POL00032992
POL00032992
BOMP
Section Objectives Timing
Day 1 - People
Introduction Welcome & Introductions 30 mins
QBU Latest update on how we are 60 mins
performing against business
priorities
Vision & Values I Understanding of Post Office 90 mins
vision and values
What does that mean to you?
What can you do to bring these
to life?
Having Technique for having a difficult I 30 mins
Difficult conversation
Conversations Understanding of how to defuse
emotional conversations
Motivating Understanding our strengths 45 mins
People Understanding of the GROW
coaching model
Performance Our understanding of performance I 90 mins
Management management
The performance management cycle
SMART objectives
1:1
Post Office behaviours
MHRH Understand what topics are 20 mins
supported by MHRH and how the
service is run
6 hrs 5 mins
Day 2
Compliance Compliance Overview 120 mins
Overview Testing & measuring compliance
Compliance & FS I Compliance T&D framework 120 mins
FS in branch Sales process
Screenless The Benefits of Screen-Less 30 mins
working Working, Security Awareness and
Equipment
Branch ways of Our Best Way - I’ve ailed 30 mins
working Gayle Pe k for this.
Branch Service Model calendar.
Safety & To Outline Manager’s Safety, 45 mins
Environment Environment and
responsibilities, Tools and
POL00032992
POL00032992
Support Available, Where to get
help
Wellbeing To Outline Manager’s Wellbeing 45 mins
Responsibilities, Tools and
Support Available, Where to get
help
6 hrs 30
mins
Day 3
Losses & Gains Supervisory Checks 120 mins
Monitoring Records
Reporting
Loss Escalation Process
Loss Management System
Interrogating Objectives 90 mins
Horizon * Understand the HOL Back (incl
Office reports and how they
work.
e How to use the reports to
check stock units.
e What are Transaction Logs,
Events logs and Reprint
Reports
e How to safe guard against
losses and fraudulent
activity.
and the MI the branch
access to
HOL)
Next steps —
Your
Development.
Overview of future training
30 mins