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Message
From: Parsons, Andrew [Andrew.Parsonsi-
Sent: 08/04/2015 16:07:02
To: Patrick Bourke [patrick.bourkef Mark Underwoor
Subject: RE: Questions from the Call [BD-4A. 1
Attachments: _DOC_30542385(2)_Draft response to SS - v2.DOCX; _DOC_30542385(1)_Draft response to SS - v2.DOCX
Patrick
See attached — marked up version with my comments and a clean version
Kind regards
Andy
Andrew Parsons
Managing Associate
From: Patrick Bourke [mailto:patrick.bourke_
Sent: 08 April 2015 16:56
To: Parsons, Andrew; Mark Underwood:
Subject: RE: Questions from the Call [BD-4A.FID26231777]
Please take a look at this
From: Parsons, Andrew [mailto:andrew.parsons”
Sent: 08 April 2015 16:26
To: Patrick Bourke; Mark Underwood:
Subject: RE: Questions from the Call [BD-4A.FID26231777]
Patrick
Pete's answers confirm the position stated in the first draft response.
I've considered adding more detail about the safeguards and controls around the BT process but this seems very
defensive so would not recommend it.
So... I've stuck with the first draft plus Mark's first comment. Mark — I've removed your second comment (about the
branch consenting to the BT as we don't know that this happened for certain in the case in question).
Updated copy of the response attached.
Kind regards
Andy
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Andrew Parsons
Managing Associate
From: Patrick Bourke
Sent: 08 April 2015 15:59
To: Mark UnderwoodicroParsons, Andrew
Subject: RE: Questions from the Call
Andy
As agreed, I will look at a re-tweaked version when you send it. Suggest we then meet on the phone at 1645 to agree
and I'll send thereafter with a suitable closing line to try to draw this issue, and Part Il, to a close. I have a nasty feeling
that they are just waiting to pounce on something...but I don’t think there’s much we can do about that.
P
From: Mark Underwoo
Sent: 08 April 2015 15:56
To: Parsons, Andrew; Patrick Bourke
Subject: FW: Questions from the Call
Hi ~ below is the info from Pete. I have asked for the attachment again as I cannot open it.
Andy, do you need anything more?
Mark Underwood
Complaint Review and Mediation Scheme
From: Newsome Pete [mailto:pete.n:
Sent: 08 April 2015 15:51
To: Mark Underwood;
Cc: Harvey Michael
Subject: FW: Questions from the Call
Hi
The following questions came up on the call:
¢ — Pilot number of branches in Q1 2010
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© Still to be confirmed
=~ Would the transaction appear in the branch print out
© This type of transaction will appear in the branch printout
e Post Office want to see OCP 25882
© See document attached
e Describe process with controls for a Injecting Balancing Transaction
o See below
if the Post Office have a requirement for the Fujitsu SSC to update the Branch Database by injecting a balancing
transaction the process is:
Issue is described on a Peak incident (the incident reporting system)
Requirement for financial correction identified by Post Office and discussed with Sub Postmaster
Peak transferred from SSC to Development team to write required correction as a script
MSC generated and signed off by Post Office to provide audit trail and authorisation for change
Development upload script to MSC (previously OCP)
e §SC verify script as attached to MSC, download and copy to live system
* — SSC change role from read only to read / write access
* — SSC perform the data correction
e Any change would be a new transaction in the audit log and can be identified under a separate identifiable login
in the branch audit record. All existing transactions are unchanged.
© = itis Post Office’s responsibility to explain the need for the change and the change that took place with the Sub
Postmaster.
« During all stages above marked “SSC” one member of the SSC will perform the action while a second member of
the SSC will witness ("four eyes rule" ~ see WI}. Both names must be recorded on the MSC for audit purposes.
ee ee
Pete Newsome
Business Change Manager
Post Office Account, Fujitsu UK&l
Web: http://uk fujitsu cont
Tel
a :
E-Mail: pete. newsome!
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