oO
FUJITSU
ACCEPTANCE REPORT FOR HNG-X RELEASE 2
COMMERCIAL IN CONFIDENCE
POL00033107
POL00033107
Document Title:
Document Reference:
Release:
Abstract:
Document Status:
Author & Dept:
External Distribution:
Security Risk
Assessment
Confirmed
Approval Authorities:
ACCEPTANCE REPORT FOR HNG-X RELEASE 2
REQ/GEN/ACS/0765
Release specific
This document comprises the Acceptance Report for HNG-X Release 2.
It provides details of the Acceptance status of all POL requirements.
associated with the Acceptance Gateway of this Release. It is for
submission to the HNG-X Release 2 Acceptance Board.
Draft
Dave Cooke
HNG-X Acceptance Manager
Steve Wiseall, Graham Bevan
Liz Tuddenham, lan Trundell
NO
lame Role ignature
Steve Wiseall POL Acceptance Manager See Dimensions for record
Dave Cooke FS HNG-X Acceptance Manager See Dimensions for record
See HNG-X Reviewers/Approvers Matrix (PGM/DCM/ON/0001) for guidance on who should approve.
© Copyright Post Office Limited
2010
COMMERCIAL IN CONFIDENCE.
UNCONTROLLED IF PRINTED OR LOCALLY
STORED
Ref: REQ/GEN/ACS/0765
Version: 0.2
Date: 14-July-2010
Page No: 1 of 27
POL00033107
POL00033107
oO ACCEPTANCE REPORT FOR HNG-X RELEASE 2 4
FUJITSU COMMERCIAL IN CONFIDENCE E&
0 Document Control
0.1 Table of Contents
oO BOCUMENT CONTRO La cnsewenmcmnnnen nner 2
0.1 Table of Contents
0.2 Document History
0.3 Review Details .
0.4 Associated Documents (Internal & External) .
0.5 Abbreviations
0.6 Glossary.
0.7 Changes Expected
0.8 Accuracy....
0.9 Security Risk Assessment..
4 INTRODUCTION
44
12
1.3 Acceptance Board assessment checklist
2 REVIEW OF STATUS OF ACCEPTANCE CRITERIA .......s:sessssessesesserseserseserseeee V1
2.4 Functional Criteria for assessment at the R2 Acceptance Gateway
2.2 Non-Functional Criteria for assessment at the R2 Acceptance Gateway . 13
2.3 Delayed (Deferred) Test status .. 15
2.3.1 Delayed Test Status, 15
2.4 iled Status . 17
Use Case Fails
2.4.2 Testable Non-Functional Fail 20
2.5 Failed POL Requirements / not subject to Acceptance 241
2.6 Additional defects identified during R2 testing . 21
3 REVIEW OF STATUS OF ACCEPTANCE INCIDENTS........ccsssessessssessesesseseeseeee 2
3.1 Acceptance Incidents summary
3.2 Rectification Target timescales for Low Severity Al:
3.2.1 Target Rectification timescales
A APPLICABLE POL REQUIREMENTS AND ACCEPTANCE CRITERIA............ 24
B DEFINITION OF ACCEPTANCE METHODS ..........scscscssssssssssssstsesesseesereteeenenee 2D
C DEFINITION OF ACCEPTANCE INCIDENT SEVERITY............ccccsessssesseseseeeeee 28
© Copyright Post Office Limited COMMERCIAL IN CONFIDENCE Ref: REQ/GEN/ACS/0765
2010 Version: 0.2
UNCONTROLLED IF PRINTED OR LOCALLY Date: 14-July-2010
STORED PageNo: 2 of 27
POL00033107
POL00033107
oO ACCEPTANCE REPORT FOR HNG-X RELEASE 2 aj
FUJITSU COMMERCIAL IN CONFIDENCE
D ACCEPTANCE BOARD RECOMMENDATION OPTIONS. ...........cccscseseeeeee
0.2 Document History
Version No. I Date Summary of Changes and Reason for Issue Associated Change -
CP/PEAK/PPRR
Reference
01 09-Jul-2010 Initial version
02 14-Jul-2010 Updates following informal joint review:-
* — Section 0.3 — revisions to review list
* Section 1 — minor revisions and added note that
Generic Acceptance Process is in review and not yet
baselined
+ — Updates to defects and Al details
© Copyright Post Office Limited GCNIANEOT. bi Seema Ref REQ/GEN/ACS/0765
2010 Version: 0.2
UNCONTROLLED IF PRINTED OR LOCALLY _ Date: 14-July-2010
STORED PageNo: 3 of 27
POL00033107
POL00033107
oO ACCEPTANCE REPORT FOR HNG-X RELEASE 2 aj
FUJITSU COMMERCIAL IN CONFIDENCE
0.3 Review Details
See HNG-X Reviewers/Approvers Matrix (PGM/DCM/ION/0001) for guidance on completing the lists below. You
may include additional reviewers if necessary, but you should generally not exclude any of the mandatory reviewers
shown in the matrix for the document type you are authoring.
