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Message
From: Rodric Williams
Sent: 12/09/2017
To: Elisa Lukas
cc: Andrew Pai
Subject: FW: Pentyrch 222611 - advice requested
Attachments: Pentyrch Charge Letter 12-06-2017 - amended.docx
Elisa ~ can you please deal with this under the Ad Hoc Contract Advisors file, unless it falls within the fixed fee for the
Group Litigation (Miss Davies is a claimant)?
Thanks, Rod
From: Alan Lusher
Sent: 08 September
To: Rodric Williams
Ce: 'elisa.luk
Paul Inwood
Keith Bridges
= SP
Subject: RE: Pentyrch 222611 - advice requested
Rod,
Further to your email below, I have prepared a draft charge letter inviting Mrs Davies to respond
by letter and not offering a meeting. I do not think a meeting can have clear objectives and the
outcome would be unlikely to have a major bearing on the final decision.
There is a very large quantity of information on file relating to complaints, audit shortages and
warnings going back to the time of Miss Davies appointment in Octeber 2009, to which I have
alluded in the letter, but without great detail. Please advise if this is sufficient at this stage. A
summary is on file prepared following dispute of an audit shortage in March 2012 and it refers to
“a comprehensive explanation supplied by Post Office Solicitors Bond Dickenson LLP to Miss
Davies’s Solicitors, John Hamilton Leyshon Solicitors on 25 June 2013”. I do not have a copy of
this, but it could be useful should a decision be taken to terminate the contract.
Please would you review the attached letter
Regards
Alan Lusher
Contract Advisor
Post Office Limited
i Floor, Future Waik
7 West Bars
2017 Winner of the Global CHESTERFIELD
Postal Award for Customer S49 1PF
Experience
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From: Rodric Williams
Sent: 31 August 2017 16:46
To: Paul Inwood
Ce: Alan Lusher; ‘elisa.lukas!_
Subject: RE: Pentyrch 222611 - advice requested
+ Andrew Parsons
Paul — we've just spoken. I am now copying Alan.
Anna Davies is a claimant in the Freeths Group Litigation, so this does require careful handling. [am therefore also
copying Andy Parsons and Elisa Lukas from Bond Dickinson who are running Post Office’s defence of that litigation.
My recommendation is:
1. Alan draft up a letter to the postmaster setting out the action he would like to take with this agent/branch under
normal BAU conditions, e.g. if it is that the contract for services is terminated, the grounds on which termination
would be based; if it’s reinstatement on conditions, then what those conditions are and why they are considered
necessary.
2. Given that Freeths will be involved, that action should NOT be an invitation to meet unless there is a clear,
realistic objective for the meeting, the outcome of which would have a material bearing on the action Alan
wants to take. Without that, we'll just get into the same problem we have with Gorman.
3. Legal then review that letter to advise on the legal risks raised by Alan’s proposed action.
Does that make sense?
Rod
From: Paul Inwood
Sent: 31 August 2017 16:10
To: Rodric Williams <j"
Subject: FW: Pentyrch 222611 - advice requested
Hi Rod,
PSA and below. This case is heading towards termination, the PM has taken legal advice and is citing Horizon issues.
Contracts team require your advice on how to proceed.
Regards,
Paul.
“ Paul Inwood Postmaster Contracts and Policy Development
Manager
2017 Winner of the Global Retail Strategic Business Unit
1st Floor Customer Support Centre
Postal Award for Customer Post Office Limited, Finsbury Dials
Experience 20 Finsbury.St_London EC2Y 9AQ
Mob. I.
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From: Alan Lusher
Sent: 31 August 2017 15:55
To: Paul Inwood <
Cc: Keith Bridges
Subject: RE: Pentyrch 222611 - advice requested
Hi Paul
IT have enquired with Angela Van-Den-Bogerd and with the Support Services Resolution team
and they can find nothing to substantiate the claim made that the full loss at a neighbouring
branch was written off by Angela in similar circumstances. Angela has no recollection of writing
any amounts off in this or other surrounding branches and the SSR team have searched to no
avail. Both will consider again if the allegation is made sufficiently specific.
Please advise whether I should proceed with this case differently in any way because of the
implication of problems with the Horizon system.
With apologies for the delay in responding.
Regards
Alan Lusher
Contract Advisor
Post Office Limited
1°" Floor, Future Watk
i West B:
2017 Winner of the Global CHESTERFIELD
Postal Award for Customer $49 1PF
Experience
From: Paul Inwood
Sent: 15 June 2017 09:28
To: Alan Lusher
Ce: Lin Norbury
Subject: RE: Pentyrch 222611 - advice requested
Thanks Alan.
Regarding the point she has made about a similar loss being written-off by Angela, is this correct?
If so, what were the circumstances, when did that happen, what was the value and how did the facts of that loss differ
to this case please?
Regards,
Paul.
Paul Inwood Postmaster Contracts and Policy Development
Manager
Retail Strategic Business Unit
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2017 Winner of the Global 18t Floor Customer Support Centre
Post Office Limited, Finsbury Dials
Postal Award for Customer 20 Finsbury St London EC2Y 94Q
Experience Mob.
From: Alan Lusher
Sent: 14 June 2017 16:02
To: Paul Inwood <
Ce: Lin Norbury <f_
Subject: Pentyrch 222611 - advice requested
Hi Paul
I would appreciate advice on the best way to proceed with this case.
Thanks
Alan Lusher
Contract Advisor
Post Office Limited
1° Floor, Future Waik
i West Bars
2017 Winner of the Global CHESTERFIELD
Postal Award for Customer S49 1PF
Experience
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