POL00036678 - EUM Help Article Smart ID Table
Evidence on official site
POL00036678
POL00036678
Level I Level 2 I Level 3 Level 4 Content in zip I Links to (Changes in This version Owner Version control / History
4 file/latest other Help
version Content
Back SMAR Backgroun I General EUM HELP Changed fog on to log in as per Michael] Lisa 4 Changed by AS 08.06.18
Office I TID dto background I aRTICLE 1— Howarth review. Mobley/Juli
[F10] [F10] SMART ID Smart ID e Thomas
Fy background
Article 1 v4
Frequently EUM HELP IEED TO UPDATE WITH BLOCKING I generic/ Pradip updated recently but just]
Asked ARTICLE 2- OF OLD HUID —new FAQ “Why can I general ihe data cleansing elements in
Questions Smart Id 10 longer logon to Horizon with my old I /FAQ;s Section 2 so Ang and Paul
Frequently Horizon User ID” ave updated other sections
asked Questions land created new section for
Section 4 Q1 — concurrent logon will raining controls.
Article 2 v5 Khange. Remove RUID references
Add new section for old HUID Biocking
Added new Section 5 for training FAQ's
land also amended text to show that no
jonger locked out of Horizon but
estricted to training only.
'5 changed log on to log in (and where ‘5 Changed by AS 08.06.18
appropriate jog off to out)
Branch Pre EUM HELP Pradip's article now live on Help — Paul INOT CHANGED BY ANG OR
Journey to I Migration ARTICLE 3 - Angela and Paul will not touch this. Summers PAUL
SMART ID Journey journey to or Pradip
(F2] migrating
Article 3 v4
Personal EUM HELP Updated by Pradip and reviewed by Pradip Now live on horizon help NOT
Information I ARTICLE 4 Lisa Mobley on 26.4.18 ICHANGED BY ANG OR PAUL.
Data Angela and Paul will not touch this.
capture Article 4 v3
Process
POL00036678
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Frequently I EUM HELP Updated by Pradip and reviewed by Pradip INow live on horizon help
Asked ARTICLE 5 Lisa on 26.4.18 INOT CHANGED BY ANG OR
Questions Angela and Paul will not touch this. PAUL
Article 5 v3
Post EUM HELP. All references to HR Helpdesk or. Pradip/Paul Updated replaced POID etc ok
Migration ARTICLE 6 - HRSC have been changed to SMART I summers? [0 90 out for review
Migration to ID Helpdesk. Not been updated by
SMART ID - Pradip. Just sense check with Paul to
FAQs ensure still ok. It does need references
fo Post Office Id and POID changing to
Smart ID
Article 6 v3
Angela and Paul have merely updated
fo replace POID and Post office ID with
Smart ID
Create New I Introduction I EUM HELP jot expected to change other than. Angela IUpdated replaced POID etc ok
User [F3] ARTICLE 7 — Saul/Shaun fo go out for review
create new user Change POID to Smart ID or Post Turner
background (Office User ID to Smart ID also?
Article 7 v2
Counter EUM HELP Not expected to change other than Angela IUpdated replaced POID etc ok
Process ARTICLE 8 — Saul/Shaun fo go out for review
counter Change POID to Smart ID or Post Turner
procedure for (Office User ID to Smart ID also?
setting up users
with SMART ID ‘4 created following review by Caroline '4 Changed by AS 08.06.18
Article 8 v4 Hatchman
Troublesho EUM HELP eed to review and possibly update: Angela IUpdated replaced POID etc ok
oting ARTICLE 9 — ith new horizon changes. Saul/Shaun fo go out for review
smart ID Turner
troubleshooting Nay not need any new FAQ's as
iready covered in article 2?
Article 9 v4
if we come up with a solution for
issuing new POID we will need to add
FAQ for “The Smart ID I have been
POL00036678
POL00036678
Kiven is offensive to me — how can I get
it changed”.
Background I EUM HELP Paul
ARTICLE 10 IArticle to be updated to explain that Austin/Sha_ INow the only article needed in
RUIDs will be decommissioned and un Turner [Section F4
Article 10 v4 epiaced with concurrent logon.