Review Comments by
RMGADocumentManagement GRO :
Review Comments to
Mandatory Review
Role Name
POL HNG-X R2 Programme Manager Graham Bevan
FS HNG-X R2 Project Manager David Hinde
POL HNG-X R2 Acceptance Manager Steve Wiseall
POL HNG-X Design Authority lan Trundell
FS HNG-X Solution Architect Gareth Jenkins
POL HNG-X Testing Manager James Brett
HNG-X Testing Manager Debbie Richardson
Optional Review
Role Name
RMGA Commercial Director Guy Wilkerson
POL HNG-X Senior Contracts and Service Manager Liz Tuddenham
FS HNG-X Senior Project Manager David Court
distribution list to a minimum
Position/Role Name
POL Head of Projects Mark Burley
POL HNG-X Testing Manager Lee Farman
HNG-X Programme Manager Alan D’A;varez
Chris Taylor
FS RMG BU Chief Technology Officer Amit Apte
(* ) = Reviewers that returned comments
© Copyright Post Office Limited COMMERCIAL IN CONFIDENCE Ref: REQ/GEN/ACS/0765
2010 Version: 0.2
UNCONTROLLED IF PRINTED OR LOCALLY _ Date: 14-July-2010
STORED Page No: 4 of 27
POL00033107
POL00033107
oO ACCEPTANCE REPORT FOR HNG-X RELEASE 2 =
FUJITSU COMMERCIAL IN CONFIDENCE
0.4 Associated Documents (Internal & External)
Reference Version Date Title Source
PGM/DCM/TEM/0001 I 5.0 03 June 2009 RMGA HNG-X Generic Document Dimensions
(DO NOT REMOVE) Template
REQ/GEN/PRO/0735 I 0.3 30 June 2010 HNG-X Generic Acceptance Process I Dimensions
Unless a specific version is referred to above, reference should be made to the current approved
versions of the documents.
0.5 Abbreviations
Abbreviation Definition
0.6 Glossary
Term Definition
0.7 Changes Expected
© Copyright Post Office Limited GCNIANEOT. bi Seema Ref REQ/GEN/ACS/0765
2010 Version: 0.2
UNCONTROLLED IF PRINTED OR LOCALLY _ Date: 14-July-2010
STORED PageNo: 5 of 27
POL00033107
POL00033107
oO ACCEPTANCE REPORT FOR HNG-X RELEASE 2
FUJITSU COMMERCIAL IN CONFIDENCE
0.8 Accuracy
Fujitsu Services endeavours to ensure that the information contained in this document is correct but, whilst every
effort is made to ensure the accuracy of such information, it accepts no liability for any loss (however caused)
sustained as a result of any error or omission in the same.
0.9 Security Risk Assessment
Security risks have been assessed and it is considered that there are no security risks relating specifically to this
document.
© Copyright Post Office Limited CEAMANEOT, th RememaSEEE Ref REQ/GEN/ACS/0765
2010 Version: 0.2
UNCONTROLLED IF PRINTED OR LOCALLY _ Date: 14-July-2010
STORED PageNo: 6 of 27
POL00033107
POL00033107
o ACCEPTANCE REPORT FOR HNG-X RELEASE 2 4
FUJITSU COMMERCIAL IN CONFIDENCE
1. Introduction
This document comprises the HNG-X Acceptance Report to the HNG-X Acceptance Board for the
assessment of the progression through Release 2 Acceptance Gateway.
The basis for HNG-X Acceptance is defined in REQ/GEN/PRO/0735 — HNG-X Generic Acceptance
process and some sections are reproduced within this report.
[Note: This document is in review and has not yet been agreed / baselined, Any text and references
used in this document are taken from the version shown in section 0.4.]
The HNG-X Requirements and HNG-X Acceptance Criteria are contained in the HNG-X Requirements
Catalogue and represent POL DOORS archive v2.08.
Those HNG-X Acceptance Criteria allocated (in the HNG-X Acceptance Plan) to HNG-X Release 2 are
contained in Appendix A.
The definition of the HNG-X Acceptance Methods is contained in Appendix B.
The definition of the Acceptance Incident Severity is contained in Appendix C.
1.1. Scope
The purpose of this Acceptance Board is: -
‘To agree the Acceptance status of the relevant Release (HNG-X Release 2) and provide a
recommendation to the ‘Joint Release Authorisation Board'.’ The proposed options that this Board can
select from are described in Appendix D.
This recommendation is based on an assessment of the status of the applicable POL Requirements on
Fujitsu and Acceptance Criteria and of the stage progression criteria for the Release 2 Acceptance
Gateway.
The primary assessment concerns the status of all Acceptance Incidents, the workarounds required and
all applicable HNG-X Rectification Plans or target rectification timescales as follows:-
Progression through the HNG-X Release 2 Acceptance Gateway shall occur once all of the
following have been satisfied for the HNG-X Acceptance Criteria allocated to achieving
progression through the respective HNG-X Acceptance Gateway:
(a) subject to sections 5.4.1.4 and section 6 of REQ/GEN/PRO/0735 (which refers to dispute
handling, defect aggregation and delayed tests), all such HNG-X Acceptance Criteria have been
achieved;
(b) there are no outstanding HNG-X High Severity Acceptance Incidents;
(c) the number of outstanding HNG-X Medium Severity Acceptance Incidents is five or fewer
and:-
i. an agreed workaround exists for each of them
ii. an agreed HNG-X Rectification Plan exists for each of them unless, exceptionally, the
parties agree that this is not required
(d) there is an agreed workaround for all outstanding HNG-X Low Severity Acceptance
Incidents except for those which the Parties agree do not require a workaround, and:-
© Copyright Post Office Limited CEAMANEOT, th RememaSEEE Ref REQ/GEN/ACS/0765
2010 Version: 0.2
UNCONTROLLED IF PRINTED OR LOCALLY _ Date: 14-July-2010
STORED PageNo: 7 of 27
POL00033107
POL00033107
o ACCEPTANCE REPORT FOR HNG-X RELEASE 2 4
FUJITSU COMMERCIAL IN CONFIDENCE
i. there exists a target timescale for rectification except where the parties agree that this
is not required
(e) details of all Non Incidents are recorded, although they shall have no impact upon
Acceptance Gateway progression
These together with other supporting factors are summarised in the following checklist for Release 2
Acceptance.
