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Content
Back SMAR Backgroun I General EUM HELP Mike 7.7.17 VO.9 Reviewed and Signed off by Michael
Office I TID dto background I aRTICLE 1— Fletcher Howarth and Nigel Davies.
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Frequently EUM HELP Mike 7.7.17 VO.9 Reviewed and Signed off by Michael
Asked ARTICLE 2- Fletcher Howarth and Nigel Davies.
Questions Smart Id
Frequently 111.7.17 v1.0 Final
asked Questions
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Branch Pre EUM HELP. Paul 7.7.17 V0.9 Created from Content provided by Paul
Journey to I Migration ARTICLE 3 - Summers Summers. Paul to give concurrence before Michael and
SMART ID Journey journey to igel reivew and sign off.
(F2] migrating Paul summers signed off after making one small change.
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Personal EUM HELP Mark Horne not Alan 7.7.17 V0.9 This approved by Alan McCandless now
Information I ARTICLE 4 Since ifthe red McCandless Iwith Michael and Nigel to review and sign off.
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Process Saul amended images so that red circles are aligned over)
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Frequently EUM HELP Alan 7.7.17 V0.9 This approved by Alan McCandless now with!
Asked ARTICLE 5 McCandless [Michael and Nigel to review and sign off.
Questions Success Factors reference removed and replaced by new}
By ords from Mike Fletcher . New Q&A added.
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Post EUM HELP Paul 7.7.17 V0.9 Created from Content provided by Paul
Migration ARTICLE 6 - Summers Summers. Paul to give concurrence before Michael and
Migration to igel reivew and sign off.
SMART ID -
FAQs Paul summers signed off
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Create New I Introduction I EUM HELP Shaun 7.7.17 V0.9 Reviewed and Signed off by Michael
User [F3] ARTICLE 7 - Turner Howarth and Nigel Davies.
create new user
background 111.7.17 v1.0 Final
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Counter EUM HELP Shaun 7.7.17 V0.9 Reviewed and Signed off by Michael
Process ARTICLE 8 — Turner Howarth and Nigel Davies.
counter
procedure for
setting up users
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with SMART ID
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Troublesho I EUM HELP Shaun 7.7.17 V0.9 Reviewed and Signed off by Michael
oting ARTICLE 9 — Turner Howarth and Nigel Davies.
smart ID
troubleshooting 111.7.17 v1.0 Final
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Background I EUM HELP Shaun 7.7.17 VO.9 Reviewed and Signed off by Michael
ARTICLE 10 Turner Howarth and Nigel Davies.
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T&Cs EUM HELP: Shaun 7.7.17 V0.9 Reviewed and Signed off by Michael
Restricted ARTICLE 11 — Turner Howarth and Nigel Davies.
Use ID [F4] RUID T&C's
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FAQ's EUM HELP Shaun 7.7.17 V0.9 Reviewed and Signed off by Michael
ARTICLE 12 — Turner Howarth and Nigel Davies.
RUID FAQ's
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1.7.17 v1.0 Final
Logging on
to Horizon
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Introduction
EUM HELP
ARTICLE 13 —
logging on to
Horizon with
Smart ID
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Shaun
Turner
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Screen
Messages
&
Resolution
EUM HELP
ARTICLE 14 -
Logging on to
Horizon: Screen
Messages and
How to Resolve
issues
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Shaun
Turner
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Howarth and Nigel Davies.
1.7.17 v1.0 Final
SMART ID
training
controls
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Introduction
EUM HELP
ARTICLE 15 —
Horizon controls
access by
training
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Shaun
Turner
7.7.17 VO.9 Reviewed and Signed off by Michael
Howarth and Nigel Davies.
11.7.17 v1.0 Final
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Training: EUM HELP Shaun 7.7.17 V0.9 Reviewed and Signed off by Michael
Screen ARTICLE 16 — Turner Howarth and Nigel Davies.
Messages training screen
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Resolution I resolution
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Training: EUM HELP. Angela Saul I7.7.17 V0.9 Reviewed and Signed off by Michael
Screen ARTICLE 17 — Howarth and Nigel Davies.
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Resolution I extension
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