Added note at the end to inform
branches they will be notified BEFORE
ine RUID is de-comissioned and '4 Changed by AS 08.06.18
hanged log on to log in in four piaces
T&Cs EUM HELP Paul This page to be removed
ARTICLE 11 - Austin/Sha_ I from Horizon on line Help
This section I RUID T&C's I Article to be removed as RUIDs will be I un Turner content no longer required
should be Kiecomissioned
renamed v3
. Operational
Restricted Instructions I Article 11A
Use ID[F4] I for the Directly
Restricted Managed
Use ID branches F14
Article 11B
Agency
Branches F2
FAQ's EUM HELP Paul \This page to be removed from
ARTICLE 12 — IArticle to be removed as RUIDs will be I Austin/Sha_ Horizon on line Help
RUID FAQ's lecomissioned un Turner sontent no longer required
Article 12 v2v
Logging on I Introduction I EUM HELP jajor re-write: Angela IUpdated ready for review
to Horizon ARTICLE 13 — lew logon processes: Saul and
[F5] logging on to identity checks Paul
Horizon with [Training reminder messages Austin/Sha
Smart ID un Turner
POL00036678
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Article 13 v3 NOTE PAUL HAS STARTED
ORKING ON THIS I HAVE A COPY
(OF HIS DRAFT saved as 13 v2
Updated on advice of michael Howarth '3 changed by AS on 08.06.16
to change any reference to log on or
logging on to log in
Screen EUM HELP JA lot of new messages whole section Angela
Messages ARTICLE 14 - eeds re-writing Saul and jow the only article needed in
& Logging on to Paul Section F4
Resolution I Horizon: Screen Austin/Sha
Messages and un Turner
How to Resolve low updated with latest message text
issues ind log on changed to log in where
Article 14 v3 appropriate. '3 Changed by AS 08.06.18
SMART ID_ I Introduction I EUM HELP jajor Re-write now that training Angela [Updated ready for review
training ARTICLE 15 — controls are being switched on. Saul and
controls Horizon controls jot all Smart ID branches will have the I Shaun
(F6] access by raining controls switched on at once soI Turner
training the article needs to make that clear too!
Article 15 v5
JAiso need to tell users about training
nly mode and the new messages that
ill be appearing (more detail in
following articles ~ this is just
ackground / overview)
Added in correct name of course ie
Anti-Money Laundering / Counter
[Terrorist Funding and also changed !og ‘5 Changed by AS 08.06.18
nN to tog in.
Training: EUM HELP lajor Re-write with new messages and I Angela lUpdated ready for review
Screen ARTICLE 16 — impacts Saul and
Messages training screen Shaun
& messages and Turner
Resolution I resolution
‘5 Changed by AS 08.06.18
POL00036678
POL00036678
Article 16 v5 ‘5 quite a few changes made by
ichael Howarth and AS has now
provided final signed off message text.
Training EUM HELP: Remove whilst Re-write in line with KA’s and Angela THIS ARTICLE WILL BE
Extension ARTICLE 17 — eves training revised training extension rules Saul and WITHDRAWN. RELEVANT
applying fora _I controls are not Shaun HRSC AND NBSC
training Turner KNOWLEDGE ARTICLES
extension Note shaun turner is working on. ILL CONTAIN ADVICE AND.
producing guidelines at to when it is \GUIDEANCE ON WHEN AND
Article 17 V4 inow appropriate to provide a training HOW TO GIVE A TRAINING
extension ! EXTENSION. HOWEVER IT IS
FELT THAT WE SHOULD NOT
Note this article will now be withdrawn. (ADVERTISE THE OPTION TO.
BRANCH USERS,, RATHER
E SHOULD BE
EMPHASISING THE NEED TO
DO THE TRAINING!
Training NEW ARTICLE VV 1 Drafted by Angela Saul on Angela First draft to Shaun, Alan and
Reports 18 v3 25.5.18 Saul/Shaun Gareth to review. V2 created
NEW explains the Turner following initial review. Ready
newly created Some comments made by michael for comms review
training reports ‘Howarth and AS produced v3.
'3 Changed by AS 08.06.18
‘Still awaiting an up to date set of
iscreen shots as those in V3 are out
jof date.
INEW NEW ARTICLE VV 1 Drafted by Angela Saul on Angela First draft to Shaun and Paul
KECTION 19 gives hints 08.06.18 Saul/Shaun jand Michael Howarth to review
A and advice on Turner/Paul fon 8.6.18.
Managing the best Austin
our Smart ID practices for
Branch Smart ID
(F7] 19v4