It should be noted that there are also defects that have been identified during Release 2 testing that are
not linked to POL Requirements and which are not the subject of Acceptance Incidents. These have
been reviewed as part of the overall Release 2 defect deferral process and the status and significance of
these will be available for consideration at the Release Authorisation Board.
1.2 HNG-X Rectification Plans
All Acceptance Incidents will have an agreed workaround except those for which the Parties agree such a
workaround is not required.
Each Low Severity Acceptance Incident will have a target timescale for rectification except those for
which the Parties agree such a target timescale is not required.
Each Medium Severity Acceptance Incident will have an HNG-X Rectification Plan except where the
Parties agree that a rectification plan is not required. Each rectification plan will include:-
(a) A statement of the operational impact and any necessary temporary procedures to be
adopted by the users
(b) A description of how the rectification is to be achieved; and
(c) A timetable for the rectification
The rectification plans for each of the Medium Severity Acceptance Incidents are contained in section
41.
© Copyright Post Office Limited CEAMANEOT, th RememaSEEE Ref REQ/GEN/ACS/0765
2010 Version: 0.2
UNCONTROLLED IF PRINTED OR LOCALLY _ Date: 14-July-2010
STORED PageNo: 8 of 27
POL00033107
POL00033107
ACCEPTANCE REPORT FOR HNG-X RELEASE 2 7
COMMERCIAL IN CONFIDENCE
foe)
FUJITSU
1.3 Acceptance Board assessment checklist
References in this table refer to the HNG-X Generic Acceptance Process REQ/GEN/PRO/0735.
Section Progression conditions or Criteria Status at Release 2
reference Acceptance Gateway
5.4.1 Progression through the Acceptance Gateway shall
occur once all of the following have been satisfied:
5.4.1 (a) subject to paragraph 5.4.1.4, (concerning Delayed I Confirmed.
Tests) all the Acceptance Criteria allocated in the All R2 Acceptance Criteria have
Acceptance Plan have been achieved; ip
been assessed.
5.4.1 (b) there are no outstanding High Severity Acceptance I Confirmed.
Incidents; There are no High Severity Als.
5.4.1 (c) the number of outstanding Medium Severity I Confirmed.
Acceptance Incidents is within the limits agreed for The number of Medium Als is
that release and an agreed workaround and target a
rectification plan exists for each of them .
This is within the limit agreed for
Release 2 (Five or fewer).
5.4.1 (d) there is an agreed workaround and target rectification I Confirmed.
plan for all outstanding Low Severity Acceptance P
Incidents except for those which the Parties agree do — of Low Severity Als
not require a workaround or rectification plan.
The workarounds and
rectification plans are agreed
and are detailed in section 4.2.1
5.4.1.4 Progression through the Acceptance Gateway is
subject to the following considerations: -
5.4.1.4 (a) If, following investigation by Fujitsu, an Acceptance I Acknowledged.
Incident is found to have been caused solely by a Details of defects identified
fault or deficiency in anything other than those during R2 testing that have not
elements of the Release provided by Fujitsu, it shall Stees a a corisequaries of
iene ea the thresholds identified in Release 2 are detailed in section
7“ 25
© Copyright Post Office Limited
2010
COMMERCIAL IN CONFIDENCE.
Ref: REQ/GEN/ACS/0765
Version: 0.2
UNCONTROLLED IF PRINTED OR LOCALLY _ Date:
Page No: 9 of 27
STORED
14-July-2010
.
FUJITSU
ACCEPTANCE REPORT FOR HNG-X RELEASE 2
POL00033107
POL00033107
COMMERCIAL IN CONFIDENCE
Section
reference
Progression conditions or Criteria
Status at Release 2
Acceptance Gateway
5.4.1.4 (b) & (c)
Acceptance Incidents that are agreed to result from
the same failure or deficiency, or to affect the same
operational process or business function, may be
aggregated into a single Acceptance Incident for the
purposes of the thresholds identified in paragraph
5.4.1.
The aggregation of two or more Acceptance
Incidents into a single Acceptance Incident shall be
proposed by the Fujitsu Acceptance Manager and
agreed by the Post Office Acceptance Manager, such
agreement not to be unreasonably withheld.
There are no Aggregated Als.
5.4.1.4 (d) If, other than as a result of a Default of Fujitsu I Acknowledged.
