareth
Gareth Jenkins
Distinguished Engineer
Business Applications Architect
Post Office Account
F
Gareth. Jenking
http: //uk fujtsutcorr
I = =
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From: Lesley J Sewell {
Sent: 03 July 2013 13:47~
To: Jenkins Gareth GI
Cc: Davidson James; Simon Baker
Subject: Re: Timline for Local Suspense Problem
Gareth
Can we get details of this call - I'm interested in the detail and who raised it.
I do need this today if possible.
Many thanks
Sent from my iPad.
On 28 Jun 2013, at 10:41, "Jenkins Gareth GI"! GRO
Lesley,
The Local suspense Problem was first raised as a call on the Horizon Help Desk by NBSC at
4:51pm on Monday 25" February 2013. HSD Ref is A2401368. Internal Ref PCO223870.
Problem diagnosed by Thursday 28" February and a conf call held with POL to brief them as to
the issue and its scope.
Final set of info sent to POL on 15" March 2013.
I hope that gives you what you need,
Regards
==
P wrote:
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Gareth
Gareth Jenkins
Distinguished Engineer
Business Applications Architect
Post Office Account
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