Meeting: 9 October 2013
Attendees:
Team/Function
Legal
Financial Services Centre (FSC)
Security
Communications
Network
Information Technology & Change (IT&C)
Network Business Support Centre (NBSC)
Previous issues identified and further action to be taken
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Attendees
Rodric Williams (RW)
Jarnail Singh (JS)
Martin Smith of Cartwright King (CK)
Kayleigh Harding (KH)
Andy Winn (AW)
Andy Hayword (AH)
Ruth Barker (RB)
Gayle Peacock (GP)
Ann Allaker (AA)
Nick Beal (NB)
Steve Beddoe (SB)
Anne Allaker on behalf of Kendra Dickinson
(AA)
Prestbury Discrepancy for £700.00, transaction failure — discrepancy
declared immediately. Helen to see if she can link transactions to
specific time. GP to report update in due course.
ATM Gluing Intelligence provided to Police. Banks forthcoming with
Case information. Individual to be arrested and charged. Update to be
forwarded after the call.
Recovery of lost money in negotiation.
RW to chase update.
Rhigos Branch I Angela met with SPM at Merthyr Tydfil. Not clear on outcome.
Branch investigated as in Nelson and Pontycymer. Case review
being carried out. To be kept open.
Post & Go No update.
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Belfast Refresh
No update.
Nelson Helen reviewed data provided by ARQ. Looking at records — no
unusual transactions. It appears cash declared and discrepancy
declared quickly. SPM not in branch when this is happening.
Assistant to be investigated.
Cheques £20k — normal business process. To be closed.
Pontycymer AA - trainer went out 08/10/13. 2 visits carried out. Appears to be
human error. Joint visit to be requested with SB team.
ified
New Issues Identi
RW
Legal
Home phone migration from old supplier to new supplier — teething
problems — horizon element — disconnect between terminals and
backup. When postcode entered, message to call helpline. Quickly
resolved. NBSC — issues to be raised during call even if it is not a
horizon issue.
SB — daily reports issued with issues identified. Horizon system
stable at this time.
JS
Legal
No Issues
MS
Legal
No Issues
Issues need to be raised even if they are closed
AW
Fsc
Andy Hayword
Security
Audit shortage 20/09/13 £20K Manaccan Post Office — initial
enquiries. Investigations commenced. — Horizon blamed for
losses. Interview to be arranged.
2004 — Carluke Post Office — Police prosecution believed to have
happened. Blaming Horizon at the time. Elaine Doram SPM
passed away. Husband blaming Horizon and making noise
through Scottish Parliament. Email details to be forwarded. No
information due to time lapse. No records available. No further
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enquiries at this stage.
MS - Police in Scotland investigate by handing file to current
office. They may have papers in archive. Option to request copy of
file, review, and make objective comments based on information in
the papers. MS to take up with BTO (Scottish Solicitors).
NB
South Darenth branch audited — loss discovered — Branch in Kent,
SPM is based in Yorkshire. Audited and loss discovered. SPM
said he was unable to operate economically and he would resign.
He audited the branch himself and shut the branch for the day.
Emails sent to Ministers in Government stating he was unable to
operate economically. Temp in branch to calm situation. During
conversations SPM hinted Horizon may be the cause of the loss.
Suspended staff. Unclear whether any substance to allegations.
Ruth - SPM in Michael Fallon constituency
NB to forward emails
Stakeholder communication plan to be tightened up to ensure
information is captured. Only issues that are escalated are
recorded. GP to discuss with KD.
No issues
RB
No issues
Action Points
NOP WN >
Prestbury — GP to provide update once data has been reviewed.
ATM Gluing — RW to chase update.
Rhigos Branch — Case review to be carried out. GP to update further in due course.
Nelson — Assistant to be investigated. Update to be provided.
Pontycymer — AA to arrange joint visit with IT&C team and report back in due course.
Carluke Post Office - MS to discuss matter with BTO.
South Darenth — NB to forward emails to GP. GP to discuss process for recording Horizon
complaints with KD of NBSC.
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