Services, it is impossible for a test to be carried out
when scheduled in the Acceptance Plan then that a a @) Acceptance
test becomes known as a "Delayed Test". Delayed These are aelaied th section
Tests will be carried out as soon as reasonably 23
practicable. a“
6 Acceptance Dispute Process Confirmed.
There are no unresolved
Acceptance Disputes
© Copyright Post Office Limited COMMERCIAL IN CONFIDENCE Ref: REQ/GEN/ACS/0765
2010 Version: 0.2
UNCONTROLLED IF PRINTED ORLOCALLY _ Date: 14-July-2010
STORED
Page No: 10 of 27
POL00033107
POL00033107
oo ACCEPTANCE REPORT FOR HNG-X RELEASE 2 7
FUJITSU COMMERCIAL IN CONFIDENCE
2 Review of status of Acceptance Criteria
This section shows the status of the POL requirements for the Release 2 Acceptance Gateway. The
Requirements and Acceptance Criteria for Release 2 comprise functional requirements expressed as new
and changed Use Cases and ‘non-functional’ requirements, all of which are grouped under 11 areas of
Business Change formalised via a series of Commercial Terms (CT) documents. The tables below show
the status of the acceptance criteria for the requirements introduced via these CTs.
2.1 Functional Criteria for assessment at the R2 Acceptance
Gateway
There are 31 Use Cases which are new or changed at Release 2. Acceptance testing comprises the
subset of testing that addresses those ‘sections’ of a use case — i.e. a Primary, Sub-flow, Variation or
Exception that have changed at Release 2. The test status of these new or changed sections is as
follows:-
Count of Status Number of: - Acceptance Status of New / Changed UC sections
Commercial Terms reference New /INew // Delayed I Failed Failed Passed
Changed I Changed I Tests (Deferred Fix)
Use Use (No POL
Cases Case (see 2.4.1) Business
sections impact)
(see 2.5)
CT755a High Value Referrals 1 3 1 1 1
CT772a PING —- Transaction 6 28 28
Acceptance
CT778 PAF-Lite 2 7 7
CT779 Policing Methods of 16 32 3 29
Payment
CT781 Streamline Observation 5 27 27
Rectifications
CT797 Improved Stock 2 4 4
Adjustments
CT805 Policing Plastic Refunds 4 9 9
Grand Total 36 110 4 1 105
See Note
Note: Some Use Cases are impacted by more than on CT.
© Copyright Post Office Limited COMMERCIAL IN CONFIDENCE Ref: REQ/GEN/ACS/0765
2010 Version: 0.2
UNCONTROLLED IF PRINTED OR LOCALLY _ Date: 14-July-2010
STORED Page No: 11 of 27
POL00033107
POL00033107
eo ACCEPTANCE REPORT FOR HNG-X RELEASE 2
FUJITSU COMMERCIAL IN CONFIDENCE
Key to Status
Failed (Deferred Fix) — This indicates that a Use Case has one or more defects associated with it, but
that the resolution of these defects have been agreed to be deferred to beyond start of Pilot.
Failed - This status indicates that a Use Case has a defect associated with it that has not yet been
resolved. See section 2.4.1.
Applicable defects are represented as Acceptance Incidents in section 3.
© Copyright Post Office Limited COMMERCIAL IN CONFIDENCE Ref: REQ/GEN/ACS/0765
2010 Version: 0.2
UNCONTROLLED IF PRINTED ORLOCALLY _ Date: 14-July-2010
STORED Page No: 12 of 27
.
FUJITSU
ACCEPTANCE REPORT FOR HNG-X RELEASE 2
COMMERCIAL IN CONFIDENCE
POL00033107
POL00033107
2.2 Non-Functional Criteria for assessment at the R2
Acceptance Gateway
Commercial _ Terms I Verification Delayed Test I Failed Failed Passed I Grand
reference Method Total
(see 2.3) (Deferred Fix) I (No POL
impact)
(see 2.4.2)
(see 2.5)
CT755a_ High Value I Test 1 1
Referrals
CT772a PING -IDR 4NC 13 14
Transaction
Acceptance Test 1NC 2] 1=ARC-2205 10 14
(ARC-2268)
CT778 PAF-Lite DR 1NR 41
Test 2 2
CT779 Policing I Test 1 41
Methods of Payment
CT781 Streamline I DR 1 1
Observation
Rectifications Test ene aae 1 3
CT797 Improved Stock I Test 1 41
Adjustments
CT805 / CT853 Policing I Test 1 41
Plastic Refunds
CT762a Date I DR 1NR 1
Calculation
Test 2 2
CT798 Offline Banking I Test 1 3 = ARC-2289, 4
Validation 2290, 2291
cTs02 / CT846 / I SOF 3 3
CT855 Moneygram
Test 4 4
CT815 / CT838 I DR 3 3
Vocalink
Test 8 8
Totals 2NC 4 6 50 64
2NR
© Copyright Post Office Limited COMMERCIAL IN CONFIDENCE Ref: REQ/GEN/ACS/0765
2010 Version: 0.2
UNCONTROLLED IF PRINTED OR LOCALLY _ Date: 14-July-2010
STORED
Page No: 13 of 27
POL00033107
POL00033107
eo ACCEPTANCE REPORT FOR HNG-X RELEASE 2 7
FUJITSU COMMERCIAL IN CONFIDENCE
Key to Status
Delayed / Deferred Test - This identifies the number of criteria that are subject to ‘deferred test’ status.
See section 2.3.
Failed (Deferred Fix) - Each Failed Criteria that is subject to a deferred fix is shown in section 2.4.
Applicable defects are represented by an Acceptance Incident in section 3
Failed (No POL impact) - This status indicates that a criterion has one or more defects associated with it
that has not yet been resolved, but the defect does not have any POL Business Impact and does not
result in an Al. These defects are described in section 2.4.4.1.
