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Impact Assessment Due Date I 03/06/1999 _I
@ioaamme Impact Assessment Form I Change Control Note/Request No:
R0052a
Change Request Title:
Training Courses for POCL Outlet Managers/Submasters and Counters Assistant
Business Owner: —_ Trevor Rollason Tel: 7
Fax: Z
Impact Assessment:
No impact on my area
(if no impact tick the box, sign and date the form and return)
Accept Reject O
Provide estimates for your area to make the change
Mandays effort to implement the change
Cost (£k)
Earliest possible implementation date
Dependencies
Other Documentation:
(Ifyou know of any additional documentation that could be affected by the change please specify)
v4
¢
Additional Comments: Documents/papers attached I
(Tick box if additional papers or documents attached to your impact)
Impact Assessor Jim Willhraras
Signature
Date I 2s\u\99
Return completed form to the Change Control team, 3rd Floor,Terminal House, London SW1W 0AB
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Programme Change Request Form I Change Request Number: R0052a
Change Request Title: Training Courses for POCL Outlet Managers/ Subpostmasters
and Counter Assistants on the Horizon System ..
(A few words to identify the change)
Authorised Person: Originator: Owner:
Steve Grayston Trevor Rollason Trevor Rollason
Tel.No. - 0171 776 ‘GRO Tel. No. - 0171 776 tor Tel. No. - 0171 776
Fax No. - 0171 776.-.--- Fax. No. - 0171 776} -! Fax, No.- 0171 776 i.
Business Reason for Change Request:
(A brief description of the business reason for raising this change) The training provided for outlet managers in
Live Trial did not adequately equip managers and subpostmasters to produce an Office Cash Account .POCL
must have a course which does allow managers and subpostmasters to produce a cash account for NRO.In
addition the removal of BES and TT has created a 2.5 hour window of training which POCL would like filled as
described in the Description of change section of this CR.
Description of Change:
(A brief description of the change - business and/or technical) To provide:
1. On the 1.5 day Outlet Managers course a course which equips Managers on return to their office to serve
customer and produce an Office Cash Account using Horizon:
2. On the counter assistant course for (a) assistants who perform Stock Unit Balancing training in this
Sinctionality and (b) for those who do not perform SUB more time spent on drill and practice.
The details of the course revisions we require are specified below:-
Outlet Managers Course
Introduction 10 mins
Workbook One 50 mins
Workbook Two 45 mins
Workbook Three 40 mins
Workbook Four 30 mins
Eposs Rems and Reversals 20 mins
Workbook Five 45 mins
Workbook 6 25 mins
Functions and Transactions Log 20 mins
End of Day procedures 45 mins
Shop Till you Drop 30 mins
Error resolution 30 mins
POLO and Start Up 20 mins
Workbook 8 10mins
Workbook 9 50 mins
Workbook 10 130 mins
PSA 55 mins
Counters Assistants Course for Individuals who do not balance a Stock Unit
Introduction 10 mins
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Workbook One 50 mins
Workbook Two 45 mins
Workbook Three 40 mins
Workbook Four 30 mins
I Eposs Rems and Reversals
Workbook Five 45 mins
Workbook Six 25 mins
Functions Help and Maintenance 20 mins «
End of Day procedures 45 mins
Shop Till you Drop 30 mins
Error Resolution 30 mins
Wash Up 20 mins
PSA 40 mins
Counters Assistants Course for Individuals who perform an Individual Stock Unit Balance
To remove the BES /TT module from the assistants live trial course and replace with Workbook 10 Stock Unit
Balancing Shared and Individual modules and include the module on error resolution and reversals described in
the Counter Assistants course above.
The course changes proposed do not equate to more than the 2.5 hour training window resulting from the
removal of the BES/TT modules from the previously defined courses delivered in Live Trial
Attached to this CR are the detailed revised training specifications for the Outlet Managers Course and the
Assistants course without SUB as already discussed with ICL User Implementation Team.
Consequence and/or Cost of Non-acceptance:
(A statement of what the impact will be if the change is not implemented) Possible impact on NRO start dates if
CR is rejected,
Urgent: Reason for Urgency : National Roll Out Timescales
(Yes/No) yes Maximum ofa 5 day tun around before going to ICL Pathway
Document(s) Affected: (Give fill reference and version number and attach appropriate
annotated sections of the document.)
Contract Schedules
Contract Controlled Documents
Contract Reference Documents
Date Change Request Raised: 10/06/99
Proposed Implementation Date or Release: NRO
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