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Message
From:
Sent:
To: Belinda Crowe
Charles
Rodric Williams
Parsons, Andrew [/
ce: nicky.mal@ “Ben Maddison GRO
Subject: The Scheme Programme Board Papers
Attachments: Media Scenario Planning 29 01 2014 VS.ppt; _DOC_28127055(1)_27 Jan 14 - Key Themes Emerging out of the
Applications to the Scheme.DOC; Independent resolution of future cases scope for Programme Board_v4.docx;
Programme Board 040214 v1.0.ppt
All,
Please find attached the papers for the Programme Board on Tuesday 4* February at 11:30 — 13:30 in the board room:
Programme Board Pack — the latest version of the Performance Dashboard will be provided in hardcopy at the Board
meeting
Communication Scenarios — you are requested to read the paper prior to the Board
Key Themes Emerging out of the Applications to the Scheme - you are requested to read the paper prior to the Board
Future Complaints Resolution Model — you are requested to read the paper prior to the Board
Programme Plan — you are requested to respond by correspondence by COB 7® February
POL-0036556
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initial Complaints Review & Case Mediation Scheme Programme Pian 2013-14
fr aes Paeate so ne oe
Regards
Nicky
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