I
Statement of Fact
The nature of the SOF acceptance criteria are such that they are self evident statements that do not
require any formal evidence. As such it has been assumed that they are Passed, and this status has
been advised to the POL stakeholder. If there is evidence of any non-conformance then a defect will be
raised and the requirement will be set to failed.
© Copyright Post Office Limited COMMERCIAL IN CONFIDENCE Ref: REQ/GEN/ACS/0765
2010 Version: 0.2
UNCONTROLLED IF PRINTED ORLOCALLY _ Date: 14-July-2010
STORED Page No: 14 of 27
.
FUJITSU
ACCEPTANCE REPORT FOR HNG-X RELEASE 2
COMMERCIAL IN CONFIDENCE
POL00033107
POL00033107
2.3 Delayed (Deferred) Test status
Section 5.4.1.4 of REQ/GEN/PRO/0735 acknowledges that there may be circumstances when previously
scheduled testing that was targeted for completion by this Acceptance Gateway cannot now take place.
Providing that this is not due to a contractual default by Fujitsu, and the parties agree, then the tests
associated with a POL requirement may be delayed — this is known in the contract as a ‘Deferred Test’.
Fujitsu are still obliged to carry out these ‘Deferred Tests’.
For this Acceptance Gateway, Either Fujitsu or Joint Test Team has requested that tests associated with
the following requirements are given this ‘Deferred Test’ status. Quality Centre does not record this
status and so the current QC status is shown for each criterion.
2.3.1
Delayed Test Status
The Joint Test Team has advised that testing of the following criteria will not complete before the R2
Acceptance Board. Accordingly they are to be given ‘Deferred Test’ status.
Original Original Object text Acceptance Criteria I Verification I Status / Impact
Object Id Method
ARC-2259 Re CR1962-01 In order I Acceptance Criteria I TST Testing of POL-SAP is not
to introduce Transaction I as per requirement. scheduled to complete until
nnenor Del aAe Verification that this
has been identified that Ra uted wile
a change needs to be fj
made to the ETL to evidenced “by — the
POL-FS Functional dolnt Testreport
Specification / AIS to
use Account Reference
ID instead of Client
Reference to populate
the Assignment field, for
all detail records on this
interface.
ARC-2274 I TA-36-01 The TA feed I Verification that this I TST Testing of this functionality is
should allow credits and I requirement has not scheduled to complete
debits in the same file to I been satisfied will be until
cater for MOP entries I evidenced by the
and adjustments. End to End Test
report
MIG-3269 The Stock Adjustments I Appropriate TST The five main migration /
functionality shall be I migration introduction tests have all
enabled via ref data I test/scenarios run to passed.
products at a branch so I prove this . .
that it can be deployed I functionality. These mere 7 Pre maining fest
gradually through model I should include both 9 .
office and the use of I products being
piloting. enabled and actively
disabled
© Copyright Post Office Limited
2010
UNCONTROLLED IF PRINTED OR LOCALLY
COMMERCIAL IN CONFIDENCE.
STORED
Ref: REQ/GEN/ACS/0765
Version: 0.2
Date: 14-July-2010
Page No: 15 of 27
foe)
FUJITSU
POL00033107
POL00033107
ACCEPTANCE REPORT FOR HNG-X RELEASE 2 7
COMMERCIAL IN CONFIDENCE
Original Original Object text Acceptance Criteria I Verification I Status / Impact
Object Id Method
MIG-3260 The Offline —§ Banking I Appropriate TST Four of the main migration /
functionality for HNG-X I migration introduction tests have all
Release 2 shall only be I test/scenarios run to passed.
available once Release I prove this .
2 has been fully rolled I functionality. These tere fare fwo ee latiny ares
out to all Counters. It is I should include both Horaat counters relating to
enabled via POL I products being °
Reference Data enabled and actively
disabled
© Copyright Post Office Limited COMMERCIAL IN CONFIDENCE Ref: REQ/GEN/ACS/0765
2010 Version: 0.2
UNCONTROLLED IF PRINTED OR LOCALLY _ Date: 14-July-2010
STORED PageNo: 16 of 27
POL00033107
POL00033107
oo ACCEPTANCE REPORT FOR HNG-X RELEASE 2 7
FUJITSU COMMERCIAL IN CONFIDENCE
2.4 Failed Status
This status identifies those Use Cases or non-functional criteria where one or more applicable defects
have been identified. Details of each of these requirements are shown below. Applicable defects
associated with these failed Requirements are shown as Acceptance Incidents and contained in
section 3.
2.4.1. Use Case Fails
Section 2.1 identifies that some Use Cases have the status of failed. The associated defects which are
directly linked to the Release 2 Use Case sections in Quality Centre are: -
CT reference Use Case Use Case Defect Acceptance Status
Reference section
reference
CT0755a GLB-2221 GLB-2294 Defect 13243 / This is subject to Al-R2-001
High Value Settlement by PC0194727 (Low).
Debit /Credit
This defect concerns the
need to retain the HNG-X
response code of 10 of a
recovered referral DCS
transaction. At present the
response code reverts to
01 after recovery.
T0779 Policing I GLB-5902 GLB-5905 I Defect 139567 _I This defect is subject to Al-
Methods of PC0200903 R2-002 (Low) and AI-R2-
Payment pallet _ 003 (Low)
complexity Defect 13958 /
Check
Pc0200904 This defect concerns the
enabling / disabling of
settlement buttons.
