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POL00033169
Role of the
Contract Manager
WELCOME
Post Office? MateTime}
Instructor notes you will need to explain some of the areas that the CA cover as this will be totally new to them.
POL00033169
POL00033169
Agenda
« Review Structure of Contract Managers Team
+ Main roles/responsibilities
« What we can do to help them
* Questions?
2
Post Office® [DateTime]
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POL00033169
Network Contracts Team
Network Contracts Network Contracts
Manager North Manager South
John Breeden Lin Norbury
Contracts Advisors Franchise Contracts Advisors
Andy Carpenter Contract Advisor Anita Bravata
Brian Trotter Denise Reid Carol Ballan
Glenn Chester Colin Burston
Karen Arnold Elaine Ridge
Paul Williams Gary Adderley
Sue Muddeman Nigel Allen
Contracts Admin
Team leader
Graham Padget
Contract
Support Manager
Nicky Barraclough
Temp SPM Advisor Contracts Admin Support Team
David Sears Andy MacDonald Anne Ellis Julie Slack
Sean Howard Sharon Dyer Stephen Saville
Trudy Finch
Post Office® [DateTime]
POL00033169
POL00033169
Main Roles & Responsibilities
« Subpostmaster Recruitment Interviews (inc Franchise interviews)
» Conduct/Disciplinary cases
* Culpability cases
+ Debt Recovery
+ All other contractual issues involving Subpostmasters.
4
Post Office® [DateTime]
Instructor notes you will need to explain some of the areas that the CA cover as this will be totally new to them.
POL00033169
POL00033169
Conduct/Disciplinary Cases
Target- 80% of conduct cases to be completed within 6 weeks from date of
suspension the remaining 20% to be completed within 8 weeks.
Robust and established process to be followed in all cases:-
* Suspension letter
* Invite to RTU interview (alternative to provide written submission)
+ Review of all information including information provided at RTU
* Final decision made on whether to terminate or re-instate
« Opportunity for Subpostmaster to appeal against termination (if
applicable)
Fe)
Post Office® [DateTime]
Instructor notes you will need to explain some of the areas that the CA cover as this will be totally new to them.
Check understanding - explain abbreviations
POL00033169
POL00033169
Conduct cases — How can you help?
Audits — Information which would be useful to the Contract Team:-
+ Cash declarations + Last 3 Branch Trading Statements
+ Any personal cheques in the account?
* Has the last BT discrepancy been rolled over?
+ List of current Horizon User ID’s at the branch
« Horizon event logs — to identify Subpmrs personal involvement
+ Signed Statements
+ Pen Picture information on branch eg. Location of branch, number of
serving positions, number of staff at branch, any associated retail?
Instructor notes you will need to explain some of the areas that the CA cover as this will be totally new to them.
Check understanding - explain abbreviations
POL00033169
POL00033169
Culpability Cases
Target — 80% of culpability cases fo be completed within 6 weeks from date of receipt of
Security Managers report. The remaining 20% to be concluded within 8 weeks
Robust and established process to be followed in all cases:-
* STM Culpability Decision received
* If the STM decides that there may be culpability following an incident then the Contract
Manager writes to Subpostmaster inviting them to put forward reasons as to why he/she
should not be held culpabie for the loss.
+ Subpostmaster responds either at interview or via written submission
+ Decision on culpability taken by Contract Manager and Subpostmaster duly informed.
+ If considered culpable ~ Subpostmaster has right to appeal.
+ Appeal hearing takes place ~ Final decision made on the case.
[DateTime]
Instructor notes you will need to explain some of the areas that the CA cover as this will be totally new to them.
Check understanding - explain abbreviations
POL00033169
POL00033169
Culpability cases — How can you help?
Completion of Incident Reports:-
+ Details of branch eg. Pen picture
« Important to provide as much detail as possible as the culpability
decision is part based on this.
Instructor notes you will need to explain some of the areas that the CA cover as this will be totally new to them.
Check understanding - explain abbreviations
POL00033169
POL00033169
Other contractual issues
¢ Restrictions
« Subposimaster recruitment interviews.
* Debt Recovery
* Intervention Activities eg. Vacancy reports/Incident Reports
¢ Preparation of Flag case responses
¢ All other queries — too many to mention!
Post Office® [DateTime]
Instructor notes you will need to explain some of the areas that the CA cover as this will be totally new to them.
Check understanding - explain abbreviations
POL00033169
POL00033169
Questions
Any Questions?
[DateTime]