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Cond Didingow
Meeting: 18 May 2016
Attendees:
Team / Function Attendees
Legal Martin Smith of Cartwright King (MS)
Rodric Williams (RW)
Financial Services Centre (FSC) N/A
Security "Helen Dickinson (HD)
Comms Melanie Corfield (MC)
Network N/A
Support Services “Anne Allaker (AA)
Wendy Mahoney (WM)
Shirley Hailstones (SH)
Network Business Support Centre N/A
Information Technology & Change (IT&C) NIA
Previous issues identified and further action to be taken
AP mismatches — AA has sent a brief to AW and has asked AW to get in touch with her
if further clarification was needed. AA saying that she would like the '2010' report and
she understands that Peter Newcombe has a copy of the report. AW to pick up with lan
Humphries in the first instance.
SSK — AA referring to the Trowbridge incident and how a few Crown Branches have
raised SSK losses despite Horizon not likely to be at issue. Various teams are involved
and security is currently looking into Trowbridge. AA saying that she will monitor how
the Trowbridge matter plays out and then the Crown team will look into managing the
ongoing SSK issues. Further updates will be provided on the next call.
Bangor KA has had a discussion with Pete Newsome who in turn is in discussions with Steve
Blampied. Work in progress and further updates will be provided on the next call.
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Transaction AA is still waiting for a response from lan Humphries to clarify if the matter has been
corrections fully resolved.
Sean Farrow I AA clarifying that the matter was reopened on 8 April 2016. Currently looking to see if
(SF) supply the answers are in the ATOS domain or cash management. AA unable to comment
chain further until she has chased for information. AA will copy SH and AW into her email.
Wimbledon SH seeking clarification of the figures. MS saying that there was limited information
119001 available as data only present for the last year and half. The recent data suggests false
balance issues and therefore it will be useful to look into older data as well.
SH asking who should make the decision about looking into the older data. MS saying
that RW could give the go ahead. MS will liaise directly with RW outside of the meeting.
RW happy with this but also emphasising that this matter is subject to the group action
and data could be disclosable. RW asking for no email traffic on this matter.
Freeths RW saying that there is ongoing litigation in respect of this matter and it was not
Solicitors suitable to discuss this during the call in order to maintain privilege. RW briefly saying
that a Letter Before Claim has been served which he needs to respond to. RW will liaise
directly with SH and KA to outline what further assistance he will need from them.
NB also clarifying that the last call minutes stated that hard copy documents should not
be destroyed however this also extended to electronic documents as well. RW
confirming and saying that all data should be preserved and retrieval and this applied in
particular to archived data.
Mismatches (100 AA has been in touch with the Local Authority/Housing group and will forward email
branches) update. Gayle will be liaising with Loraine Garvey and Kay Wilson regarding finances.
AA also saying that she has corrected/updated the technical matters and there are in
fact around 177 branches affected. AA will share the information with SH and KA once
the update from Gayle is received. This matter could potentially be closed thereafter.
New Issues Identified
Cartwright King I Wimbledon can be taken off this agenda: Martin & Rodric catching up
Offline.
RW Legal Rodric advised that Freeth's has to be removed from this agenda.
HD Security No issues
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Mc Comms No issues
WM Support No issues
Services
AA Support Raised on behalf of NBSC: Newport post office, branch code;
Services
2163217 - Horizon outage & banking transaction. TC will be issued to
rectify issue at branch. This was applicable to issue on 9'" May.
Operator wants call recording of initial call he had with NBSC as it was
not handled too well: advised this would need to be done via FOIR.
Kendra will speak with the branch later today & review how NBSC
handled the call. RW confirmed that the root cause of the issues has
still to be identified. AA, SH & RW will devise letter for Operator when
root cause has been established. Mel also asked to be cc’d in as
Computer Weekly has submitted a FOIR.
AP mismatches, SSKs — Andy Garner should have an update from lan
Humphries by the end of the week, which he will share with Shirley.
Anne advised that Mismatches (100 branches) & TCs can be closed
down now as confirmed Lorraine Garvey and Kay Wilson (FSC).
SH SH raised the issue re comms going to wider business re instructions
for Freeths & the email address to which enquiries should be directed.
SH & RW will take this offline; can be removed from this agenda.
SH advised that Kath has now received ARQ for Bangor, however
there is an issue with the passwords. Kath will pick this up with
Security.
Supply Chain (Sean Farrow); an update has been provided “The call is
still with SAP Support, Please find the last update form Graham Heywood.
Completed investigation found nothing to suggest anything other than
incorrect keys are been pressed, taking advice from Paul Mailey on how to
progress” SH will chase further update from Paul Mailey/Sean Farrow.
Action Points
1 AP mismatches, SSKs — Andy Garner to share update with SH.
2 Bangor — SH to provide further update on next call.
3 Transaction corrections — To be closed.
4 Sean Farrow — SH to chase update from Paul Mailey.
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5 Wimbledon — MS to liaise with RW offline re review of older data.
6 Freeths — To be closed.
7 Mismatches — To be closed.
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