Initial testing of the fixes
has commenced and the fix
is targeted for inclusion in
R2.
CT0779 Policing RSS-11 RSS-205 Defect 13956 / This defect is subject to Al-
Methods of ‘Add Retail Pco200903 R2-002 (Low) and Al-R2-
Payment Product to 003 (Low)
Basket Defect 13958 /
Pc0200904 This defect concerns the
enabling / disabling of
settlement buttons.
Initial testing of the fixes
has commenced and the fix
is targeted for inclusion in
R2.
© Copyright Post Office Limited COMMERCIAL IN CONFIDENCE Ref: REQ/GEN/ACS/0765
2010 Version: 0.2
UNCONTROLLED IF PRINTED OR LOCALLY _ Date: 14-July-2010
STORED Page No: 17 of 27
foe)
FUJITSU
POL00033107
POL00033107
ACCEPTANCE REPORT FOR HNG-X RELEASE 2 7
COMMERCIAL IN CONFIDENCE
CT reference Use Case Use Case Defect Acceptance Status
Reference section
reference
CT0779 Policing GLB-270 GLB-272 Defect 13956 / This defect is subject to Al-
Methods of Pco200903 R2-002 (Low) and Al-R2-
Payment 003 (Low)
Transact Defect 13958 /
CT0805 Policing Customer Pco200904 This defect concerns the
Plastic Refunds Basket enabling / disabling of
settlement buttons.
Initial testing of the fixes
has commenced and the fix
is targeted for inclusion in
R2.
© Copyright Post Office Limited
2010
COMMERCIAL IN CONFIDENCE.
UNCONTROLLED IF PRINTED OR LOCALLY
STORED
Ref: REQ/GEN/ACS/0765
Version: 0.2
Date: 14-July-2010
Page No: 18 of 27
POL00033107
POL00033107
oo ACCEPTANCE REPORT FOR HNG-X RELEASE 2 7
FUJITSU COMMERCIAL IN CONFIDENCE
2.4.1.1 Additional Functional defects identified during R2 testing
The following defects have been identified during R2 testing and which are agreed as indirectly relating to
Release 2 functionality. They are not linked to any R2 Use Case sections in Quality Centre.
CT reference Use Case Use Case Defect Acceptance Status
Reference section
reference
CT0779 Defect 13957 / This defect is subject to Al-
Policing Method of PCo200888 R2-004 (Low).
Payment
When Policing MOP's
Product 31608 is enabled
the Session receipt for
Offline Banking
transactions does not
contain the following
SortCode
AccountNumber
ChequeNumber
If the product is disabled,
the details appear correctly
on the Session receipt.
Initial testing of the fixes
has commenced and the fix
is targeted for inclusion in
R2.
© Copyright Post Office Limited COMMERCIAL IN CONFIDENCE Ref: REQ/GEN/ACS/0765
2010 Version: 0.2
UNCONTROLLED IF PRINTED OR LOCALLY _ Date: 14-July-2010
STORED Page No: 19 of 27
POL00033107
POL00033107
oo ACCEPTANCE REPORT FOR HNG-X RELEASE 2 re
FUJITSU COMMERCIAL IN CONFIDENCE
2.4.2 Testable Non-Functional Fails
Section 2.2 identifies those non-functional criteria that have failed. They are shown below:-
cT DOORS I Requirement text Acceptance Criteria I Verification I Acceptance Status
reference I ID Method
CT772a ARC- TA-40-01 Where no I Acceptance Criteria TST This defect is subject to
PING 2205 Transaction as per requirement. Al-R2-005 (Low).
Acknowledgement
Verification that this
requirement has.
been satisfied will be
evidenced by the
End to End Test
files are found when
Fujitsu attempts to
process them
(which must be after
a given time as
Defect is 13952 /
Pco200843
This concerns the
alerting of non-delivery of
specified in the Als I TePort TA files.
and referenced in
TA-39-01) Fujitsu Fix is available and is
should raise an Alert scheduled for Release
(Times to be 2.11 (September 2010).
specified in the
Als). POL have advised that
PING may not go live
until October 2010.
Note: The OLA will
document what to
do where there are
no TA’s. The AIS
will document any
timings
© Copyright Post Office Limited COMMERCIAL IN CONFIDENCE Ref: REQ/GEN/ACS/0765
2010 Version: 0.2
UNCONTROLLED IF PRINTED OR LOCALLY _ Date: 14-July-2010
STORED Page No: 20 of 27
POL00033107
POL00033107
oo ACCEPTANCE REPORT FOR HNG-X RELEASE 2
FUJITSU COMMERCIAL IN CONFIDENCE
2.5 Failed POL Requirements / not subject to Acceptance
incidents
Details of those failed Release 2 Acceptance Criteria that are not subject to an Al are listed below. This is
due to POL's assessment that the associated defects do not have any POL Business Impact.
CT reference Use Case Use Case Defect Acceptance Status
Reference section
reference
cT0755a GLB-2221 GLB-5535 Defect 13349 / This defect concerns an
High Value Settlement b: PC0195981 error in the Debit Card
Referrals Debit Voradie. emulator used by Test
QC status is systems only.
Failed
Assessed by POL as
having No POL Business
Impact — No Al required.
2.6 Additional defects identified during R2 testing
During Release 2 testing a number of defects were identified that relate to the current live service rather
than being introduced by Release 2 functionality or changes. These defects are not the subject of
Release 2 Acceptance but are recorded here and will be provided to the POL and FS live support teams
for operational assessment and prioritisation. Resolution will be agreed as part of the standard live
service defect management processes.
D:\PROFILES\cooked
My Documents\My Dc
© Copyright Post Office Limited COMMERCIAL IN CONFIDENCE Ref: REQ/GEN/ACS/0765
2010 Version: 0.2
UNCONTROLLED IF PRINTED OR LOCALLY _ Date: 14-July-2010
STORED PageNo: 21 of 27
POL00033107
POL00033107
eo ACCEPTANCE REPORT FOR HNG-X RELEASE 2
FUJITSU COMMERCIAL IN CONFIDENCE
3 Review of status of Acceptance Incidents
The Acceptance Incidents listed below have been raised because the acceptance evidence has.
failed to demonstrate that the HNG-X Acceptance Criteria have been achieved.
3.1 Acceptance Incidents summary
The following number of Als have been raised: -
Acceptance Incident Severity
Low (5)
Medium [')
High 0
3.2 Rectification Target timescales for Low Severity Als
Post Office and Fujitsu have assessed all of the Release 2 Low Severity Als. Agreements have been
reached on the target timescale for rectification and this is expressed either in the form a time period or
as target release. In some cases a target rectification time is not required, either because the defect is
now closed, is for progression by POL or it is agreed that no rectification is required.
The target timescales are:-
1. Release 2 —- These defects have not yet completed R2 testing. They remain targeted for R2.
2. Release 2 Maintenance - target timescale is October 2010
3. Release 3 - target timescale is November 2010 / January 2011
Indicative timescales for these releases are shown above however these are subject to change and will
be formally agreed via the joint programme reviews (for the Functional releases) and via the Release
Management Form (for the maintenance releases).
The total number of individual Low Severity Als associated with these Target Releases / timescales is
summarised below and detailed in the embedded document below.
Target Release / Timescales Totals
Release 2 3
Release 2 Maintenance 1
Release 3 1
Total I 5
© Copyright Post Office Limited COMMERCIAL IN CONFIDENCE Ref: REQ/GEN/ACS/0765
2010 Version: 0.2
UNCONTROLLED IF PRINTED OR LOCALLY _ Date: 14-July-2010
STORED Page No: 22 of 27
POL00033107
POL00033107
eo ACCEPTANCE REPORT FOR HNG-X RELEASE 2 re
FUJITSU COMMERCIAL IN CONFIDENCE
3.2.1 Target Rectification timescales
The specific target rectification timescales for each of the Acceptance Incidents is recorded in the
embedded WORD document here.
D:\PROFILES\cooked
My Documents\My Dc
© Copyright Post Office Limited COMMERCIAL IN CONFIDENCE Ref: REQ/GEN/ACS/0765
2010 Version: 0.2
UNCONTROLLED IF PRINTED OR LOCALLY _ Date: 14-July-2010
STORED Page No: 23 of 27
POL00033107
POL00033107
oo ACCEPTANCE REPORT FOR HNG-X RELEASE 2
FUJITSU COMMERCIAL IN CONFIDENCE
A Applicable POL Requirements and Acceptance
Criteria
The POL Requirements and Criteria, contained in the HNG-X Requirements Catalogue - POL DOORS
archive v2.08, and associated with Release 2 are contained in the embedded spreadsheet.
This contains references to any Concessions.
© Copyright Post Office Limited COMMERCIAL IN CONFIDENCE Ref: REQ/GEN/ACS/0765
2010 Version: 0.2
UNCONTROLLED IF PRINTED OR LOCALLY _ Date: 14-July-2010
STORED Page No: 24 of 27
POL00033107
POL00033107
eo ACCEPTANCE REPORT FOR HNG-X RELEASE 2
FUJITSU COMMERCIAL IN CONFIDENCE
B Definition of Acceptance Methods
The set of HNG-X Acceptance methods are defined in Appendix D of REQ/GEN/PRO/0735 HNG-X
Generic Acceptance Process and reproduced below.
Type
HNG-X HNG-X Acceptance Criteria that cannot be objectively verified by a test of HNG-X
Document may be satisfied by Post Office undertaking a HNG-X Document Review. The
Review outcome of any such review will be documented by Post Office in the HNG-X
Acceptance Tracking Document. Fujitsu Services will supply a list of documents.
(and any specific references within such documents) for Post Office review,
which may satisfy the agreed HNG-X Acceptance Criteria.
HNG-X HNG-X Acceptance Criteria may be satisfied by Post Office participating in an
Design HNG-X Design Walkthrough led by Fujitsu Services of the Fujitsu Services’
Walkthrough I design. The outcome of any such HNG-X Design Walkthrough will be
documented by Post Office in the HNG-X Acceptance Tracking Document.
HNG-X Tests that are owned and managed by Fujitsu Services with significant
Solution Test I Collaborative support from Post Office, for the purpose of verifying that the Fujitsu
Services’ solution for the HNG-X System satisfies the relevant HNG-X
Acceptance Criteria. The collaborative team will produce a joint test report
presenting the results of the tests.
HNG-X Tests that are run and managed by Post Office with significant collaborative
Release support from Fujitsu Services, for the purpose of verifying that the HNG-X
Validation Release satisfies the relevant HNG-X Acceptance Criteria. The combined team
will produce a joint test report presenting the results of the tests and provide
evidence on any areas of non conformance.
Post Office shall specify any need beyond the level of support that Fujitsu
Services are required to provide under normal operational practice (such as a
report etc). Duration, nature and characteristics to be agreed in advance between
Post Office and Fujitsu Services and will take place during Live Pilot or
exceptionally during Live Monitoring. The total duration of HNG-X Monitoring and
the obligations on Fujitsu Services to produce data/reports to support Post Office
monitoring to be agreed between Post Office and Fujitsu Services (each acting
reasonably and in good faith) for a particular HNG-X Requirement.
HNG-X Where the solution to an HNG-X Acceptance Criterion is self-evident and does
Statement of I Not lend itself to formal proving,
Fact
HNG-X Relates to HNG-X Acceptance Criterion that represents an ongoing contractual
Statement of I obligation for HNG-X.
Obligation
Other Used by exception, to be agreed between the Parties.
© Copyright Post Office Limited COMMERCIAL IN CONFIDENCE Ref: REQ/GEN/ACS/0765
2010 Version: 0.2
UNCONTROLLED IF PRINTED OR LOCALLY Date: 14-July-2010
STORED Page No: 25 of 27
POL00033107
POL00033107
o ACCEPTANCE REPORT FOR HNG-X RELEASE 2
FUJITSU COMMERCIAL IN CONFIDENCE
C Definition of Acceptance Incident Severity
The definition of the severity of an HNG-X Acceptance Incident is defined in Appendix A of
REQ/GEN/PRO/0735 HNG-X Generic Acceptance Process and reproduced below.
High The HNG-X Acceptance Incident was caused by the introduction of changes arising
from Project HNG-X and/or the Associated Change Activities that are subject to the
HNG-X Acceptance Process and results in a defect that would render a key element of
one or more of the Business Capabilities and Support Facilities or a key element of the
Infrastructure unfit for operational use, which could include:
a) not allowing Post Office to undertake one or more Transaction types;
b) not allowing Post Office to undertake one or more Transaction types using the
required business inputs or generating the required business outcome;
c) creating system performance issues which are in, or are likely to cause a, breach
of Service Level Targets.
Medium The HNG-X Acceptance Incident was caused by the introduction of changes arising
from Project HNG-X and/or the Associated Change Activities that are subject to the
HNG-X Acceptance Process and results in a defect that would not prevent operation of
one or more of the Business Capabilities and Support Facilities or elements of the
Infrastructure, but would cause problems in the operational use of one or more
Transaction types.
Low The HNG-X Acceptance Incident was caused by the introduction of changes arising
from Project HNG-X and/or the Associated Change Activities that are subject to the
HNG-X Acceptance Process and results in a defect that does not cause any adverse
operational impact in the use of the Business Capabilities and Support Facilities or an
element of the Infrastructure, or the HNG-X Acceptance Incident can be addressed by
a workaround without any adverse operational impact for Post Office.
Non An incident raised by either Party which, following investigation is found:
Incident
> not to be a defect;
> not to have resulted from the introduction of changes arising from Project HNG-X
and/or the Associated Change Activities that are subject to the HNG-X
Acceptance Process; or
» not to fall within the high, medium or low categories set out in this column.
© Copyright Post Office Limited CEAMANEOT, th RememaSEEE Ref REQ/GEN/ACS/0765
2010 Version: 0.2
UNCONTROLLED IF PRINTED OR LOCALLY _ Date: 14-July-2010
STORED PageNo: 26 of 27
POL00033107
POL00033107
oO ACCEPTANCE REPORT FOR HNG-X RELEASE 2 4
FUJITSU COMMERCIAL IN CONFIDENCE
D Acceptance Board recommendation
options
It is proposed that the decision of the HNG-X Acceptance Board should comprise one of
the following options: -
1. Proceed through Acceptance Gateway.
i. Acceptance Gateway criteria have all been met.
ii. There no Acceptance Incidents that would prevent progression through this
Acceptance Gateway
2. Proceed through Acceptance Gateway
i. Not all Acceptance Criteria have been met and consequently there are
Acceptance Incidents.
ii. The severity of these Acceptance Incidents is within the limits for progression
through this Acceptance Gateway.
iii. Each Acceptance Incident has an agreed workaround.
iv. Where required by the contract, all Acceptance Incidents have an agreed
rectification plan or a target timescale for rectification
3. Proceed at risk through Acceptance Gateway
i. Not all Acceptance Criteria have met and consequently there are Acceptance
Incidents.
ii. The severity of these Acceptance Incidents is within the limits for progression
through this Acceptance Gateway.
iii. One or more workaround, rectification plan or target timescale, is not yet agreed.
4. Donot proceed through Acceptance Gateway
i. Not all Acceptance Criteria have been met and consequently there are
Acceptance Incidents.
ii. The severity of these Acceptance Incidents exceeds the limits for progression
through this Acceptance Gateway
iii. Remedial actions are required to address the Acceptance Incidents and / or
workarounds.
© Copyright Post Office Limited COMMERCIAL IN CONFIDENCE Ref: REQ/GEN/ACS/0765
2010 Version: 0.2
UNCONTROLLED IF PRINTED OR LOCALLY Date 14-July-2010
STORED PageNo: 27 of 27